Unfortunately in the past i had decent service but today while attempting to purchase wire and other electrical items the person on the phone told me to call back Monday. I figured they just didnt have someone to answer questions so I asked i cant buy anything today and was told no.

Very satisfied with customer service and the products. Some delay in receiving products but due to COVID.

Had great memories going there with my parents and little brother back in the 1980s. There was this cool kids playhouse which was a two-floor cube with steps and a slide. It was 100% built by hand.What happened to that awesome thing? My brother and I had immense fun in it while our parents were shopping and talking to sales staff. All of these awesome lamps and lights all over the showroom also added to the allure, at least it was to me and my brother when we were wee lads.Anyway, Id like to let you guys know that thing was an inspiration for the bunk bed I built for my son several years ago in the basement. Thanks!

They have an expansive showroom filled with beautiful lights. The staff was extremely friendly and helpful. We told them what we were looking for and they helped us find one to suit our needs. Would come here again!

Where do I begin on how disappointed I was with the service that I received here? I went into the store on Thursday, 5/16 to look over the selection of bathroom lighting fixtures. I asked how long it would take to get something in and Jim told me, “Probably about a week.” I left the store and came back on Saturday, 5/18 with my husband so that we could pick something out together. Then I was told that the order wouldn’t get placed until Monday, 5/20 and that it might be in by Friday, 5/24 but more likely on Tuesday, 5/28, since they were going to be closed for the Memorial Day holiday weekend. My bathroom contractor was going to at my house daily til 5/28, so that was going I be fine with me.I called the store on the afternoon of Friday, 5/24 to see if it had come in. The woman who answered the phone said that there was no way it would be in, since the order didn’t even get placed until earlier that day. WHAT?!?!?! I let them know how upset I was that I was so blatantly lied to about when my order would be in.I just got the call that this was in today, Wednesday, 6/5. “About a week” really means almost 3 weeks. Unbelievable.Avoid. Avoid. Avoid.

Went for a bathtub, the sales associate understood what I wanted, gave me prices for comparable tubs, and I left with it! He was kind and knowledgeable. I’ll go back for other things.

Excellent place! I brought an old fixture in to see if they could help me cobble together some replacement parts. The guys in the parts area were very kind, generous and helpful. I was able to get the parts I needed. Yes, I had to wait, because that is what you do in America when you want good service. Yes, it was a weekend and places are busy in America on the weekend. Overall, great place with good people.

They did not inform people that they were closed for Thanksgiving weekend, not even by phone message, other people showed up to find a paper on the door stating that they were closed 🔐 not good service

Friendly, helpful folks! We always find what we need when we stop in. Today we needed LED bulbs and advice on fixtures for either side of our garage door. My husband was happy with the bulb options and we got a good start on finding fixtures. I appreciate their patience and willingness to talk through pros and cons of the different choices.

Great customer service

I went into the showroom, very beautiful, great selection! A gentleman named Jim came up to me and asked me if I needed any help ! He was very knowledgeable unlike most places you go into these days, he was able To answer all my questions, when I am ready to make my purchase I will go see him, I will also recommend my friends and family to jim.

Web said closed at 5 pm on Saturdays. I walked in at 3 pm and the first person I encounter is a blonde woman at the front desk who abruptly said “ we closed at 3”. I was shocked, apologized, and mentioned the website was incorrect.She corrected me curtly (with a smirk) and began to quote the times loudly— across the showroom to the door where I was standing—-she was rude. I did NOT misinterpret the interaction— she was rude—like “I’m married to the owner and no one can do anything about me” rude. A smile and soft reply would have been better. “I’m terribly sorry, we are closing ....Sad— I want new kitchen and dining room lights/ chandelierS—— selection was huge— but I am all about first impressions and customer service. If this is the first face I meet—- how will the “after the purchase” service be???Plenty of other lighting stores to shop at in the area!LOWES and Home Depot sr least greet you at the door!

I recently went to Maynard’s to get new light fixtures for our kitchen and dining room and am very pleased with buying experience. My sales associate Amy was very kind and professional and Maynard’s is lucky to have her. The light fixtures are great too. Thanks Amy!

