Outstanding place. They took me in at 10AM as promise a day earlier. Even had time to replace my left headlight assembly unit. Had a leak on the original headlight unit. Took them less than an hour. Busy auto shop. Thanks

I called for a service, owner who answered, showed genuine interest of what was wrong with my car. Good vibes came from him. He told me a time to come. Shop was busy but he kept his cool and told me he would get to me soon. Gave me a genuine answering, trustworthy off the back. Good report between owner and employees. Busy, but professional, shop experience. I would recommend to females looking for genuine shop experience,.

Absolute Crooks. We had a company vehicle get totaled and towed by this company. We never received any correspondence from anyone until a few months later we were contacted by a law firm with a $3800.00 bill. Truck was totaled we told them to junk it as we did not want it and would be mailing them the title. Not once did they say we had a bill. I’m not having to fight them in court to dispute these false charges. They even filed the collection in the wrong company name but are threatening more charges daily for every day it’s not paid. I wouldn’t recommend them to anyone. Truly taking advantage of the system to try and come up on some quick cash from another company. All the guy could say when I spoke to him is call you insurance company. Knowing damn well when he towed it we would be giving over title and it was liability only.

Got a flat going to work, they got me fixed up quick! Kudos to the crew!

VL Carter gets it done. It’s a good car repair shop. I recommend it.

Good guys. Always fair

Great service. Highly recommend considering taken your car for any service needed...VL is a honest and reasonable on your budget.

For my hard earned dollars, you will be hard pressed to find better more honest work and service. 24 hour tows...may I say again HONEST mechanics!

Jim works here and he is the best diagnostic mechanic in Richmond so go there if you cant figure it out. Plus they tow. Tell em your Jims friend and you could get a little off the towing, just a thought.

Good honest

Great work.

Great price for the service

Good so far

Amazing customer service. These guys throughly explain whats going on so that you understand and are reasonably priced.

Everyone was so nice we was in midfle of a trip and he got the car fixed and us back on road. Also very affordable thank you to all you for saving our trip

Friendly crew, fair pricing, commendable work

Was one of the only auto shops in Richmond open on Sunday. Had a flat front tire with a nail in it, drove it in, a nice employee named George took care of us right away, removed the nail and patched it up within a half hour, only cost 18 bucks. Would recommend for tire work!

Great place! They try to accommodate everyone

Very helpful and hospitable. Needed a tow to my mechanic shop. Arrived a little later than expected, but no biggie and got me to the shop in no time. Ray is awesome!

WOW. Im so thankful for these two gentlemen! Very polite and kind people. I had gotten into an accident and these guys towed my truck for me back to my house. They got there right when I needed them. I recommend them for anyone who needs their vehicle towed!

Love the prices and the owner is so customer friendly and their job performance is wonderful

100% satisfied!

Great mechanics and A+ towing service.

Great service polite people

They always know how to deal with my baby Audi 5000

They worked on my compressor and I spent about $400 total. Less than a month later, Im still having an issue with my air conditioning. They did some work for me before that which was a great job so I said let them again but well see how their customer service goes when theres a complaint

Great care from the gentlemen at VL Carter. They were very patient with me while I asked a million questions.

This place SUCKS. I give it a MINUS FIVE STARS. They more than took me for a ride. They charged me $159 for one tire and it was the wrong size. I was in a vulnerable position since I had driven to Virginia to escape Hurricane Irma and on my way back home my front left tire blew. V L Carter was my tow service and the driver suggested going to his shop instead of the AAA suggested shop. So we went to the VL Carter shop and bought an expensive tire we cant use. After returning home to Florida I had my tires checked out and was told they were all fine except the NEW TIRE which is the wrong size - its too big for my car and I need a new tire to replace it. $159 for a tire used all of one week. THIS PLACE SUCKS and CAN NOT BE TRUSTED. GO SOME WHERE ELSE. EVEN IF YOU HAVE TO WALK, YOULL BE BETTER OFF AND WILL STILL HAVE MONEY IN YOUR POCKET.

I was treated very well at v.l. carter tire and auto. In fact i have never been treated better anywhere. From the towing to my auto repair DAVID AND HIS TEAM WERE OUTSTANDING!!!! JOE MORGAN OF BOSTON MA. AND EVANS GA.

They took good care of my daughter and her beat up car....honest and helpful. Nice to find a reliable service station.

Im so grateful for VL Carter. Nobody else near me was open after 6 on a Sunday and my tire pressure was low. I ended up having a nail in my tire. George patched it up & had me on the road in less than 15 mins. Thank you. Great customer service. Whenever I am in town & need anything for my car I will be back.

So, I had some trouble with my alternator a while back. Victor came out, towed my truck to his shop, replaced the alternator, and had it back in my parking lot the same day. Hes a hell of a stand-up guy, and definitely my goto mechanic in Richmond these days.

They are not good mechanics. high charges but problems will not be fix

Great service and very friendly staff. Highly recommend.

I actually thought this place was ok to get repairs done. My second visit at this shop they told me I might have needed a new engine when in reality I just needed a water pump. Even if these guys were afraid my timing chain would slip I would have added the timing chain on to the bill not pay $4700.00 for a new engine. This city is full of people who scam. I was ready to invest 600 to $1000.00 bucks and they still want more smh.No one wants to spend a fortune on used cars but some of us will spare the right amount for good quality. I guess when they cant find nothing wrong with your car they tell you your engine is gone. My engine is at 99% accurate other mechanics told me I had a good engine. I hate how shops like V.L. Carter scam on good customers.I wouldnt recommend you to do business with this shop!

I would not recommend this place. Took my car there to get a part replaced and got it back in worse condition. There is now a distinct squealing sound from the engine anytime the car goes above 20 mph. My tire pressure was 31 PSI which is slightly above the recommendations of the manufacturer and they filled them to 50 PSI before I got it back (and lectured me on how low they were). Just because a tires max PSI is 55 DOES NOT MEAN YOU SHOULD FILL IT THAT MUCH.

Good customer service and worked on my vehicle on sunday recommend 100% good towing service as well.

Great service

Not a fan. Not very helpful or knowledgeable.

Worst repair shop I ever dealt with, car never was fix right. Dont waste your time or money.

Very helpful and kind during one of the worst breakdown incidents Ive ever experienced!

Honest and Dependable repair shop!

Dont go there !! Worst place ever

Honest & dependable

Your attention

Victor Victor