As a civilian unfamiliar with the technical jargon of the profession of fitting pipes to plugs, of faucets to fixtures, and of drains, & of drips, I am ashamed to admit that I never understood the very special challenges faced by members of the very special guild of fitters of sinks, septics, and sewers when they are forced to communicate with John Q. Public. Please allow me to confess to my ignorance and my deserved disgrace: Today (Wednesday, 15 Sepetmber, 2021, 4PM) when I arrived at Richmond Plumbing Specialties, Inc. needing help with a leaky faucet- I forgot to bring a pretty picture of my problem for the proprietor. I also wasnt prepared with answers to his questions about centered-diameters or distanced-circumferences or whatever-it-was he was asking me. I felt really, really, really awful, and I felt really, really, really sad about not being better prepared to being able to help the man help me. So you should understand that the man was certainly entitled to be visibly frustrated with me for making his job so extremely difficult as I apologized for not having a photograph, and you should acknowledge that the man was certainly entitled to verbally chastise me- my apologies (for not having a concise and clear and precise and professional description of what I wanted) obviously inadequate for him to maintain anything other than the mien of condescension he deservedly wore upon his noble contenance- for not realizing that he had better things to do with his time than waste a moment of professional decorum or a second of common curtesy or a filllip of mature-adult manners with a dumb rube like me who just wanted to stop a leaky faucet. I feel sick to my stomach that the dude at Richmond Plumbing Specialties, Inc. was so distressed. Maybe this pretty picture of a faucet that doesnt leak anymore will make him feel better. I sure hope so. It makes me feel better.

Wonderful experience during every visit. Knowledgeable and user-friendly

Helpful and has what you need, specially older items.

My experience was great. When other suppliers ignored me Richmond Plumbing made it easy. Showed them what i needed to replace Faucet handles and cartridges they had me out the door in minutes. Experienced professionals at the counters and are willing to give advise. Thank you so much.

I have been in the trade for better than 45yearsPlumbing Specialties is exactly what their name says. They specialize in the plumbing industry from residential plumbing repair parts to commercial and restaurant items .I can guarantee one thing Their counter crew will find it.Always happy to help.Bar none better.Bob PerkinsLicensed Master Plumber and Gas fitterSince 1982

If youre looking for hard to find parts or need someone to help you with your plumbing issues this is the place.

Very helpful sale staff that will help the homeowner with the same attention as a professional. Way better than a big box for sales assistance and availability.

Had a couple of plumbing issues, bathtub and clothes washer. Took the part to the local big box, no idea. they sent me to the local plumbing supplier. The answer was, never seen this, will need to cut out and replace. My guess, easily over $1,000 if I call in a plumber. They did suggest Richmond Plumbing Specialties. Thank God they did. I put the parts down on the table. Knew the parts, had the parts. One section showed me quickly how to rebuild. My cost, $70. Next time, Ill skip everyone else and go too Richmond Plumbing Specialties. Thanks so much!

I went in today asking for a help with a hose for a kitchen faucet with a pull out sprayer. It was an old faucet and the “universal” replacement I got from Lowe’s was not so universal 😂. They found the part I needed in just a few minutes and asked me a few questions to make sure I had what I needed to install it. The price was great as well.I got home and in 20 minutes I was up and running with no leaks!The only downside was I then had to wash all the dishes that had piled up 😂

Had a heck of a time finding replacements for specific hardware needed to reinstall a vintage L shaped shower rod. On the way to another hardware store, I spotted Richmond Plumbing Specialties, and stopped. The knowledgeable staff quickly identified exactly what I needed, and saved me so much time and frustration. I also appreciated the care taken to protect staff and clientele with proper Covid-related precautions. This local biz is a gem well worth supporting!

Friendly, knowledgeable, helpful people and they probably have the part you need in stock.

These folks know plumbing, have most everything, and are willing to help.

Great selection and knowledge staff.

They are very good at having the hard to find stuff when needed.

Excellent service and high quality parts. Dont even waste time going to Lowes

Great place for all plumbing.

I asked a simple question about thread count on a certain pipe to a man who looked like he was the owner. My question was met with a lot of grief and him complaining to me that he was no engineer and could not help me. As if I was an inconvenience to his team of people working. I have pretty thick skin and don’t really care too much about people being a jerk to me but when you’re a customer being criticized in from of other customers and your employees, it’s work bringing up. Please work on this. Won’t be coming here again.

Do you ever think, Man, I miss pleasant hardware Well, this is the place for plumbing needs. Youll get the knowledgeable service and the wide array of parts.Make this your plumbing supply store.

