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Christian Brothers Automotive Midlothian-Huguenot
1680 Mall Dr, Richmond, VA 23235, United States
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Christian Brothers Automotive Midlothian-Huguenot
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Ka
Review №1

Absolutely, positively use Christian Brothers! They were recommended for. Wheel alignment. Sadly they found a bigger issue. After a couple of months of my husband dragging his feet to do the repairs, not only did they honor the earlier quote, they had the truck ready ahead of schedule! I normally hate having to sit with a car/truck waiting for repairs, but this place is so clean and the atmosphere is wonderful. They keep you updated on the progress as the day goes along. Night drop off is very easy, pick up is even better. I love this place and will recommend them over anyone around!! Thank you Christian Brothers for bringing back service that is respected!!

Ti
Review №2

Overall amazing!! Very trustworthy and kind. The service was fast, professional, and accurate. It was a great touch at the end I got a rose and water.

Ta
Review №3

This is completely by far the worst experience I have had so far and it is extremely important for me to share my experience with others not to make a big mistake in the future with this business. I’m going to cut it short because it’s a lot if I’m to saying all that happened exactly. So here is what happened, my check engine light came on and I went to Auto Zone to get a diagnosis and I was shown the problem although the problem might not exactly match what I was told, I then took it to Christian brothers, I was told my car was fixed and then went to pick it up, meanwhile check engine light was still showing, took it back they told me I needed a second key to program the check engine light and that cost me $150 to get a second key,I could not work nor go anywhere and that cost me time and money also. Took it back then was told the mechanic isn’t around to do it, they called me back and told me the guy is back and then I took it back, then was told the system they need to use to verify my ownership of the vehicle is down, how incompetent! Then went back to Auto Zone and did a diagnosis and then still the same engine problem. This business has cost me money, time and stress and if I take it back on Monday and isn’t fixed. I’m taking this business to court and I don’t care how much it would cost me!

Ma
Review №4

I want to give a shout out to Christian Brother Automotive for the prompt repair to my AC evaporator. It was a big job but they completed it on time and on budget (estimate). They even took care of a shifter issue at no additional cost. Thanks again. I will be looking to them for future auto repairs. (It helps that they are the closest shop to my house 😀).

Ti
Review №5

Christian Bros. has done a lot of work for myself, daughter and husband on our vehicles. Always providing text with update status of work being done, provides ride to work and pick up so you dont have to sit and wait. Nice employees too!

Ch
Review №6

An appointment was easy to make with a number of times offered to meet my schedule. My car was state inspected in a timely manner while I sat outside enjoying the warm sun. The appointment was for 10 AM and I was on my way in less than an hour. The front office is immaculate with staff that are friendly and professional. I will definitely go back if my car needs servicing.

St
Review №7

I initially was referred to Christian Brothers for a lug bolt repair and then my brakes needed to be replaced. Once that was completed, the brake booster went bad on the vehicle. Christian Brothers worked with me on providing options to get all the repairs done and save me some money in the long run as well. I love that they have a shuttle service and they brought my car to me once it was repaired. I will not go anywhere else but Christian Brothers. Excellent Customer Service and they really care, it shows from beginning to end!

De
Review №8

I would definitely recommend Christian Brothers Automotive and here’s why: I called last minute to get my inspection and not only did they give me more than one option to help me get my car in but they also have a courtesy shuttle if you need a ride. I dropped my car off on my way to work and expected it to be there all day but 2 hours later it was done. When I picked up my car and paid for it, I was given a beautiful rose and was told I hope this brightens the rest of your day. Oh but that’s not all, when I got in my car to leave, there was an ice cold bottle of water (with the Christian Brothers logo) sitting in the cup holder for me. The staff was friendly and the lobby/waiting area was neat and clean. They definitely made a good impression on me and now have a new customer for all of my automotive needs!!

Ma
Review №9

Highest quality service I have experienced from an automotive shop. The willingness to work with me to win my business was exceptional. Christian brothers values customer experience satisfaction as much as providing professional expertise for your vehicle. For this reason, they set themselves apart from the competition. They have won my business and I highly recommend to anyone looking for exceptional service all around.

AT
Review №10

Got my car in asap havent had the work done yet but was able to get me in right away so far so good

Wi
Review №11

The check in progress was quick and easy. The messages on the status of the repair blew me away. It was great getting a detailed quote via text that I could review and approve what repairs I wanted. The service center was the cleanest Ive ever seen. Overall they fixed my problem much quicker than I expected and their prices were reasonable. I highly recommend this business!