Everything the last few reviews have said is true. I ordered a fixture. Said it would take a week. A month later I called and they couldnt find the order (and it took an hour just to get through their system). Then they said theyd order it. A week later, I call again and they say it is no longer made but Id have to come in for a refund. Meanwhile I found the fixture on the Web in under a minute. And you wonder why people want to buy on the Web rather than buy from you?

Avoid this place. Ive been a regular customer over recent years mainly out of convienence. Every time I go, they manage to get something wrong or are just plain slow. Forget if you have something moderately difficult to find as youll spend an hour sitting there while they try to figure it out. The prices arent great. If youre a contractor you get better prices, but for the average home owner that has no need for $1000s in parts a month, theyre going to gouge you on what you need. Also, watch out for their return policy which is much more restrictive than bigger chains with decent customer service. Dont bother arguing either. The rules arent designed with customers in mind. Youre better off driving elsewhere, as I will now be doing.

As other has said, customer service is not great. Everyone has been friendly, however it seems they struggle getting anything done. Its been 5 months since I placed my order and I am still waiting for replacement pieces. After a few months, I realized Maynards will not follow up unless directly prompted. They seem very disorganized. Gave 2 stars because the prices were good and the employees were always friendly (though inefficient).

Great experience. Cant wait for the store renovations to be complete. Electric and plumbing all in one place.

My wife and I bought several light fixtures for a home remodel we are doing. One of the fixtures cam damaged and missing parts. After reading the poor reviews on this company i was expecting a unpleasant experience. Boy was i surprised to be taken care of promptly and courteously. I spent a total of 15 minutes in the store and left extremely satisfied. The three women who helped me were awesome. I will definitely shop Maynards again in the future.

Customer service is terrible, if you receive any. The entire experience is ridiculous. The business will upcharge, try to sell fixtures they either do not have, or do not want, and ignore the customer when returns are necessary. They usually are. Good luck placing and receiving an order. The customer service leaves much to be desired. Buy, then return product, if thats what youre looking to do for your home improvements. If you want help, ask the staff in the back of the house. Front hospitality, isnt hospitality.

Ive been here three times and I can say Ill never come back. Poor customer service at the counter in the back--they seem put off with serving customers, waited in line for 10 minutes with 2 guys at the counter just doing busy work and when they do actually help you they have an attitude. Why is this dinosaur of a place still in business?

Rudest employees I have ever encountered. Will never return.

Horrendous customer service!! Such an unpleasant overall experience. Granted we were in the showroom close to closing time but they were more interested in getting us out of the store over taking care of what we wanted to purchase. One of the choices my wife made didnt have a ticket and nobody seemed to be able to figure out how to come up with the needed information that was required to order the light. They assured us they would call the next day. They never did. My wife ended up following up after they were closed for the New Years Holiday and had to leave a message asking someone to call back...which NEVER happened. A complete waste of our time when I just had to go with my wife to another store to go back through the process of looking for fixtures AGAIN

The service is great. The people are very helpful and knowledgeable.

Speaking strictly on the short African American man that works the counter in the back. Extremely rude, arrogant and condescending. Based souly on my encounter with this worker I will never return. Will also tell every other peraon about how terrible this place is. NO STARS

Great lighting selection for many applications. The service, however, is awful. Be prepared for a long wait.

Always first class service!

Great selection, friendly, helpful staff.

Very helpful staff, large selection.

Says open till 3pm Saturday online but 12 on door grrr

Get sales team. Always helps me find what Im looking for.

This is the best electrical supply store

A little difficult to navigate, but they usually have what I need.

We were in the store 20 minutes and not one person asked if we needed any assistance. Very poor customer service. Their sales loss was up to 11 lights, too bad.

Beautiful showroom!

Theyve got (or can get) everything electric!

Sales associate was rude and not very knowledgeable

Great selection of lighting!

Invaluable EXPERTISE

They have what you need

Great selection

Neat

Lousy customer service.

Nice