Good experience overall. Their yard is far better organized than others I have been to. It was pretty easy to find what youre looking for. $3 entry fee, pretty organized.

Having made a used part purchase today, I now understand why LKQ uses an octopus as their mascot. It is because they have several tentacles sucking money out of your pockets. I found a used hood for my Camry on their website for $55, but then they hit me with an $8 core charge because I didnt have the old hood, and tried to force me to purchase a 90 day extended warranty for an additional $17. Really? A warranty for a hood? They also charged an additional $16 because I removed the hinges and left them attached to the hood. So my $55 hood almost cost me $114. I stood my ground and insisted that they remove the extended warranty, so I got their standard, 30 day warranty for free and paid a total of $91.46.

They refuse to help you on the phone. If I am forced to use there horrible website, I will take my business elsewhere. Their insufferable phone recording is bad enough, but their lame website is where I draw the line. Their ability to make technology workable is a zero on the scale of one to ten, and I say so long loosers!

This place used to be straightforward with their prices but now have a new system that they say they have to adhere to that essentially makes it feel like youre paying three times for the same part. Add onto this where they now automatically add an extended warranty charge onto the price of each part WITHOUT ASKING BEFOREHAND. This is not only a bad business practice but just straight dirty since the price list on the website says the price is one thing then *BAM* you get stung by the total after you pay and get the receipt. If you absolutely have to come here, make sure you tell them before you pay where they can stick their extended warranty charges.

Very friendly staff here. Pleasure doin business with ya! Learned you cannot bring your own part in for comparison today. They were very nice explaining the rules. Keep up the good work.

I looked at their vehicles before I drove there and they only had 1 out of 4. They also charge you a warranty fee. There is no sign posted about that said fee and they will not take it off. As quoted by the clerk you have to say you dont want the warranty before I start ringing it up I would understand if it were for lights, alternators, etc. However, they put a warranty on tail lights, plastic. I will not be going back.

In my opinion its overpriced but its very easy to find your part, all the cars are nicely sorted and inventory but you have to be 15 to get in.

Online price and actual price way different once they add on 98686627 different taxes and fees. A $34.99 driveshaft after their taxes and fees was over 80 bucks by time they got done. I left. Didnt get the part. Went to Stateline auto parts for it, paid 50, already pulled. LKQ is a joke. Dont waste your time. AND you gotta pay 3 bucks to get in? Please tell me how this place is still in. Business.

Good service

My first time going there and I was like a kid in a candy store. Couldnt believe the help and couldnt believe how much I saved compared to all other places. Everything worked perfectly! Definitely going back again and highly recommend this place.

Employees scratched my rim and refused to take responsibility and charged me for it even after I said I didnt need the damage rim

Always great finds

If u wanna save on parts and know how to take em off decent prices!! They did get me $5 on the core return and gave me a core return for a radiator fan instead of radiator

First time going yesterday the people in the front are very helpful and laid back they had one Tiburon in the yard was an 03 green spray paint and monster logos I came in for a hood and bumper cover sadly both being fiber glass the bumper cover was cracked so I got the hood hinges and some extra the total was cheap and when I got home I sprayed it metallic black and put clear coat on perfect fit very satisfied and am looking forward to getting more part in the future

Its luck of the draw if they have smaller part you might need but well worth the few bucks to get in to check! They even had Mystery Machine there! Leave it to Scoob to destroy a perfectly good van!

They always have the part I need at reasonable prices.

Charge for extended warranty I did not want costed me extra money

Customer service was excellent and assistance for parts cross ref was offered, I did not need help. Because there was a specific car in the lot and it was just placed I got a bunch of interior pieces like visor, door cards, in great shape. Was after a vacuum tree and actuators they work! 5 stars for this visit. Many times I will look at a car and it is trashed even though the pictures look ok . Also I use a small local yard that tells whether engines and trans are bad. Wish lkq did the same.

Better off buying aftermarket or new at there costs!!!

Not a fan of having one price quoted online or on the phone and then a different price charged at the register.

As everything else prices have went up little but still cheaper than other places

Better then going to Rockford used auto parts on Seminary St!! 💯 better and worth it .LKQ 💯

Good customer service

Very Friendly Staff. Alot of vehicle options.

Did not have what I needed

Nice selection and helpful staff. Would be 5 stars but the website wont allow me to create a profile.

Friendly honest employees

Bought a wheel/rim here. Super reasonable cost! And it came with a 30 day warranty, unheard of! Im very happy.

Works out great, instead of paying for new window, a used one is only 20, just need the right tools to get it out of junk car

Beautiful staff 100%...they have knowledge & can save you money....

