What a great buying experience! Fast communication. Fair and honest folks. Brought the car to me and it was in better shape than expected. I look forward to working with them again.

We want to say a big thank you to everyone at magic city for a great job well done for service. Especially Pome Ford, Glen Griffin, John Stclair, Dujuan Johnson all of them did a fantastic job on the sale of our new Buick Enclave. Pome went above and beyond for mus on an issue that We had with my trade vehicle that was super fantastic for her to go that far to make us very satisfied. If your in the market for a new vehicle go see these fine folks at Magic city Ford. Thanks again for everything you all did for me and my Fiancé Jennifer.

The service took longer then I expected but I was very impressed with the customer service. When I dropped off my car they drove me back to my place of business and offered to pick me up when the vehicle was ready. I got there a little early and stayed in their comfortable Waiting Room Lounge that offered drinks, coffee, snacks and comfortable accommodations.

Would give a half star if they would allow me to.The second worse car buying experience that I have ever had the misfortune to experience!!!Ms. Ford is very unorganized, unprofessional and apparently forgetful. Maybe she moonlights as Tyson Fury’s sparring partner!!!She was the one that scheduled the appointment for Tuesday 10/12 @ 6 pm. She called via phone and emailed several times on Monday. When I arrived from 1.5 hrs away she was taking to someone and attempted to me off onto someone else. In hindsight I wish I would have took her up on her offer.While conversing with her she didn’t recall anything we had talked about less than 24 hrs ago. She didn’t believe that we had talked and emailed previously, even when I showed her the emails and my call log. Ms. Ford could not find the cars she had emailed me. In addition to she constantly complained on what a bad day she was having among other problems.Once my wife finally found one Ms. Ford copied her DL and put a plate on it. She then approached me and stated, You are not going to buy this tonight are? We are about to close and the financial person wants to go.!!!!I advised her that the financial person, her and everyone else at the dealership could leave because I wasn’t going to buy S—t from this dealership.My wife and I have over a 700 credit score, had a bag with 5k for a down payment, a trade in for appraisal and a letter from our bank for up to 62k with out a call!!!Y’all must sell a heck of a lot of cars to turn us away!

I bought my first Ford in 2001, then had various other brands until 2021 when I stopped by the friendly folks of Magic Ford who helped me into an F150 truck. These folks really went out of their way to make my experience a most pleasant one. No pushy sales tactics but simply calm and experienced professionals.Even though it was after closing time, they worked overtime to get me rolling. I can whole-heartedly recommend this friendly Roanoke dealership.

I like to thanks Pome Ford my Salesman, Glenn Griffin Sales Manage and John St Clair Finance Manage. I were looking for 2021 Lincoln Mrs. Ford call me the same day and said they got some on the lot. I told her I would be down Friday. When I got there they me comfortable and treat me like family and the price was affordable for me. Thank you again Magic City Ford and Lincoln

Great place to buy your car. Everyone is friendly & work hard to get the best deal for you

I had a Wednesday morning appointment, scheduled almost three weeks earlier, and dropped my vehicle off Tuesday evening. Michael warned me that it would likely take a few days to fix the issue, once determined, but told me he would call and let me know what diagnostics found out the next morning.I didnt hear anything back all day Wednesday. Thursday I used the link provided to ask for an update, but still didnt hear anything. Finally late Friday I called and finally got Michael on the phone. He told me that my vehicle had not yet been into diagnostics, but that I was one of the next ones in line. I cant for the life of me understand why I had an appointment in the first place if it was just going to sit for three days.Anyway, it was the holiday weekend so I figured it would be Monday or Tuesday (depending on their schedule) before they got to it, so I let it go.I didnt hear anything from them Monday, but maybe they were closed for the holiday. I didnt hear anything all day Tuesday, and decided that I would find out if they had looked at my car yet and if they hadnt Id just go and get it back. Unfortunately, nobody would call me back when I left messages, and when I finally spoke to Brian it was already almost 6.As expected, he told me that my car had not yet been looked at but that it was one of the next ones in line. I told him to let Michael know that I no longer wanted them to do anything with it, and I would pick it up the next day (Wednesday, a week after my appointment) and look into taking it somewhere else.When I picked it up Wednesday, Michael apologized for the frustration and said but its one of the next ones to be looked at. I mentioned that hed told me the same thing Friday and he agreed that he had.I understand about backlogs, but a week after my scheduled appointment is absurd. But far worse that any of that is the fact that, at no point did anyone attempt to contact me. I had to initiate every conversation. I mean, why did Michael wait until I was right there in front of him, ten minutes before closing, to try to convince me to give them more time? Why not call me earlier in the day and do it over the phone?Maybe they perform good service on the vehicles when they finally get around to doing it, but to make someone wait days and days without any communications while their auto languishes out in the lot (we could have been using it during that time instead of my wife having to bum rides home from work) is unconscionable.

