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Inland Empire Auto Body & Paint, Inc.
6411 Industrial Ave, Riverside, CA 92504, United States
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Inland Empire Auto Body & Paint, Inc.
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K
Review №1

This shop is outstanding. Following the work done on my car (complete repaint) it looks better than when I purchased it virtually new. They completed the job ahead of schedule, handled all insurance documentation (discrepancy on the paperwork from the insurance company) and held on to the car until I returned from vacation. Issac & Lucy, couldnt be friendlier, and theirs is my go-to body shop.

Do
Review №2

OMG!my 26ft Regal looks brand new!GREAT JOB GUYS!I can see my REFLECTION!Definitely bringing my other vehicles here.Definitely RECCOMEND IE AUTO!Even painted a small piece that looked unsightly!And even armoralled my spare tire cover!Went above and beyond!

Li
Review №3

I brought the company Limo to Isaac and their team did an awesome job on it. I was Impressed of how good my limo came out. Price was on point, I highly recommended this Body shop

Di
Review №4

Great service, great staff,and over all excellence at its best..many years of experience and service to the community..

Al
Review №5

I would not recommend taking your vehicle to this place for repair. After My accident I decided to take a chance and use this place, big mistake. First they told me 2 weeks to totally repair my car, nope. Took them 31 days coincidentally the exact number of days the issuance allowed me for a rental car. Then when they did give me my car back it was missing a bunch of major pieces, the lower lip spoiler, the inner fender liner, housing around my fog light and many other things. Like if I wouldnt notice. Now I had to return on my time with no rental to get these corrected. Big inconvenience. And they never aligned the car telling me that I had to do that on my own time. Not to mention the work quality is not very good. The paint was ok but the fit and finish around the bumper, fender and hood are way off. Also my car rattles so bad after they got their hands on it. Something was left loose that I have to track down. Then on top of that they stole my led fog light bulbs and replaced them with cheaper incandescent ones. And whatever chemical they used to clean the engine is totally eating away the paint and finish on the items in the engine bay. Which brings me to this question why are they detailing my engine bay? What did they do to get to that point? Another thing I found was the very next day I got my car back I had a screw in my tire. Now I know I could have picked it up anywhere but the tire shop showed me the screw and both the tire tech and myself agreed it looked alot like a body screw. So I would recommend avoiding this place at all cost. Some may think Im being petty but my car never rattled like this or had messed up body lines.I generally dont like writing bad reviews but I had to about this place cause Im so upset with the work quality. I waited along time before writing this review trying to give them the benefit of the doubt but there is no mistake, the issues I am having with my car are directly related to this shop and their crapping repair job. My advice look elsewhere

Jo
Review №6

Read the reviews. The one star reviews seem to have the same consistent issues.

Ke
Review №7

I was recommended this place by a good friend of mine since my last body shop began going downhill in terms of quality. I had been turned down by multiple shops that my rubber/plastic bumpers on my car could not ever be painted (and hold paint) due to being dried out over the last 30 years in the So Cal Sun, so Id have to get replacements. When I took the car over to Isaac and the team, they assured me that my bumpers could definitely be painted, and painted to match the rest of the car that the another shop painted about 2 years ago. He came out and assessed the car and we had a conversation like we had known each other, it never felt like a business in the sense that they only care about your money - for whatever thats worth to those that actually enjoy being treated by a shop like they actually care. I cant believe how well the paint matches, Im a VERY picky person, especially with my cars. The quality of the paint, the masking and the buffing they did is second to none. IE Autobody takes pride in their work and it shows. I would not hesitate to recommend this place to anybody.

Am
Review №8

I had a great experience with this collision shop. I highly recommend them. They have a friendly staff that is always willing to help, and keep you updated on the process of your claim. The work was great. I am very pleased. Thank you IE shop for your help.

Ro
Review №9

Very polite, very knowledgeable. Im getting my car done and I do recommend them highly

Ro
Review №10

Very professional.Stephanie was very knowledgeable and she offered options for our bodywork.I highly recommend.

Ma
Review №11

98 jaguar XK8 CONVERTIBLE. Beautiful work, as you can see by these pictures.

