I had a great experience without an appointment.., Eric was my salesman and even though they had only one cash register and the rest were for charge cards. I paid cash and had to wait quiet a bit of time because of a non thinking sales associate who would not log out for at least two to three minutes so I could be on my way..., Eric felt what any of us.. I paid and I have to go syndrome he got the manager involved and in the following minutes ( 5 more ) my phone was on receipt in hand and on my way.

Very respectful and helpful with everything I asked. Took their time to show me how my iPhone worked. Went from Android to iPhone. Didnt know anything about the iPhone, she took her time to show me.

Great attentive service they work as a team to solve issues one at a time ask for Chip

Carlos is amazing, Eric I MISS ANWAR( gone to work at a gym) 😢❤ WISH HE RETURNS AS A MANAGER WISH RICHARD( Midlothian location)comes back to this location! Tim is also amazing Maria is good but she is at capital one now. I only trust in those people 💯

Jon is a life savior! He is the most intelligent T-Mobile employee I have met. He should be teaching the Tech Support number how to do their job.

Jon swapped Sprint sim card for me this morning. Very pleasant and quick-about 5 minutes, while listening to me chatter about my 50 year history of phone bills. Great, professional service.

This review is not for this particular store, but for T-mobile/Sprint as a whole.My friend and I share a plan, we both were due for upgrades, and we had sprint. This was our first time dealing with T-mobile instead of sprint, thinking we would be able to walk into the store and be treated like a t mobile customer because they merged with sprint, dead wrong. It has now been a month since my friend ordered and received his upgrade, and it has been a nightmare ever since, we went in to upgrade my phone and wanted to pay his old phone off and it took the adviser over 2 hours just to find the right line and he blamed it on sprint. Then told us there was nothing he could do about paying off my old phone, so all together we have been dealing with sprint for well over a combined 18 hours, dealing with shipping, returning s etc.And they blame it on t mobile? This is the sloppiest business I have ever dealt with, and then we find out today that sprint t canceled the new from being shipped thus, and no one knows what the hell is going on.both of these companies are garbage.

You guys need a class on customer service, especially the girl with the black curly hair, I believe she might be Hispanic. Extremely rude. Seriously, customer satisfaction is the #1 priority in ANY successful business and people with a nasty attitude will always bring you and the company down so either fix it or remove the problem by letting her go.

Im glad Im glad T-Mobile has that personal connection. I do not like talking to robots or computers because they dont think. But, at the same time, T-Mobile has to bear in mind that these young people they hire are dealing with older folks and they need to have much respect. They need to stop being condescending.

Great!! I left them over a year ago to go to Sprint. Knowing that T-mobile was going to buy them and take over. Was hoping to get a better priced plan until the merger. HUGE MISTAKE!! Ended up paying the same as I was and had terrible service. Took my Sprint phone to T-mobile today and got one of their sim cards. Can already tell a difference in call quality and a huge difference in data speeds. Glad to be back with T-mobile again.

Elise was amazing she helped me after I had a very bad customer service experience from the T-Mobile off of Brook Road. She helped me out with no issues and quick friendly service which was needed after a long day of work and having to go out of my way to get better service. Elise made my day with her customer service and smile that Im sure she had on behind her mask lol!!! You guys need to give her a nice raise she does her job very well.

I have had phones with sprint>Verizon>and now T-Mobile. I have been so pleased with my T-Mobile experience. The customer service is the best customer service I have ever experienced period. T-Mobile isnt perfect like every company, but T-Mobile works the hardest to get it right. And the representatives at the Staples Mill location mirror that!

Ive had some bad experiences with Tmobile. I was given incorrect information & not treated professionally

Worked with Maria and Carlos are this location and they both did an awesome job helping me....I would highly recommend working with them!!!!!

Polite. Courteous. Quick. Great store!

Great customer service. Bigger location so its easier to social distance inside!

Eric was fabulous as always

I Love T-mobile, I recommend go to the store on Staples Mill Road people there are really nice and very helpful!

We came to this location, after being completely disappointed by AT&T, to enquire about switching our plan over. Maria, our sales associate, and the manager, Tim, were quick to help us and begin working out a plan that would work best for our family. They were both very informative and really cared about making sure we were getting the best deal, that we were happy, and that we completely understood what they were doing and why. Maria spent so much time with us and definitely gave us the best experience weve ever had getting new phones. We all got the phones we wanted and a much better plan, for less than we were paying at AT&T. Highly, HIGHLY, recommend T-Mobile, this location, and the amazing staff here too! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐/⭐⭐⭐⭐⭐

It was okay but while I was sent a text that my phone was in there was an issue with the outside system being down and I made the trip.for nothing.

