We went looking for ATVs, one for myself and one for my fiance. We knew roughly what we wanted, but neither of us had owned one ourselves and it has been a long time since we rode one too. We came in and we able to look at the few models they had on the floor by ourselves for a few minutes, then Justin Cole came over and answered every. Single. Question. We. Had.Ive never come across a more knowledgeable sales person in my life! He was friendly, informative, funny, and honest. They were out of stock of the the type and style we wanted so he put our names on a list and said hell call us as soon as theyre in.BVH has an amazing employee and sales manager

Excellent sales experience, low pressure and they answered all of our questions. Nice selection of accessories and riding gear. - every time we visit we are treated very well. We could shop elsewhere, but this will be our 1st stop when looking for sxs or motorcycle gear.

I’ll be back have had great experiences with both service snd the show room people. Service was exceptional can’t wait for 2023 when upgrade and buy my 1000-5 LE from them.

Broke a piece off my helmet visor mounting base. The store didn’t have the replacement in stock, so they took a set off of a new version of my helmet and sold it to me. Easily could have said they didn’t have one and it would have been fine (it’s a cheap but specific part). However, they saw a chance to help out and did….I’m not from here but if I was I would give them all my business

This place always has friendly and knowable staff members whom are always excited to help out customers not just me but Ive noticed that they treat every customer with the same respect and courtesy just the way a professional business should treat their customers they are very fast with delivering an experience that exceeds my expectations everything is paid attention to in great detail kudos to the Management and employees for doing their job exceedingly well thank you for the kindness and professionalism I definitely will be a repeat customer for life

Some things happen thats out of their hands but as far as The big valley honda service and quality of the merchandise are the best. Im very glad they are still open

They are highly inexperienced or flat out do not care about their job. First, I purchased a battery from them, which they did not fill. I had to come back and get it filled. Then they over filled the battery and kept the bolts/breather tube. To finish with because they over filled the battery it leaked out onto my interior causing lots of damage to my trucks carpeting. I will NEVER be back at this location. Absolutely baffled at the neglect here. 0 out 5 stars!!!

Not a fan of Honda any more but I got fast friendly service today no waiting

Taken my bike in several times for service. Always a good experience, priced fairly.

In the past 20 years, weve given BVH about the same amount of business as Michaels, though I think weve bought more gear at BVH. The people, selection and prices have been fine. The thing about Reno, even with the recent spurt of growth is that competition is in a brand basis rather than a dealer basis. That is the nearest Honda cycle dealer is in Carson City where say in L.A. you could probably walk from one to another.So the 4 stars are my only comment about the time it took 2 weeks to get a tire for a model in its 4th year on sale.

Cant get people to come and ask you if you need help with anything it seamed that they dont need the money

Didnt have the part. Didnt know when they would get it even if payed for. Instead of ordering it they gave phone numbers of two places that had it one within nevada and the other in Colorado or wherever. Very bad almost discriminatory customer service. honest truth of experience.

Bought my 2020 Honda Africa Twin from Big Valley, overall a great experience.

Older gentleman at parts counter was very helpful on the phone and in person. Got me oil and parts for my trx400 farm quad. Great experience.

Was told to do a application online at 3pm the night before and was gonna get it handled first thing in the morning but never got a call. Then called in around lunch time and was told he would give them a message for me but I still havent heard anything. At this point Im probably not gonna do businesslike them especially if this is how they are going to act.

I got a couple older Hondas and theyve done a good job finding me my parts.

Dont answer, dont call or text back.

Thanks being real. And understanding The Axelsons level of dirtbikeing

These guys got me the parts I needed for a good price and in a timely manner. The guy at the parts desk was knowledgeable and friendly.

The workers here are really professional and are always able to help. They have a pretty good choice of items and can order almost anything. Always good to check here for any Honda needs.

Nice store with lots of choices. Salesman was knowledgeable of all their products. We were interested in a side by side and he recommended a good one after listening to what we wanted. Wasnt pushy.

Good selection of moto gear friendly staff too. Got my boots and chest protector here.

Service was excellent!

They saved our road trip! The red light on my bike turned on just as we were turning into Reno. We woke up and rode into Big Valley Honda first thing on Saturday and they were able to diagnose it as a benign short circuit on the sensor wire. They insulated it right away and we were able to catch up with our group in Austin!