Fe
Review №12

The crew are awesome. Isaac knew exactly what he was doing and my car turned out fantastic. Defienetly will come back to more body upgrades.

Sa
Review №13

This place did an awesome job. The quality of work is incredible. Not only did they do things in a timely manner (really fast i might add), they also did a great looking job on a vehicle that needed a lot of TlC. When we got the vehicle back we couldn’t believe it was the same car. They where always so friendly and made you feel comfortable. Thank you so much. Made a loyal customers for life.

Sa
Review №14

Fantastic repair work and wonderful fair cost. Great people to deal with......

Pe
Review №15

I took my new car here to have the calipers painted.They did an incredible job, so much so that my friend took his car and I took my other car and had them paint those too. They too turned out fantastic!!Issac and his team are outstanding!!! Thank you guys !!

K
Review №16

We were in need of some basic information and an estimate to have some body work done. I first spoke with Liz, immediately she made me feel so comfortable and at ease. She was so knowledgeable and thorough, I really can’t say enough about her. I sent her the information she requested, and she got right back with me. She explained everything in great detail and answered all my questions. In being a woman, this process can be a little intimidating at times, Liz made it a better experience. I do believe she is representative of the whole staff there. If she did not know the answer, she would put me on hold and come back quickly with the answer. I did speak with one other person on a follow-up conversation, they were great as well, I regret I do not recall her name. Our situation is a little complicated, and still on going, but we would not hesitate to take any of our cars here. I will definitely recommend them to friends and family.

ta
Review №17

I was very happy with the quality, price and efficiency of their work. This auto body shop really value their customer well, Estafiny was very helpful and knowledgeable at her job. I highly recommend this place and will definitely return if I need to in future.

Mi
Review №18

I just want to say thanks to Isaac and Estefany and everyone at IEABP!!!! They repainted my Acura and did an amazing job at that! I couldnt believe it was the same car when i first saw it finished! Words can not describe how happy I am! They exceeded my expectations and honestly I do not think i could have been happier with the outcome...thank you guys again and god bless all of you!

Ga
Review №19

My wifes car looks brand new! Will defiantly be going there from now on! Genuine people and very reasonable.

Ri
Review №20

Ive had two great experiences with Inland Empire Auto Body and Paint. One was a minor repair, and the other was a major job, and both times, they handled it quickly and efficiently, with absolutely no hassles with insurance or anything else.The quality work they do is excellent. My car looks better than it has in years, and the customer service is exceptional. I had to drop off my car right at closing time on a Friday night, and they stayed late to get me checked in. Theyre great people.No one wants to be in an accident, but if it ever happens again, I know exactly where Ill be taking my car. I highly recommend them.

Bi
Review №21

We took a 1997 Dodge Ram to the Riverside location top be repainted. The paint on the roof and hood was completely destroyed from 24 years of the sun/weather. When we came to get the truck, the paint-job was excellent and went beyond our expectations. The trucks paint job looks like it could of just came off showroom floor. The price was very reasonable and fair. I would not hesitate recommending IE Auto Body & Paint to anyone.

Ro
Review №22

Good service, good people!

Sh
Review №23

I would not go anywhere else for body work or paint... My whole family goes here. Everyone is so friendly. Customer service is great!! Attention to detail is great!

Ka
Review №24

BEST PAINT AND BODY SHOP!!!I received the MOST AWESOME SERVICE!!Owners and front office rep., Stephanie, were OVER THE TOP with accomodating my needs and my new bumper is BEAUTIFUL!!THANKS SO MUCH, EVERYONE!!

Ja
Review №25

This auto body shop is awesome! The staff is helpful and friendly. They work they did on our car came out like brand new! Very happy with the experience and we are taking our other car in for small dent and ding repairs. Better than fair prices. Great experience!

Cr
Review №26

Inland Empire Auto Body & Paint is awesome! My son got into a car accident and I went to Lucy and Isaac and what a great experience. They took care of everything with the insurance company. And the work was excellent, better than I ever anticipated. I highly recommend them, not just as a great body shop but they are great people to work with! Really good human beings.