Long overdue review, but I just wanted to say that after 2 years of searching, the staff at magic city helped me find my dream car. Randy and Glenn were so wonderful in helping me. They made a warm and helpful experience out of something i was pretty nervous about. I’m beyond happy with my van and am so grateful!

I needed to have Focus worked on recently and they did a great job. The part I needed was on backorder but they got my car back to me super quick when it arrived.

Everyone was super nice, polite and patient. They do their very best to get you in your desired vehicle.

I want to commend the service I recently received at Magic City. My service advisor, Michael Finch, was knowledgeable and prompt with communication and what I should expect. Sometimes dealerships can be stressful, especially for women, but Michael made it easy and seamless. He even set me up with my next appointment at the body shop for a recall. Thank you for all of your hard work, it is much appreciated.

Employees are great. Except the lady penny. No idea what she does. The most useless person at that company.

We had an engine light come on while pulling our travel trailer near Roanoke, VA. Fates were with us. This is an amazing service department! If we lived in the area, we would deal exclusively with this dealership. Pat greeted us and checked us in. She was friendly, professional, and reassuring. The service department has a serious backlog due to a shortage of mechanics returning to work post pandemic, but they took pity on us road weary travelers and worked us in. I cant begin to express our gratitude and appreciation for their excellent service!

After 44 years of driving, the first deer hits me 4 weeks ago.In a vehicle not yet paid for, with a new auto insurance, after a recent move and no familiar local hometown auto repair just down the road.I knew Magic City helped me find my perfect SUV in 2018 and had consistently streamlined my scheduled oil changes with getting me to and from work without a hitch since purchase, so what better place to start?I called their Collision Dept and Candice was kind, encouraging and very helpful. An estimate appointment was made, I dropped the vehicle off the day of and within a couple of hours Daniel called me with the estimate for repair.It was in the Collision Dept for a week and Daniel kept me updated throughout. He even coordinated with Service to complete my oil change that was due.When I picked my vehicle up, I was beyond impressed. The first thing I noticed was how clean it was, even the tires had had special treatment. If it hadn’t been for recognizing the license plate, I wouldn’t have thought it was mine. So I knew they had beautified the outside, but the inside detailing was even more amazing. They admit the wash is provided by collision to every customer after a repair. What a bonus!This is definitely an aside to the body work that was done. All I can say is my 2018 Ford Explorer looked new.The entire experience was so painless and went beyond my expectations.Their waiting room is large, comfortable and provides water and snacks. Or you can take advantage of their free shuttle service. Driver Doris is a joy and committed to getting you to and from a destination while you wait, in a safe and timely manner.As I have used all these departments and services, I feel highly qualified to recommend Magic City’s Sales, Collision and Service Dept.I doubt you will be disappointed!

UPDATE: I wanna say thank you to Mr Brad for helping me out with my problem and thank you to Mr Jason for getting my problem fixed and getting my appointment set, yall always come through for me!! :) I REALLY Appreciate yall both so much!

Amazing service center staff! Michael and tge team were able to diagnose an unexpected transmission issue on our cross country trip. Despite not having an appointment, they squeezed us in, reset our computer system and had us on our way to our final destination with the part number we needed to address the issue in the future. Thank you for saving our trip!

