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Empire Kitchen & Bath
95 Saginaw Dr, Rochester, NY 14623, United States
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Empire Kitchen & Bath
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Bl
Review №1

Tony deserves 5 stars! Overall a fantastic experience. Tony helped me design a kitchen of my dreams. Tony was very nice, helpful, and always there to help out.There was only 1 reason I gave them 3 stars.I would suggest getting your own general contractor. The one they suggested I use was not ideal. He had guys in my house drinking alcohol, and smoking weed. And to be honest didnt seem to have respect for my house and the job at hand.Now while that contractor is not a part of empire kitchen and bath, they did recommend him highly so I have to give you 3 stars.Dont let bad contractors ruin your business. The people you recommend is a reflection of your business.

Mi
Review №2

Ill give them 2 stars as the countertop was very good, although a slow process. Everything else was disappointing to the point were not even excited about having a whole new updated kitchen and just over it at this point. Attention to detail was sad, poor communication and any issues that they tried to resolve were only made worse. Shouldve done it ourselves and we wouldve gotten at least the same level of finished product but our hope was professional installers would do better. Just a ton of small imperfections in the product and installation with bad customer service that adds up to a company Id recommend avoiding.

ra
Review №3

Very knowledgeable, friendly and helpful when staying within a budget. We were very happy with the workmanship and cleanliness of the crew as well. Great over all experience! We increased our homes value for sure!!

Di
Review №4

I work here............geeeeeez....

De
Review №5

I actually spent most of my life in the kitchen industry; cabinets, counters, construction, and design. I maintained a very high standard of attention to detail, quality, process, and communication. When working with Empire Kitchen & Bath, I was happy to discover and experience that their standards and commitment to detail, precision, and care far exceeded my expectations. From the beginning I was welcomed, educated, and provided individual care. I was able to take my time, and together with the TEAM at Empire, work out a perfect solution, and it fit my budget. Their communication throughout the entire process was proactive and professional. After completion, theyve stayed in touch to see if I was satisfied, and if I had any questions; my happy reply was that I was going to be back shortly! Since that phone call, I have brought back and referred clients, real estate agents and investors, and my wife so that we can start working on our dream kitchen. I could not be more happy working with Empire; their finished product speaks for itself, and their customer care is top notch. My wife and I are excited when work with them, and refer all of our family and friends. If you were looking for a referral or some encouragement to visit them and finally tackle your dream kitchen or bath, I hope this will serve as that encouragement; I am sure youll be just as happy as me. Thanks to all at Empire Kitchen & Bath!!!!!!!!!!`

Do
Review №6

Recently we had a kitchen countertop, sink and faucet installed. From thefirst visit to the showroom until final cleanup, every part of the experience was excellent: professionally done with care, plumbing well done, on time,cleanup perfect and finally, everyone on the staff really knew the business.Dont hesitate to take advantage of their expertise.

Ch
Review №7

Came here for a sink and countertop and had Mike C come out and gave me great ideas which made my kitchen updated and sleek. Just completed the work and all looks great. Workmen were efficient, clean and completed everything. Mike ‘s follow up was great and made sure everything was done a expected. Great quality service !

Co
Review №8

First install they broke the counter then refused to cut another continuous piece and forced me to use mis matched pieces. Contracter also deeply scratched my floor then denied it, thank god i have cameras! After months they finally accepted blame but only agreed to pay for half of the floor repair. Save yourself the headache and go somewhere where they actually care about the work they are doing.

Ja
Review №9

They are preparing a quartz countertops top for our new powder room. They appear to be quite professional and competent. They alerted me to a problem with the faucet I selected and helped me avoid which would have been a costly error.

Lo
Review №10

Great to work with. Many quality options to choose from. Beautiful end- results.

Ka
Review №11

Its just ok. Service is ok but nothing to write home about.

Ga
Review №12

Empire Fabricators stand behind their products! Eight years ago we purchased new cherry wood cabinets from Empire Fabricators. Several months ago I noticed how the finish had worn away by the handles on a number of the cabinet doors. Upset that the cabinets were not that old I called and sent photos to the owner. While it took several calls to reach him, the owner Mike called me back, came over to the house and readily agreed to have the doors replaced or repaired -depending on manufacturer preference. While it took several phone calls and several months for the process to be completed, I now have beautiful new cabinet doors. I would not hesitate to recommend Empire Fabricators. P.S. Their installers were friendly, professional, and very skilled.

Ji
Review №13

Great great people at Empire Kitchen very professional very helpful and very reasonable priced I will continue doing my business with them

Ri
Review №14

Helped with kitchen design and install and everything came out beautiful

Da
Review №15

Ive worked with empire on my projects for the last 8 years. They always do an excellent job and would recommend them to anyone.

Mi
Review №16

Helpful, well-informed people and a wide selection of materials.

Ed
Review №17

Very helpful

Th
Review №18

Excellent very nice people

No
Review №19

Great designers, high quality

Da
Review №20

Great service

Information
86 Photos
20 Comments
4.5 Rating
  • Address:95 Saginaw Dr, Rochester, NY 14623, United States
  • Site:http://empirekb.com/
  • Phone:+1 585-235-3050
Categories
  • Cabinet store
  • Bathroom remodeler
  • Countertop store
  • Kitchen remodeler
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–12PM
  • Friday:Closed
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Offerings
  • Repair services:Yes
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