They sold me an older phone at a higher price than the newest version. I went to an actual Verizon store and got the newest version for a better deal. It was a nightmare experience to return phones to this authorized retailer. I had to pay a restock fee. I’ll never purchase at an authorized retailer because I don’t trust them.

Great customer service! Went in today because I had an issue with a phone not getting service and the problem got fixed quick. My helper was cristal if I’m not mistaken. Thanks a lot!

The staff is completely out of this world with knowledge about Verizon! Michelle was incredible in not only answering my questions but anticipating what I would need to know next. Safety was great. All were masked and had sanitizer at hand. Staff was very personable and so ready to helpThank you!

I had the most wonderful experience with my visit with Verizon. My helper was Demetrius. There was no waiting time. He wore a mask. Was extremely helpful. Listened to my concerns, laid out the options and I was out within 15 minutes. Answered all of my questions. He was wonderful.

Needed to add another line to my account. I tried doing it online through the Verizon app due to some online only deals, but it was more time consuming and wasnt able to see the different phones available. I decided I needed a more personal touch, so I walked in to this location. Andrea offered me even better promotions, so I walked out with a better phone for less money than I was quoted by Verizon online. Definitely will return when Im due for an upgrade.

Came here to get a family plan for my husband, two daughters, and myself, I had already paid for everything online it all amounted to around $370(taxes on phones) they werent able to process it so they refunded me and directed me to go in store, came in here and in store theres a set up fee for $200(for whatever reason but it was fine) so it should have been around $570 instead the lady in the front told me it was going to be $1,100, when asked we why she couldnt break it down, we called the manager and she did absolutely nothing just said she would talk to her about it, didnt even attempt to help resolve the problem, do not recommend

I was not happy with the way I was treated. I needed help establishing communication through a backup device which I bought there and the clerk was unwilling to allow me to use their phone to contact Verizon how ironic.

First time in a store for a new phone in years. Had a great experience. Demetrius was awesome very helpful and informative through the whole process felt as if we had know each other for years. Will definitely be back for any needs in the future

Walked in at lunch with a problem with my phone. This is not a corporate location so things cannot be fixed here, FYI. This was not the problem.I walk in, 5 staff members stare at me, uhh where do I go? Everyones trying to push me off to each other. No one knew how to fix my issue or solve my problem.

Victor is amazing I do not know what I would do with out him you are so very very very lucky to have him please consider him in management I cant tell you enough how amazing he is.

The young lady I had seemed like I was bothering her was rude to a customer that walked in Verizon you need to TEACH your staff people skills

They were great. Very helpful!

David, the store manager, assisted me. He was friendly, knowledgeable and went out of his way to help me. I was very impressed with his attitude and commitment to insuring that I was happy when I left the store!

Demetrius was extremely helpful and very informative. He went above and beyond to help get me set up. I would definitely recommend to family and friends.

We found out that the tablet with service is not a real cellular service. Its internet only, and may call other iPhone users only through facetime. 😕

The patience of the employees is AWESOME. Thank you.

David was a big help in activating my new phone. Was very happy with the service and tips for my new phone.

Store manager David was incredibly helpful. I had some specific needs for a new phone and a wireless charging mount in my car for business purposes. He navigated me through all the technology to help me decide on the right phone, accessories and best way to buy/order them for my needs and budget.

I was helped by Cristal P. today at this location. Though it took quite some time due to the ridiculous COVID restrictions Cristal was simply tops! Her amazing customer service was a breath of fresh air. She was patient and helpful cloning my old phone and getting me the right product. She not only helped me but answered the phones and dealt with the line of folks forced to wait outside thanks to Governor Newsom. I was dreading coming in today to get a new phone but Cristal to the rescue! In a world of rude workers Cristal is why I’ll keep coming back to this location. Quality employees are difficult to find and the customer service she displayed today is a mostly lost art. Give her a raise!

Outstanding service! I had to replace my phone after it had been driven over, cracking the screen. Cristal was so helpful, answering my questions and helping me find a new phone.

Excellent knowledge of devices and superior customer service. Thanks to store mgr David, who assisted my Dad and I.

Great service. Appreciate them following safety and caution during the Pandemic.

I came in to review and buy a new phone as my old one was time to replace. She was very personable, friendly and knew her product line well. Other than dealing with masks she was very personable, friendly, pretty smile everything went well and took care of all my needs.

David was extremely helpful and informative on all my questions. Helping me find everything I needed + more with deals and discounts. Kevin is the reason I visited this store today. After calling multiple stores about one phone. All other stores were short with answers and did not offer help. Kevin set me up to go in and take care of everything I needed. In the end I was helped by David. I was never satisfied with any Verizon store and their customer service before this. They take every precaution with keeping all employees and customers safe during this covid crisis. I was not uncomfortable or uneasy at any point during my visit. Best Customer Service I have experienced at any mobile store. Thanks again Kevin and David. Hope this review helps.

