First of all. I took my vehicle there. One week had a nail in my tire. Week after I had a screw. I was so discouraged. I call Mr. Rick the service manager. He said let me research. I told him I was at work. I only get an hour. Without hesitation, He said well I guess we will come get your vehicle. I started shouting. Saying there is a God. Sometime what is important to you. Isnt always as important to others. So with that being said. I thank you. Especially you Mr. Rick and to your friendly staff.😊

I purchased a 2017 Jeep Wrangler buying process was quick and easy. The day after I purchased it for I noticed the rear passenger wheel was heating up to the point you couldnt even touch it. Took it back the next day. They stated that it was the parking brake and that they fixed the issue. A few months later I noticed it was getting bad again. So I took it back to see if they could look at it once more thinking it was the same issue. I had an appointment for 8 AM, I returned after work at around 3:30 pm to find it hadnt been looked at. Eventually they took it in and they determined it was the brake caliper sticking. I was quoted about $280 for parts and labor they did offer a 10% discount but I would still come out cheaper to do the Install myself, so I did. But I am dissatisfied with the appointment issue and the fact that I spent over $30,000 on a vehicle and I still had to put work and money into it for an issue that I brought it in the day after I bought it.

John in parts was amazing, Gabe Rowe happened to have a transmission in stock that literally nobody in three states had (even in much larger markets), If ordering locally would have take me a month to get this transmission. My shop is in Roanoke, Va, just shy of 4 hours away. John made it easy for a distant purchase, he had the transmission ready when my guy arrived and turned around fast. As well as he was a pleasure to deal with unlike many dealer parts departments. Thank you Gabe Rowe but more importantly thank you John in parts! hope we get to do business again!

I just traded in my car for a pickup truck. I was extremely happy with Jessica and the rest of the staff. I purchased the car from a big dealership in Raleigh two years ago and was pressured into purchasing so many add-ons. Later I felt like I was scammed. Jessica made sure that I got the trade in value for what I still owed and no one pressured me to purchase add-ons. In fact, they used a credit union in Texas to secure the best financing rate. I am having friends and family go to Jessica from now on!

Had a great service experience. Service was quick! Treated my car well.

I have been a resident of Rocky Mount for my entire adult life (50 years). During that time I have purchased vehicles from most of the dealers in town. I have had disappointing service from them all with one exception: Gabe Rowe Nissan. Service is easy to schedule. Eric Martin always sees that the work is done right and the turnaround is quick. Mr. Rowe has developed a team that is efficient and trustworthy. However, the thing that I appreciate the most is the courtesy and respect that they show their customers.

Jessica Lyman was very helpful, if you gotta buy a car, buy it from Jessica

Prompt service. Courteous employees.

The service desk staff were very friendly and my car was ready quite quickly.

Lance...what a great guy and didnt act like he was trying to sell me anything just listen and did everything possible to get me in a brand new car...all of them were a great team...

I was impressed about being able to have my vehicle serviced on a walk-in basis without appointment, and I was in and out in less than 2 hours. The advisor was very professional and friendly.

No appointment drove in requested oil change, tire rotation and balance. Gone in 45 minutes. Great service.

It was for my first oil change for my 2020 Nissan Murano.Eric is always so on point!He even gave me a heads up about a recall for my vehicle. He let me know that I will need to leave my car for a few days in order to fix this and he reminded me that I can have this recall taken care of at any Nissan dealer.

DASHAUN WAS AWESOME I DROVE OFF THE LOT IN MY BRAND NEW 2021 NISSAN VERSA I LOVE THE CAR GOOD BUISNESS❤️❤️❤️❤️❤️

I have two Altimas. They did work on both of them . Im very happy with both. Im not taking them anywhere else

