If I could give a ZERO I would.My T-Mobile experience has been a disaster!We were told one price at the store and were billed a different amount :(Conveniently the sales associate will tell you they cannot give you a copy of what they are promising at the time of purchase. National Supervisor confirms saying it takes 30-60 days to calculate what your are paying.First store manager Damon agreed and promised a credit twice and it would hit anyday...Repeated calls to new T-Mobile and the store manager Nomond have gone nowhere.When they do actually answer the phone the manager Nomond is always just stepped away and never returns calls. I did get ahold of him when he answered the phone and he said he never returns calls till he has an answer, But he would absolutely call me back Monday...That was 3 weeks ago.Over 60 calls to fix the issue has resulted in both the old store manager Damon and Jennifer at the national number promising a credit. Now a national supervisor is telling us that she will not do it even though she concedes we were told it was coming!!!She says we have to go back to the store and start over,,,,,, REALLY???We have now been lied to or misled by 3 different T-Mobile reps...ALL promising a credit but it doesnt come.T-Mobile and this store has provided one of the WORST customer service experiences Ive ever had.And their cell service sucks is not even close to what they promise!T-Mobile has not performed as promised :(AVOIDAVOIDAVOID

We were very happy with the store manager Damon. He was not pushy, made eye contact and didnt try to over sell merchandise. I have to go back in a few weeks and will only go to this store. 🙂

Ive been a T-mobilememberI for approximately 10 years. Ratings of 5 is more than appropriate .Im very please with service.

Good place and good service

Horrible customer service! Buyer beware! You cannot use your data and make calls at the same time. For example, if youre using maps, as I do for directions, and someone calls you, maps instantly stops giving you directions and you become lost, have to pull over. Or if youre on the phone with someone and want to meet somewhere, you cant go online to see if youre close. Its one or the other. I didnt even know this was still possible! Bet they dont tell you that when you sign up! They throw these amazing deals in your face, but dont disclose that minor detail. I had T-mobile. Was quite happy with it. I got sucked in with good deals only to find out that the customer service is terrible once youre theirs and you have to choose between date or phone calls.

I had a great experience with Armando M. Although I did not buy a phone here, he helped me update my replacement phone and change my service. Armando was extremely knowledgeable and friendly. I will come to this store next time Im ready to get my new phone.

Had an awesome experience all the workers were amazing especially Jennie. She was so nice, understanding and helped me upgrade my phone. Thanks again!

After rough a experience at Verison Wireless, my family and I decided that it was about time we changed carriers. We entered the store and were instantly greeted by David Jenkins, one of the store employees. He thoroughly explained the plans that Sprint had to offer and helped us have a very smooth transition from Verizon to Sprint. We are very pleased with how everything went, especially with the phenomenal customer service.

I came in and the employees were so helpful. Dylan helped me process my order and he was so informative and nice . And David was also giving me information on different phone and different deal. They are very professional and make you feel completely comfortable . Although they made me miss class trying to switch to a new phone it was completely worth it. Two thumbs up.

Me and my grandmother came in today to switch from Verizon to Sprint. David assisted us and was super helpful and provided excellent service. He and his associates are a great example of teamwork multi tasking to help each other out and as well help the clients in front of them including ourselves. I highly recommend this store and staff if you are in need of anything regarding your phone. Thanks again David!

I would like to Thank David Jenkins for his loyalty and customer service. He made our transition smooth with quick. I would recommend anyone to purchase service from this store. Well worth coming to Sprint. I would like to also Thank the other employees that helped us as well.

Fantastic! Thats how Id describe my experience .David and Dylan went above and beyond. They didnt stop til I had saved every penny I could. A truly amazing time. They were more than happy to see every customer in there. Whenever we hit a bump along the purchase, David wouldnt be stopped, he called everyone and their mother to get me everything I could ever want. I cant say enough about em, keep being awesome guys

Great experience. Very helpful Staff In Store, and on Customer Care line. They successfully completed What I needed.

These people are horrible they put up a great front and seem to be the best and extremely helpful only for my bill to be WAY more than I was told and they never paid of my device I traded in which means I got stuck paying for a device I dont even have because they took it! I am extremely disappointed! And my phone is non-stop messing up as well... long story short is they are shaddy...

NEW STAFF: Do not know company product details resulting in poor service.

This store has great customer service under new management. David the new manager made sure me and my girlfriend got the best deal on our upgrades! Will be using this store for all my service needs.

