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Roc Auto Service & Tires
1242 Long Pond Rd, Rochester, NY 14626, United States
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Roc Auto Service & Tires
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Sh
Review №1

They were AWESOME!!! Very friendly, clean AND honest. Explained exactly what they did and how they did it in simples terms. I needed a repair quick and had gone to 2 different places and was quoted a large amount, and that wasn’t even what was wrong with my car. This is now my new mechanic. I highly recommend this shop.

Ey
Review №2

We cant rave enough about this amazing shop! They squeezed me into their day and were so happy to help. Dave is absolutely wonderful and his crew is so helpful. I will never take my car anywhere else. They were so informative and fantastic. Thank you guys so much!

Ka
Review №3

10/10 recommend. Dave has been great, not only helpful but informative as well. Affordable prices for quality work. Will definately be returning with any future car trouble I have.

Al
Review №4

I came in for exhaust repairs and a new tie rod, the owner was very friendly and honest and the prices were very reasonable. Definitely will come back for future repairs!

Da
Review №5

Phenomenal service and staff! Dave the owner is super down to earth, is committed to winning and keeping our service relationship in place for the long run. His lead tech Matt always takes the time to educate me on whats broken and why, and what it takes to fix. What I also love about the past 3 visits Ive had are that I ALWAYS look for in a service provider are:1. Quick availability for a scheduled appointment to come in, start as early as 730am (so I can wait with the car before I have to start my regular day job).2. Matt/Tim/Dave talk to me either in person/call me right away before starting the work to provide cost quote and time estimate.3. The positive atmosphere of the owner and staff, it feels less franchise/corporate treatment and more personal to me and other customers. Dave even answers the phone first stating Its a great day, Im all about that!4. Its close to my house, less than a 3 min drive especially helpful for when my SUV window motor randomly froze and wouldnt go up on its own. Its snowing today and I couldnt afford to get it correct asap. Dave got me in right away when I called and (not that it works this way every time depending on the kind of auto part it is) was able to same-day ship the motor part needed to ensure the window was back to perfect shape for me same-day!Not that I love to spend money on my 2 cars but when any issue arises Roc Auto Service is the first place I call every time!

Co
Review №6

Ive came here a couple times so far once to get my fuel line fixed and the other time to get my brakes and a couple other things done and both experiences were amazing ! After having some bad experiences at different shops this is definitely our go to spot now. Dave is so genuine.. you can trust these guys!

Me
Review №7

Excellent service! I am going to bring my car back for any needed service. It is a relief to have a company I can trust.

Ka
Review №8

Great customer service! I highly recommend! I stopped by early morning in need of an inspection. The owner gladly took my car right in! I will definitely be back for all my auto needs!!

Va
Review №9

I noticed a tire was losing air slowly and brought it in for Dave and his team to take a look. They found a nail and repaired the tire while I waited. I will be back for all of my automotive repair needs. Thank you for the great service!

Ch
Review №10

David Ferris is truly a GODSEND. I was next door to his business, Roc Auto Services and Tires, doing laundry and when I came out to load up and go home my car wouldnt start. I just knew it had something to do with the oil change that Id waited so long to perform in my vehicle. I use my vehicle so much throughout the day as Im an independent contractor, so I absolutely NEED my car! I called my insurance roadside assistance but I thought to get some oil from Roc Auto Services and Tires before they arrive just in case it was the lack of oil for why my car wouldnt start.I went inside and spoke with David Ferris. He immediately asked to come outside and take a look at my car as he asked me a few questions about my upkeep of the vehicle. He quickly realized what the problem may have been and immediately took to returning to his shop to grab the necessary tools to pull me out of my rut.While he was inside being an angel of light, I took to prayer and low and behold David Ferris (Im convinced is an angel sent from above) saved my vehicle from possible engine seizure and me from a possibly grand bill of sale to replace or repair the engine.I thank GOD for people like him and his caring and concerned personality in that moment of need.This may be an unusual review but I will be getting my car serviced by this gentleman and his business due to the unforseen kindness that he bestowed upon me and my situation. He didnt have to but he did. Im forever grateful for his kind and pleasant nature!Please support this man and his business. Its clean and he has a wealth of knowledge about auto services!

Ro
Review №11

Good shop! Fair price, knowledgeable,friendly, when you leave you don’t feel like you were taken advantage of! Been in several time with both vehicles and each time felt I got a fair and reasonable deal. I will be going back for all my auto repairs Thanks Dave/Matt

Tr
Review №12

Honest and reliable services. Went in for an oil change and inspection. Thought I would need new tires ( dealer warned at last oil change) but the tires were competely fine. Thanks for the honest inspection!