Li
Review №27

Ive taken my car here 3 different times and they have done an excellent job every time. I wanted to get rid of it because it looked so bad before I took it in, but now it looks brand new again. Great place to go for all your auto body needs. Wonderful people, wonderful customer service and great work. I have recommended this place to my friends and they love it as well.

Ke
Review №28

Riverside location. Trustworthy

Ja
Review №29

Great customer service. Isaac and his team were very helpful, also flexible in regards to drop off and pick up. Gave me a good price as well. Ill be recommending them to all my friends and family.

Kr
Review №30

I took my Honda Civic here after getting rear ended. I found the place after reading the rave reviews here on yelp, all of them were spot on. Everybody here is super helpful throughout the whole process and the line of communication was great the whole time they had my car. The work they did on my car was wonderful, you cant tell my car was ever damaged. Dont hesitate to bring your vehicle here.

Cr
Review №31

I am pleased with the results on my hood. Im so glad they were able to fix the paint job. I might be back soon for another fix. Thanks guys!

K
Review №32

I posted previously, but now that I recall, just want to acknowledge again and say thank you for all the help to Liz & Lucy.

Ro
Review №33

Thorough, friendly, goes above the others in pleasing their customer base. Prices are great for the quality.

Pa
Review №34

Came here after Seidners Collision refused to repair my car because they couldnt blend the paint and guarantee the work?...? Made no sense but these guys were able to fix my car after Ive been hit in the front and now it looks like brand new. They even cleaned and polished it. Estephany was super nice and personable. Recommend for sure

Ju
Review №35

Best place for body work, paint and all automotive needs A+++++

Te
Review №36

We love this company. They fixed our car quickly, expertly and at a great price. They are the type people that sincerely want to do their best for you. The people here are warm and friendly and I recommend them to all of my friends.

Mo
Review №37

Great customer service and made it easy to deal with an insurance job. Ive seen what they do with restoration jobs and also custom jobs and it looks great! Definitely give them a call and check them out!

Ch
Review №38

Lucy and Isaac are two of the most professional individuals I have ever had the pleasure of working with. My experience at this body shop was excellent and the work was top notch. I would highly recommend Inland Empire Auto Body & Paint for your next insurance repair or custom job. Keep up the good work!

au
Review №39

The lady at the front desk is very helpful and the turn around time was great to get my bumper fixed. They did a good job.

Mi
Review №40

Posted this months ago... It is now 2021.I cannot get them to return my call.I have a vehicle at IE Auto that they will not complete. Last I heard there was fire nearby. Now...

Ja
Review №41

If I could give this business a -10 rating, I would. This place is a joke. I brought my car in on August 26th to see if it had to have the paint either buffed out or repainted. I had two separate claims through State Farm from two different instances that ruined the paint. I spoke to Isaac Gallardo, the CEO, and he told me my car needed to be repainted. I told him to go ahead and submit the supplemental claims to State Farm, so we could get going on the work. I waited a week and still heard nothing back from him. I called and Estafany, the receptionist, told me she would have him call me back. He never did. I then wait another day or two and called back again. This time I got to speak to Isaac. He told me that he had done nothing with my estimated to State Farm and that he had dropped the ball. He stated that it was because he didnt know how to submit the claims because there were two of them. I told him he should have called me to ask to call them, or call them himself. He never said he was sorry for the delay, just that he understood because I was unhappy with his service. I didnt feel comfortable leaving my car with him for weeks to paint, to trust that he would be working on it and not just letting it sit because he couldnt even get the estimates to the insurance company in a timely manner. I then had to call State Farm, myself, and get the directions for him to write the estimates. I gave him the instructions that State Farm had given me and he stated that he would get right on it and get them submitted. I stated to him that I was having some surgery done and that he could have some extra time to get this finished. I thought that we were now on the same page, but I was wrong. This was on Thursday, September 5th. He told me he would call me on Monday, the 9th. I never received a phone call from, so I called him on Thursday the 12. I got to speak with him on that day and he stated that he was waiting for me to call him and give him the go ahead on the estimates, but that he hadnt submitted them yet. I never said I would call and I had already given him the go ahead. He then stated that he would go ahead and submit them on Friday the 13th, and we should hear back within 24 hours from State Farm. I called State Farm on the 19th and they have not received the estimates from Isaac. I called the office and Estafany told me she would have him call me back, and he never did. I called them today, September 20, and fired them. Isaac couldnt even get the estimates to the insurance company in 6 days short of a month. I have no idea where they got all the great reviews from because he does not run a customer friendly, responsible, reputable company. Thanks Isaac for DROPPING THE BALL AND WASTING MY TIME IF YOU DIDNT WANT TO DO THE WORK, YOU COULD HAVE JUST SAID SO. DONT GO HERE IF YOU HAVE INSURANCE CLAIMS...THEY CANT HANDLE THE SITUATIONS WITH THE INSURANCE COMPANIES. BAD, BAD, BUSINESS ETIQUETTE!!!!!

