They repaired my drivers door after someone hit it. These are good people to do business with and my repair time was fast! Highly recommended!!
All I can say is Thank You Amanda and Gerber Collision repair. Thinking I was facing a long time without my Lexus in the repair shop. But Amanda went above and beyond to recognize the wreck was not as severe but most likely paint damage from mail box i collided with. She went back in shop got her stain fixer and rag and in blazing hot sun fixed the damage on my car in less than 30 minutes. I was elated ❤️❤️ And so was my husband when he got home from work and saw my car fixed and in the driveway. I canceled order with Allstate and Enterprise for a car rental.Thank you Gerber Collisions and Amanda you made this customer super happy!!
They kept me in the loop from begining to finished! Texted me with updates on car and when my appointments were. Very nice people my car looks brand new!
First time there Great First I be back for an update when the job is finished..😊Update: The job is Finished and I am Happy 😊
So, the ins co screwed up my claim. Bit Sid and Lynn took care of me. The Lexus looks so great I will probably drive till 500,000 miles. Only BC they, Gerber, took care of me so well. They think I should be upset, but Im so pleased with their work.... Thank you Syd and Lynn..... Also very satisfied with the service. They called EVERYtime they promised and did live up to their word. Once again, THANK you
They repaired my new car someone scratched the whole passenger side, perfect job very professional and kept me informed!
Very thoughtful and polite. An excellent service.
Emily was so professional and sweet the service here is the BEST awesome professional service
Friendly, quick service. Explained all that would need to be done to my vehicle first and went step by step through the estimate.
I got an estimate for repairs..........sort of hard to rate an estimate.....past experience was good.......
I dont hate this place,their customer service is awesome so polite concerned about my needs,and nice attitude, thank you everyone
Once in a while in this age of Customer Service Skills, there aren’t really any Professional CustomerService Representatives that cares.Well, my Husband and I found one. Her name is ”.AMANDA PEARCE”.She was very skilled in her communication with us after our truck was totaled. She was informative about the process of how to take each step.This is a rarity in today’s time. They just pass you on to the next Department.I commend her for great work ethics, attitude and her Professionalism.My Husband is a Disabled Vietnam War Veteran, that suffers severely with PTSD.He even stated how pleasant she was.Her emails were punctual. Her telephone information was great.May God Bless her.Awesome Company. The Manager was awesome also.Great Company!!! ROCKY MOUNT, NC, 2723 S Browntown Rd.“Yes”, she deserves a Raise & Promotion 🎈
Great customer service, friendly staff
Great experience with Gerber! Jeremy provided a quote in just a few hours, met with my insurance adjuster and then provided superior body work. My car looks like new! Lynn called daily to update me on the status of my repair. I am very pleased with my experience and would use them again if I need body work. Two thumbs up!
Awesome work. Above and beyond.
So had a woman back into my car a few weeks ago and its been one aggravating thing after another dealing with it. Met life her insurance company finally handled it after about a month and suggested Gerber Collision in rocky mount NC. I have to say the people up there have been amazing. Constant updates with calls and texts. Super friendly. Just amazing people. I dont do this I literally never write reviews but they sure deserve it. Jeremy Neal your doing a great job there. Thanks again. I look forward to picking my vehicle up this afternoon.
During the month of July, I had a car repaired at Gerber Collision in Rocky Mount. The people there were friendly, helpful and the repair was perfect.No complaints whatsoever, do I have. The lady, Lynn, called on a regular basis with updates and was very supportive.Thank you for such a fantastic experience for such a terrible thing (auto accident),Gene Osborne
Very pleased with the body work Gerber did on my vehicle. Staff was very helpful. Will do business with them again.
They did a GREAT job on my car. Looks like new again
Friendly staff and always doing anything and everything to WOW the customer!
Best place to have a car repaired on its body and everyone is easy to get along with defiantly like a family owned business
They is real friendly and work fast and great they only had my 🚗 for 2 weeks and they finish with it that quick I can say wow they work fast and friendly all smiles to them
The people are very nice but couldnt help me with my car problem.
I had a small collision with some debris flying from a boat, and Gerber fixed my car in only 2 days! Not only that, but they have great customer service! I hope I never need anything else from a body shop, but if I do Gerber will be my first choice!
Gave honest estimate and explanation.
Manager rude and disrespectful. Advise anyone who needs body or frame work to go with second option
They do not fix a car correctly
Used to be faith, now Gerber, awesome place!
Great service
Great Customer Service *
Very pleased with service. Receptionist staff very helpful and friendly.