For more reasons than one, this is my favorite out of town Nissan dealership. While on a road trip, unfortunately my alternator died. First, my passengers and I were safe. I found Gabe Rowe Nissan online as they were about 20 miles away. I called and explained my situation to the receptionist as I was desperate to have my car serviced in order to continue my road trip. Not knowing how my day was going to turnout, as I was already making an unexpected movie, I have to say I went from frantic to calm with confidence knowing I was in good hands after I arrived. Service advisors knew who I was as soon as I mentioned my name. Eric Martin ensured my part was ordered and my car was repaired the same day. Eric was professional, knowledgeable and courteous. He kept communication with me on the status of my car. The other Nissan customers were very friendly and offered suggestions on where to eat and stay the night. They could see we were displaced for the time being. To top it off, the General Manager (forgive me, I didnt get his name) checked in on us and and asked if we needed anything. He ordered us a cheese pizza and it was the best cheese pizza we ever ate and the three of us devoured it, we hadnt eaten all day. We could not believe how extremely genuine, amazing, nice and empathetic everyone was at this dealership. It is so nice to know, with all that is going on in our country today, there are truly good people and down-home friendly businesses who truly care about people and their customers. If you have a Nissan or Infiniti, please do not pass up on Gabe Rowe Nissan. Also, if youre considering a new car purchase, Gabe Rowe Nissan is the dealership for you. They will take care of you! I am so truly thankful and grateful for my experience there and they turned my nightmare into a dream! I made it to my final destination safely. Thank you to everyone! Blessings and Happy Thanksgiving!

I came in for an oil change and I didnt have an appointment and it was nice and quick in less than an hour I was serviced and on my way back to the house.

Very pleasant Experience I’m Going To Recommend That My Friends & Family go see Dushaun !!!

Staff is friendly and patient. Practice social distancing. Service is fast

It was by far the best car experience I’ve ever had. Jessica was funny, friendly and I really felt like she listened and made my vision happen. Even the finance manager was friendly.

It was a great experience. My car was fixed the way it needed to be and service was fast, with good customer service.

We had a wonderful experience purchasing a Nissan Rogue Sport at Gabe Rowe Nissan. Clennon and Wayne helped us learn about different models and options, Clennon took us out for a test drive and stayed with us during the whole buying process. We are very satisfied with our experience and would gladly return in the future.

Everyone at the dealership is so very nice and the work they do is fast and excellent. I spoke with 6 different people and they all took wonderful care of me and my car!

Every time I go the guys in service are wonderful I’ve gone for mechanical work, oil changes and new tires and they work with me and understand that I don’t play about my money or car. I’ve been dealing with them for about two years would definitely recommend them to anyone regardless of the car. Great customer service.

Very easy and smooth transaction. Great managers

Great work here. My family was driving our Rogue along Hwy 64 and a belt broke, causing us to break down in the pouring rain. The manager from Gabe Rowe drove out, picked us up and helped us get back on our way within a few hours. Incredible service! Thank you so much!

Customer service was very nice & I had my oil changed and tires rotated very quickly. I sat in the customer lounge for a very short time. Very pleased!!

Thanks for your service

It was not time consmming, and the work was very professional

Making sure everything that was needed was completed. Going above and beyond what I was actually there for (this means keeping me safe). They checked my brakes and air filter as well as what I was scheduled for.

I got a 2016 Nissan in May and before I paid my first months payment my car had already broken down, I had a bad transmission in my car. Gabe Rowe did nothing to help with the $4000 worth of repairs even though I was reassured I’d have a car that would “run and drive good for a long time” by the salesperson. Very unprofessional. Very unhelpful. Very unsatisfied with Gabe Rowe’s lack of integrity. Would not recommend.

I went in to get fluids filled and topped off. I ended up needing a battery and thought I had to buy one, but I got the greatest big smile and a Merry Christmas greeting along with there’s no cost to you, your battery is under warranty. What a much needed surprise and friendly service. Thanks a lot!

Very fast and knowledgeable of services provided. Eric Martin notified me that I had recalls on my altima I knew nothing about. Scheduled me an appointment to get them corrected. Now my car drives better than ever. Thanks

Yes and done fast and correct!!!

I had a great experience. Drew is an awesome salesman!

Had a recall on my vehicle. walked in the service department and was greeted with smile..I was able to get my vehicle scheduled. and my vehicle was in and out in a timely manner.. and I was very satisfied with the work..no clue that my vehicle was ever touched...good job guys..need more dealers like you!!