Pa
Review №12

This is the best company! They are polite, kind and professional! They fixed my car all the while giving me updates and when I could pick it up. I highly recommend this company for your automotive repair needs.

Ch
Review №13

I own a 2000 Volvo with 127000 miles. They care for my car with professionalism and honesty. When they repaired my AC I knew it would be done with the highest quality work and I would not be charged for unnecessary work. I have recommended their services to my friends and family.

Da
Review №14

Scheduled service for break issues. Car was dropped off at 7:30A per request and was told that if it needed a brake job that work would be completed same day. Also needed a state inspection.I called Ashley at 3:30P and asked for update and was told that Tech was just starting work. Asked about finishing job same day and was told they were open till 6:00P so “not a problem”. At 4:30P received text message requesting authorization to complete rear brake job and “parts have been ordered”. I called again to confirm same day completion as I had been promised and this time told by Ashley that they would need my car overnight and would complete job tomorrow. I reminded her I needed car done today as promised and agreed and was told work could not be completed same day.This entire transaction seemed to be a well-orchestrated maneuver to not lose a lucrative brake job while “fitting in my work” into a previously booked schedule. Had I been told this up front I would not have agreed as I needed my vehicle for travel the next day. Extremely poor service process. Would not recommend using this automotive repair service!

Je
Review №15

Great service. I was from out of town and they worked me into the schedule on a busy Friday afternoon.Good price and excellent customer service.I recommend to anyone.

Wi
Review №16

Required extensive effort to replace AC evaporator. When they ran into problems getting system recalibrated, they continued to work on it until resolved. It took much longer than expected, but they only charged for the initial repair and even got me a rental car until everything was completed.

St
Review №17

Love this place. My car died & they came to my place, jumped it, drove me to work, and all with a literal smile. They also have really fair prices & an awesome thing where they text you the diagnosis with prices & you can click the things you want them to fix! No annoying confusing phone calls, wondering what’s going on & if you’re getting ripped off & being treated like you’re dumb!!

Ho
Review №18

Just want to praise Aaron at Christian Bros Auto. We broke down in the parking lot next to the shop and asked to purchase some oil. Not only did he help us get some oil, he didnt charge us for it and he walked a block away to the car with me to put the oil in the vehicle and make sure we were good to go. So refreshing to see a business helping others! Thank you Aaron!! We sooooo appreciate your help today! :) Hope, HandiMaids handimaidsinc.com

Wi
Review №19

This the best auto repair service ever. Professional, accommodating, fair pricing, and honest. A rare jewel.

Je
Review №20

Great company. I was from out of town, and they worked me in on a Friday afternoon. Excellent customer service and a quality repair. Highly recommend to locals and visitors alike.J NicholsNorth Carolina

Ma
Review №21

The service at Christian Brothers is excellent. We get concierge-like treatment at very good prices and we trust the team to do great work and treat us fairly. We highly recommend Christian Brothers!

La
Review №22

My vehicle was serviced earlier than they had thought and when I drove away, it felt like I was driving a brand new car. I did not need, but was offered a ride home when I dropped it off. I’m always pleased when I use Christian Brothers to service my vehicle.

Jo
Review №23

Came in for a state inspection to get my car back on the road. I was blown away by the service they exemplified. It was my first time receiving updates, reports, and the invoice via text. Really appreciated having everything I needed to know right in front of me. They showed what needed immediate attention, things thatll need work down the road, and parts that are still good. They did not try to push for any extra sales and only told me what needed to be said regarding the car. With my brief time there they spoke to everyone like they were their own which impressed me even more. I live on the other side of town, but its worth going out of my way to go somewhere I trust.

Al
Review №24

Very good work and customer satisfaction! Thanks for your service!

Do
Review №25

I was treated so well. All my questions were answered. The pricing is great without any hidden charges.I sat in my car afterwards, thanking God that no one tried to take advantage of me because of my age or gender.The waiting area is incredibly comfortable. I will not hesitate to bring my car here for any services that are needed. I actually enjoyed having an oil change!

De
Review №26

Check engine went on called Christian Brothers and scheduled appt for the next day. Dropped off car and was given ride home. Received diagnostic and I authorized repairs. Received call from Chris telling me they were bringing the car to me. When he arrived gave me a printout of what was done and things that need to be done in the future. The service and professionalism from the staff here is fantastic. I highly recommend them and will continue to use their services.