Heaven, helped me today in the Verizon store came in worried, stressed and sad . To my surprised Heaven was truly send to assist from Heaven. Honestly he is the first wireless consultant who is awesome a super star trained excellent. Every Verizon store etc offices new hires should be train and coached by Heaven.Thank you Verizon for hiring him.Im very pleased with Verizon now.

David, one of the service reps is horrible. He tried to separate me from my 11 year old daughter and tried to charge me $50 for helping me activate my phone. The Canyon Springs store was able to help me in 2 minutes without charging me a dime. When I explained to David that my 11 year old could not go in without me or be left outside the store alone, he called me a Karen and told me to have a nice day. A formal complaint has been filed with Verizon. Apparently this location is not recommended even by Verizon and is not a corporate store.

I was desperate to replace damaged phone and forgot my Verizon code. Heaven made the experience a positive one, thinking ‘outside the box’ to solve the problem I was having. He provided helpful suggestions, was efficient and thorough. I later left the store with a new phone and Apple Watch, happy with my new purchases.

Marilyn was a great rep, answered all our questions, easily switched over carriers to Verizon. Got everything we needed and without a hassle. Wonderful customer service even with this pandemic going on. Greatly appreciated & a very happy customer! :)

Terrible customer service and not willing to help my elderly grandparents who needed some assistance with setting their phone up that was giving them issues with the 5G setting and did not bother to want to talk to them not once but twice in person and told them to call customer service and didnt seem like they wanted to help them.Verzion is commission base and doesnt care to help anyone only worried about sales not not quality and care of their customers.This location has Rude and unhelpful staff and terrible management.Do not recommend shopping at this location or in general to use verzion services not worth it.

Only two people working at a time. Long wait to be served5

It was one day in the afternoon that I decided to go to Verizon, and when I arrived there was an agent who was there but did not attend to me, because he thought maybe I dont speak English.Let me tell you that there was another agent named (Austin Shelton) and he attended me and treated me well as I was my friend for a long time and he understood my English.I bought a new iPhone and he explained very well step by step and he asked me if I had questions for him to explain it to me again.and he also offered me another product that we all need the product is the Wireless + multi-USB + Portable Batteryguess what? I bought it :)I am very satisfied with the great service that Austin Shelton gave me,Thanks Austin Shelton! God Bless you Bro!

Today I needed to get a new phone by mine took a dump. Cristal was very sweet, attentive, and took her time to help me with everything I Needed. Even tho extra precautions are in place it’s nice to have a nice person. Thanks cristal

I will start by saying Brandon, the assistant manager is the one that deserves 5/5 stars. He helped figure out the best deals for me and my sister, helped us transfer lines, and worked with our time frame so we didnt miss our movie. The only downside was how busy they were, we had to wait an hr for them to finish helping other customers. With the help we received, and the recommendations Brandon provided, it was well worth the wait! Thanks Brandon!!

Brandon was awesome! I came in just to get an upgrade and he ended up helping me lower my monthly bill without me even asking. He was definitely a big help! Thanks Brandon!

The worst ever treatment started by the manager from outside the store to inside were he sat with me then pawned me over to his employee which was even worst attitude I was starting a business account with multiple lines had me lookup my business license because they wanted proof of ownership. They got that info then all the sudden oh we cant start a business account because we dont know how many calls I will receive and security reasons which he was stumbling to answer why not. Stay away from this store very unprofessional. They dont care

David was extremely helpful and informative on all my questions. He explained every detail on processing my new phone and help me upgrade on a new phone device. Thank you David 🙂

Ive been to this store several times for various things and always had excellent service. Employees have always been patient and helpful. Last night I discovered my cell was dead and the cord had developed a short and it wasnt charging. I got to the store just before closing and the manager said they dont make that cord anymore, but he found one in the back that would work and he didnt charge me for it. Now thats service!

Sunday, 6/2120, They were untruthful, rude, and even said they were open out of the goodness of our hearts. I was told I could set an appt.( on 6/19) and talk with the same guy I was on the phone with (Richard) on 6/21 as my daughter was driving for 45 minutes to their store, come to find out, he was loaned out from another store and not even there. Nothing could be salvaged from their side so we went to Sprint and got good service and prices, thank you Sprint. May I never set foot in a Verizon shop again.

Brandon made the visit to the store a great experience! He was very patient and nice. Keep up the good work.

Great service, answered all my questions and more! Very friendly and approachable. Had a great experience on my visit!

Excellent help during shutdown. Very accommodating even with only 2 techs and 2 customers allowed in store at a time. They wont rush you!