Je
Review №13

The new owner has made this place beautiful inside! Very clean, and very professional! If you need an honest mechanic who isnt looking to rip you off and does quality work then I highly recommend this place! Thanks Dave!!

Bu
Review №14

We all know hard it can be to find an honest mechanic these days. If you are not familiar with cars it is very easy to get taken advantage of but that is not the case with Dave and Roc Auto Service. I was having an issue with my daughters car and Dave described the problem in detail and all the possible solutions. It turned out the repair costs would be more than the value of the car and Dave suggested to skip the repairs and sell the car. If I had taken it somewhere else I may not have gotten the same advice. I will now be taking all our cars to Daves shop and strongly suggest you do the same

Ry
Review №15

The owner Dave is a down to earth, trustworthy and honest. My girlfriend needed a good chunk of work done to her Honda, she found the shop on google and I’m glad she went. The owner didn’t take advantage of the situation by charging absurd amounts that other shops in the area were quoting her. Will most definitely be back for further service.If you’re looking for an honest and fair business that does solid work, you should give them a call.

Ju
Review №16

The owner is a great guy and they got me right in and out!

Sh
Review №17

Dave was very friendly and knowledgeable! I went in to just have a couple of things looked at, like my remote starter. He checked everything over and answered my many questions, and never charged me a penny for his time! I have definitely found my new repair/maintenance shop! Honest and excellent service!

Ro
Review №18

Dave was patient and helpful and gave me a breakdown of the service the entire way through. He wants to do the job 100% right but realizes that not everyone can afford all the repairs they may need for the car to be 100%. Dave got me through and got the things fixed that I absolutely needed fixed to pass inspection and be safe on the road with the vehicle. He wants return business so he treats customers right. Great guy. Great shop. Bring your vehicles here. You will not regret it.

D.
Review №19

Dave and Matt were very professional and great to work with. They were transparent with what was needed for the repairs and I was kept updated throughout the process. So far weve had 3 different cars serviced here already and will continue to do so.

No
Review №20

Very knowledgeable, prompt and friendly. Highly reccomend!

Br
Review №21

Dave is a great guy, very professional and tells it how it is. Nobody likes taking their car to a shop, but when you feel comfortable and confident in their recommendations (even as a 22 year old girl) it makes it just a little easier. Thanks guys.

Sh
Review №22

Great customer service! I highly recommended anyone to them also being a woman some places to tend to take advantage of us because they know that we dont know too much about our vehicles well I didnt atleast but not Dave, he try to help you in every way possible, every time my car sound funny,move funny, a noise that I didnt like, I was on my way to Roc Auto to see what wrong with my Betty lol I definitely go here for all my auto needs!! #RocAutoServiceandTires is the place to be🌟🌟🌟🌟🌟

Ka
Review №23

Professional, on time, quick and clean! I will be using ROC for future car repairs! It’s hard to find someone to trust!

Ve
Review №24

They were wonderful! I found a nail in my tire and they were able to squeeze me in at the time I needed! Great service! Ill definitely be going back!

Au
Review №25

First off short story, I’ve been screwed around by many garages more then I can count on my hands unfortunately. Giving me absolutely outrages prices, fixing things that did not need to be fixed, just trying to get more money out of me and I didn’t appreciate it so I was done. Untill me and my wife found Dave’s shop. Dave is so down to earth, genuine, very reasonable with prices, and won’t give you a song and dance he tells it how it is and his mechanics get things done in a timely manner! We had so much wrong with our Hyundai Sonata I don’t even wanna talk about it, but Dave and his mechanics took care of us how customers SHOULD ALWAYS be taken care of. If anyone is looking for a place to get their car fixed / looked at, I highly highly HIGHLY recommend him and his team!❤️

pr
Review №26

Knowledgeable and honest about what needs to be done and won’t just say something has to be done just to make money like most other places!👍🏽

Ba
Review №27

This place is absolutely amazing they all did an amazing job on my car, my car was sitting for over 6 months and they made sure my car was ready to go the same day! I strongly recommend these guys they found things my last macanic missed. Dave you where absolutely amazing thank you so much for taking care of me and my car.

Sh
Review №28

The staff is always friendly and respectful, and are always able to schedule appointments right away. I have never felt taken advantage of, and plan to bring all my business here in the future.

Vi
Review №29

Owner and staff are very friendly, phenomenal customer service! Trust worthy and fair pricing!

Ru
Review №30

So, they took my car in and charged me 50 dollar for inspection. I thought that they can find and the problem and fix it. However, they can not even figure out the meaning of the code. Guess what I went to auto zoon, they let me borrow the machine and find out the detailed problem for free.