Ni
Review №27

Top tier service all around. The customer service is amazing!! They make you feel like they really care about you. Which is rare in the automobile industry. They do the job well and on time. No funny business. They make everything super convenient with up-to-date texting to show you exactly whats going on. And you can pay with the click of a button. Once you go to Christian Brothers, you wont want to go anywhere else.

Ri
Review №28

1st class automotive shop. Replaced both rear wheel bearings, kept us informed on progress & price was reasonable. Would highly recommend.

Tr
Review №29

Knowing that the business repairing your vehicle is honest and professional makes it easier to pay for expensive car repairs. Christian Bros. initially misdiagnosed my recent car issue, but worked hard to rectify the problem. The customer service from Chris was exceptional. Chris kept me informed about the progress of the repair and was totally honest and upfront about the initial misdiagnosis - and made it right! Ill be back when my beloved 12 year old Toyota needs repairs.

Ni
Review №30

Always friendly and fast. Very close and convenient to me. Love that I can setup an appointment online and also get updates throughout. Just a great shop. Will always recommend and return for service.

Ke
Review №31

Excellent service. Honest and always gives good advice.

ka
Review №32

Christian Brothers Automotive was really easy to deal with and professional. The front desk girl (I forget her name) was an absolute sweetheart! A nice gentleman picked up my car and left his. From there out I was able to know what was happening and when it was happening via txt messages, a service I love. After they inspected my car they sent a full report on what needed attention now and in the future. Then I was able to select the services I wanted and the repairs were made. My car was returned where I made cash payment. Then I drove back to NJ in confidence. Very grateful to find a place I can trust. Definitely will return.

Da
Review №33

Staff was courteous and professional. Diagnosed an issue with the alternator that left my car stranded and replaced it within hours.The work was priced fairly and I was even given a rose upon completion that put a smile on my masked face :D. Thank You

Lo
Review №34

It was so easy to schedule an appointment and the service received was amazing! I needed an inspection and they scheduled my work for the next day!When I arrived, I was welcomed by Chris, a very courteous and professional team member. Waited in their absolutely clean and beautifully decorated waiting room outfitted with free coffee and treats. I didnt have any, but they it was all available. Christian Brothers kept me informed of the service and status of their progress; and in 45 minutes or so, the service was completed. After that, a full report of the results of the inspection was electronically sent to my phone and a copy sent to my email address.I highly recommend this shop to anyone! LC

Ni
Review №35

Great service. Nice people. Always on time. Love the online servicing of making an appointment and the updates via text throughout. Will always recommend them and return for future service.

Dr
Review №36

Took my brother’s car in for inspection, tire rotation and an oil change. I got the date wrong and came in a day early. They let me leave the car there and did a wonderful job and made sure I was updated on what was going on with the car. I love how they texted me to let me know my car was beginning to get worked on, when it finished and they even sent me an overall evaluation on what they checked and what they think will need a look at later on. Everyone there was super sweet and I plan on having my whole family going there for all of our car inspections and what not from now on. 10/10

Ph
Review №37

Stopped in unexpectedly, relatively new to area, because a low tire pressure light came on in my car panel. Dave took my keys and was back within 10 minutes, checked all tires and put air in them. Suggested what to look out for in the future. . Very kind and professional, and I will be using them any time my vehicle needs servicing.THANK YOU!

Ro
Review №38

The staff was very friendly and professional. I felt like my business was appreciated. The waiting room was very clean and comfortable.

mi
Review №39

Front office staff is very professional and courteous. The service has always been top notch and extremely detailed. The detail gives you the comfort that your vehicle is in good hands. The follow up is outstanding. Im glad I made that first call a couple of years ago.

C.
Review №40

Great service, they installed my automobile battery

Di
Review №41

This is impressive.CAB is top notch. They went way above what IExpected. Service kept me informed .The pictureof what was wrong was wonderful. HUSBANDwas happy with that. The ride to get my car when it was done fantastic. The gentleman who picked me up was polite, made me feel comfortable. It was very hot and when I got in my truck I found a nice cold bottle of water, that was a nice touch.I WAS IMPRESSED. I will return.

Ch
Review №42

Chris and Ashley are Relaxed Authentic Professionals, working for you in mind.Then I got a surprise and met the owner of this location, while being driven in courtesy car. Wonderful conversation, really saw all this great customer care is trickled down.Trusting, Knowledgeable and Great Service, Thank You all for helping to keep my car driving well. My experience was incredibly inspiring.....-Christine

Jo
Review №43

Christian Brothers is one of the best places to take your vehicle to get it worked on. Driven by customer service and transparency, I never have to wonder if I can trust the folks over there. They offer water or coffee while I wait. If I need to head back home or to work, theyll give me a lift. They send a text when work has started and a thorough review of everything done. Did I mention that theyve plugged two leaky tires for free? Top-notch garage owned by top-notch people. 100 percent worth a visit.