David and the entire team was super helpful and I got an incredible deal. Excellent customer care and one of my best experiences in the 17 years I have been with Sprint! Thank you!

This team is amazing. Came in for advice and ended up with the new note 8 and LG tablet. They gave great info and support. The store is under new management and a whole new staff couldnt be happier!

The EMPLOYEE that you hired.. are the best to represent your company.....They did the best to take care of my PROBLEM.. you should give them a pay rise !They are worth it...SINCERELY Raul..951/ 465 - 1532 CELL PHONE..

I went to the store today to upgrade my Samsung Galaxy 6 to a Galaxy 8. The store manager David Jenkins assisted me . I had a 10:00 a.m. appointment was done by 1130 . He was having to help other people in between and other sales associates yet I was still out of there in 90 minutes with a new phone. He was very patient and offered great customer service.

Friendly staff had me in and out fast

Sorry I had to leave you. Phone should have been warrantied. Lost a customer.But your employees are nice

My wife and I went in to get new phones. We were there for three days. They did not know how to transfer our old phone to the new ones we got. They said it was due to WiFi. I couldnt believe it was for three days. One of the employees made my wife cry. Luckily I was not there when that happen because I had to go to work. When I went the third day they act like nothing happen. They also charged my wife five times for a bundle deal they didnt even give her the stuff. I will never go back there.

I really like the service I received from all the employees that helped me, especially David and Simran. Great team work. Work hard to make me and my sons happy with our purchase and change to Sprint. Thank you

Manrrique Took the time to explain everything to me in detail. I was very hesitant about getting a new phone but he gave me all the pros and the cons to each phone. He kept me in my price range and helped me to get good deals. He was very patient and very thorough in all of his explanations. I did not leave there feeling like I was taken advantage of but rather taken very good care of.Ask for Manrrique when you go! He will take GREAT care of you!Also Jessica was amazing! She stepped in to help me connect my I watch to my new phone.This new team they hired is Wonderful!!!

These guys are awesome! Talk to Simran or David & you WILL be well taken care of here. The staff in general is very nice, respectful & very informative.

Dec 2018 I bought my new phones & was given the Sprint Drive. Soon after my car battery kept dying. I had to have it towed to the dealer 4 different times with the same problem.Idea- took Sprint drive out. Hasnt died since.

Great service very helpful, patient with us as were not so versed on these new phones. Tried a Sprint near our city they were not helpful at all rude so we went back to the Riverside Store on Central always so accommodating recommend them by far the best.

The worst experience ever. The store manager is an ultimate bluff master. They say a plan, but they put another, always resulting in an excessive charge. Network itself is horrible. Dont choose it!

DAVID THE MANAGER IS THE MAN!! GREAT CUSTOMER SERVICE. GOES ABOVE AND BEYOND TO MAKE YOU HAPPY

The new management is fantastic! I normally have a horrible experience when I go into a sprint store or call customer service. David and Simran took excellent care of me and made sure any issues I had were resolved to my satisfaction.

LaRon was extremely helpful! He was knowledgeable and patient and helped me update my account quickly and efficiently. He took the time to help me with my various concerns and I left there feeling like he cared deeply about me as a customer. I would recommend asking for LaRon when you get to the Sprint store!

Great store. Super helpful. New management has 100% better customer service.

This store was very rude to me I walked in with some questions and problems about my iPhone 7 Plus and they just turned me away they never even looked at my phone or considered even helping me all they did was try to sell me a Samsung they pushed me right out the door very rude I would never come to the store again. So literally about an hour later I called Apple support and they had my issue fixed within 40 minutes I would call your Apple tech-support before ever going to the store don’t waste your time.

Under new management and had the best customer service for a phone company ever. Definitely enjoying being a new sprint customer.

I was dreading going into Sprint at this location because of my past experiences but its the closest location to me so I thought Id give it another try. Im glad I did. Diego the Manger greeted me when I walked in and I explained the problem I was having with my phone. Even though they no longer have a tech at this location Diego was offered to look at my phone since he had the knowledge from working at other locations with techs, and it would save me the inconvenience of having to go to an other location. He fixed my phone, he was very professional and courteous. He also let me know that the store was under new management and new staff. I would gladly return to this store and highly recommend it to all my friends and family.

