I had my rear bumper replaced there, i wasnt able to get my car on time because i was told that the insurance company did not send any payments and they will not release my car unless the insurance company check reach them or i have to pay for the full amount to be able to get the car and then let the insurance company pay me! i waited for an extra week to be informed that finally they found the check in another department and the car can be released now, then i was surprised to find scratches on the front bumper painted in a color not matching my car and when i asked what is this ? i was told that the detail shop had washed the car and did some Touch ups that i did not ask for, sign for or even know about, and i told them i did not ask for anything to be done except the rear bumper and if you want to complimentary do something at least do it professionally, the answer i got is probably the high water pressure that was used to clean the car made the scratches bigger and then they tried to color it with the same color of the car ( which is obviously different) then they recommended to remove the touch ups which made no sense to me because it has already been scratched and the plastic color will appear ugly! i sent a text later on asking for the manager number but they did not reply, the main reason i wanted to go to a certified BMW collision center is the mishaps i could face in other shops, but i was not satisfied with fixing the rear bumper but ruining another part of the car!

BMW collision center has failed to properly communicate and let me know that my car was an even being worked on every time my car was supposed to be finished they would update a text pushing it out two weeks longer and then had the audacity to tell me that there’s other cars that are there in a lot of cars have came in BMW you guys need to do a better job at communicating and being professional this is definitely not professional how long do you expect my car to be in the shop two months this service is very poor and I am saddened come on bmw

Words cannot fully express my gratitude to this facility and its team of professionals. My beautiful baby (Black-328i) was marred in a collision leaving work. After a great deal of patience and working back and forth with all parties involved I can confidently say it was returned to me and looked as beautiful as the day I bought it. The quality of the work is nothing short of breathtaking. No visual memory of my accident is apparent and leaving the center in my restored Beauty almost made me tear up. I absolutely love the brand and the hard working people at this amazing center that drive it forward in every experience I have with them. Thank you Nestor, Eli and Team. So grateful. Thank you!

Lady at the front desk did not want to give me an estimate made a lot of excuses saying my insurance wouldnt cover vandalism etc...

We were pleased to see that Riverside BMW had a certified collision center. Armando was our estimator writer and saw damage we did not see. He was very meticulous in his examination of our vehicle. He and Nestor handled the coordination with our insurance adjuster. The workmanship and paint job were flawless.The car was detailed and immaculate when we picked it up. The car looked better than new.

Rick and Nestor were very warm, friendly and professional! I highly recommend the establishment!

For a center that just started, these guys are doing pretty good. The Manager there is an outstanding guy, he will treat you right. Overall a good experience.

Armando, the collision estimate writer possesses exceptional skills and knowledge. He always had my best interest in mind and did not accept anything less when working with the insurance company adjustor. There was extensive damage to the suspension. Car was placed on gig, left corner panel and door needed to be replaced. The paint job is flawless, excellent workmanship on all work performed.The car was ready when promised, it was detailed and emaculate when I picked it up.Please extend my thanks to everyone involved in the repair process.

Great staff..

Be advised that if you take your vehicle here expect for it to be in the shop for a loonnggggggg time! I took my vehicle here because it’s brand new and was hit by another vehicle. Something that would have taken most shops maybe 2 weeks has taken this shop going on two months!! I still haven’t got the car back and they keep pushing out the completion date!!