Mi
Review №44

Excellent service, friendly staff

We
Review №45

VERY polite folks..VERY CLEAN garage and waiting area.

Jo
Review №46

Excellent customer service. Honest, straightforward. Chris is really nice!

So
Review №47

Amazing service and customer service. Such an easy process. Was able to have inspection report, labor confirmation and payment done through text message making pickup quick and easy. Will continue to use their services. Ashley at the front desk is wonderful!

MA
Review №48

Great experience with Christian Brothers Automotive! I decided to try this company with an inspection to one of my cars by researching auto businesses online. It was a great experience upon arrival from the start offering you a coffee or bottlers water. I found out they offer pickup to and from your location for serving your vehicle, and such a great extra service to offer especially since it’s the CoViD-19 era going on. Clean and pleasant ride with drivers. I had my devices done and great prices for what was done. The mechanics are respectful with your vehicle.I was so impressed that I took my second vehicle in for inspection and others issues like an engine light. They were able to pinpoint the problems via diagnostics testing and fixed the issues I had and it was other things I needed like state inspection, oil change and the issues I had, and they had all finished in less than a days time. This included ordering OEM parts. When I was about the leave one of the employees at the front handed me a rose (yes, I’m female) with saying “hope this rose makes your day”. Thanks to him and the whole front end, and to the mechanic doing all the hard work on my vehicle. I would also like to add, they have one of the most impressive bays with everything in order and with safety being definitely OSHA (I’m OSHA certified) compliant I’ve ever seen. Oh and one last thing.. thanks for the bottled water that you left in the cup order for me in my ride home! This is a jewel in the making of a company they have thought of everything. Also emails, text messaging and calls have the most detailed specifics/communications on your vehicle I’ve ever seen by a business.Thanks all!

Aa
Review №49

My daughter had a slow leak in one of her tires and we finally realized it was because of a screw in the tire. We realized this at 4.45pm on a Monday. I called around to a few big tire places to see if they could patch it right then before they closed at 7:00pm. No luck. Christian Brothers offered to do it right then, and they close at 6:00pm. Its increasingly uncommon to be able to get ANYTHING done on a car right away - I was amazed, and will take her car back for bigger issues which I expect will involve scheduling an appointment. Their friendly, time-saving service on this very minor repair won me over.

T
Review №50

Christian Bros is fantastic. They do quality work at a reasonable price, and they embody great customer service. I was even able to find a copy of Jesus is Calling that allowed me to do my daily devotional while waiting for my car.Hands down the best experience I have had a car shop😎

Er
Review №51

This was the best experience I have every had with taking my vehicle in for service. Unfortunately due to misfires and engine issues with my vehicle before I brought it to Christian Brothers, our vehicle had to be there for just over 5 weeks. Other shops were unable to find what was causing the issue, but they found it and took care of it. During that whole time Chris stayed in touch with us and kept us informed about everything that was happening. He was very helpful and friendly. I would recommend this automotive shop to anyone who needs service on their vehicle!!

Ma
Review №52

Let me start off by saying that I am very picky about my auto mechanics and have only had a few over the years. Most of my mechanics have been one to two man shops with decades of experience. I do most of my own work but I do need routine inspections and the occasional recommendation. I recently moved so my last mechanic became too far a drive so I decided to give this shop a try.I have only dropped my cars in for inspection so far, but there customer service and attention to details has been excellent. They bring everything to your attention and provide quotes with pictures for everything they find. They also send text and emails with status updates. This is a nice change of pace as most shops dont communicate well and you have to go by their word alone when they say something is wrong.I never take any shop up on their recommended actions so those options can be slightly annoying for me to see on the report. BUT for the normal person who doesnt do their own work, only has one car, and just want a reliable vehicle those services may be worthwhile.The jury is still out on repair work quality since I have not used them for anything major yet (fingers crossed I wont need to use them for a while), but I wont have any hesitation giving them a shot given my past experiences.Kudos to them for challenging the status quo and for caring about their customers. Just make sure the shop doesnt change and give off a commercialized assembly shop feel where all they care about is quantity vs quality. Most people are looking for a shop they can trust with mechanics they know. As long as the repair price is within the ballpark then people will keep coming back.

