I shop at the Jefferson Rd. store. Even though the regular prices are very high, often Ive been able to get some good deals. A shout out to Rick, who always does a great job of bagging groceries!

Hi I was a customer at Tops Marketplace for years and I have always had decent customer service. Today I witnessed a manager or a worker named Tiffany scream at this young girl at the register. The level of rudeness and effort to tear her down was immense. I was offended that a coworker of hers let alone someone in a higher position would say the things she did and it was not appropriate at all. I am extremely sorry for the girl and I am never shopping at Tops again, please watch out for Tiffany at Tops on Jefferson Road

One thing I REALLY HATE about Tops stores is lack of consistency as to product inventory!!! You check their ad, go to the store quickly to make your purchase only to find bare shelves or very limited stock. Downsizing many of the stores has only magnified this problem.

Good specials and large store. Wasnt crowded.

Not a fan of Tops. Regular prices require the use of club card to get somewhat reasonable price in stuff.Clean enough. Variety seemed lacking, although they do carry some brands that W doesnt.

Price is right this week c9me down and check it out

That pacle is cute

Great. I love this Tops. Prices are marked as high as other local grocery chains, but about a third of that usually comes off at the register. This place is well run, organized and very clean. I see items on the aisles which make me think Oh! How thoughtful! And this place always has a lot of inexpensive, quality outdoor BBQ and yard stuff in stock. Tops is great!

The actual shop isnt much different from other locations and I didnt have a problem with that. This 1 star review is strictly for this locations BAKERY DEPARTMENT! I filled out a paper and spoke to a man last week about order a birthday cake for myself. He acted as if he had no idea what he was doing. I wanted a small 7 inch cake with a design on it. He told me he didnt know if they could do that and had to call a decorator on the phone. They said of course they could. I was never told what the cake would look like or how much it would cost. I was told they get in around 6 am as nd would call me the next day. I stated it would be highly inappropriate to call me at 6am on Thanksgiving day about a cake needed for Friday and to call me at 9am.Needless to say my daughter and I walked away with a bad feeling they either wouldnt make the cake or do a bad job. When I didnt get a call by 11:30am on Thanksgiving day, I went out to Wegmans and bought a backup birthday cake just in case. Sure enough, this Tops NEVER made my cake and never called me to make sure of the needs. Despicable behavior! Its hard enough having a birthday during a holiday weekend, add on a social distance need because of a global pandemic, and a little happiness by having a pretty cake COULD HAVE HELPED brighten the day to celebrate with what familyI was allowedto be near. If your department couldnt be bothered to bake a cake instead of forcing the customerto pick out a pre-made one, then say so up front so I would know my expectations wouldnt be met ahead of time!

Their muffins are more moist and they got a better selection then Wegmans. They have more brands to choose from, where Wegmans uses their own brand. I like having two grocery stores to go to actually 😁

They are very clean and smell good

Tiffany, a tops employee was very rude to me, I also noticed poor treatment towards her coworkers :(

I would give the place 5 stars if it wasnt so expensive. I like that its open 24 hours because I have a weird schedule. The people who work there are helpful and friendly. I have no complaints about anything besides the prices.

Love the food and the friendly staff.

Penfield, NY store:Clean, well stocked, friendly staff who are knowledgeable. Great sales! Grocery purchase amount goes toward gas points which can be a tremendous savings! For my shopping needs, Tops offers great value.

Went to do my weekly shopping at my favorite Tops with great deals only to run into issues at the cashier where a oriental young female scanned my one orange ( that I had already put a price on per the lady in fruits section that was correct-seedless were in sale for .79 when a can bonus card), reversed the transaction from her machine and re-entered it at the regular orange price of .99. No question or anything. I asked her why she did that and she proceeds to tell me thats the price of the orange. I continue to explain to her and say we can go look. She again confirms its an orange and .99 down from 1...something. I considerably explain one more time now with customers behind me. She FINALLY calls a manager over and I explain to them. The manager was then considerate enough to honor the price that I was diligent enough to put on there to start with.Please Tops teach your register clerks customer service! Do not lower yourself to Semana standards

The Best Bakery! I love it! Clean and you can find everything you need without having to spend too much time. Just the right size.

I go there for theyre strawberry shortcakes which are ALWAYS fresh and delicious!

