Two weeks from NJ. With stops as far north as White Fish MT. Now sitting Lewiston Idaho for the holiday weekend. Really poor service.

Night and day experience.Went to the 401 N Frederick FedEx Office Print & Ship Center to avoid the USPS lines and expedite a package. I was greeted, sent to a slow and broken computer to set up an account, and to take care of myself for a service I was about to pay for. I asked for assistance only to be told “sorry, I don’t know” and to “restart the computer, try again“. I left after an hour because of frustration. The assistant manager saw me out, asked if I was able to finish what I was doing. Told her my story and she told me to come back tomorrow and I’ll get better service than what I got that evening. Go elsewhere!!The next day, I went here at Shady Grove FedEx Office Print & Ship Center. Was greeted and assisted all the way through!! In and out in maybe 10 minutes, tops!! No USPS lines! no computer issues! Just 100% customer service.Thank you and kudos to your staff!! Job well done!!

Really well maintained space and the staff here is very helpful and courteous. Good customer service overall.

Can not say enough thanks to the woman who works here. I needed to pick up a package cause I missed it at home. And with the baby I was a bit late to come, but she kindly agreed to help and this actually saved me. Customer service here is extraordinary .

Looking quickly for a Kinko’s/FedEx and found this one on shady grove. I had such a great experience at this location from beginning to end. Very happy with the service from both women on duty. I had to print many pages last minute for an event and they handled the transaction professionally and quickly. Shout out to Fatima who was the main associate helping me. Thank you!! You all have a wonderful team.

Easy pickup and drop off, shipment arrive exactly on 0930

Horrible customer service

Overpriced, $1 per page to print color print! Crazy! Its cheaper to buy a $50 color printer to print 50 pages than to actually print 50 pages at their office!Staff was fine.

This place was really helpful. Danny especially went above and beyond to make sure my needs were met. He is an absolute Mastermind when it comes to layouts for brochure printing. I will be using this FedEx store from now on.

I called, emailed, called, and called again in regards to a brochure I needed printed. 100 copies - not that difficult. The staff member, who mumbled on the phone was zero help and kept saying, we will take a look and call you back. Finally when I called 8 hours after originally sending the brochure for print - he told me the person that could help me had left, and she would take a look tomorrow. What a joke. You have one job... provide customer service, and you failed at that.

I am glad that this location exists nearby. That said, everything about bad service from that one lady is correct. I had to stop what I was doing, turn around and ask her NOT to talk to/treat a customer the nasty way she was treating them. I know that “customer service” is out of style, but we’re still all human beings.

I am a regular of this fedex store. I visit it multiple times every month, usually in the morning. Matthew is the guy who has been helping me a lot. He is very helpful as he is always friendly and knowledgeable. He greets me with a big smile every time and can finish his job very quickly.

I went in on 2/25 the lady working there was very helpful. I could not have asked for better service.

I found the the staff to be helpful and efficient. Prices are high, but if you need guaranteed overnight delivery of important documents, they are worth it.

Worst Fedex I’ve ever been to. I’m never coming back. I’ve been waiting for a really long time just to buy a charger

Good fast service. No complaints

Customer service needs a major upgrade at this location.

Terrible service, slow as molasses, takes 40 mins to ship something

Hard to park, long waiting time and non-professional attitude to handle unexpected system down

I do All my business at this store

Very busy location

Staff was disinterested