After dealing with rude people in line. I got into the store and it was all easy sailing from there. Got the phone I needed and was out in the matter or mins. Took like an HR from the time I parked and got on the list to get back in the road. Thanks guys!!!

Cristal was great. Helped me pay my bill. Explained plans that were gonna save me a few extra bucks. TY!

The staff has great customer service! Even when everything is going wrong right now with whats going in they are more than willing to help with whatever you need. Thanks for being there!

I went in to buy a phone charger. He then, right away pulled out the most expensive charging cord. I informed him I only paid $20 for my last one. He in turn tells me thats all he had. (He grabbed the first one he saw and didnt bother looking) Needless to say, I walked out paying over $30 for a charging cord🤨

Working with Marilyn and Brandon was a great experience. I had trade in’s, account credits, a large amount of data to restore to my new phone, etc. your basic nightmare customer, but they handled my transactions with a great attitude! They were both wonderful and I would recommend anyone that needs help to go see them at the Riverside Plaza Verizon store!

Have to have an appointment! Nevet fixed my phone!

The store manager David was amazing he helped me even after I snapped at him because I was impatient!! I’m so thankful and lucky to have good service even after I didn’t deserve it. Thank you guys again !

David was really helpful and looking for ways to meet our needs and safe money at the same time.

Checked my phone and did not find any problems. Replaces screen protector. Store was very conscious of the COVID virus and only let on customer to one sales person. Others had to wait outside.

Friendly and fast. Got me on the road quickly and with great expertise! Ill be back!

I want to thank Crystal P. For gratefully and efficiently helping me with an embarrassing situation. She explained everything very well and gave me options and information I appreciate her very muchWe have been with Verizon forever.She is the kindest employee we have worked with. Thank youJanet Parks

Sales people there are very kind and courteous. Marilyn was especially kind and patient. I had problem with my online account. Thank you Marilyn and the staff

Heaven was really quick and useful in an emergency situation I trusted his suggestions definitely ask for him

I went into the store just curious what the current price of an IPhone 8+ was, Cristal wasn’t at all pushy, but very informative. She informed me about a promotion for an iPhone 11, which would’ve been the same cost of the iPhone 8+, so I jumped at it. I’ve been to other Verizon locations where they did not provide such offers, Cristal was patient, professional all while informing me of all my phone options & ridding me of my outdated iPhone 6. No upsells, just exactly what I desired even though I had no intentions of buying a new phone today. Thank you Cristal for all your help, I know to come back your way for my future upgrades.

David was very helpful. I felt safe in the store during these crazy times. Thank you!

Very quick and easy. Great assistance from Heaven.

Awesome customer service. The guys are great. Definitely went above and beyond for my son and I. Definitely 5stars 3 thumps up 👍👍👍

Marilyn was great! Excellent customer service, went above and beyond for me. Definitely recommend her if you come to this location.

Friendly staff, super helpful. David helped the entire process and I’m super happy with my new device!

They made leaving AT&T very easy. We’re saving money per month, with new iPhones. Couldn’t ask for a better experience.

They do an ok job here

Helpful staff that answered all my questions and gave me details on different services. Thank you for being open during this crazy time!

Great customer service experience. Agent was very patient and informed me of all my options.

Great experience upgrading my 3 yr old Samsung, Brandon walked me through everything and explained the deals, billing, options and the tech patiently, Im pretty tech challenged so I was grateful.

Brian was professional and knowledgeable. I was pleased with the entire contact

I visited this store yesterday to resolve an issue. The staff was very friendly and helpful. Unfortunately, they could not resolve my issue and I need to visit a different store to do so. Not their fault. If I ever have another issue Ill come back here again simply because of the friendly staff.

The young guy who help me was so very helpful and patience with me

We went into the Verizon wireless in riverside at the plaza, it was a last minute stop 20 minutes before closing and the young gentleman Simran Gonzalez was by far the best customer service representative we have been helped by from many different places. My family as well as myself were very grateful for his professionalism and his patience, thanks to Mr. Gonzalez my son is now enjoying his iPhone 8. Amazing experience 100% customer satisfaction.😁

Brandon was great and helped with the phones. But the store didnt have the wifi hot spot and it wont be there until Monday so now I have to go back again after making two trips already.

Customer service was professional and took care of all my request.

Great customer service fast

Amazing atmosphere. The guys in there really know what they are doing. Definitely my go to store. The manager Mario O. Is on top of it and Julio and Dom are very informative and provide excellent service

Excellent customer service, if anything, needs more stock to choose from.

Brandon was awesome helping me resolve my phone issues.

Simran Gonzalez is a very professional awesome customer service representative. Pleasant, very polite and knowledgeable about the products. I came in for a table and also got a couple of I phones. He went above and beyond to meet my needs.Thanks you very much for being s Blessing

Everyone was helpful and during these times with covid19 very safe place to shop.