Great staff. Great service

The service department here is so awesome and the service writer is the best

Called a week ago asking if they had a throttle cable in stock for my kid’s CRF50. Parts department said they had one in stock. Drove to the store and they couldn’t find it and I was told someone from the shop must have grabbed it. Was planning on going out on a ride with my kids that weekend but not a big deal, they said they could have one in 2-3 days and give me a call. I could get one cheaper in the same amount of time online, but I like to support local businesses when I can. 6 days go by and still haven’t heard anything. Called today and now it’s backordered and expected in 2 weeks. Two weekends in a row I can’t take my kids out. I gave 2 stars because the parts department was friendly and apologetic but they really need to work on their inventory issues. Lesson learned. I will be ordering my own parts from now on.Edit: Big thanks to Reno Motor Sports! They saved the weekend. Had the OEM Honda throttle cable in stock and 10 bucks cheaper than BVH. Definitely earned my business.

Staff is always friendly. Prices are in line with other motorcycle dealers. Never a problem when I had to special order parts. Im very satisfied with this business.

Clutch trouble while on 23 day road trip. Able to diagnose (needed replaced) immediately. Able to fit it into schedule and get us back on the road quickly. Great folks

UPDATE: told the manager what happened and hes gonna make it right.Stay as far away from this place as you can. I was referred here by a friend who says they do a quick and great job. They did the exact opposite. Saying that my bike would be done one day, then the next then it was done two days later than what it was originally said to be done. I didnt have a problem with it as I wasnt in a rush but thats not cool. Plus they put parts on their that I didnt agree to without telling me but said it was okay because it was lower than my quoted price. So just because its lower makes it automatically okay to put parts on without my consent? Not cool. I will never bring my bike here again and tell my fellow riders to do the same.

Several days after BVH reopened, I called to speak with sales regarding the purchase of a SxS. Whoever I spoke with took my name and contact information and told me a sales associate would be calling me.Four days later I had not yet received a return call. So I called again and was told they were extremely busy, but reassured me that sales had my information and I would receive a call. It’s been almost two weeks now and I still have not received a call. Very poor customer service and follow up.I worked in the parts department of Northstate Powersoprts ( Chico Honda Motorsport) for many years. I know how busy it can get, but never did I or our shop neglect to return a call to our customers. I find BVH, at least in the sales department to be very unprofessional. They’ve lost my business.

Great service: timing and prices.Super friendly and professional service representative.Michaels service is a joke compared with this guys.

Great customer service! A reurn happy customer!

Large selection of inventory, great customer service!

Honda makes a good Machine but not one person in this store could tell me much of anything about them. I might as well have brought my mom and asked her questions about them. Like they barely knew the prices

The staff work for you. I believe they are limited by upper management, but they work with you and communicate what they can do. The staff are honest and friendly.

The Parts department seems helpful enough, the hallmark of a good parts sales staffer is characterized by the ability to up sell through pointing out the total list of parts needed to complete the job. Customer reading can also lead to additional sales. Even with the slow pitches I offered, the sales team struck out. Guess Ill save money and order online.

Been in a few times for parts, a summer jacket and some gloves now. Each time I received courtious and helpful advice. Service is low key but friendly, informative and attentive. Prices were competitive too. The showroom is MASSIVE but not staffed more than most competing businesses, so you may need patience when busy.

I just bought a 2002 goldwingbtrike. MJ told me he couldnt work.on trike but everything for seat forward. I was giving an estimate of $200.00 fo a full service, but jow I had the electrical. Well it was done on time, the electrical was easy fix, and they determined I didnt need oil change, all out the door, delivered trike to me at door. OVER THE TOP MJ, AND BIG VALLEY HONDA

Came here a few times, the first time was great good service then last week a bought a oil filter for my side by side and the idiots gave me the wrong oil filter. The filter they gave me wont fit on my side by side, very disappointed it shows they are NOT professionals.P.S. I highly suggest you go to Renner equipment in Fallon.

BVH for all your Honda needs! Ive had a few Honda bikes and these guys have never steered me wrong.

We came in to speak to someone about a dirt bike and werent even acknowledged. It was like we were invisible at this store. I do not ever recommend going here.

Beautiful store! Great informative staff.

Friendly and helpful

Havent bought anything here yet, but I come in once every two weeks or so to sit and drool over the new bikes. Justin (sales boss) is always exceptionally friendly and never pushy.

Had a flat on my 2015 Goldwing while vacationing in Lake Tahoe... Spent better part of the day trying to find a tire... Spoke with Honda in Reno and they came to the rescue... Had the bike towed and as soon as we arrived a tech went to work... The bike was finished inside of 1 hour and I was on the road again... Best service ever Big Valley you are a life saver... If you ever need anything please call on me Im forever in your debt...

Justin at Big Valley Honda was a pleasure to deal with. He handled the sales experience professionally and helped me choose the right bike for my experience level and desired riding experience. The rest of the staff was very helpful with picking out gear. They even delivered everything to my house the same day. I definitely recommend buying from this dealership.

It was great doing business with them.

