user
Golden Gears Automotive, Inc
12025 Nebel St, Rockville, MD 20852, United States
Appearance
Golden Gears Automotive, Inc
Comments
An
Review №1

I only wish I had found Golden Gears Automotive sooner. At the recommendation of my aunt and uncle, I came here just today because my check oil light came on. Even though I showed up without an appointment, Sam was so attentive and kind. He let me know his honest thoughts and took care of me. Super genuine and down-to-earth guy. I am so grateful and I will definitely be coming back here the next time my car needs servicing.

Ba
Review №2

Golden Gears automotive serviced three of my vehicles prior to retiring in 2017. Since I no longer worked in the area, I used an automotive repair shop closer to home. However, the level of care and expertise wasnt of the same high standards as Golden Gears. Recently had a problem that the mechanic I was using was unable to properly diagnose and repair after numerous attempts. After growing weary, I made an appointment with Golden Gears knowing that Sam and his mechanics would get to the cause of the cars problem -- and they did. Sam explained the issue to me and gave me a very fair price to repair it. Although its a ride around the beltway, Ill gladly be taking it from now on. I have always felt that Sam did what was best for the car and was not just out to make a fast dollar. Sam and company exemplify what all auto repair shops, as well as other businesses should -- honesty and integrity. Thanks for putting my mind at ease.Bamberglady (aka Sandy Johnson)

Ad
Review №3

We discovered Golden Gears and Sam just one or two years ago, but we are so happy we found them.This is the kind of small independently owned local business that has earned my support and Im happy to do so. The service is top-notch and reasonably priced.

Da
Review №4

Highly recommend! I’ve brought my Prius in a few times in the past year and each time, my experience has been phenomenal. I’ve gotten my parents and boyfriend to start bringing their cars to Sam and they’ve also been very pleased with their service. Sam is transparent and up front about everything that needs to get fixed and the cost. Sam runs his business with the upmost integrity and care.

La
Review №5

Sam and his team have been taking care of our cars for close to 20 years. They are very competent and trustworthy. So much so that Sam has likely talked me out of more work to be done on my cars than he has done.You know the drill, take your car to a dealer for a monthly special on an oil change and they come back with...” you need new breaks, a carburetor flush and a $150 cabin filter.” I then take the car to Sam and he tells me the truth.Do yourself (and your cars) a favor. Use Sam and Golden Gears for all of your car needs.They have worked on my Volvo, Honda, Toyota, Hyundai and 1965 Ford Mustang. If it has 4 wheels, they can keep it running like new.

Ne
Review №6

Excellent service. Very professional and fairly priced.

sa
Review №7

Sam is very knowledgeable in auto repair and was able fix my trunk latch.

De
Review №8

I’m a senior and have been to a lot of shops in my time - none like Golden Gear! The commitment to professionalism on every level is baked into this family business. I was originally referred to Golden Gears and used them exclusively for about 9 years. The front office is impeccably clean, and comfortable. It shows a level of care you can trust. Scheduling is good and they work with you if you need something quick. Owner Sam has deep automotive knowledge and is generous “educating” why and what - and it shows in his happy smile. I was sad when it was time to retire my car; I bought a pre-owned certified vehicle that was still under warranty. I will continue referring Golden Gear, and one day return!

Jo
Review №9

Sam is excellent -- incredibly knowledgable, thoroughly professional, work done is always high quality and accomplished quickly. He does a great job explaining the issues with the car and how to address them. I can always trust him to be fair and honest, with reasonable prices (which are again, well explained). Save your money, time, and headaches and let Sam and his team take care of you and your family vehicles! Thanks so much!!!

Ma
Review №10

I recommend Golden Gears to everybody.They are a First Class Act showing honesty, with diagnosing and repairing any problem your car has.

An
Review №11

They have their act together from scheduling your appointment to getting car worked on and quickly back to you - great communication. Ill never make service appointment at dealership again for car to supposedly get worked on and me to get worked over again.