Sh
Review №53

If there were 6 stars available for a review, thats how I would rate my doing business with CBA Midlothian. The attention to the customer and the communication is far above any other auto service experience that I have had. Communicating directly with the owner ensures confidence that the services will be done correctly and promptly. The competition should be concerned!

ru
Review №54

The guys at Christian brothers are awesome and amazing and easy to work with they Communicate with you and keep you up todate on things that they are do I highly recommend then they will have my business from now on

Me
Review №55

We started taking our vehicles here at the suggestion of a friend. Today cemented our business staying with Christian Brothers. We had an estimate from them to do some repairs that totaled over $800. When I was checking out today I was told the cost would be a bit over $500. The lady at the front explained that she was able to find the exact part we needed instead of the whole assembly that had been originally quoted. She could have EASILY changed us what was originally quoted and we would have been none the wiser. Honesty gets my business every time.

Ce
Review №56

A great experience overall, very comfortable waiting room and friendly rep at the counter. Hoping they can find why my check engine light stays on in my pickup when I bring it in.Another garage has “fixed” it three times and it’s back on again.

Cy
Review №57

Clean professional shop. Employees were great. I had an appointment and I was in and out within an hour or so which was great and a pleasant surprise. Cost was reasonable.

Fo
Review №58

Good and honest mechanic. Definitely recommend if you want good service and your moneys worth.

ki
Review №59

Thoughtful, fast, great service. They even gave me a rose to brighten my day 😊

De
Review №60

Overpriced and told I needed some work that I do not actually need just to bump up the bill. Took my business elsewhere

S
Review №61

Wow, this place was amazing! The reception area is inviting, the staff is friendly, they made me a coffee, my inspect was completed quickly, they put my car at the door...To top, they didn’t come up with lame excuses for car issues. It’s nice being a female and having an honest place to go to! I will be coming back for an oil change. Ty so much!! 😊

Mi
Review №62

I have had a few services performed at Christian Brothers and I highly recommend them. They have replaced my brakes, replaced the transmission (the mechanic is the person who found that there was a code for the transmission and informed me), wheel alignment, and my inspection. All services have been completed quickly and with a high level of skill. The employees and owner go out of their way to be helpful, even bringing me to work and the car rental place in the shuttle they have.

Br
Review №63

Quick, efficient service and car repair, competitive prices. I like that they shuttled me home and helped me move my car seat, everyone was nice and extremely helpful. They went above and beyond! There was one problem with the initial repair that they fixed immediately and everything is working perfectly now. Will definitely return and recommend others!

B
Review №64

They took care of my 4-Runner in an extremely efficient manner. My A/C had decreased cold air flow and they fixed it that day. The cost was less than any other place I called and they even put a cold bottle of water in my car after. Amazing customer service and they definitely gained a new customer for the rest of my automotive needs!

De
Review №65

There is never a good time to be stranded, but even less so in another state, over a federal holiday! CB coordinated with our home CB location, and took care of our vehicle with a minimum of inconvenience to our travel plans. The work was done with the expertise weve come to recognize as standard for CB. And, not only was our fixed car waiting for us, but they included too ice-cold bottles of water in our cup holders!! Great extra touch for hitting the road on a 98° day! Love you guys! Thank you for helping us out - weve already shared your business card with some local (VA) friends. You are a reliable automotive service. 5-Star service all the way!

Le
Review №66

Amazing service! Honest! Courteous! Sending all our vehicles to Christian Brothers!

Je
Review №67

WOW! This place is literally worth all 5 stars. From start to finish, my experience with them was excellent. I was welcomed kindly, offered a cup of coffee (brought to me on a serving tray by the owner himself), spent my waiting time in a comfortable and beautiful waiting area with Christian music playing, and when I was done I was handed roses and my car was pulled up to the door with a bottle of water in the cup holder! Whaaaat?? I will definitely be coming back. They went above and beyond in every area. They even did a courtesy once-over of my car after my oil change and listed potential trouble spots and future needs on my invoice so I was aware before any trouble happened. I will be recommending them to all my friends!