Br
Review №31

Dave was very kind and down to earth. He was professional and knew how to help me with my car. He is very thorough and helped explain exactly what to expect with the repairs.

As
Review №32

Very professional waiting area! The service is fast and reliable.

To
Review №33

David is the man! He is the guy you wanna do business with very professional. By far the best place I got my car fixed

Ke
Review №34

I was looking for someone who can fix my BMW. After visited a few repair shops and wasting time and a lot of money, somebody sent me to ROC Auto Service. Im more than grateful with them. They fixed my car the same day and in a very affordable price. The costumers service from Dave is an A+. I really recommend them a 💯%.

Ja
Review №35

Dave & Matt saw to my brake problems in a timely and professional manner. When you walk in, you can tell Dave cares about making sure your car is functioning the best it can be, and his focus is on maximizing your cars lifespan while minimizing the impact on your wallet. While I hope Im not back soon, Ill be taking my cars to Roc Auto in the future.

Jo
Review №36

They are the PROs when it comes to fixing my vehicles! Ive been there many times for all kinds of repairs and upgrades. My family all goes there too! AAAA++++

Pa
Review №37

On my first visit, I was very impressed with these guys. I will be back in the future for sure. Great job!

Za
Review №38

Got the job done very quick and great pricing!

Je
Review №39

Awesome Service! Will definitely go back for future services.

Da
Review №40

RockAuto is an excellent repair company. Dave explained everything to me in English and I appreciate everything that he and his employees did .excellent company. Hes fair and honest.

Pe
Review №41

So happy I found this place..awesome work.. They work with u.. FriendlyClean... Will recommend to everyone!!

Da
Review №42

They were extremely helpful in getting my car in even though I had not called ahead, made sure I knew everything that was going on in a very real, honest way (which I really appreciated as a customer!) and they even offered a couple of ways to get the cost taken care of even though my car was pretty mean to them! Overall amazing service and the owner is very fun to talk to, they dont make getting your car examined/fixed a scary thing!

Ko
Review №43

NO ONE LIKES SPENDING MONEY ON THEIR VEHICLES!!!We all know the feeling, the anxiety of everything that comes along with mechanical failures in your vehicle. The horror stories of exaggerated maintenance costs to fix your vehicle!Im a auto technician myself and needless to say the last thing I honestly want to do is fix my daily driver, so I made a few calls as sometimes its just more convenient to pay up :)But... after calling and speaking to the owner directly I felt comfortable and confident in my appointment that I made and even better, when I arrive I see a familiar face! Come to find out this shop is under new OWNERSHIP and its a man who saved my day 16 years ago with a previous vehicle while he was at another shop, Dave has knowledge, experience, and best of yet he keeps his shop EXTREMELY clean (which is nice to see during this pandemic)His technicians are AMAZING and friendly, they brought me out and showed me every little thing to be clear on the work needed and walked me through it (as I pretended to not really know the work that was going to happen!)No one tried to sell any extras no hassle involved just knowledgeable HONEST people, I already plan on them doing all my maintenance from here on out and hopefully continue to keep a GREAT LOCAL shop open for years to come.I hope this review helps anyone whos experiencing any anxiety or stress of getting their vehicle into a shop without hassle!Thank you Dave for all your service over the years even when you didnt know how helpful you were 🙏

Ma
Review №44

I was referred to Roc Auto Service and Tires by my daughter. They were outstanding. I went in for a check engine light issue and within minutes they had diagnosed the problem and clearly went over details to getting it fixed, and getting it fixed right. Roc Auto is one of those neighborhood auto servicing places that are very hard to find---a place you can trust.

St
Review №45

Great service, fast response, would recommend

Ly
Review №46

Great place to take your car for repairs very trust worthr

Jo
Review №47

I walked in and the owner David was very professional, great prices. I have definitely found my new mechanic.

De
Review №48

I had a phenomenal experience with Dave. He got me in and serviced in the same day with wonderful customer service. I will definitely recommend Roc auto Service and Tires.

Je
Review №49

Dave is very honest and trustworthy. I brought my truck in for an exhaust issue and he was able to get me in on short notice and took care of the issue in a timely manner. Im very happy with the work and excellent service. Matt did a great job! I would highly recommend Roc Auto Service & Tire!

Kr
Review №50

Dave and his team and professional, honest, and reliable.

