Downtown Eyes Crosstown has a very pleasant atmosphere. Everyone is extremely nice and knowledgeable. I see Dr. Zastrow and feel like I am in great hands. Robert is really fun to work with when picking out frames and (in my case) showing me how to adjust to progressive lenses. He really knows his stuff! I have already recommended people go there and will continue to do so.

Wonderful first experience. I’ve never had eyeglasses or even gone for a prescription before, and they walked me through everything very thoroughly. Robert was absolutely amazing! Such a good character. I was completely lost finding the right pair for my face and he helped me find the perfect pair. He’s got a great sense of humor and a very welcoming personality, best guy around! Highly recommend.

Dr. Osowski is incredible. This was my first time seeing her and she is relatable, funny, and made me feel so comfortable. She turned a simple eye exam into an afternoon with a girlfriend and I couldn’t be more pleased with my visit. Other staff were polite, professional, and made me feel so welcomed the moment I stepped into the office. In the midst of a changing world, the customer service was second to none.

Dr. Zastrow and her team have an A+ environment, tool tech and professionalism that’s great for my eyes. That’s why I keep going back and keep recommending Downtown Eyes to all my family and friends.

Dr. Zastrow and her team were wonderful to work with. I experienced what I thought was an efficient and thorough exam and did not feel rushed at all. Loved the selection of frames and the friendly and knowledgeable staff who assisted me with my purchase. I will definitely be coming back!

Great clean and safe location with updated technology and tools. Brittany got me in right away and took me through the basic examinations and eye mapping, she is very nice and explains what she is doing and why at each step. Dr. Zastrow is awesome! She is very personable, knowledgeable, and takes the time for questions and discussing options. The whole environment there feels comfortable and it was overall a great experience. Will definitely be coming back and referring friends and family.

Super professional and state of the art. I love not having to have my eyes dilated!

Downtown Eyes has a clean, modern and welcoming feel. The staff is always available and knowledgeable. I appreciate the advanced technology they use, which gives a more complete eye exam. Also, I look forward to the frame trunk shows they host annually with top names like Tom Ford!

I’ve been a Downtown Eyes customer for about 30 years! Started going to the downtown location and then transitioned to the Richfield office when it opened. I have had nothing but great experiences with the doctors and the staff at both locations. Great service, friendly staff and excellent advice on frames. They have a great selection and I often get complements on my glasses. Highly recommend.

Very professional. Took time to answer question and were very helpful in answering questions.

Amazing selection and service, plus they take insurance! What’s not to love?! Would absolutely recommend for your next glasses purchase.

I am happy to share a review on my neighborhood optical store. This is the second time I have bought my glasses here. I shopped during their Trunk Show and was very happy with the discount on the frames I chose (OGI!). Everyone was helpful but I want to do a special shout out for Robert.

The staff here is absolutely amazing! I had an eye exam with Dr Zastrow and she was very friendly, and took the time to discuss my results in detail. Ive also gone to Dr Hemann and she is amazing as well! Robert did a fantastic job recommending frames based on my prescription and preferences. He is very knowledgeable, took time to listen and come up with great suggestions. I would definitely recommend Downtown Eyes!

I had an AMAZING experience with Downtown eyes! Their staff was very polite and knowledgeable. They were able to get me in very quickly for an appointment when I was suffering from a gnarly eye infection! 10/10 recommend! ( They also have cute glasses!!! )

Downtown Eyes has been incredibly supportive and efficient during this pandemic. The office is clean and sanitized. Dr. Zastrow was welcoming and informative. Excellent service and great staff!

I’ve been going to downtown eyes for 3 years, and have had a great experiences. The staff is always knowledgeable and friendly! Plus with covid I like knowing I’m going somewhere that is clean and safe!

Everyone there was so wonderful! The check in process was so easy and there was no waiting. The doctor and technician were very thorough and answered all my questions. I would highly recommended them!

We love downtown eyes, they have an amazing selection of unique glasses. We love referring our family and friends! Great customer service !

Dr. Zastrow and the staff of Downtown Eyes always make me feel welcome and cared for. Their scheduling is easy and flexible and their selection of glasses is amazing. Most importantly, Dr. Zastrow’s depth of knowledge and super competent ability to help me manage my (aging!) vision makes visits easy!

They always kind and helpful when I just stop in to look or have my glasses adjusted. I’m always able to get an appointment on relatively short notice and the opticians are helpful and honest.

Every time I’ve visited Downtown eyes they have been awesome with their attention to detail. I usually work with Ariel and she ALWAYS goes above and beyond to help out in anyway! I will be recommending Downtown eyes to anybody as an optical center they need to go to.