A little confusion with an appointment made, but even with a busy service department, they were friendly and resolved the problem. I will be taking my car there for service for years to come. Check out the new car inventory while you are there.

My PTU went out in my 2013 Ford Edge Sport. My husband dropped it off Tuesday morning and it was finished by Friday. They sent me a link and a phone number to get updates on my car as they worked on it. They were very friendly and I loved how quickly they were able to get my car in.

My overall experience with Magic City Ford continues to get better and better! The quality of my service has been great, the efforts made through staff to reassure you that your choice to do business with them was a great decision is impeccable. Getting notifications on when it’s time for my car to be serviced has been a great help to me. Even when I’m not sure about an scheduled appointment whether I call or just show up everyone is eager to help. I strongly encourage those looking for the next vehicle give them a shot for quality service.

The absolute worst. The mechanics are incompetent, sales and customer service representatives are con artist.

Friendly & knowledgeable staff. The service department is the best!

Very Friendly Staff. Took a little longer to fix my vehicle than expected but life does happen! My vehicle is cleaner coming out than it was going in 💛 Overall, still a great place to go to!!

We broke down on I 81 with our F150 while towing our travel trailer a few days ago. After talking with a couple Ford dealers in the area who said it would be days to possibly a week before they could look at our vehicle I was fortunate enough to speak to Micheal Finch the service advisor at Magic City. He said Magic would do what they could to get us in the shop but made no promises.Without getting into details of some of the issues with the Ford roadside assistance we finally were towed to Magic City Ford the next morning. B/4 we were out of the wrecker upon arrival at Magic City Ford Micheal was there to greet us. He made us feel at home and comfortable offering what amenities he had available at the dealership and offering to take us to get whatever we needed.We spent the night in our trailer on the lot and back on the road the next afternoon after the injector parts were overnighted from Michigan.Broke down far from home and at the mercy of service providers Micheal and the rest of the magic City staff were fantastic and are proof of how valuable good service is.Thank YouDave, Meredith and our German Shepherd Sasha.

I had the best car buying experience of my whole life, and Im sixty two. The whole team went out of their way to help me. They made all my worries of buying another vehicle disappear. I dont know if your experience will be the same but as for me their top notch. Thanks for an outstanding job. James

I was very pleased. I had forgotten my inspection and was going out of town the next day and they were so kind they worked me in so I would have no problems traveling.Thank you so much.

Magic city Ford is AMAZING! I always go there for service because the people are friendly and professional. Their work is top notch! Very comfortable waiting room.

The detail shop here is amazing and restored these headlights to look brand new!

Great courtesy and proficiency by the service advisor and the customer service counter. The technician did everything I could have asked for.

So happy I was able to get in on Saturday as a walk-in. the few staff members were great and I was pleased 😃 I love that they do the video of your inspection.. so top tier and professional!! Thorough and QUALITY service !! Thanks again Magic City!

Jim and his staff were excellent. They took great care of my daughter and me for her first car buying experience.

Had to get some service done. The night before drop off process was simple and the service rep was very helpful. Turnaround time was pretty good, pricing was fair and pickup was easy. I like that they sent me a video detailing the inspection and the work they had done. Very professional.

Great timely service super nice.

Purchased my first Ford, a Mustang Mach-E, from Magic City Ford in Roanoke. The ordering and purchase experience were excellent. After sales support has also been top-notch (this can be a sore-spot with some dealers in my experience). The folks at Magic City (Jim and Nolan specifically) went above and beyond for me, so Id highly recommend for anyone looking!

Very prompt and courteous service! Thank you!