Ol
Review №51

Great mechanic.. owner was rude

De
Review №52

Dave is amazing! He’s very honest and thorough. After a few great experiences with him when he opened up, I brought a vehicle to him that I was considering purchasing and he gave it a very thorough look. I am currently having him service both my family’s vehicles and am strongly recommending him and his staff to everyone in the community. I truly appreciate an honest mechanic. Thanks again Dave!

Sc
Review №53

I came in to get my tire fixed, got told and showed that my whole left front was out of whack. Im from outta state and they helped me out when they didnt have too, made sure my car was safe, and did all they could to keep the cost low for me. Thanks alot guys.

An
Review №54

Called to make my appointment on a Thursday and dave got me in that Saturday, went to them with a front end noise on my silverado that the chevy dealer said was nothing, brought it to matt who found one of my balljoints were shot, they got me diagnosed and replaced the upper control arm/balljoint same day for a reasonable price, would definitely recommend bringing your vehicle to roc auto!

Ju
Review №55

DAVE WAS VERY PERSONABLE ...HE HAD MY TIRES POUT ON IN A REASONABLE GOOD TIME...HE WAS VERY MUCH A BUSINESS MAN.ID RECOMMEND HIS BUSINESS TO ANYONE....

Ja
Review №56

Had my inspection done and some other work done a week or two later. Both experiences both workers were kind, professional and worked in a timely fashion. The estimates I was given were exact and they kept their word on when to pick up my vehicle again. Couldnt have had a better experience than with these guys!! Ive seen shops of 10 or more people run like chaos but these two guys make this place run smooth as a whistle, and my car too! If Im back in town ever these two are the ones I will be going too. Definitely recommend to everyone and will be sharing with family and friends. Thanks again guys!!

Sa
Review №57

Took it to mavis and they screwed me brought it here and David took care of me for a fair price and treated me like family I highly recommend this to everyone.

Th
Review №58

I came here because my engine light was on and nervous about what the cost would be. However I was very surprised he was very professional and very very reasonable. Not like most other garages that take advantage of you...my car was repaired at a reasonable price and in a timely manner. I would recommend this place over and over again. And I will continue to bring my vehicles here for all repairs and maintenance.

Th
Review №59

The owner and the employees were very professional and happy which says a lot. they service my car for the last year and they service my work truck as well very happy with their service. We are ready for winter now thanks to Roc Auto

Da
Review №60

Great guys. Good service

Ra
Review №61

5/5 recommend.After my car was unable to be inspected on our originally planned date due to some unforeseen circumstances, Roc Automotive was extremely accommodating and was able to go out of their way to fit us in. We are very grateful for their excellent customer service. Very fair pricing and inspecting. Would go again!

Al
Review №62

Drove past this place the other day and decided to go there today to get my oil changed, Im glad I did! The waiting area is very clean and nice. Upon arriving I was greeted by the owner right away and logged into the system quickly. The mechanic was very thoural and noticed my inspection was up. Thankfully he did because I had not. Very nice people who truly care and make you feel like family. I will absolutely be recommending this place to all my family and friends!

Ho
Review №63

Seriously nice and knowledgeable people, Matt is a great guy!

Ro
Review №64

Great service, good guys. Easy to deal with, helped me out alot

Fu
Review №65

Dave & his mechanic were able to fix a problem with my truck that no one thought could be fixed. I thought I was going to have to buy a new truck but this AMAZING shop fixed it in 2 days!!!! I will never go anywhere but to Dave from now on!

Ho
Review №66

For my first time ever going here, I can honestly say first impressions are everything and I will be forever going back! Dave is exactly the kind of person that makes a small business so special and makes you feel like you constantly want to keep coming back to a place you can trust will take care of you. He’s kind and patient and takes the time to talk to you about your car and help you understand the underlying problems. He doesn’t take advantage like many car repair shops tend too, and like most car repairs tend to hurt your wallet a bit, his prices are more than fair and you don’t walk away feeling overcharged. I especially liked that at the end, he gave me a run down of things that were still running great with my car and things I might want to look at fixing in the future and explained how to know myself when the time is approaching for them.

Mi
Review №67

We arrived early and taken early. Staff was efficient, friendly, personable. Price was as expected with no surprises and I was out before I had a chance to get settled. Would highly recommend services and location was convenient for us. Check them out!!

E
Review №68

This place is awesome! Quick and quality service. For someone who doesn’t know about cars they we’re so helpful and informing. They did’t take advantage and helped me get the services I truly needed but explained me on things I may need to have done in the near future. I 110% recommend taking your car here. I will absolutely be back!