This is a beautifully laid-out, clean, and expansive Tops location. While the outside looks like any other Tops, once inside the distinction is clear. I tend to choose this over the nearby Wegmans when in the area; its generally the nicer, better option.

Yes, very friendly AND helpful. Good customer service is NOT a thing of the past. (Bathroom not cleaned but i go to shop for food and such not for the bathrooms)

Easy access. Huge selection. GREAT prices. Huge savings deals. Some of the cashiers are slow. But definitely worth the trip. Definitely better and cheaper than the other place.

When they say they dont stop, best damn well take it seriously. The experience here is exhilarating, from the extensive mayonnaise collection to the superb choice of fine fresh cut BEEF you will never be let down here. Tops club members also receive unbeatable deals and earn points for GAS! Not tooooooo shabby if you ask me.

Love tops these days! As Wegmans keeps cutting brands and switching to their own products I find it nice to be able to get what I want at a great price!!

Service department was very attentive when my particular item was not available. When I called the following day I was directed to the Grocery staff and the gentleman quickly determined that my item was in and would hold it for me to pick up that same day.

Not my Tops just easier to get to on my way home from Buffalo. So we hit this one. Typical Tops. Great for on sale items but over priced if its not!!

TOPS is great for picking up something quick from the store. Their bakery is also pretty good as well. Otherwise items can tend to be expensive compared to other stores in the area. The TOPS card does add up in gas savings though.

The store was neat, clean and organized. Staff was friendly and helpful. Great sales and the meat and seafood depts are wonderful

Its good in a pinch, Im not a huge fan but again if Im a tight schedule and need something this place will suffice.

Easy to shop

The location is perfect, the staff are amazingly nice. It literally felt like walking into a Wegmans. But less of the headache. It was relaxed, the people shopping were enjoying themselves! Its a diamond in the ruff. Everything was easy to find, the bogos were a steal. All around a great experience!

I really like the sales and specials. The gas points are one of the best rewards around.

My go to Tops. Best meat department.Whole store is very good from produce to bakery.

Staff is helpful. Store is kept clean. They usually have what Im looking for. Its close to where I live. Oh, and they carry some great NFL stuff too!

This Tops is favorite go to place. Service is nice. They have a wide selection of everything I need at an affordable price, and theyre open all the time.

The only decent. Tops branch store is the. Jefferson rd. OneThe others are. Embarrassment,dirty and dumb help. No respect for the customer. .the help is crammed school. I Q

They always have what I need... great place to buy seafood.

Apples, peaches, plums, prunes, raisins, and pretty much everything else anyone would need at a store sushi, fresh fish untouched, hungry man, your cart will be overflowed

Small location than it used to but nice. I prefer Wegmans though.

They dont have a lot of the things that I shop for and sometimes challenging work with

Best place to go for a money order because most time the post office lines is very long

Great variety of groceries, lots of brand names to choose from. Its where I go to find my favorite name brands that I cant find at Wegmans. Lots of weekly specials and coupons in their flyer.

Tops is great and their buys are super easy for any pocket to buy from,clean,restroom, handicap helpers

Good selection of meat can compete with wegmans very reasonable prices not crowded

Small but everything you could want, fresh produce is fresh. Good deli.

Im pretty much homebound now and cant get to the store as much I would like to. I wish Tops would start a home delivery service. Love their fried chicken!

Very nice place. I had lunch there and it was great. It was clean and well organized.

I love the way they moved the place around

Could we please get the gluten free items all in one place? The bread crumbs are in 3 locations...the gf bread crumbs are in 2 of those...also the Beyond Meat Burgers should be near the Morningstar Farms and Amys GF/organic. It takes much longer to shop at this Tops and that is why we avoid it and just go to Wegmans even though we are much closer to Tops.

Always a quick shopping trip here.Highly recommended!!

In a town ran by Wegmans, Tops does little to try to keep up. The Bonus Card system is a sham. Everything is marked high so that the savings you get are actually not that great. The employees are never around to help if needed and if you do ask a question, 9 times out of 10 times they have no idea how to answer. (Ill blame that on the management.) I only go there for the donuts, which are actually quite good, and the bank, which has the nicest tellers of any bank in Rochester.

This Tops is great, clean, sales our outstanding friend staff.

Probably the best Tops in Rochester. Very clean, well laid out and the produce section is great.

Long checkout lines, I had to use the self checkout registers. When I got home, I realized I should have received 10 Monopoly tickets. How do you get them If you go through the self checkouts?