Drove nearly 70 miles to see their acclaimed inventory of 2021 Ford Explorers. Upon arriving their lot looked as though they were going out of business and not a single 2021 Explorer to be found. Nearly a quarter of an hour later, salesman Randy Bivens finally comes out to help us. He was con koi genial at best, and and extremely reluctant to go back inside to get keys to a couple vehicles for us. As we entered through the front door with him, he abruptly shouted out what we wanted to look at. He was so loud, that it reverberated in the supper massive showroom which was nearly empty of cars. Once back outside, his demeanor remained cold and impersonal. Upon needing to see a another vehicle (2021 Navigator) it was clear that Mr. Biven did not really want to help us. So, I quickly made up an excuse and told Randy we were waiting on some funds and would come back soon.Was it because I was not dressed like I cold afford a $75,000.00 vehicle? Let alone a some $92,000.000 fully loaded Lincoln Navigator. Or was it the old classic vehicle I was driving? Bit of both?I any case, I could have easily bought two of each, cash.Magic City use to live up to its name. It use to be a great place to come too. That has completely changed. Once inside, only two women who now ignore you. What Mr. Bivens did not know, that I’ve been coming to this same car lot for over 20 years. Bought all my all my vehicles there new.Once inside the place, it was dimly lit, with most of their lighting out. The showroom was very empty, even their lot was looking very empty. An SUV I tried to look at in the showroom a few months earlier would not function as the battery was dead. And the salesman already knew it. Said its been that way for weeks. That was February of 2021. Yet, no one did anything about it.Now four months later, the entire place looked as though their on the verge of going bankrupt.In all my years, I’ve never had such an impersonal experience. I’ve always been a cash customer. I write a check, they confirm the funds, write up a sales receipt, put paper tags on the vehicle, hand me the paperwork and keys, thank them, and drive off. Just that simple. I’ll never be back. There’s another Ford and Lincoln Dealership in Bedford whom were extremely helpful, very personal and made the car buying experience a wonderful experience, like it should be. I bought one of each, 2021. The Lincoln for the hubby and the Explorer Platinum for the wife.

Excellent work done, friendly staff, I am very happy

The advisors were friendly and attentive. Nice waiting room w coffee! Work was thorough and well done. Fist time there..was impressed

Fooling around with a 17 year old low mileage truck isnt cheap, but these folks do the job right and dont fix what aint broke. This knowledge leaves one assured of the value of the repair whilst digging deep in the pocket

From the beginning, Magic City Collision has been helpful and kept me posted on the progress through out. Daniel was great. Thanks for getting my vehicle back to me quicker than estimated.

As usual, I received prompt and friendly service. The free shuttle service eliminates logistical nightmares and is greatly appreciated. No surprise billing because someone called to make sure I wanted to fix issues other than the one I went in for.Magic City Ford ROCKS!!

Always courteous service. They make you feel like family. You can wait on vehicle or use courtesy shuttle service that takes you where you need to go. Everyone is always helpful and quick with a smile.

Ms. Wray is very good at the service desk. I enjoy her kindness and she makes you feel special. The service dept. Always gives me great service. Im glad we have them in roanoke va. Thanks for always a positive experience. Wanda Wolfe

My service advisor, Billie Jo is ALWAYS so professional, offers fair/competitive pricing, is knowledgeable, and friendly ☺️ Ive been dealing with her and Magic City Lincoln/Ford Roanoke, VA for 5+ years and have never been disappointed actually Ive been pretty pleased! 🙂

I traded in for a lightly used car and could not be happier. Tim Irish was my salesman. He is very experienced and I have bought multiple cars from him. Magic City was very accommodating.

Saved me over $700 cleaning up spilled soda in transmission console. Very well spoken and was able to explain how and caused the problem.Well done, gently, well done indeed!

Very satisfied. I liked the new online review system that outlined the issues and the estimate. The customer service was great as always!

Great service and very professional its a pleasure to do business with a great team like that

I always deal with Pat in service and Ive never had a bad experience. She has always kept me informed with what is going on with my vehicle while being serviced.

Walked through the lot a couple times this past week. Currently a large selection of trucks both new and used. Either they use the low pressure sales tactic or I didnt look like a potential buyer as no sales person ever approached so no idea how the customer service is.

Magic city ford salesman Tim Irish was one of the best car salesman I have ever had the opportunity to work with he answered every question I had very well and always added to my questions with more details that I thought to ask worked with me on getting my new f150 will definitely tell anyone looking for a new vehicle to go talk to this man great guy

Tim Irish and the whole team at Magic City were great to deal with and very efficient. Made the new car buying experience enjoyable.