Everyone there was very nice and very helpful! They ALL deserve a raise! Happy New Year to you all, and may God continue to bless your business and your families throughout the year!

I feel like I have a personalized relationship with the service rep. He knows my vehicle and he makes sure my vehicle is up to date on all of the maintenance.

Purchased a new truck from Gabe Rowe. Dushunn Draughan and Sales Manager William Whittier both very helpful. Gave me a good price on the truck and a trade in amount that I was pleased with right from the beginning. Did not have to do any back and forth bickering. Have been back and everyone just as friendly as day I bought the vehicle. Have not had any dealing with service or parts yet except to go in with questions about accessories but found them very knowledgeable on parts, service time, what would need to be done and prices. Will definitely be back when my wife needs her next vehicle.

Never thought I would ever see a very unprofessional salesperson! Language was uncalled for! I will be sure never to shop here!

Service was done in a timely manner.

My experience was awesome, technicians were well versed and knowledgeable.

The service was great and I receive my car back in a timely manner. They answer all my questions about my car.

Friendly staff and work was done in a timely manner

As usual, service was well done. Both Rick McEathron and Eric Martin did a great job. I had aninspection and a tire rotation done. Gabe Rowes service department is tops in my book.

This dealership has RICK as the Service Manager. When we first moved to NC, I tried a local dealership for my service. When I got home the oil pooled onto my driveway. I called this other dealership immediately. They laughed and said just drive it in and well put some more oil in. NO WAY I was driving a car with NO OIL! I called NISSAN in TN. They told me about RICK, at that time in Roanoke Rapids, 2 1/2 hrs from our home. He was the third ranked Nissan mechanic in the USA! I had my truck towed to RICK and he has been taking care of my truck ever since. When he moved to Rocky Mount and Gabe Rowe so did I. Rick has taken care of my truck for a decade ! He and his team of mechanics have always done excellent work and never tried to sell me something I dont need. I drive over an hour for all my checkups and service calls.Earlier this year we bought a new NISSAN at Gabe Rowe. Couldnt have gone smoother!I trust this dealership. They are HONEST EXPERTS who will do their best.

They put me in a brand new car payments pretty steep. No problem paying but it could have been something more to my liking. I feel like they focus more on what they want you to have not what you want. If I could I would take my car back and go somewhere else.

The young lady that scheduled my appointment was so polite and took the time to answer my questions. When I went in for my appointment the young man was so polite and knowledgeable about what I should do with my oil change and recall.

Greeted with hello. Clear and concise billing. Excellent service.

Everyone at the dealership was excellent. From the service department to the sales staff.

Service was good did what I asked them to do and nothing more

I called salesman at Gabe Rowe Nissan. Ask for info on new car. Had met salesman before and he was very nice to work with. When I ask for a price he called back and said that Mr. Rowe want to meet us in person to talk price. Told salesman about contact with another dealership and the excellent price they had email us. Salesman said that Mr. Rowe said he would meet or beat the other dealerships price. Told salesman we didnt want to drive the @45 miles without a price. He called back and promised a price match or better and would even pay us gas money if we would only come talk to Rowe. Drove to Rky Mt., waited 20 min for Rowe to come in and tell us he could not match price. No gas money was offer either. Dont believe their pitch. Got excellent price from another dealer. Find what you like and shop around. I dont recommend Gabe Rowe Nissan.

Buying a car can be stressful. However my experience today was the complete opposite. After being yelled at and disrespected by the credit manager from Doug Henry of Greenville, I felt hopeless. Once I stepped in the door at Gabe Rowe Nissan, I was greeted by a friendly staff and a professional, eager, helpful salesman by the name of Kenneth Wiggins. He assured me that everything will be ok with this car buying experience. I am a proud owner of a brand new 2019 Hyundai Santa Fe. I highly recommend Gabe Rowe nissan.

Buying a car can be stressful. However my experience today was the complete opposite. After being yelled at and disrespected by the credit manager from Doug Henry of Greenville, I felt hopeless. Once I stepped in the door at Gabe Rowe Nissan, I was greeted by a friendly staff and a professional, eager, helpful salesman by the name of Kenneth Wiggins. He assured me that everything will be ok with this car buying experience. I am a proud owner of a brand new 2019 Hyundai Santa Fe. I highly recommend Gabe Rowe nissan.