David Jenkins and Simran Gonzalez Awesome Help ... I’ve Been With Sprint 17 Years And This Is A Very Helpful Store

The Manager David was very helpful. Im glad the old manager is gone he was very rude and never gave good customer service. Thank you David for taking the time to look at my account and give me options. I will be back from now on and no longer purchase at the mall.

First time leaving T-Mobile and so happy we came to Sprint in the Riverside plaza the manager David and Vanessa the employee were great very satisfied highly recommend this location

The young ladys there were so helpful and had patience and answered all my questions before I left the store 😊 its kind of hard to find good customer service like that. Thankyou

The store manager was very nice and helpful with everything I needed help with. Will definitely be back again.

Went in to check my account, however, without my PIN# they couldnt help me. Even with my Drivers license and all other identification I had with me they still couldnt help me. They directed me to the corporate store on Tyler, however, when I asked what time they closed the guy said I would have to find out. Like, seriously? You couldnt even tell me? You had 1 customer inside the store and 2 employees. You, the guy I talked to, was just sitting on your butt when I walked in. So irritated with Sprint right now!!

The sales associate was very pleasant and helpful.

New store manager David was very very helpful and answered all our questions and we would recommend his store to our friends

5 stars for Meghan and Veronica for getting my billing issues resolved, plan changes corrected, and following up a couple of days later to be certain I had an A-1 customer service experience. I will not be calling in to cust.service anymore they created a headache and I am sooooo glad I dropped into the Riverside store, they fixed it all. Thanks Ladies!

David is a very patient, helpful manager!Thank you so much for all your help

Dylan is a great manager! Happy, friendly and speedy.

Sean Schreiber was very informative and professional. Very nice experience.

Great customer service. They took care of me and made sure my information/aps transferred correctly.

Very helpful great customer service new management new employees best service in a long time!!!

Not good with electonics and had wonderful assistance in the purchase of a new phone. Good service.

The best customer service Ive ever experianced. Dylan and David are the best!!!

What a GREAT TEAM . #DLYAN #MANRRIQUE AND MANAGER--DAVID YOU GUYS ARE AWESOME, YOU TOO YURRISA

I called this store to ask about a problem with my phone said they cant help me because they have to see me in person WOW so they said you would have to come down to the store with your ID I drove to there store then when I got there they said you will have to prove you are who you are I said here is my ID they said you have to prove you own your business for us to talk with you WOW I left the store and cant believe this customer service the worst ever I ahve been with sprint since 1987 NO MORE

It took an amazingly long time to just buy and place a screensaver on my iPhone. There were hardly any customers in the store, a bunch of staff behind the counter doing nothing, and it still takes 30 mins to buy and lay on a plastic film?

Good customer service great team work in the store.

I got excellent service from Sean today!

Love this store and the peope! The only sprint store Ill ever go to!

Excellent service I recommend this store tooAnyone

Best customer service ever David jenkins helped me with switching over to sprint from metro i couldnt be happier with the service thank u Sprint !!!

Dylan G. Was amazing!!! He helped us with all our questions!! And our cords!!

Great Customer Service

Desire, the manager is amazing! She helped us with everything we needed

Got my new phone and service here.

Great experience, switched from ATT, I WOULD recommend this store,

Always good customer service

This store is the worst store ever I switched my plan and the big headache and problem started my bill was more than $1400 the the african american manager didnt help me he was just eating on the back and I can see him He sow how frustrated I was talking with those idiots in customer service they are the worst and said me talking to them theres nothing I can do..really?!!!

Good Gus help in stig

David, the new manager, was awesome and very informative!!!

Dude i think im about to walk out MAKING $$ Dylan and David hooked it the eff up! I think hes about to buy us pizza too, what?! Dylan, you are the man!! We for real got pizza, awesomeeee man.

Often there is a wait. There is a Sprint company store at Taylor Mall

Great service

Great costumer service!

Good staff

I went to sprint store to pay my bill and they said its $3 extra for the convince fee, $3 Isnt alot but if its a sprint store I should not be charged extra for paying my bill, and then the guy working rudely said were independently owned, but as I went out the door its written small, very misleading, I thought I was going to an actual sprint store.

I have tried all day to call to see if my new phone arrived and it goes to voicemail. The voicemail is full so unable to leave a message. I guess since the voicemail is full, they dont return call anyway.

David was very helpful

Great service from Dylan

Takes forever to get a new phone.

Rude people, worst cell service

Great Service

Verison

As expected