Mi
Review №42

This place is awesome. Thanks to my kids, we have had numerous vehicles at their shop. They do great work, quickly, and handle everything from start to finish, including the insurance people.They are honest hard working business people and can be trusted with your prize possession... your vehicle! I will continue to refer them to everyone who may need their help.

Jo
Review №43

Great service and very customer-friendly crew. They took care of us and our car really fast. Thanks Estefany and Isaac.

He
Review №44

Got my F150 painted here and I love it.

Me
Review №45

Great service

Se
Review №46

Thank you Inland Empire Auto body & paint for your awesome work on my vehicle. I am so happy I decided to have my repairs done at your facility. I will definitely recommend this shop to anyone that needs collision work.

Ch
Review №47

They do a GREAT job.. Definitely will come back if I need to. Customer services its awesome...

Th
Review №48

Brought 2 cars in for body work and paint 🎨 they always do a factory job on everything the owner is a chill dude. Price wise you wont find anything better in riverside

Sy
Review №49

Awesome Work! They painted my motorcycle completly custom true blue/silver thats right Dem Boys airbrush is tight, all i get is compliments daily, almost pulled over each time i ride my bike. They have great service and i dont think anyone can do it better. Price is beyond fair. I have sent two of my friends to get their bikes painted and they love it.Highly recommend!

ma
Review №50

Polite, str8-up w/ you, & best prices in town!!!

Me
Review №51

Got quoted $632 to get VERY minor front bumper repair and grill painted on my 2012 Toyota Tacoma.. Thought that was an outrageous price so I drove right down the street to MAACO and they quoted me just $298!! Dont waste your money.. SHOP AROUND!!! Someone who doesnt do the work.. Shouldnt give estimates!!

M'
Review №52

Inland Empire Auto Body & Paint recently repaired a rear end crash to my 2012 Acura TSX. The car looked brand new when I picked it up- prices were great, even included a brand new tail light which saved me a fortune off the dealer price. The customer service was excellent, clear communication, my car was done in the time frame I was given, the paint (pearl) was an exact match, and the quality of the repair was superb! I think Im going to try their detailing next! Thanks IE Auto Body & Paint for making the task worry-free!

Ch
Review №53

Great customer service

An
Review №54

I went here to get a car repaired and repainted. It was a hit from the back (fender bender) and the paint was scratched off in the crash contact. Isaac and Lucy were able to fix up the Honda Civic 2011 back to its brand new condition and look, not only were the repairs amazing and unnoticeable of the crash, the grey paint that was applied matched the entire cars grey scale color, LOOKED LIKE NOTHING EVER HAPPENED. Price was perfect and the TIME done was in EXCELLENT FAST timing. Had it done in time as needed. GREAT people and company. May God continue to bless them very much and their workers!

Ja
Review №55

Family owned places care about you.

Er
Review №56

WOW! Detail Detail Detail!!! These guys are amazing Issac and Yuni are super helpful. I brought in my 1970 firebird and they stripped it down and sanded it went over everything, door jams to the moldings around the side marker lights they dont miss a thing! I have to say if youre looking to restore an old car Id recommend this place to anyone and their prices are really good!