Ma
Review №12

Sam and his team are wonderful! He is honest, fair and will go out of his way to find the best solution to any issue your car may have. Sam is courteous and generous, and I highly recommend Golden Gears. I teach at a school nearby and we ALL take our cars to him. I just picked up my car from his spotless workshop, and Sam found a cosmetic flaw which he fixed on the spot, free of charge. Golden Gears is a treasure.

An
Review №13

My family has been using Golden Gears for over a decade now, Sam is great at what he does. Every time we take our cars in its easy, hassle free and pick up is a breeze. Golden Gears is a great choice for anyone with a car problem.

Fr
Review №14

No complaints. Sam did a very good job. Completed right when he said it would be completed, almost to the minute.

Er
Review №15

Been going to Golden Gears for 7 years now. Couldnt say better things about them. Continually honest, dependable, smart, and quality work. Have recommended them for years to everyone in the area.

So
Review №16

I have been a customer of Golden Gears for over 30 years and continue to receive excellent and trusted service. Unlike other mechanics Sam takes the time to describe all of your options for a repair and provides the advice you need before your car breaks down in the middle of nowhere. Sam and team have a whole wall of the shop dedicated to their various certifications all of which are maintained and updated yearly. My advice to everyone is that if you want the piece of mind that your car will be fixed correctly the first time and that you wont get ripped off in the process take it to Golden Gears. The mechanics you can trust.

Ti
Review №17

Professional and thorough service, we always trust the work done at Golden Gears. Sam is always willing to explain in detail whats going on, and why one fix is better than another. He lets you make up your own mind, however! We enjoy the visit too.

Jo
Review №18

I usually choose a garage based on recommendations from friends, but took a chance and went to Golden Gears based on online reviews. The Maryland inspection went well and the price was very reasonable. The owner recommended that the tires be rotated, which I knew needed to be done as I had incorrectly moved the newer tires to the back of the car when I rotated them myself. Based on this experience, I trust this shop and plan to return for maintenance and repairs.

Da
Review №19

I have been to my fair share of auto repair centers both big franchises and smaller companies and Golden Gears is by far the best one ever. The entire staff is very nice and completely upfront, honest and fair in every aspect of their business.There is no wonder why they are always booked with appointments in advance. I am a repeat customer and every repair has always been handled perfect and professional.I used to be a ASE certified automotive technician many years ago and Golden Gears is the only place that I trust now for my vehicles repair needs.Great staff, great mechanics and great owners.

Am
Review №20

Fabulous experience. I think Ive found a car repairman to go to for the rest of my life. Competent, kind, and fairly priced.

Ro
Review №21

Excellent customer service and the staff are professionals courteous and knowledgeable always willing to assist you

Ke
Review №22

Professional, courteous, highly knowledgeable and experienced in the industry. The shop is clean and tidy, well organized, the staff is welcoming and courteous, projecting professionalism. I have a 20+ year-old Honda Accord that failed the MD state emissions test and was in a dire need of repair. They were able to diagnose and identify the possible causes of the problem. The car passed the emissions re-test with flying colors. The shops organization and the staffs knowledge are impressive and a rare find these days. They are reliable and honest with reasonable prices, and they deliver as promised.

An
Review №23

Ive been coming to Golden Gears for 10+ years. Sam and the team always do a great job. Its invaluable to have a mechanic you can trust.

A.
Review №24

Truly impressed by GOLDEN GEARS, both the the level of professionalism of the staff and owner Sam as well as technical know-how. Overall, would (and will) return in a heartbeat. Honest & trustworthy-- two characteristics that are all too hard to find these days. Thank you, V, J and Sam. Ill be back (hopefully not too soon, though!)

Be
Review №25

I HAVE BEEN A CUSTOMER FOR OVER 21 YEARS AND NOW TRAVEL TO MARYLAND FROM VIRGINIA BECAUSE GOLDEN GEARS IS THE ONLY ONE I TRUST FOR CAR SERVICE. I KNOW THAT I WILL RECEIVE HONESTAND CAREFUL CARE FOR MY CAR AND DRIVE AWAY SURE THAT MY CAR IS SAFE TO DRIVE. I HAVE A 2001 HONDA.