If you want great customer service with mechanics who know what they are doing AVOID this place! I took our quad here to get fixed and what a joke. They never called us back when they said they would and I got my quad back a month later and they didnt even put all the parts on right. The quad was missing the front piece that was on it when I took it in! They put all new fenders on it and it wasnt ordered, I guess, because it wasnt on it when I got it back. They gave me a louse 25 dollar gift card for all the trouble, we spend almost 1900, the least they could do is fix it right, what am I going to do with 25 dollars when my quad wasnt even fixed properly?

Im not a dirt biker but this place has awsome and high quality motorbikes and other goods

HAD RECALL WORK DONE ON PIONEER 1000 3/1/19 MJ WAS PERFECT.EXPLAINED ALL THE WORK TO BE DONE, CALLED WITH THE INFO CALLED WHEN WORK WAS COMPLETE, SOMETHING I DONT SEE IN DEALERSHIPS ANYMORE. WOULD RECOMMEND HIS SERVICE WORK TO ANYBODY.

With the Limited service staff the Department does what they can. But the owners too cheap to hire more to service more to get more business. Doesnt seem to understand that so we all have to wait weeks to get something done. MJs hands are tied and if it wasnt for Jake the mechanic I would go somewhere else.

MJ and all the staff are very receptive to questions. Great atmosphere I highly recommend this place if you havent been here come on by and see for yourself..

Everybody that works there are pretty cool group of peeps. Always helpful with any questions i have with my bike. Whenever i send my bike to the shop for valves adjust and glanced at its in and out the same day.

Local Honda shop, decent selection of bikes, parts and gear. Came in with a big order and they price matched online stores. Bikes are a little on the pricey side-

Just moved from colorado with my cb1000r and had terrible experiences with the dealers in that state. I called BVH to see about tightening my chain and he said alright come on in friday 8/30/19 before labor day weekend.... Brought in the bike, they took it in the back within a couple minutes. Guy who worked on it came out and said, tightened your chain, it was loose, and i noticed your rear tire was a bit low so we put some air into it and also lubed your chain. He said have a nice day and come back when ya need some service or a new bike. WOW! colorado wouldve been a week wait and probably charged me 100$ They have a new customer for life at BVH!

Compared MCW in Carson to BVH and BVH beat MCW price by almost 500$ out the door this is the second time BVH has destroyed MCW on price and customer service.

BVH worked on my Goldwing, they fixed the issue but broke another part in the process. After battling with the service manager for 2 weeks, the mechanic finally owned up to breaking the molding & using duct tape to reinstall it. BVH then replaced the molding. Since they finally owned up to it I didnt give a negative review then...that is until I went back for another repair need. Staff was rude, wouldnt return phone calls, etc. Lesson learned go to Rich at MotoSource on Mill St.

Great customer service. Always easy to get parts or gear here also

Too bad I had to give a whole star to this debacle called a dealership ! A friend and I went to BIG VALLEY HONDA to buy a motorcycle but were told that the only salesman on duty was extremely busy and would not be available for quite a while. We looked around anyway as that is why we were there !The morning of the next day, I telephoned the General Manager (named Wayne) and attempted to get a price on the cycle I had seen on the show room floor. Wayne stated that he had no sales people available until after 2:00 PM so I would have to call back in the afternoon.What do you suppose would happen if a cycle that I would buy needed service or warranty work ? NEVER will I set foot in a dealership that has only a General Manager working ( or should I say, taking up space) and no sales or service personnel !Any way, I am now enjoying my new cycle but it certainly is NOT a ----- HONDA !

Its a shame I have to put even 1 star. The WORST customer service I have ever had to deal with.. We brought our jet ski to get serviced about a month ago. Paid over $400 for spark plugs, testing, etc. Had to take it in AGAIN after taking out because it would power off. When we took it in again they kept telling us they would look at it and we never heard from them. So after a couple days we called and they DIDNT EVEN KNOW IT WAS THERE!!! Are you kidding me?? They had it for over a week! Finally after finally starting to become a little uneasy they want to charge us $300 to clean it before they can run more tests?? This place is an absolute joke.I should of paid attention to the horrid reviews before taking it in but unfortunately since my jet ski is Honda, this is the only place in Reno that will work on it....

Huge selection of Honda motorcycles, and riding gear. The staff is helpful and friendly, and I can always find what I am looking for whether it be a helmet, or a part for my bike. Thanks BVH!

This bike shop, is not the ordinary bike shop, its the kind of bike shop, that everybody knows every one, and has a warm, welcoming feeling to it. The workers are fun to chat with, and they have a wide variety of motorcycles, off-road vehicles, clothes, gear, helmet, and everything in between.

Been a customer since 1995 and service has always been excellent UNTIL 2017. Service department did not fix a carb problem and made numerous false claims about it. They tried 3 times over more than a year. Fixed easily by MCW in Carson City. BVH has lost a customer and any recommendations I might make.