Had an awesome experience great customer service. Manny was a huge help and explained everything clearly. He went above and beyond and I left super satisfied with the purchases I made that day!

I would put NO STARS if it was possible!!! Ive been trying to resolve a problem since May 10th and we are now in JULY going on THREE months. I walked into the store to buy a new phone and was told that Verizon no longer does the 2 year plan and that I would automatically be switched over to a new plan that allows me to upgrade my phone every year. I though Oh wow, thats nice.. But the sales man forgot to mention that I was paying an extra $80 for this ADD ON plan. The next day I was trying to figure out why my bill was so expensive and I realized I was charged for an extra plan. Naturally I called, said there was a mistake, and asked for a refund. Since than I have talked with a total of 4 different people whom have ASSURED me that theyve talked to corporate and my check is in the mail. Have I seen a check? NO. Now every time I call asking the status of my refund they extend the date that Im going to get my money back and have a huge attitude like its MY FAULT THEIR COMPANY HASNT REFUNDED ME!! Its extremely frustrating and I DONT recommend this location to anyone.

I heard a lot of good things about Carlos so I had to go check it out for myself and let me tell you... CARLOS IS AWESOME!!!! He was very helpful and gave me great advice. Ask for Carlos!!

Was helped by rep Dominic, also leaving a review on here and tell because it was explained to me that yelp has been taking down all the stores good review. Dom was a very kind and straight up gentleman. very calm and great guy to talk to.

Had to get my phones Sim card fixed, and, as it turned out, replaced. Carlos was outstanding-worked on my problem for well over an hour, including multiple phone calls to other locations. When I walked out, I had a new, cheaper-and better-plan. And phone worked flawlessly. It really was excellent customer service!!!

Tony was very kind, attentive and professional and he resolved my business quickly and effectively, I am very pleased with his service and help. I would totally recommend this place!😊

Ive been here about 3 times,once was not good,I waited an hour to pay my bill because there was only one employee present.Paying my bill took 5 minutes or less.The other 2 times were great,The gentleman who helped me was very informative and helpful.

Julio helped us out. He was fast and informative. We got in and out quickly. Julio was very friendly and answered all of our questions. Great experience.

Fast And friendly service. Offering a wide range of products for you to choose from. Great store! I recommend the store to every one.

Great customer service. Cristal was very helpful

The staff in this Verizon store are very informative and nice. I was able to upgrade my phone with ease, and they helped transfer my information over to my new phone. Very pleased with my iPhone 6S.

I went to get a plan for my new phone. They wanted my license and Social Security Card! Who carries a SS Card? (Youre not supposed to carry it with you BTW). Of course I didnt have mine, and I havent seen it in 30 years, so the idiot sent me to the SS Admin on the other side of town, where I waited for 45 minutes, only to get a receipt saying I would get a card in 2 weeks. I went back to the store and showed them the receipt, and told them I had birth certificate and passport, but that still wasnt good enough. At that point I had enough. I went to ATandT who didnt even ask for my license, and I got hooked up for $15 less a month. This kind of bureaucracy drives people insane.

Scam. Avoid this place at all costs. They will offer you a free upgrade which will be attached with additional charges. They will do anything to get you to purchase additional items solely for the commission. Try to go to a corporate store if possible.

He was polite, saved me money, and very helpful

I stopped here after getting a new phone from another Verizon and they didnt back up my information from my old phone to my new phone. I went home to try to transfer it myself and it just wasnt happening. I rushed over before they closed and before my dads birthday dinner to try and get it transferred. Simran was so nice and helpful! I cant thank him enough for doing that for me. And telling me that the other Verizon was in the wrong and should have transfered everything or else Id have to pay another 50 dollars to transfer.

Awesome came out with a good phone and excellent customer service.

Came in here last week with my girlfriend and son to take a look at our account, the store manager was very helpful and recommended a plan to suit our needs. We were paying over $60 in overages for the last few months, he switched the plan to a newer one and gave us a free tablet for our son, still saving us $30 monthly with twice the data. Weve been customers for many years, and were considering leaving for TMobile, but after this great experience we are giving verizon another run. Highly recommend that store to anybody looking for great customer service.

Marilyn was amazing!! She helped pick out my phone and transfer all the data!!

Folks here actually want to help you, unlike one of their competitors.

This is an awesome store. I was able to upgrade my phone here and get a good deal on my accessories. I would highly recommend this store to all my friends.

The 50 dollar fee is A SCAM!!!!!!! DO NOT DO IT THEY THINK THEY ARE SLICK BUT I CAUGHT THEM!!

Good service

Marilyn was awesome, super quick and easy. Thanks!