The best experience I’ve ever had at an eye clinic! Every staff member was extremely friendly and I was able to get in and out quickly without feeling like I was being rushed. I would absolutely recommend Downtown Eyes for anyone looking for an eye doctor!

Excellent service!! I’ve been to several eye clinics and institutes throughout the years and Downtown Eyes exceeded my high expectations. Dr. Hemann is highly recommended and Ariel at the front desk was incredibly helpful and went above and beyond. Will refer others to this location!

First time patient turned forever patient. Such a wonderful and welcoming experience at Downtown Eyes. The staff were friendly and provided prompt service which is alway amazing especially when you’re in a time crunch. The optometrist took extra time to get to know me and learn about my life which was very refreshing. The selection of frames and sunglasses are spot on in terms of variety. Well maintained and trendy office, plus they have snacks! LOL. Very happy with this visit and will return for future appointments.P.S. it’s customer appreciation week or month. I don’t know any other place (other than Downtown Eyes) that appreciates their customers or patients with goodie bags with wine and chocolate!

Doctors and staff are super knowledgeable and helpful picking out the best looking frames, and finding the best deals. Fun experience.

Great experience as always. The staff is friendly and knowledgeable. Dr. Zastrow is articulate and thorough. Felt at ease. I’ll be coming back.

Extremely professional staff from the front desk to Dr Zastrow and the wonderful optician who fixed my problem. Ordered new daily wear glasses! So excited! Highly recommend either location Downtown or Richfield locations. Thank you thank you!

I brought both my kids in (8 & 2) and Dr. Zastrow was wonderful with both of them. The tech bringing them back was super friendly as well. My 8 year old got a new pair of computer glasses since he’s on the computer more often now. He loves them so far and had a fun time picking them out with Alli! Such a great environment!

Downtown Eyes Crosstown is GREAT. They are prompt, professional, fair and friendly. I have ordered glasses and numerous sets of contacts-theyve always been excellent in making sure I am comfortable, satisfied and most importantly, my eyesight is sharp at the end of the appt.They offer numerous affordable options that can save you both time and money. Setting up appointments are stress-free and getting scheduled is a breeze.The staff is bubbly and attentive. I am greeted as soon as I walk in the door and because of Downtown Eyes being a private business- the staff really cares about YOU! Do not be surprised if they remember your pets name after your first visit! You matter to them, and they genuinely want for you to walk out of their door with the confidence that you are in good hands.Their huge selection on glasses (men and women) make it a one stop shop for finding the PERFECT pair that give you that confidence in wearing glasses in public, and of course, the comfortability to wear all day if decide to do so!They even have a great referral program that can earn you HUGE savings when you refer friends and family! I have saved at least $100 by just grabbing a few of their referral cards on the way out! (small business cards by front desk)Also, a great location for anyone in the Twin Cities area, as it is just off of 35W!

The clinic in Richfield has the latest equipment. The people working there are superiorly skilled and very nice. I went to this Richfield Clinic, and Dr. of optometry Susan Hemann examined me for the first time a year ago. She managed something no one else has managed ever: To give me glasses that enabled me to see well!! Im in a wheelchair with a degenerative neurologic condition, and no eye clinic has ever managed to put a smile on my face. My blurry vision, double vision and cataracts compete on making my vision hellish. Dr. Hemann has an army of friendly staffers who know all about frames, and how to make them effective and comfortable. I cant recommend Downtown Eyes Crosstown, Richfield, strongly enough!

I’ve been to both locations and have had great experiences at both.I’ve worn gas permeable lenses for 18 years and they gave me my best prescription I’ve ever had! Great team and very friendly.

It is a nice place to get your eyes tested. Both doctors and opticians are friendly and professional. They have wide variety of collections.Their patient portal is also easily accessible.

Our entire family made the switch two years ago to Downtown Eyes. The quality of care has been exceptional and everyone we worked with have been professional and friendly. They all go the extra mile to ensure that your exam, glasses and contacts exceed your expectations!

Seriously, the best service! I always know Im going to walk out the door looking and seeing better than I did walking in!! Thank you Crosstown Eyes!!

I was a new client to Downtown Eyes in Richfield and was immediately pleased when I arrived for my appointment. The clinic is cozy, clean, and very organized with great displays of eyewear. The receptionists and technicians are efficient and friendly. When I asked questions they were able to give me knowledgeable answers immediately. My exam was with Dr Mary Ann Zastrow and she was wonderful!! She was able to identify a complaint I had with my eyes and give me great care!! My family is switching to this eye clinic!

The ladies at Crosstown ROCK! I stop by just to say hi! The service is wonderful if your looking for eyewear they are a must! Friendly and kind!

The staff is awesome. They a very professional, have the latest technology, you never feel rushed or pressured to purchase your eyeware from them.