Re
Review №57

Thank you to Issac and Lucy, owners of Inland Empire Auto Body & Paint, Inc. Great Customer Service from front office staff Karlena. Issac went above and beyond on the service he provided of painting on my car. Thanks again for your attention to detail.

Em
Review №58

Isaac is the best! Give them a try, you won’t regret it! Their work is awesome!!!

An
Review №59

IE Autobody and Paint fought my insurance company to get my car fixed. Im so grateful for their tenacious efforts and phenomenal customer service. Im so happy I decided to take my car to them - well worth the 30 minute drive. Karlena is so awesome - she really knows her stuff and is not afraid to call the insurance companies on the customers behalf. THANK YOU! THANK YOU! My wife and I are extremely satisfied.

Ry
Review №60

Honest owner, Isaac was my next door neighbor for a number of years. Good guy!

JE
Review №61

Inland Empire and Autobody came highly recommended by my trusted mechanic. Ive used them twice now for damage sustained to my sons car while parked at the university they attend.The 2005 CRV looked amazing at pick up. The new paint matched the old paint exactly, and the bumper fit perfectly. Isaac (the owner) explained in detail what was done to the car, and was available to answer questions. They went above and beyond by washing the interior and exterior of the car, shining the headlights, and removing hard water stains.Not only was the work done excellently, but the customer service was excellent as well. Both Yuni and Lucy were positive, enthusiastic, and precise when it came to discussing the progress with the repairs. From beginning to end, I felt I was in good hands and that I was not being taken advantage of.When I left, I told them I hoped I would never see them again because I never want any more damage to our cars. :) However, I did say I would highly recommend them to anyone looking for an honest, excellent repair shop.

Hr
Review №62

Isaac, Lucy, and Yuni did an amazing job with my 07 Navigator and my 06 Avalon. I dropped off the cars and in a few days, my cars were ready for pick up. In addition to other items, they repaired the rear bumper on the 07 Navigator and repaired both front and rear bumpers on my 06 Avalon. The paint was blended so well you couldnt tell its been hit. I love the way they go the extra mile to make you happy...a true mark of costumer service and work technique!! They were very understanding with me in regards to additional items I needed done on both vehicles. Yuni made everything run so smooth. I definitely will recommend this shop to all friends.Once again thanks to Isaac, Lucy, and Yuni... you guys are awesome! :)

TU
Review №63

TOOK IN MY LEXUS GS350 FOR UNDER CARRIAGE REPAIR. KARLENA WAS VERY POLITE AND HELPFUL IN SETTING UP THE INITIAL APPOINTMENT. MEET WITH ISSAC AND WAS SET UP WITH THE RENTAL AND INITIAL ESTIMATE. ISAAC HIMSELF DROVE ME TO THE CAR RENTAL, VERY NICE OF HIM TO TAKE TIME OUT OF HIS SCHEDULE. REPAIRS WERE DONE CORRECTLY AND FAST. THROUGH THE WHOLE PROCESS KARLENA EMAIL ME AND KEPT ME UP TO DATE WITH THE REPAIRS OF MY VEHICLE. OVERALL, EXTREMELY HAPPY WITH THE WORKMANSHIP AND CUSTOMER SERVICE. I WOULD HIGHLY RECOMMEND INLAND EMPIRE AUTO BODY TO ANYONE WHO IS LOOKING FOR GREAT WORKMANSHIP AND CUSTOMER CARE. THERE ARE ALOT OF SHADY AUTO BODY SHOPS OUT THERE,,,THIS IS NOT ONE OF THEM.

Ch
Review №64

I just had my SUV detailed at Inland Empire Autobody and Paint today, what an awsome job. The car looks like it just came off the showroom floor. They paint cars extremely well but I didnt know that they did auto detailing until I ran into a friend who had his car detaile here. I was so impressed that I had to take my Suv.The attention to detail was more than I expected Im talking using a tooth brush to make sure that every nook and cranny of the SUV was perfect.A big thanks to Issac and crew for an oustanding job.