Recently had my Lincoln in for service and I enjoyed having Pat Wray as my service manager. Pat was amazing, she kept me informed as to how it was progressing and when she said she would get back with me when I had questions she absolutely did!! Thank you Pat for the amazing customer service you gave me, I appreciated all your help!

Best servicing ever at Magic City. Samuel Hurt the young service tech cared about his work. I watched him from start to finish, because it was a pleasure to watch him work. Were I not retired from the railroad, I would be begging him to come to work for me. He was in bay number 1. The young lady in bay 2 was equally motivated. Cameron J ohnson please take note. Chuck Wehrmeister

Great job doing recall on airbag. Tried to get this done at Town & Country Ford in Charlotte but they never received parts for recall. BS. only took one call and one hour here at Magic City Ford.

Put car in body shop lady hit it sitting still at Hollins kroger. Lady had progressive insurance. They made arrangements with enterprise for a rental car while in the shop. Enterprise came with car said 50 bucks up front then she said no check or cash had to be a major credit card that was in case I steal the car. Told her to take it back in so many words. Called progressive agent about it nothing from him (or flo). Lady at magic city was kind to me and arranged their shuttle to take me home. Shuttle lady was friendly and courteous sweet lady. Would recommend their body shop small or major. Meanwhile,6 days later no agent or flo. She must be on vacation lol.....agent too.

Always a great experience. They take such good care of my Shelby Gt350.

Brad was amazing. Professional, courteous and kind. He is the perfect person for his job. He really keeps cool under pressure and he cares about his customers. My Mom and I need to travel a lot and he ensured our older car was ready. Thank you Brad!

Knowledgeable professionals worked to resolve intermittent problem. Provided loaner car during the process and kept me informed. I highly recommend them, their service is exceptional.

I appreciate the communication and honesty. The Inspection Video is pretty awesome, as well. I have never gotten anything like it before. Will always use Magic City for service and inspections.

Technician was personable, knowledgeable, very respectful & pleasant. I’m looking forward to having my car repaired. First impressions really matter. I would highly recommend using Magic Ford Collision.

Billy Jo at MagicCityFord, always takes Great Care of my Husband and I.Services Technician Did A Great Job.I really Loved the Video . My Technician explained everything to me and showed me why I needed it done. Remember I could have said No. But I felt very comfortable saying YesThank you again for taking great care of my family.

As always my visit to Magic CityFord (MCF)was great! Bradley, my tech, is so professional, courteous & always keeps me informed. Since purchasing my Escape at MCF in 2016, MCF has been excellent in customer service & very responsive to any concerns I had concerning my vehicle. I keep returning to MCF because of their customer service & great cars to own.

Great to work with. We’ve worked with sales and service and they do a good job.

I bought a Ford F150 at Magic City Ford yesterday. The the was team truly professional and, with my insurance and credit info turned in the night prior, took a total of 90 minutes. Tatiana (sales) and John (finance) are both highly recommended. After many negative car buying experiences in the past, this was exceptional.

Great experience. Adam Garwood was my salesman and went above and beyond helping me and answering my questions.Financial dept.was awesome too.Explanied everything clearly and made it so simple.The whole process was really quick.Ive had experience with other dealerships were you sit for hours before getting out of there.Thanks Magic City!

Minor repair, in and out in 20 minutes. Service advisor Michael Finch was great to work with.

The service was excellent really enjoy doing business with magic city and it’s people love the service thank you

Michael and Billy Jo worked diligently to resolve a very challenging computer problem while keeping me well informed as to progress. Other than greeting me with a Jack on the rocks, their customer service could not have been better.

Fast friendly service, everything was explained an showed to me in the video that they sent to me..