Great Experience! Maryleen was very friendly and helpful and did everything she could to assist me. Tim stepped in and went above and beyond, trying all possible solutions before coming to the conclusion that there was absolutely nothing they could do to fix it but we did figure out an alternative option and I walked out with a working phone! I highly recommend this location!

Excellent customer service given to us by Sarah and her AWESOME TEAM- Josh and Lucas are on point! We are always greeted upon entering the store and always addressed by name. Seriously, this store has great customer service and you always see the same faces no matter when you visit this store. The manager makes sure all customers are treated with respect and are happy upon leaving. And they have a Spanish speaking team member!

Im a business owner and have a business account with T-Mobile. I love the staff here and they make me feel important and take care of any issues I have. Friendly customer service and I love the staff. I have been with them for over 3 years and they always take care of any need that I have. They make me feel like part of the family any time I come in.

Smooth transition from my previous provider to T-Mobile. Tim answered all my questions and all 3 lines were done in less than 30 minutes. Would definitely recommend this store.

All they are concerned about is the sale. Product knowledge is zero. Horrible customer service. They are only nice to you when they want to get the sale. After you walk out of the store with the phone and come back again its a totally different experience. I wish I could rate them below 1. And the manager at the store is useless when solving customer problems.

Very slow service. They need to hire more than 2 people for the after 5 hours. I waited an entire hour of waiting, just to be told I couldnt be helped to my satisfaction. The ladies were nice but the wait time is too long!!!

It was a great experience and it wasnt busy thats what was so surprising to me.The staff was very nice and helpful. Theres a employee named Daniel whose a techie and loves a challenge and will definitely resolve any issues you may have with your device.

Laura could not have been more helpful.

Very busy but good customer service and good pricing

As always, Marylene provides the best customer service. All staff at this store exceed expectations.

I had a very great experience with Danielle and Lucas at this store buying my new LG V20. They were extremely helpful and patient to myself ans other customers.

Waiting to be helped at all phone stores requires patience but the people at T-Mobile are always caring, smiling, helping.

Very good

The Customer Service was awesome and Chip did a great job of helping me.

Tmobile should really have kept the self serve kiosk for payments because having to wait everytime just to make a payment is a pain especially since employees can get stuck with the same customer for quite some time. But overall the staff are always friendly.

The sales department, they just wanted to make sales but they dont need customer satisfaction, they give false information and make customers to buy new phones and when they dont qualify for offers they just say sorry and they blame us.... i experienced it recently with BOGO offer and they are sorry for us and giving $100 off for their mistake.......worst T mobile

The staff at this location is very knowledgeable and friendly service is great.

Need better customer service. Need more employees. Wouldnt go to this location

Great service. All the staff is pleasant.

The team that works there are so helpful and knowledgeable about the product

Just a long wait but great customer service

Quick

Great customer service Thanks M&M!

Daniel was so helpful and knowledgeable.

Great store . Love the diversity!

Worest customer service ever took them 3 hours just to talk to me and there were only 4 customers i have never seen people work this slow its like they trying to waist as much of peoples time as they can

Awesome place great customer service!

Seems like they only help anyone who speaks spanish, they pushed 3 Spanish speaking customers in front of me while waiting 45 minutes. Not that. tmobile cares.

Thank you very much.....

Not much support .I got my new phone and still waiting to Port it to T-Mobile from past 1 week and no one able to help, still waiting for customer rep to call me to help activate my connection.

The wait is so long I dont think it will be worth going there.

Very polite I recommend

Very clean, helpful personnel.

My favorite T-Mobile location in the Richmond area.

They were very helpful.

Always so helpful and polite!

They were very very helpful

Good customer service.

Nice & Helpful Employees.

Store always seems understaffed every time I visit this location.

Pleased with the service

Great store.

Good service!

Great customer service

They never can do anything in store

Great services

Insane wait

I HATE THE WAIT. YOU WAIT AND WAIT AND WAIT AND WAIT. I HATE IT

Friendly, very helpful

Great service

Áwesome

Great service

Excellent

Very friendly and attentive even though I do not speak English well, they made an effort to solve my problem and satisfied

Very bad antencion wait for two hours for k I attended

Excellent

Excellent attention

They take a long time to attend