Went yesterday. Front counter staff - young one ignored me when I asked him a question. Did not see a sign about admission in the only door that was open. Never heard of such a thing. When older guy told me there was admission, he went into a big mocking routine. Didnt have my part either. Friendly staff mentioned by other reviewers were not on duty yesterday.

Got what I needed for my Jeep without any hassle. Great selection of parts cars.

So, they were the first choice when I found out I had to scrap my 2002 Sable, as I always go there for parts. A new alternator, new battery, new starter, and the transmission up and dies. So, their offer for it? Five bucks. FIVE DOLLARS. If I brought it to them! They wouldnt even tow it! The price of a Happy Meal in exchange for a whole car? Thats as insulting as leaving a server a penny as a tip. One rim from the car and they made back ten times their investment. I dont know what they were thinking, offering me the cost of a couple bottles of soda in exchange for a CAR.

Best place came to Rockford for us gear heads.

Great place to get parts! Staff are amazing and more than happy to help!

Typical rude staff but cheap prices. Very dirty

The staff was helpful and courteous.

Me and Steve walked in for a battery,as soon as we walk in the front door the young men ask could he help us.we said we needed a battery, he got, we paid, fast service.Thank you.

Ive come here several times over the years and always had decent luck getting the parts ive needed at a fraction of the cost of new. The people are friendly, admission is reasonable and gets you in all day as needed. The parts yard is organized somewhat well. Overall happy and will keep coming back.

Great place for used parts, and you cant beat the prices.

Its cool you can walk in and pull your own parts, but most of their cars are 15 to 20 years old at least. Forget it if you want parts for anything in the last decade.

I love how organize they are. Its get how they give you you a print out of the cars they have that will have the part ya need and where the car is In The yard. staff is awesome too. I give LKQ five out of five stars

Well organized for auto parts yard!

The yard is OK but the guy running the register for admissions is horribly rude if he even talks to you at all. In the yard he will completely ignore anyone who has a question and at the register he is rude. They need to put him on tires or the crusher, ANYTHING that DOESNT involve customers. I dont know his name but hes a skinny grey hared old guy. Hes just plain bitter. Id give more stars for everyone else and the yard but he just ruins the whole experience.

Great but the part I was looking for someone got to it first

Lots of negative reviews. Ive been here many times and have been satisfied with their prices. I dont understand why most of the poor reviews on here are about their phone call to them, you never are able to talk to the local LKQ because the 800 number is all over the US. They just hop on LKQ and help you find the inventory if you were too lazy to look online yourself. I see nothing wrong with LKQ in person and never have. Great place if you need to find hard to find replacements, or hell even easy to find replacement parts. 5/5

They dont have a local number to call, its always corporate, they make you pay just so you cant find what you are looking for.

Good place to get what you need. Well organized for the domestics. The interchange list has the row space and color of the donor automobile.

They are terrible.They are so lazy they cant even answer a phone.

Cars are up off the ground which is nice but the car I went to see wasnt there and there is a $3 entry fee and that doesnt go towards any purchase you might make.

Counter help sucks. Good selection of parts,yard layout is good easy access to vehicles. Prices are awesome.

A bad place to go

Feast or famine at this place. They got 10 of what you need or none. Lot of dollars wasted just wandering the rows to realize they dont have what you need.

The staff was very helpful very polite you took the time they also helped me with my transaction and everything was smooth thank you LKQ

I can spend all day in this place its like a treasure hunt 🤣.. but all in all good people very good prices cheaper than anything on line and if you got the mechanical know how to get your own parts 9 out of 10 times this place has what you need... Very pleased!!!

LKQ... The place in Rockford, where you really can pick your own parts by bringing your own tools and harvesting the parts you need from the acres of cars there on their lot! --- truer words have never been said, or delivered by a Salvage/Car Parts aftermarket outfit, to this happy campers experience! I recommend you drop by the LKQ Lot on Harrison in Rockford to get the parts which you from time to time may need for your project, as I do for mine!--6 C. J. Sundmacher

I never have a problem here. I call and ask about a part and Im told if they have it or not, never had a rude employee. Prices are fair and cars are laid out very organized. The only issue I have is you have to watch where they mark the part at the sales counter with their paint pen or it may ruin the part cosmetically.

I love this place, friendly service, friendly staff and great prices. The wheel barrows ar very convenient so when you use one put it back so someone else can use it, same goes with the flat bed carts also provided by lkq for your convenience. Ive saved alot of money getting parts here.

Great place to buy parts at over 1/2 off normal used prices. Been coming here for years and will be coming for years to come too!

The staff who work upfront are rude and act like you’re bothering them by coming in. Big dude with the glasses is always sassy. Not sure why they’re upset that they have to do their jobs.

Good place to get auto parts if they have them, most of the time they do.