My new gt 350 with 1680 miles motor locked up. I have bought all my Ford vehicles from magic city but I will never buy another Ford product from them. They want to be great buddies when you are buying a vehicle but when a serious problem comes up with it they act like you have a disease. Did nothing to help with Ford on buying back my new car or replacing it with a match that was sitting on the showroom floor. You would be crazy to give them your business. The only decent person that I dealt with is Pat in service. Great girl... keep it up majic city and one day you will regret not stepping up to the plate and take care of your good customers that has supported you for years. Worst car buying experience I ever had. I have since bought a ram longhorn so I would almost thank Ford for treating me so badly because this new truck smokes any truck Ford makes. If anyone is looking for a luxury truck you really should check the longhorn out first. The ride is unbelievable Ram nailed it.

Dont bother making an appointment. You will have to wait behind whoever shows up anyway and all promises are lies. 2hrs plus they said after it had already been over an hour for an oil change that was scheduled. If they told me at beginning my day wouldnt be screwed cause I couldve just left.

Its really a pleasure to take my Lincoln to Magic City Ford for service. All the employees are so nice and they treat you like youre family, so I will only go to Magic City Ford for complete car care.

We had first contacted Magic City Ford about a month ago. Overall, their prices were much higher than other dealerships we were looking at. We had pretty much ruled them out. We found a truck we wanted in TN, at a price that could not be beat (we searched VA, NC and TN). We stopped by Magic City on the way to dinner the night before we were supposed to drive to TN just to glance at trucks to make sure the one we were going to drive to was what we wanted. We ended up speaking to Dujuan and telling him we were just looking around but happy to show him what we were looking at if he wanted to see. We ended up with a truck we love even more than the one we were going to drive to TN for. It was close to closing time but we never felt rushed, he and the finance manager took their time to explain everything to us and make sure we were getting exactly what we wanted. We could not be happier and are incredibly happy that we could keep our business local!

Service dept always treats me good!Easy to get a ride home and a return ride to pick up my car if needed!Everyone is helpful and friendly!

My husband and I have recently completed the purchase of a 2020 Ford edge at this dealership. We want to commend the staff there the service department and the sales person Kristen and sales manager. They were patient helpful and kind without being intrusive. They took a lot of time answering questions and concerns that we had with numerous emails and phone calls back-and-forth. Very pleased with the vehicle. There was absolutely no repeat no pressure to complete a sale. There was no repeat no attempt to load up a lot of extra charges. And most impressive when we were debating between the choice here and another vehicle at another dealership they responded with an offer which actually met our expectations without trying to see if they could offer a little bit higher amount. They were honest and straightforward and made the entire experience a very pleasurable one. Not by any means the stereo typical interaction that occurs at some dealerships. Highly recommend Kristen and the staff and thank themUsefulFunnyCool

They have great people at Magic City. It has always been a great experience there whether it is buying a vehicle or getting service done.

Very friendly, reasonable, and efficient. I like the video texted to me of my service visit. I always feel comfortable and never taken advantage of.

My wife and I were looking to purchase a used vehicle but really dreaded it due to past experiences with other dealerships. We shopped on several dealerships lots after hours to avoid the dreaded “being swamped by salespeople “. So I called the next business day and spoke to Kristin who from the moment she picked up the phone and during our conversation was very professional and attentive. We went by that evening to look some more and Kristin was present, she wasn’t pushy, she listened to our needs and was very informative. We chose a vehicle after test driving a few. It sure felt relaxing to purchase a vehicle and Kristin was a very big part of our pleasurable experience. We also dealt with John who finished our paperwork. John was again very informative, knowledgeable and attentive. I will never purchase a vehicle anywhere else except Magic City Ford in Roanoke. When we walked on the lot we were immediately treated as we could purchase any vehicle on the lot with cash. Hats off to Kristin and John for outstanding, professional service. Great job!!

Magic City’s Service Department is the best! Professional staff, easy to work with, and always a great job! Thank you!

We took our truck for an oil change several months ago and after driving quite a bit noticed the oil cap was missing. Recently we went in for an oil change/tire rotation and a lug nut was missing. My windshield wiper fluid is very rarely topped off, which is a small thing but a neglected part of the service nonetheless.In both cases, the staff was very quick to correct the issue, but it would be better if the follow up visits weren’t necessary.