A
Review №68

This car shop is unlike any other I have ever been to before. The customer service here is not to be compared to anywhere else. I am glad this business exemplifies the name of Christ with the Christian radio station and Bibles inside the waiting area, the snacks and drinks they offer every time you walk inside the lobby. I have taken my vehicle twice here and both times when i was ready to leave, my car was waiting for me right outside the door with the car running, and a cold water bottle in my cup holder. I love the oil change program that lets you get a 4th one free(no other place i know does that unless you pay for some expensive membership when you purchase a vehicle from a dealership). I had to take my daughters with me one of those times and they offered them juice boxes and snacks, and they offered me water or even a soda/coffee if i recall. No other place offers you nor your kids anything! This business sure knows hos to serve their customers like Christ served us. Well done. I have recommended this business to my family!

Kr
Review №69

First time here for two new tires and break pads. The team was happy to explain the process and understood my need to work within a budget. Free shuttle service was a huge help, and they even dropped my car off at my house later that same day. I couldn’t have had a more pleasant experience with Christian Brothers... truly a trustworthy business. Thank you all so much!

Sh
Review №70

I took my car to them for a state inspection. They messaged me that I had a light out and asked if I would like them to replace it. I told them to go ahead and fail the inspection, I would replace the light myself more cheaply and bring it back to them. They went ahead and replaced the light at no cost to me so I didnt have to bring it back saving us all the hassle. Grade A service!

Je
Review №71

I think they are super nice and super quick 🤠 on service.

Ma
Review №72

Incredible service and attention to detail.

El
Review №73

Christian Brothers in Midlothian, Va. is an exceptional repair shop. The owners and employees are extremely attentive to customers and detailed in explaining what repairs and maintenance are needed. They have the complete trust of my family and I often refer my friends to them. Thank you, C.B.!

Je
Review №74

Most definitely the best repair shop I have EVER dealt with! The kindest, most helpful and mosy professional people ever. They stand behind their work and are probably the last remaining, the customer is always right, kind of treatment left out there. They renew my hope in humanity. I mean, WHO has a warranty that states, 2 years or 24,000 miles. Whichever benefits YOU best! Usually its whichever comes first. In otherwords, to the repair shops benefit. We were so blessed to find genuinely kind and trustworthy people like this. I NEVER thought I would post something like this aboit an auto repair shop. Thank you Christian Brothers in Lexington, South Carolina and Christian Brothers in Midlothian, Virginia, for watching out for our family like it was your own.

Je
Review №75

My total was exactly what the estimate was. The office was very clean and welcoming. Both drivers of the shuttle service were good people as well as safe drivers. This is now my go-to mechanic.

Ap
Review №76

My service isnt even done yet and Im ready to write this review. Do you want to know why? Theyre simply top notch. I came for a state inspection and they got me in quickly and easily. They were friendly and chatty. Their waiting area is incredibly clean, and has more in common with a bank than your typical garage. They served me fresh coffee while Im waiting on a comfortable leather couch in a classy, clean room. In a city where you can find a garage on every corner, this sort of dedication to customer service makes all the difference and is sure to keep me coming back.

Br
Review №77

This is the most amazing shop Ive ever been to! The staff and facility are top notch, its certainly a welcome change to countless others out there. CBA will definitely be my go to shop moving forward. Give them a go, you wont be disappointed.

Ch
Review №78

I felt welcome from the time I made the phone call.Very courteous service, I truly felt welcome from the time I put my car into their shop, to the time for me to pick it up.The technician also took their time to explain to me what the problem was and also gave me great advice.If you ever need great customer service done to your car, come to Christian Brothers Automotive.

Ch
Review №79

Very friendly and nice staff. The shuttle driver and I had a wonderful conversation. Its a small world. Seriously.I highly recommend this place if you want your vehicle fixed right THE FIRST TIME.

Ro
Review №80

Great place to get your car serviced. Neat clean facility, Skilled technicians, excellent communications and work completed on time. They also offer transportation to and from their shop. Great experience.

Br
Review №81

Cant say enough about the quality of service I received from Christian Brothers in Midlothian when I was in a bind.... Chris came to my house, got my car started, drove it to the shop, made the necessary repair, drove it back to my house, did not overcharge! HIGHLY recommended.

Ta
Review №82

The whole staff was very knowledgeable about the products I needed for my car. If they didnt know they researched to find out what was wrong with it. If it wasnt for Ashley and her constant communication I would have lost my mind since the process took 3 weeks. Thanks to Christian Brothers and especially Ashley!!!!

Ad
Review №83

Quick and courteous; I really like the online report for my state inspection

Lu
Review №84

Just met the crew over at Christian Brothers and they are all awesome people. Super friendly and helpful. My wife locked the keys in her car next door and they popped the lock for us no charge! Big thanks to Hampton, Fran, Dan, Brandon, and Donnie!

