We placed an order on 10/13 and they knew we needed shirts by 11/5 but backed out on 10/27 because we gave feedback on the sample he provided and asked him to correct the concerns we had. After providing feedback he told us he was politely backing away and felt it was best to stop at that point and that he was not able to satisfy our requirements and our expectations were unrealistic. We then contacted another screen printing place who was wonderful and has been able to fit us in and will be able to get everything to us in time and has addressed any concerns we have. Brandpro does not practice professional behavior. They need to include that if you give feedback or voice concerns they will not be able to do the work. What we asked about was to make sure the color matched our Pantone color also on the logo we asked if something could not touch and lastly to remove the registration mark off of the logo. If another screen printer can fix your concerns then it is not unrealistic. We would not recommend for anyone to use them especially if they are on a time frame. Very unprofessional service.
Excellent workmanship! Highly recommended for all your customized screen printing, embroidery, monogramming & more!
Fast and good work
I have been in here and the folks working here are great. They seem to have some deep roots in this town. The owner is a GREAT person who works hard.
Staff is so nice and down to earth! Prices are decent and work is great!! We have used them for several of different things and have never had a problem. They are also quick on getting your order ready!
Horrible Experience!!! *long post* I called brand pro the Friday before placing an order. They told me it would take 24-48 hrs to embroider a logo on a couple shirts even with the Holidays. I took my 2 items (sweater/hat) and showed her the logo on Tuesday December 17,2018. I specifically stated that it was a Christmas gift. The lady said “no problem, we can get it done Friday and ready for pickup at noon. We are closed Saturday through Tuesday.” I even went inside the next day to drop off another sweater. She said “I gotcha and the logo is getting digitized.” Friday comes and I’m really excited. I go in at about 3 oclock to see my items were not even touched. I was told to come back at 4:30 and they would be ready. On my way back, I get a call saying that the logo has over 20k stitches and they can’t do it because they closed at 5pm. They also stated no one can stay past 5 to do atleast one piece. Now, I’m a very understanding person so maybe they had kids to get back to. But why take my order knowing you wouldn’t be able to do it in the first place since the logo was so detailed ? Why have me come back instead of telling me upfront you wouldn’t get to it? I was so upset, I could cry. Not only had they waited until it was time to close to tell me they couldn’t do it, they DID NOT CARE AT ALL. I went inside and she handed me back my pieces like it was nothing. It was 5 pm and all of the other places are closed or not taking orders, and I wasn’t able to get my husband some apparel for his business. Of course, I wasn’t going to forget to leave a review . So disappointing! Personally, I do not recommend.
This place is absolutely amazing. They helped me make a last minute birthday present for my dad and it was less than half the price of any one else. Not to mention, they made it the same day for me when the soonest any of the other nine companies I called would be 4 days. I went back to them when I started my own business and mr. Jim sat down and very patiently helped me design my logo for my t-shirts. Mr. Jim was super nice and is great at what he does. He was very upfront and honest with me on prices when I think most places would just try to sell me on the most expensive product. I will be using again in the future definitely!!
Best service that I have had with ordering awards, trophies and sectional hoodies for Rock Hill Band of Distinction. Jim and his staff are awesome. Quick service and will meet your deadline. I even use for my personal use. I will post pictures of their awesome work on the new hoodies hes working on for me.
Outstanding customer service. Quality products and a pleasure to do business with
I have been using Brandpro now for years and years to do my monogramming for my work shirts. I am always so pleased with their work and pricing!
Friendly and patient staff. Great prices
I had excellent experience with them.Good prices.
Bee Roofing is proud to say Brandpro does a awesome job on everything theyve done for us.Thank you Brandpro!
Great prices and the nicest people!
Terrible customer service and extremely rude! Dont waste your time and money with these guys!