Ni
Review №26

While the prices are a bit high you definitely get amazing service, knowledgeable staff and the quality of work is absolutely top notch

C
Review №27

Very honest great guy. I had an awesome experience.

Ed
Review №28

Sam is a very skilled mechanic who is good at diagnosing and repairing problems. He is also very trustworthy, and completes repairs promptly.

RJ
Review №29

Just learned that Kim McKee will start working at Golden Gears soon. Shes working on my classic Corvette and shes the most thorough mechanic Ive ever had. Golden Gears is going to be thrilled about getting this mechanic on board.

Er
Review №30

Im a small business owner from Virginia, and Im hard to impress.A few months ago, one of my company vehicles was involved in an accident in Montgomery County. There was mechanical damage, and an officer with MCPD recommended Golden Gears. We had the car towed there and paid Sam and his team to do the work. They did well, and that was that. Or so I thought.Two days ago, a bolt in the suspension system (which Golden Gears had repaired) broke. While I suspected that there could be an issue with the work that was done, I had absolutely no way to prove it.My office called Sam and told him the truth: We dont want to point fingers, but it looks like there might have been some kind of issue with the original work. But we also know that we cant prove that and the vehicle has been extensively used since repairs were done.Sams response was nothing short of exceptional. He commented that it was important for him to stand behind his work. He repaired my car *at no charge* the next day. Not only did he do this, but he also paid 1) for the car to be towed from Alexandria to his shop, and 2) our towing bill incurred by FCPDs contractor because the car was blocking a major roadway when the bolt came off.Sam and his team deserve six stars. My customer service experience with Golden Gears was nothing short of exceptional.

Al
Review №31

A co-worker recommended Golden Gears to me about 10 years ago and I have been coming here since to have first and my current second 4Runner serviced. GG is a little far from my home in Germantown but I gladly made the trip since I always get excellent service, fair pricing and best of all, the owner takes time to explain what is being done to my car in lay terms and how to keep it running well. Very clean shop with plenty of shopping, restaurants and the White Flint Metro within walking distance if case you are waiting on the service.

Ge
Review №32

I have been a costumer of Golden Gears for years, and have had several cars serviced by them. Their service is good, reliable, and the personnel is professional. I recommend them because I trust them.

PH
Review №33

Best mechanic shop in Maryland!!!!

So
Review №34

Absolutely AWESOME! Sam is a miracle worker when it comes to cars and honest to boot!

Ma
Review №35

Been with Golden Gear for many years and have always found the service to be excellent. If you want the best of care for your car than I certainly recommend them,Martha Taylor

Pa
Review №36

Always fair, swift.they do the work they say they will, when they will and the prices are very fair.Golden Gears is the kind of shop where you will wait for an opening to get your car repaired there.

Cu
Review №37

A great place and I have been a customer since 1990s. I highly recommend this business!Curt Nelson

Iv
Review №38

Definitely the place to go for all of your mechanic needs. Sam and his team are real pros in their field.

An
Review №39

The best! Competent, caring and reasonable prices

So
Review №40

Excellent, trustworthy service for over 20 years

Mo
Review №41

Great service, Sam is very attentive and helpful, the service is very trustworthy.

Ma
Review №42

Excellent servce. Honest

Th
Review №43

If you prize expert workmanship, an honest appraisal of whatis worth doing and what can be put off followed by as fair a price as any around for such service you cant go wrong with this marvelous shop

Ma
Review №44

I know that the job will be done right, and that it was needed.

De
Review №45

Sam helped me with the transmission. I was hesitant if I should replace it as my car had 100,000 miles. He worked with me. Thank you- Debbie

Ph
Review №46

Trustworthy and realistic.

Information
4 Photos
46 Comments
4.9 Rating
  • Address:12025 Nebel St, Rockville, MD 20852, United States
  • Site:http://goldengearsautomotive.com/
  • Phone:+1 301-770-2230
Categories
  • Auto repair shop
  • Auto tune up service
  • Brake shop
  • Car inspection station
  • Diesel engine repair service
  • Mechanic
  • Oil change service
  • Transmission shop
  • Wheel alignment service
Working hours
  • Monday:8AM–6PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
Similar organizations