To
Review №85

Really decent people, excellent service, busy so schedule ahead of you can. They do an excellent job and are good to work with.

Si
Review №86

Bleeding brakes is VERY important. They did it properly.

Je
Review №87

Great Experience! Very welcoming staff and professional service. We were a walk in, and they were able to service my car right away. The technician was honest and straightforward. I would highly recommended this shop!!

Ma
Review №88

Christian Brothers is simply the best auto repair shop I have ever used. Their work is outstanding, at a great price. The staff if friendly and welcoming, and the shuttle service is an excellent additional service which I have used often. I would strongly recommend Christian Brothers to anyone who needs automotive service in the Richmond Area

Ca
Review №89

Hampton and Dan are first class service people and very professional. The work on my vehicle was done quickly and efficiently. I would highly recommend them to anyone who want first class servicing work done on their cars.

Sa
Review №90

Went to Christian Bros. primarily because of the stellar reviews. My experience, however, was nothing more than average. Took my car in today for an oil change and state inspection. I called a day ahead to schedule and they told me they had availability this morning at 10. I dropped my car off at 9:30 AM and did not hear anything from them until I made my own phone call checking in at 3:30PM. At which time they told me that they had not even started on my car. They called me back around 5:00PM to tell me that my car had failed inspection partially due to tires that are less than two years old. Of course, I took the car to the shop that had put on the tires and they disagreed with Christian Bros’ diagnosis. All in all, same old experience of a mechanic keeping your vehicle all day for no reason and slapping you with an $800 estimate. I will continue to search for a decent mechanic shop. Easier said than done.

Li
Review №91

I love taking my vehicles here because I know they will do a great job. I know my teen daughter will be driving in a safe vehicle because they treat us like family. Thank you for always taking care of us

Br
Review №92

I had a phenomenal experience with Christian Brothers! They diagnosed and fixed my car quickly. Their customer service is way beyond anything I have ever experienced at a car repair shop. I highly recommend Christian Brothers!

Je
Review №93

Will never use them again.Took my vehicle in for an annual VA inspection -- was told on the phone I needed ~$1700 in repairs to pass; when I was given an itemized estimate it was about $3000 higher than what I was told on the phone. I declined the work, picked my car up and it was now making a loud metallic grinding sound from the rear wheels. Took it right back to them -- and to their credit they fixed it in 5 minutes but apparently it was due to the fact that something was incorrectly replaced when they put things back together after the inspection.Took my car down the street to a very reputable shop the next day and they passed it and stated that none of the issues Christian Brothers identified were real issues. The shop is owned by military veterans and is very well regarded for the quality of their work so I do not doubt the integrity of their inspection results.My next door neighbor had the same experience at Christian Brothers about 6 months prior -- her car failed inspection, she was quoted $1500+ to pass, she immediately went to another shop that passed her and stated that none of what Christian Bros found was real. I didnt learn this until I told her about my experience yesterday.

Jo
Review №94

During my auto-repairs, Christian Brothers Automotive went ABOVE and BEYOND the call of duty. I received shuttles to and from work during the process. Their hospitality is absolutely OUTSTANDING. Thank you again Hampton, Aaron, and staff for your exceptional service!

Mc
Review №95

Never been to a place that is so transparent with all their prices. The staff was friendly and knowledgeable. They kept checking in on us and asking if you want anything – snacks, water, & even juice box for my three-year-old. Didn’t use their free shuttle service this time but definitely will schedule work differently now that I know.