Great place as long as you can find a vehicle that still has the parts you require.

Friendly people. 1st time here. Had to go to 3 different cars to get my part, but had to leave early without my part due to splitting my hand open. But yes yes 3 stars

Very accurate with the website listings, very affordable replacement parts. Its a junk yard that is trying to make money just like the rest of them. I have never went and came back disappointed. Low reviews are from people trying to be too cheap.

We go here constantly. Great place, if its something small they usually give it to you for free...

Friendly helpful staff. Quick and efficiant. I was in and out and happy with my first visit!

Best prices in town

Excellent business format. Everytime I go, I am pleased with the parts and also the prices that I pay.

Great services.. Friendly people. Bring your tools... DIY

Im not going to berate publicly, like Id like. However, whoever answers phones needs a training session or 2...Short: told itd be 4-5 days to pick up my vehicle and it is still in my driveway after 2 phonecalls and 2 weeks of rearranged schedules with folks who dont seem to give a damn....Rock City will be taking care of me on Monday. With all the new parts that are on (including new tires) you lose. Thanks for being rude and not following through.

A great junk yard to pick your own parts

Not sure I want to go any further with them after the initial phone call. Someone needs training in customer service. Short, snippy, and made things more confusing than needed by not listening or offering information. Also, when I asked about same day towing she acted like she had no idea what I was talking about and I had to explain it. I was told they dont do same day pickup... Then later when I asked how long it Would take for pickup after scheduling an appt she said it would be within 24hrs. She could have said Sorry, we cannot provide same day, but we do next day pickup. Is just that simple.

Great place to sell your car or truck and or buy parts at reasonable prices!

Very courteous lady at purchase counter. Found what I needed.

Had what we wanted

They were very helpful .had what I wanted at a fair price

Hi, lkq is just fine how ever! I was not able to get my part off the car I was working on, so Ill see what happens tomorrow

Awesome helpful staff. Great vehicle selection, reasonable prices, amazingly clean for a junk yard.

I like the concept of pulling your own parts. They dont always have every vehicle that you might have (especially if your vehicle is modern) but when they do it is well worth the visit to be able to pull your own part cheaper than buying at a full service junk yard.

Worst service ever. Ive never been treated this bad by anyone. Extremely rude staff. I do not recommend this place to anyone

Prices are great, free antifreeze for a couple days, apparently theres an over stock issue... emploees are very helpful, but dont forget your tools, they dont have any.

Always helpful and great to still be able to pull your own parts needed.

Gud place to get parts

Phone customer service ------bad.No info on parts availability. You have to physically go to the yard and walk to the car and see if the part is available.You have to pull your own part(s) using your own tools.

I love this place its my favorite way to save money on auto parts the people that work here are very friendly if u need parts look at lkq

Found lifted cars easy to work on. Friendly and helpful at the counter.

Im looking for an alternator cor a 2008 dodge Durango xlt

They are a real joke. They offered only 25 percent of what I actually got elsewhere for my junk car, and that was with me driving it to them. Dont waste your time even bothering to call them.

Website was updated. what I was looking for. Was damaged but had something better once I looked deeper.

It was surprisingly very clean today at the 40% sale. The con... I couldnt find a wheelbarrow to carry parts in.

Most of the cars they get to sell you parts off of are old worn out junk cars, half of the parts are no good. i learned the hard way, i suggest going to a normal junk yard that pulls the parts for you and tests them. less time spent pulling and returning faulty parts!

Customer service is ridiculous!!! they got couple of kids working there and couple of lazy f.. seems like they hate there job or life... need better employees and to stad behind WORK HOURS not close early that it is posted for to the public! !

This place is a joke. Unbelievably long hold times, blind transfers, rude people. They were supposed to come pick up my car today and apparently forgot. Not even a phone call. No considerarion for peoples time. Avoid at all costs!

For as big of a company they are you would expect much more professionalism

Good prices

Sales people at front desk including their manager have no idea what are they doing I have a part shipped to them from their home office they couldnt punch that sale inn had me standing there for 20 minutes to figure out they cant sell me part which I ordered and wanted to pay for

My first call to LKQ salvage... VERY dissapointed! They have only 1 phone number... this is to an answering service only! NO LOCAL YARD NUMBERS!! I for one WILL NOT drive 35 miles to check on a part! I will go somewhere else that KNOWS WHAT THEY HAVE!! I most likely will NOT try to buy parts here again!

Same thing as wreth snyder large dude with glasses in front hates his life or something needs to be fired

Bad. Answer the phone very rude. answer the phone while laguhing anf talking to other employes and put me on hold becasue they were laughing. Bad custermer service.

Perfect service.had exactly what I asked for at a great price.