Very knowledgeable staff who were quick to help me find a part I needed.Also a very well stocked supply store for those impossible to find parts. Would say this is my new go to plumbing supply store when Im on this end of the city or county.well worth the time to plug their address into your trusty little GPS.

Doing a little plumbing today and needed to replace my tub stems and handles. Went to Lowes and didnt really think I would find my kind, as my house was built in the 60s. They didnt, but another customer walked by and said to try Richmond Plumbing Specialties. So I went and they had exactly what I needed. They were very friendly, helpful, and knowledgeable.

Extremely friendly and super knowledgeable! They had an immediate answer for every question I asked. I had a very off part to find that had been discontinued, but they had an immediate solution. I would recommend them highly to anyone!!

Guys never cease to amaze me with their selection of parts I need.

I try to do most maintenance and repairs myself, and this store ALWAYS has the parts I need at great prices. Wouldnt go anywhere else.

The staff are incredibly friendly and helpful.

Terrible customer service. Had to repeat myself many times. Son is the expert vs dad

They will tell you exactly what you need and what to do!!! Thats priceless! Sure Lowes may be a little cheaper but this place saved me many times and saved me multiple trips to the store.

Fantastic. I first went to a large, knowledgeable and well-staffed commercial plumbing supply near my house for help with an old shower faucet assembly with no brand markings. They did a thorough search of their catalogs and consulted all their staff, but couldnt figure out what it was, so (to their great credit) they very helpfully sent me down here and told me to talk to Pete. When I got here Pete took one look at it and identified it immediately. He didnt have it in stock (the manufacturer had long ago gone out of business), but he knew where he could get it. Five stars.

They really know what they are doing. Very nice and helpful.

This is amazing place they have plumbing parts more than Ive ever seen anywhere they were very helpful and got me out of a jam I would recommend anybody looking for plumbing parts go there they have it all

Thanks for having the really obscure part and the knowledge to find it quickly when i needed to fix my tub on Christmas eve eve. It worked perfectly!

They were the only one with the part I needed

Super friendly, really know their stuff. Had what we were looking for and gave us good advicing fixing what needed to be fixed!

My good friend Bobby King, one of Richmonds finest plumbers told me before he passed away to go to Pete when I get stuck ... he was right! I miss you Brother...

For the last 10 yrs....always helpful an friendly....always have everything you need

Very helpful staff. If youre at your wits end trying to find replacements for old parts, this place will bring you sanity.

I would have never been able to do a do-it-yourself project, (dripping faucet and nagging wife) on an American Standard semi-professional PECO faucet without the help of the guys behind the counter at Richmond plumbing specialties.

Great guys and very helpful to the DIYer playing plumber/HVAC Expert. Thanks again for the capacitor.

Awesome staff that helped find a diverter no one else could.

They are very knowledgeable about specialty plumbing items .

Very helpful and Pete has years of knowledge. All kinds of odd parts found here.

This is exactly the kind of place I was looking for. Knowledge staff thats there to help and they had the part I couldnt find at Lowes all for a good price. Plus I did have to walk half a mile to find the section I needed or try to hunt down an employee.On the way out I was thinking Man, I shouldve come here first. Then I looked at the card the guy gave me and it reads You should have come here first.

The website really does say it all- You should have come here firstI spent months looking around at specialty plumbing stores for the right tub spout I needed. It really got so bad I was considering tearing out my tub to redo the copper piping thinking it might be less effort.Thankfully I tried here first on a recommendation. Most places I went to just looked at the spout I had and said Wow- thats weird and were completely at a loss. I walked into Plumbing Supplies and told the man at the counter what I was looking for, about to show him the spout since I figured he wouldnt believe me.To my surprise he didnt even look at the spout, just walked over to a shelf and pulled off the EXACT spout I needed. I admit I paid and walked out a little slack jawed at how simple the whole transaction had been. Im not kidding when I said this was a months long adventure of internet search, and lots of returns because no one had what I needed.Should have gone there first...

The place is packed with crazy things, but the employees are freakishly good at their job!!

Incredibly knowledgeable and very helpful and friendly.

Nice knowledgeable people,great service.

Knowledgeable staff. Hard to find parts

Friendly and knowledgeable staff.

Great for hard to find parts

These guys know some s***..

Recommended by a plumber.

You have plumbing needs or supplies, why go anywhere else?

Friendly and helpful!

Had vintage parts that I needed...

Super helpful

Great