Lo
Review №96

I own a 2008 Honda Accord. I called for an estimate to replace the timing belt and water pump. Told the lady I had the parts and just wanted a labor estimate. After telling they dont really like customers bringing their parts... she quoted me over a $1,000 just for the labor. Two other shops I called on quoted me under $500 for the same job/labor. Ill never use these people; I cant speak for the quality of their work or attitude; I just know theyre way too expensive...UPDATE! The day after the above review, Hampton (Christian Bros. owner) called me and left me a message. He said the $1,000 estimate was misquoted and there was a written estimate on my work for about $650.00 instead of the $1,000 I had been told. He also went to explain to me that using their parts is the only way they can give people a warranty on their work. This all makes sense. Personally I just dont like it when repair shops jack up the price on parts... Why? They just pick up the phone and order them... why does that equate to a 20% to 50% price hike on those parts??? I would rather them let me bring my parts with the understanding there would be no warranty on those parts and work done. Well, in any case... the fact that this owner actually called me and left a message explaining what happened says a lot about how much he cares about his business. He obviously pays close attention to these reviews and takes them seriously. I have no intention to damage the reputation of a business that I have not actually used. Therefore, I am changing my initial 3 star recommendation to 4 stars. I will reserve the 5th star for the time when one day I actually use their services and then have more data to rely upon for my complete star rating. For the record, this is the only business Ive come across that offers you a ride home while your car is being worked on... very unusual and pleasant.2ND UPDATE! Perseverance pays off. The owner (Hampton) contacted me again after the first update still seeking the opportunity to serve my automotive needs and prove that his shop deserves that 5 star rating. Again, I must disclose that I have not yet used their services but the owners insistence in pursuing that 5th star tells me hes very driven and detailed in the service he provides. This is extremely unusual folks. Lets face it; most owners dont really care much what is said on the internet about their business. Therefore, I am giving this owner that much coveted 5th star.

Ms
Review №97

The customer service is excellent.(5 star) when I arrived I was greeted by the mechanic and Aaron, Aaron was the receptionist.he offered me a fresh hot cup of coffee while I wait. Christian Brothers was recommended to me by Ann Paige from CarMax I usually to take my car to CarMax to be serviced but they was full that day so I went to Christian Brothers on recommendation for my regular schedule service which includes tire rotation oil change and fluid top off, I didnt receive that. what I got was an oil change and my light replaced . after my car was serviced, they brought my car around and inside my car was two coasters for my cup holders a bottle of water with Christian brothers name on it and a fresh cut yellow rose. I didnt get what I actually went for but you cant get better customer service than Christian Brothers. By the way its a Christian atmosphere the music anyway

St
Review №98

Christian Brothers Auto Garage has changed the way I will do my car servicing. After losing trust with my previous go-to shop, out of the blue a friend shared the experience he had with Christian Brothers. I was curious. I had two maintenance issues I didn’t have the tools to do, and a Check Engine light whose code I had no experience with. My go-to shop gave me an estimate that could have purchased a decent used car. I was about to bite the bullet and let them do it, but they let my car alone on my appointment day and for several days later. Never called. Finally I did, and they told me they were so busy I’d have to reschedule a week later. Not too hot. So I took it to the Brothers.Do you wanna blow your car-servicing mind? They have totally changed the service paradigm – and they are about the best well-kept secret out there. There are so many of us who have been ripped off, taken advantage of, or outright lied to by car shops that Christian Brothers can conquer the market! They are kind to a fault. Their prices are super-reasonable. Pastors, military, first responders, and teachers receive a 10% discount. They know what car shops have forgotten: it’s not just the car, but the customer who is serviced. I just got back from their impeccable shop. Their waiting room is cozier than my living room. I noticed pulling in there were two classic cars in their bays. Dan behind the computer asked if I’d like to see ‘em. I don’t remember any other shop ever doing that! But the best part: Donnie explained to me - who speaks little “car” – what the Check Engine light was all about (it mostly only indirectly has to do with the engine!) And he gave me a plan to consider. I left with a smile. They have changed the paradigm of car servicing.

Ja
Review №99

Christian Brothers Automotive is a new automotive service in our community that goes above and beyond ordinary service to accommodate their customers. They do excellent work, are congenial and will help any way they can. They have a shuttle service for those that live near by that have only one car. You have to enter their place through Aldis parking lot but you will be glad you did!

Jo
Review №100

They got me in immediate for a state inspection (the last day of the month!). When I called to ask if they had time to do it today, the fantastic CSR asked me how soon I planned to be there...I drove right over and they took my car back right away.Flawless customer service, I waited maybe 30-45 minutes total, my car was pulled to the door and waiting for me, cold bottle of water, and a gorgeous longstem yellow rose.My mom gets free inspections from her dealership but she will be going here instead because of my referral.Very impressed...and Ive only ever dated mechanics 😂 I will be coming back!

Information
30 Photos
100 Comments
4.8 Rating
  • Address:1680 Mall Dr, Richmond, VA 23235, United States
  • Site:http://cbac.com/midlothian-huguenot/?utm_source=GMB&utm_medium=organic&utm_campaign=Richmond
  • Phone:+1 804-409-3448
Categories
  • Auto repair shop
Working hours
  • Monday:7AM–6PM
  • Tuesday:7AM–6PM
  • Wednesday:7AM–6PM
  • Thursday:7AM–6PM
  • Friday:7AM–6PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
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