Great place. They have knowledgeable people working the parts counter.

Good selection of vehicles to look at and choose from. Prices are a bit much, but then they say that Nissans are good cars.

Customer service is always spectacular

I received excellent customer service

I contacted them about my suv I purchased on the last day of July on 2019. My air isnt working nor are my lane or drivers assistant indicator or even the temperature reading has been ready -40 for about a month. I havent even made my 3rd payment on the SUV nor am I over the 50k that they claim you have coverage for if something like this was to happen! Then as Im driving the SUV heat controls are off but yet my feet are on fire as if the heat is on hell. This is completely unacceptable & then they wanted to charge me a diagnosis fee. FOR what? Sadly enough the guy Eric that I told about all the issues to & setup the appt was not there. I was even told that someone would get back to me & still no one has.

Great service..friendly staff...clean..popcorn n coffee free of charge..tv n free wifi

Always fast and amazing. Thanks for the good service.

Our salesman, Ben was very professional and honest. We were pleasantly surprised with the car we got and the deal. We are very happy with the car. Thank you!

The people in service are Awesome, they give me all the details I need about my appointment, and they get me in and out. They never pressure me to get other services, they just tell me whats due and the cost, love Gabe Nissan....

They changed my oil and got me out time enough to get to work.

This was a great experience at your business the people treated me like family, they made me feel important & met all my service needs

Good service

Every visit I make the employees In the service Department are very friendly an courteous to all their customers an Im thankful Blessings to them All !!!

Professional and timely service. Staff was courteous.

Found the car I was looking for at a price I could afford. After purcase, without my asking or my expectation, they filled the tank and made sure the car was serviced and clean. I could not ask for more.

Thank you for the outstanding customer service provided during the purchasing of my Nissan Altima SV.

Gabe rowe have salesman that no what it take to get the deal done the only thing you need to do is come to the dealer ship if you at the dealership we r face to face and we will get the deal done remember no one will sale you a car for less at gabe row Nissan

William, Kevin and Efrain.....these are the kind of people you want helping you purchase your vehicle.....they made it easy and pleasant....Gabe Rowe Nissan is the place to go.... for all your vehicle needs!!!!

I was, as always, very impressed with the service and professional friendliness, I will definitely be back in the fire. If you need any assistance, be sure to ask for Dushaun, hes amazing! I believe in the service department, it was Eric, hes great and very kind and knowledgeable. Thanx guys for your help.

Spent over $2000 on my truck, had the motor taken apart and serviced, new gaskets, the works, 20 something point courtesy inspection. 1 week after getting my truck back, i discovered all my engine coolant had leaked out and i had nothing in the resevoir. Took it back to Gabe Rowe and had to pay another 500 dollars to get my water pump replaced that should have been replaced the first go around, now i have to pay the labor to pop my motor open twice. And the icing on the cake? The new water pump makes a terrible noise, sounds like the bearing is bad and will probably haft to be replaced again. I will never take any of my vehicles back here. The tow driver warned me about these guys, i should have listened. They fix what they want to and leave the rest hanging so you will haft to come back and pay that labor and diagnostic fee all over again.

Great place to go if youre in the market is buying a new or used vehicle. Please look up Dushawn or Karva... They are amazing and you surely will not be dissapointed.

Great service department.The owner gives you that personal touch.Ill buy here again.