Tr
Review №65

Somehow, when Inland Auto Body & Paint was looking at my bumper, they said to themselves...Well just fix the 3 biggest scratches and leave the other 10-15 tiny scratches that are all over the bumper, which I couldnt see when I picked it up, only when I got back home, because they parked it under the glaring sun. When I asked why nothing else was fixed or at least touched up besides the biggest marks, I was told, it doesnt look like it came from an accident. My vehicle is literally brand new, less than a month old, what do they think, I drove through a briar patch then afterwards the car hit my bumper?? Not even a courtesy call to ask, nothing at all. That annoying lack of attention to detail aside, the office manager does seem to care...except for not calling me about the other scratches of course.

Jo
Review №66

Im typing this review the way that my experiance at this shop unfolded.I went to this body shop based off of reviews on here and other sites. Issac, Lucy, and Katie come across as wonderful people and they were/are pleasant to deal with.However, i cannot refer anyone to this shop based off of my experience here. I personally would not come back to get any of our vehicles repaired here unless its warranty work for the one that was fixed here.When i initially picked up my vehicle (insurance job) after it was repaired, paint job was poor (specific areas were not painted, or painted properly), there was overspray on parts that normally do not have paint on them (trim pieces), parts were not reinstalled that were originally removed to repair the damage, vehicle was dirty, bondo-work could be seen through clear coat (you could tell which direction the bondo filler was sanded due to someone being to lazy to use a fine grit sandpaper to complete the job), license plate tag was removed/scrapped-off (this is ridiculous on so many levels), parts that should of been replaced were not replaced..in my opinion the vehicle was not completed in a timely manner and seemed to have been rushed at the end to be completed. I returned the vehicle to have the items above and more, repaired/addressed.I understand some of the parts acquisition was out of the control of the shop, but i have the impression that the parts-searching could of been accomplished a little more stream-lined (utilize more sources such as other dealerships, research vehicle forums, research various online sites that sell parts, do better research locally within wrecking yards). I the customer shouldnt have to do research on my own (out of my own frustration) and point you in the direction of where to acquire any part (i only did this to get my car finished).When i picked up the vehicle the second time, all the items were addressed that i requested to be addressed, the vehicle was cleaned properly this time...there are some issues im not happy with regarding quality and finish on the paint in certain areas...but i can live with it.Overall, Issac, Lucy, and Katie were pleasant to deal with. However, communication was poor based off of being told a few times that i would get a call back and it not happening, or not happening in a timely manner. Or being told that i would get a call back by one individual and actually getting a call back at another time by another individual. This i find to be un-professional.I feel in the end that this shop can turn out awesome work....ive seen some of the vehicles in the shop and know that they can do better then what occured with my vehicle. It frustrates me why my car received sub-par treatment/work done to it and came across as a rush job at the end (paint/body work wise).... maybe its the painter that was replaced shortyly after my vehicle was painted, who did a horrible job in my opinion, or maybe its to much work and not enough manpower or quality manpower, or maybe the lack of quality control led to my situation. Either way, i would never let a car leave my shop (if i were the owner) in the condition that i received mine initially and with the crappy work that was accomplished on it. I regret going here and not taking it elsewhere...i hate saying this because i was excited when i first dropped it off, and the owners are nice people. But this in the end turned out to be a nightmare. Sorry about the long post, but this is a honest un-biased review which may shed light on someone else that who will be in my position of shopping around for a dependable shop to fix their vehicle.

Jo
Review №67

Had to take my car to another shop to fix part of there work. Overall had a bad experience.

A.
Review №68

Top notch work and Excellent friendly Service.

Re
Review №69

They treat you like family.

Ge
Review №70

The best body shop in riverside 🚘

ju
Review №71

I love this place because i work here

Ro
Review №72

2 years to get car done and was poor workmanship

Ru
Review №73

Cool spot

Ju
Review №74

Very friendly !

Me
Review №75

Professional business!

Ju
Review №76

Bad service 😡

JO
Review №77

I loved

Jo
Review №78

Well

Information
45 Photos
78 Comments
4.6 Rating
  • Address:6411 Industrial Ave, Riverside, CA 92504, United States
  • Site:http://ieabp.com/
  • Phone:+1 951-637-1365
Categories
  • Auto body shop
Working hours
  • Monday:8AM–5PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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