To
Review №69

Brought my civic in, didn’t think it had a chance. David gave it a second chance at life. Thanks so much! Highly recommended

Vi
Review №70

Very accommodating friendly service Ive been there a few times for inspection oil changes and exhaust work I have already suggested to other people and will continue coming there myself if you are looking for honest good work this is the place to go.

Ra
Review №71

I came to Dave with both my Jeep and my dodge and the work and care has been outstanding! I have been treated like nothing less than family There is no better car service out there and the work is immaculate! I won’t go anywhere else

Ti
Review №72

Ive brought my vehicle here more than once and have been very pleased with the quality of service and the way the staff is professional but friendly. Matt was great. Id recommend this place and have to friends.

Co
Review №73

Called at noon to see if it was possible to get an oil change, the owner told me that he will get my car in there and get it done for me by the end of the day. Must say he was a man of his word, and the price is incredibly fair. Very happy to have these guys close to work.

Jo
Review №74

Great honest service, the prices were more than reasonable. I trust this shop with my car any day of the week. Very professional and punctual too. I recommend this shop to anyone that wants to support a honest local business.

Qu
Review №75

I love this place owner is awesome they get the job done good prices so if you looking for a good place to get your car fixed at this is the place I will be going back for all my car needs

St
Review №76

I will absolutely be using Roc Auto from now on! Dave was very professional, personable, and knowledgeable. He helped me with my car in record time, and didn’t overcharge like most places. It drives like a brand new car now! Definitely recommend this place!

To
Review №77

Dave delivers as promised. Dave is honest and delivers high quality work at a very reasonable price. Matt is an excellent mechanic. Dave wont try to sell you something for your vehicle that you dont need. Dave will offer you options and suggestions, but this will be your choice. Dave will explain any issues that your vehicle has and will fix them at a very reasonable price. And, if he quotes you a price, he will deliver for that price.Two thumbs up for Dave at ROC auto. I strongly recommend Dave and ROC auto to anyone in need of top quality, honest auto service and I will be back if my vehicle needs anything. Thanks Dave.

Ki
Review №78

Dave is very understanding and has great customer service👍🏿👍🏿👍🏿👍🏿👍🏿

pe
Review №79

Got me right in..took time to explain the issues and what I need to do to prevent further issues..will for sure be going back and recommending them to anyone I know that needs work done on their vehicles...Great service...thank you

sa
Review №80

Love the guy who owns this place, super nice and honest too!

Ka
Review №81

I dropped off my car for brake service. During service, they discovered a bad tie-rod and ball joint. They gave me a price quote within 5 minutes and repaired my car in 24 hours. Dave and Matt provided excellent service and spoke to me professionally. Thank you ROC Auto Service & Tires! Regards, Karl

Ja
Review №82

Fantastic experience and service at Roc Auto. The owner Dave, was very knowledgeable and professional. I will absolutely be back and would highly recommend others!

Ch
Review №83

I was in desperate need of an oil change and they got me in when others couldnt. Great service. Highly recommend them.

Ja
Review №84

Mounted and balanced 4 tires and serviced my calipers. Rides great now.

Ti
Review №85

Good fast service, very professional, competitive prices, customer wait is clean and comfortable would definitely recommend to anyone in need of service on their cars.

Au
Review №86

Brought my car in for service, everyone was professional and the service was done in a timely manner and with great quality. Would highly recommend!

Wi
Review №87

Brought in my Ford f250 for repair and the owner David Ferris was so kind and knowledgeable and his technician was very respectable and knew what the problem was I would recommend this center to anyone I know. Great job and will be back.

Jo
Review №88

Thank you for your service David & Matt you did an outstanding job Id highly recommend you guys to all my friends and Neighbors. Thank you

Jo
Review №89

I recently bought boat from Dave he said it mechanicly sound I took boat out and started smoke now its in shop Im looking at 2000.00 in damage his response was Im not boat mechanic but he also said rebuilt it just be carefully he not honest

Ty
Review №90

Solid service and repairs.

Ca
Review №91

Nice work was very pleased with the service Will be back thanks!

Gi
Review №92

Great experience

re
Review №93

Awesome service!!!!

Information
10 Photos
93 Comments
4.9 Rating
  • Address:1242 Long Pond Rd, Rochester, NY 14626, United States
  • Site:https://roc-auto-service-tires.business.site/?utm_source=gmb&utm_medium=referral
  • Phone:+1 585-434-5010
Categories
  • Auto repair shop
Working hours
  • Monday:7:30AM–5PM
  • Tuesday:7:30AM–5PM
  • Wednesday:7:30AM–5PM
  • Thursday:7:30AM–5PM
  • Friday:7:30AM–5PM
  • Saturday:Closed
  • Sunday:Closed
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
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