Eye exam was fine. Used their office because it was part of a eye coverage service we had through my husbands work. Found out after the visit that they decided to file a claim with my health insurance instead of through the other coverage I had. In the end it ended up costing me more $$ for the eye exam because I had to pay my deductible instead of just the $10 copay on the eye coverage. Had I know this I would have gone some place else for the eye exam and just used them for my glasses through the service. I only had an eye exam with them because I thought it would be covered by the eye coverage. Watch out for shading billing practices.

Downtown Eyes Crosstown provided me with a great experience during my first eye exam in over a few years. All the staff are very helpful, and professional. I truly felt they cared about me. Cynthia one of the staff knew exactly what I was looking for and was a tremendous help. Would highly recommend Downtown Eyes Crosstown.

Downtown Eyes in Richfield gave me BEST experience ever! The establishment was kept very clean and sanitized considering current COVID-19. The doctors were so kind, welcoming and soft spoken. I would highly recommend their services!

Can a visit to the eye clinic be great? It is if you visit Downtown Eyes Crosstown. My first visit yesterday was superior to any Ive had in my life. The staff both on the phone and in person are warm, friendly and extremely helpful. The advanced technology makes the exam a breeze; much faster and more comfortable than any Ive experienced before. And, just as important; there is no pressure to buy eyeglasses from them. I am one very satisfied patient/customer.

Front desk staff is friendly and doctor is amazing! We ended up chatting about sports for a bit before the exam because we went to the same college. Really great experience.New ownership upgraded the equipment. No “eye puff” test anymore. I’ve had glasses/contacts for about 20 years, and this is now my favorite optometry office!

What an amazing experience! Dr Susie Hemann was fantastic, she helped me choose the best contact lenses to see at distance and near and was very knowledgeable. The whole staff was kind and professional. I highly recommend them.❤️

Very professional, kind, and elegant peeps at that. Loved my experience and I wish them all nothing but the best 🤗🌸

Origins Eye Clinic is great! Dr. Bane is very knowledgeable and explained everything in a way that I could easily understand. He answered all of my questions and made me feel comfortable. His staff is great too- very kind and professional. My appointment started right on time as well, which I definitely appreciate! I will be going back for sure!

Got my eyes checked for the first time in over 10 years and they did a really good job.They were very timely and professional. Also they have a wonderful selection of frames. I highly recommend this DownTown Eyes location.

Absolutely a great experience. Dr. Bane & Dr. Fischer are thorough and do a great job explaining the health of my eye. Did you know you can have a freckle on the eye? I didnt believe them until I saw the image of my eye. The staff are amazing - always friendly and always smiling. I also appreciate them not lecturing me on the fact that I dont change my contacts often enough. Ive been educated on how to pick a safe and effective contact solution, have very fair prices for glasses and both doctors are good on the eyes! Highly recommend. Free Parking!

Great customer service

The best eye experience I have ever had. Not only was the entire staff friendly and focused on the customers, they clearly had the patients interest in mind. I was very impressed listening to them answer questions in a friendly and easy to understand way to all customers. During my appointment, Dr. Bane was very attentive and listened to any concerns I had. He was approachable and made me feel like I could ask questions, no matter how silly they might be. Thanks to everyone at Origins for all your great service! I will be recommending you to all of my friends and family!

Wonderful kind and thoughtful service!

Courteous, clean, and caring.

My visit was awesome. The staff is great, respectful, and quick. Answered all my questions, and I typically have a lot! If you are looking for a new Eye Dr, this is your place!

Cynthia, Allie, and Dr. Heeman were absolutely fantastic. I’ve never enjoyed an eye exam and frame selection so much. I drove out of my way for this appointment due to the exceptional reviews and I was not disappointed!

First time getting my eyes checked and subsequently got my first glasses as well. The doctors are helpful and knowledgeable and the staff is always pleasant and eager to help. Great first experience! Looking forward to working with Downtown Eyes in the future.

Its nice to find an eye clinic and doctor that I feel I can trust and will return next year. Went to Origins Eye Clinic for my one year vision checkup. Ive been to a variety of eye doctors and this experience was my best. The staff members were fun and friendly. The doctor explained everything to me in simple English, breaking down for me exactly what he saw during the exam. I learned more during my checkup at Origins than any of my past visits at other locations. Ive recommended Origins to my friends and family. Ill be back next year.

I had and an appointment here a couple of days ago and it was the best experience. The staff was great and even helped me pick out my glasses. Dr.Bane explained everything and answered all the question I didnt think of. I also loved that they an option for me to not get my eye dilated and get digital pictured instead.