First and foremost, I was quoted a price of $1300 dollars to fix my timing belt on my Nissan Maxima. Despite, living in another county and a history of past problems with Gabe Rowe and another vehicle I purchased from them I decided to give them another chance to service my vehicle. After dropping off my car I was contacted by a Gabe Rowe associate some thirty minutes later telling me my car would cost an additional $900...with no REAL expectation why! According to the service manager I told him the wrong car year, which was a complete bold face lie! As if that wasnt bad enough the rental car that they paid for didnt come with insurance, so in addition to paying for the car repairs I had to pay for the rental insurance out of my pocket! Because of the increase in cost and lack of professionalism I decided to forgo the the repairs through Gabe Rowe. Upon entering the service office the service manager tries to bill me for the rental they promised to pay for because I choose not to spend some $2000+ dollars for something that I was told would cost $1300! We literally went back and forth over a $35 dollar one day rental fee because he felt his million/billion dollar COMPANY could not afford to cover the $35.00 rental because I the INDIVIDUAL decided I did not want to pay them an additional $900! After this issue the service manager thought it was a good idea to ask me to leave my car for them to service my airbags because of a recent recall! I spent $22 dollars on rental insurance and 2 1/2 hours bringing and dropping off my car to only leave with the same problem I came with. I will never, ever go to Gabe Rowe anything for any reason!!! I will not go there even if I break down in front of their place of business! This was an absolute waste of time and one of the most horrible car experiences I have ever had. I do not recommend Gabe Rowe for anything, zilch, zero, nada!

I love this dealership, go see Dushun Draughan, he does an outstanding job!

When we bought our new car from here on March 23, we were told by 3 different salesmen that our 1st payment would be in 45 days. But in the paperwork they put 30 days for the 1st payment. If you cant do what you tell the customers you are going to do, DONT TELL THE CUSTOMER THAT YOU ARE. When we got the bill today, all they can say is we didnt agree to the 45 days. Thats why we asked 3 different people and all 3 told us the same thing! 1st payment is in 45 days. Now all they can say, Its nothing we can do! Thanks for nothing.This company doesnt want you to know how they treat customers. They removed my post on Facebook and blocked me from letting others know how they will lie to you to make that sale!

Service is always excellent

Friendly staff and quick service dept.

Very pleased with the work done on my vehicle

I purchased my 2011 Nissan Altima from Gabe Rowe 7 months ago, I had repair issues they fixed those fine but in the mix of fixing the repairs someone cracked my windshield, & when I questioned them Rick talked bad to me, cursing me out telling me Im a liar making me feel like Im nothing. He told me it want nothing they can do for me at all. I didnt get an apology I understand mistakes happen but when they do you are supposed to fix them. They didnt do anything to help me. I guess it come from being a woman. Im so upset with the disrespect I received and something needs to be done about this.

The service department is awesome, good work, good price.

It depends on what day you arrive as to what service you will get from this place. Some days you will get extremely pushy sales people that wont allow you any chance to simply look. Then there was a day more recently where I got passed off to three people before I could simply look at the inside of a car to check on the spacing for how well it would work with kids. I did buy one truck from them when I was younger and less brilliant. In my ignorance I paid way to much and did not discover a broken speaker until driving off the lot. It took me four, thats four visits, to get a simple speaker repaired becuase they had to see it, then order it, then not have the part in on time, then a two hour wait and they finally fixed it. There is far better customer service and prices worth driving to elsewhere so do not waste your time or money on these incompetent people even if you live in Rocky Mount/

Had a good experience, short wait time

Good Experience went in for a oil change

Very friendly and courteous service.

I bought a 2019 Nissan sentra in January and all ready had to have work done

Worst experience I have ever encountered with a car dealership. My Nissan broke down while on vacation as I passed Gabe Rowe. The service department, other than the people working the service counter, were extremely rude and unhelpful. Knowing I was from out of state they tried to rob me blind. Offered to buy a new truck from them, but knowing I was in a bind, the sales department just tightened the noose and would not even discuss coming off the sticker price for a vehicle being used as a demo. Plus they wanted my truck for nothing. I wouldnt recommend even stopping there to look. Drive to the next city with a Nissan dealership

Very helpful. Was in and out with the truck of my dreams.

Marc was awesome go there and pick u up a car love it and the atomshere everyone is helpful

Service was very good,price was good. i will be back.

Just has fast courtesy service.

Always courteous and quick. Probably not the cheapest in town, but you get what you pay for and I trust them.

Mr Williams is a great sales person highly recommend him.

Good Experience

Take pictures before and after service. Not saying they steal but things went missing. Im not concerned about replacing my items but I will humbly take the drive to Raleigh next go around.

Reasonably priced vehicles for your budget. Friendly staff

The got me in a car...not wat I wanted but its really nice