They are in their own little world over there.

Loved it! Clean store and fresh produce!

Wanted a bagel and single cream cheese serving. Lady in bakery stts we dont have stuff like that. I guess not the place of convience. What a mess!!!

Easy to get in and out of, has self checkouts, nice employees

I have to give kudos to a simply wonderful lady named Charlene ... she helped me find the items that i needed, then cashed me out, smiling all the time ... if all Tops employees were as courteous and friendly as she was, your business would increase many times...

Self checkout lanes are very close together, but nice friendly staff

I always enjoy Tops. There are great deals and the food is wonderful!

Great place to shop for all your grocery needs with a family deal popping up everyonce and a while helping save lots of money I am sure that you will enjoy your time here.

Great bakery, clean store .nice variety of international and gluten free foods .they also have a nice cafe .

Good grocery. Good selection. Plenty of gluten free stuff.

You can tell that their staffs are being overworked. Hit and miss on items you are looking for. Produces are excellent compared to some other grocery store.

The staff is happy and generally they have what I need here. The carryout cafe is among the best that Ive seen.

I enjoy shopping at Tops . And I buy all my money orders there .

Long time shopper!..great deals.. !!only problem is when I have to buy 10 of something to get the deal!! Lol other than that, fantastic.!!

Great place to get what i need in a pinch!

They always have a good sale on steak! Love it!!!

Store is well organized, sales flyers are in abundance & items on sale are clearly marked.

They have quality food at quality prices. The store itself to me seems way more commercial then a Wegmans. Just doesnt have that cozy comfortable feeling like Wegmans does.

One of the best Tops Ive been to. Clean, friendly, and they have a surprisingly good selection of goods.

Much better prices than than the other stores

Decent food. Decent quality. Always smells bad when I first walk in.

Most expensive place to buy groceries in Monroe County bar none. I only go here to buy soda when on special. Everything else is 25 to 50% higher than I can buy elsewhere

Cant find stuff in some of the aisles..Dont go there that much..

Great place Good people and brand name products

I love the 5 for $20 meat selections (Everyday)

Pretty tired store. Surprised they are still around with Wegmans all over

Love Tops. Good selection. Great weekly deals.

Great store, they always have everything clean and well laid out.

Was quiet but clean

Best Tops store around! I refused to shop at Tops before this new one!

Clean, and helpful staff. Good coupon deals and sales.

It is like wegmans if wegmans raises its prices

My favorite Monroe county food chain. Too bad mine closed down

Generally less crowded than wegmans, and the employees are more helpful and nicer here. They have most of the same things at wegmans, maybe less in the prepared foods section (carry out cafe is still nice though). I prefer to shop here over wegmans and I feel I do end up saving money here as opposed to wegmans with the bonus card

Dirty, unpleasant, very expensive compared to other grocery stores which makes no sense. Im not sure why people shop here. Tops is kind of like a cafeteria in an insane asylum from the 1940s-50s.

Not a fan of Tops. Prices are higher than Wegmans. Ran in for a couple of items and could not believe how much higher the prices were on those items.

Awesome and lots of savings😆

Very clean and well organized.

Best customer service experience Ive ever had. EVER. Better than Wegmans, better than Disney!I had a friend coming from out of town and stopped by to get a couple racks of ribs on my way home. Running tight on time, I started the fire as soon as I got home. Upon opening the ribs, I noticed that they had become slightly spoiled. The package was punctured and no longer vacuumed sealed.I called to ask about exchanging them, but I neglected to even take my receipt when I went through the self check out. Thought this would be a MAJOR hassle and Id have to run out and get more ribs somewhere else.Instead Adam Kasperkowski (one of the managers) arranged for the delivery of two fresh racks of ribs to my house! Dinner was a little later than expected that night, but we ate like KINGS thanks to someone who takes pride in their work, and a personal interest in their customers.

Getting like Walmart5 self check outs open and only 1 cashier. If l wanted to work for Tops l would fill out an application.

Good selection

If I wanted to be a cashier I would apply for a job. Why is there only 2 registers open 2 days before thanksgiving.

Staff were knowledgeable about where to find items.

Great place to stop on way to work

A whole new tops. Undoubtedly on par with Wegmans.

Friendly cashier. Great prices on meat.

It took forever to check out. The store was clean bit not one staff member was smiling. My cashier was rude to her fellow coworker who offered to assist her.