The staff was outstanding. Very polite and efficient. I had an issue with my eye and it turned out that I had scratched my cornea. They were able to get me in first thing in the morning and I was feeling better by noon. I highly recommend Origins Eye Clinic and Dr. David Bane.

Hidden GEM! Not many people know about Origins Eye Clinic, but when you find it, you wont want to go anywhere else! This is hands down the BEST eye clinic around! You can tell the staff really cares about you and your overall health.

I highly recommend Origins Eye Clinic and Dr. Bane, it is a great clinic and has a very good selection of eye wear. The staff is very friendly and accommodating, much better than my previous eye doctor clinic. I also felt very comfortable and was able to get all my questions answered easily and able to understand everything. This will now be my regular eye clinic going forward.

Everyone was very kind and professional. I really enjoyed my experience. The fitting fee of 120$ is very high but that is the only complaint I have. If that had been lower, it would have been a 5 star review for sure! If you are going for anything but contacts, I would say dont hesitate. If you need contacts, be prepared to pay a lot out of pocket!

Great experience. In the past I have never had the chance to see (technology has advanced) the inside of my eye. I did not realize the value of nutrition and eye health. The eye photo and Dr. Bane showed me where my eye health could improve. It is nice to be able to have someone take the time to discuss things with me rather than just sending me through the steps and out the door. Thanks Dr. Bane.

Really personalized experience! Dr. Bane was easy to talk to, and the staff helped me pick out an awesome new pair of frames. Tons of great frames to choose from! Ill definitely keep going here.

The best eye experience I have ever had in my life. Dr Bane couldnt have been more friendly and knowledgable. I ended up having cataract surgery and can see 20 20 far away and up close! He is the best!

The best Optometrist Ive ever been to, hands down. Their staff are extremely knowledgeable, helpful, and friendly.

I really love Dr. Z! She is professional, percise, and personable! Ive never had a doc get my prescription so perfect. Allie helped me find frames and her advice was spot on! Thanks team.

I cannot recommend Downtown Eyes strongly enough! Starting with Dr. Zastrow, and especially with the patience and expertise of Dr. Hemann, I am seeing better than ever with my new scleral contact lenses. The friendly and patient focused staff of Brittany, Alli and Cynthia truly help differentiate this practice from any I have worked with before. They have earned a lifelong patient in me. Go see them!- Paul Harkness

The best eye doctor experience I’ve ever had. Excellent care and customer service, highly recommend

I was offered a product which I paid for and never received. I called back a few times and was told that it was just sent to me. Still nothing received, and no follow up. That was 4 months ago. I have a feeling that they only had results for one of my eyes because I was only shown results for one eye while there, and was not offered the opportunity to see the image from the other eye. I walked out thinking, HUH? I dont have a satisfied feeling about this clinic. Sorry!

Absolutely the best eye clinic Ive been to in years. The staff and optometrists are first rate. I wont be going anywhere else for my eye ware.

Im completely phobic when it comes to anything dealing with eyes. Had to get my eyes checked and really needed glasses and the friendly and relaxed staff took care of everything- Love this place!

What happened to Dr. Bane? Did the clinic get sold to new owners? I have loved this Clinic for years and am now wary since Ive never heard of any of the doctors now listed on the website.

I was very happy with my eye exam- Dr. Bane went above and beyond in making sure that my contact lenses were the correct prescription. However, when it came time to pay for my appointment I found out that my brand of contacts werent covered under my new eye insurance formulary. I felt as though I was not given the opportunity to explore other brand options because it was almost closing time at the clinic. I was reminded by the front desk staff that there is a rebate for the brand that wasnt covered, so I reluctantly accepted. After picking up my contacts and getting home, I found out that the rebate form I was given expired 3/31/2014 and the entire rebate program for this brand expired 7/31/2014. I understand that its not the fault of the eye clinic that my insurance didnt cover the brand, but Im frustrated that I felt as though I was rushed into buying contacts and not assisted in considering other option. I wont be going back.

Great providers and great service! Highly Recommend!

Fantastic team and great experience! Highly recommend!

I walked in and Elizabeth welcomed me at the door with a smile. She came around and greeted me with my paperwork and a water. She was very plesant and the water was a nice gesture. Holly took me back to perform pretesting before I saw Dr. Bane and she was excellent. I have one good eye and another eye with a cataract so I am very concerned and picky about my eye doctor. Dr. Bane was the best. He was caring, knowledgeable, and so informative. I am going to have my cataract removed and hopefully will see soon! I cant speak more highly of this place. They are definetly the best I have every been to... So kind, so caring, so plesant. I will definetly recommend to my family.

Simply the best experience I have ever had. Thank you Elizabeth, Holly, and Naomi!

The staff are extremely pleasant to work with, what a professional and genuine group of people