Everyone I encountered in service was very accommodating and patient with me as I had no real idea what the problem was with my truck.The mechanic who worked on it, Josh Hale, was knowledgeable and thorough. He dealt with causes one by one and managed to get parts promptly for my out of date model.The folks at majic city were a godsend, during a trying time. Both for me and the craziness we are all experiencing these days.Thank you brad(service consultant) and thank you josh(mechanic) and everyone else whose names I didnt catch.

As usual working with Magic City Ford Lincoln is always a pleasant experience. The service advisors and technicians are friendly and knowledgeable. It is always a pleasure to deal with Magic City Ford Lincoln.

Fast friendly service. Very knowledgeable, answered all my questions, got me in right away.

I had an issue with my Sync3 system and/or GPS navigation, they diagnosed the problem, ordered the part, and got it replaced in only two days. Everybody was very nice and they even sent a driver to deliver the vehicle.

Very pleased with Randy Bivens of the Magic City staff!!! Very knowledgeable about the product and very personable! His low pressure sales is what impressed me the most, where I found other dealerships in the area down right harassing and pushy. I recommend Randy to any and all folks looking for a new or used car here in the Valley.Thanks Randy,Rob

Every time I’ve been to Magic city Ford, it’s been an extremely present experience. From the sales team, to the service department, and every person in between, Ive been treated like a person, not a number. Love it here, we’ll be doing business for a long time.

Good service, clean and comfortable waiting area. Pat is the greatest service advisor ever.

Pome Ford was are salesperson.She walked us through the deal with ease. She was very professional,and friendly. If you’re looking to purchase a new or used vehicle than Pome is the best in the business.If You go to Magic city Ford, ask for Pome Ford and you’ll be glad you did. We love her and you will too.😀😀😀😀😃

Pome Ford is a excellent sales lady. Go see her. She took care of us at a lose to her commission on a car we bought and had the issue quickly resolved. My wife loves the car we bought of her. Please go talk to her.

Great service randy bivens helped me out great guy took a whole day out of his time to make sure i was taken care of i couldnt asks for more of better service i will shop with randy again ...

I have always had the best service when I ho to Magic City. They always get my car in and out quickly. They always have good customer service. Thank you for being honest and friendly.

Magic City is our go-to place for all things automotive. Friendly, competent, and knowledgeable. We have been loyal customers for 40 years.

Dropped off vehicle for inspection

The new text and video service and auto shop update is awesome. I am so glad to see you step up in the customer service department. Well done!

UPDATED REVIEW - Talked Jason Porter ( Director of Sales ) who is wonderfully thorough and he talked to the DMV - Explained the situation to me and it is now resolved. Instead of being dismissive, he told me why it was taking so long, DMV, COVID etc. Explained to me that even though my tags will expire they will be covered until 30 days after the state of emergency is over.......... thank you Jason Porter for providing clarity.--OLD GRUMPY REVIEW ( Still relevant ) WITH ANGRY PART DELETED - Drove from MD to Roanoke two times to purchase a C63 back in late November and its February 11th and my temp tags expire in 6 days. I have called - left a million voicemails...... John Meadows is NEVER there.....always voicemail...Karla the tag and title needs more help...she is completely overwhelmed.

Quick professional service

Superb customer service and care of your vehicle Wouldnt go anywhere else.

Im very impressed with service Ive always gotten at magic City. This is third time Ive used them since I bought my car in 2018 and Ive never had any complaints.

Me and my partner visited magic city Ford today looking at brand new Ford Rangers after pulling one of our credit reports he said Jim Sanders that is we see no end game here and we don’t let people such as yourself test drive our vehicles and sent him on his way after earlier he said I believe we can do it as they had sent us an email with a credit application hundred percent guaranteed financing I have worked here bought several cars from here since family and friends we will no longer buy any vehicles or recommend them to go to Magic city Ford later that day we went across the street to Haley Toyota and purchased a 2021 Toyota Camry XSE with no problems no money down highly recommend Haley Toyota