My father was taking a cross country trip on his bike. He needed tires desperately bad when he reached the reno area. After stopping at several shops and being put on long waiting lists for the service ( some up to a week) by other dealers he found his way to Big Valley Honda. They got the tires and put him straight in for service. Big thank you to the sales and service staff!!!!! True friendly service is hard to find, but you can find it here!!!

Lot a pretty bikes in their customer service is great

They have my dream bike. So it was an enjoyable experience.

Love this place always vary helpfull and always try and get me just what I need.. Honda 4 life BVH 775 BRAAAAPERAAAAAP CITY

The employees here were so so helpful. They made sure we got exactly what we needed and we left happy.

This is a very nice place to begin shopping for a motorcycle or equipment. My son purchased his new ride there.

These guys always take care of me, much appreciated!!!

Justin did a great job helping me understand the motorcycles that I was interested in.He was very friendly and knowledgeable.

Always very helpful

These guys did a good job fixin my tire. Great price and great service once again.

Not honest store or dealer. Very poor customer service, plus given wrong advice and information regarding my Honda motorcycle. Recommend you avoid this place.

Poor service... Couldnt be bothered to sell a bike it seemed!

I would give big valley Honda 10 stars if I could got a flat tire on a goldwing 2800 miles from home went to dealership met mj he is an awesome person he took care of us like we were family got us a new tire and oil change and we were back on the road in an hour and a half mj thank you the world would be a better place place if there were more people like you thanks again to you and big valley Honda you saved our trip your the bests

Dont want to throw people under the bus but Ive gotten rude responses on the phone and in person from these guys. Im not a real high maintenance customer but I dont deserve to be ridiculed. Trailered my bike to Roseville and had an awesome experience.

Customer service is crap, you can be in there for a good 30 minutes before they would notice you. If your lucky enough to talk to someone, they dont seem to be interested in what you want and what they can do to make it happen. Crazy markups on all their products.

Quick and easy transactions every time. Local business, support them! The moto economy isnt what it used to be.

Old owners were awesome. This store has taken a turn in the wrong direction over the last few years. Not a fan.

Great staff and quick with parts info. Wide selection of gear and accessories.

Very helpful staff and they dont hover.

10am. Friday no bodys home .... That sells nothing . Tried sales, nope,, tried parts nope,, not good

Very nice place with very helpful and knowledgeable staff

Went in with husband to check out the new Honda dirt bikes, when the guys behind the counter ignored us the whole time. Nothing like wanting to make a sale.

My wife and I took a trip to Reno on our VTX 1800, and on the first night of a 3 night 4 day trip we blew a rear tire and managed to keep from dumping the bike. We had it towed to our hotel and parked it for the evening wondering what we were going to do next. The very next morning I called Big Valley Honda when they opened at 9:OO am. This guy by the name of MJ from the service dept. answered the phone and listened to my story. I explained I was now stranded at my hotel and needed to get tires on my bike.I was totally amazed when he paused and said no problem getting me in if he can locate the tires for my bike and would call me right back. I recieved a call back shortly and told me to get the bike in and he had two different brands of tires front and back to choose from. When I arrived MJ was at the service door to greet me and got my bike on the rack right away. He then had another fellow start work on the tire changes. I can only tell you that I felt like I was one of their customers for years and that MJ was an old friend. I have never been here before and had only just met MJ. This place is top notch,A-1, customer oriented in my book. MJ even gave me an education on motorcycle tires and taught me how to prevent this from happening again. On top of all this I recieved a discount on the tires and labor and they had me out the door and back on my vacation by 1:OO that day. I was totally flabbergasted. Thanks guys for turning a bad night into another beautiful vacation. MJ my hats off to you and your service team. Thanks again!.

So I bought a honda 2 stroke bike and I got lot a lot of mixed reviews on what ratio mix to run so I call honda and he told me he didnt know n to find out it would take him looks it up so he couldnt help me????? Really its a honda bike why cant I call honda and get what dealer recommends? Horrible service

Three stars or five stars? I settled on four.The service department and parts desk are totally FIVE STAR operations. I cant imagine why anyone would take a Honda bike anywhere else. And they can find the parts you need. Nuff said.Sales needs a bit of work. Knowledge of product would be a good start. (Really, its not that hard.)And, seriously, if someone is bringing $9,000 cash in for aboruchase of a new bike, you should 1: get them off of hold and talking to someone, and 2: be set up like a dealership. Making people dropping that much cash on a desk go fund change to use a vending machine for a soda is less than professional.The actual sales go fairly well (aside from not telling the DMV they need motorcycle temps. Which is a thing) and they habdle the process quickly and painlessly.But the service department! People travel fom the bay area and I see why. Amazing

Great service very helpful with any questions I had

Very nice! Those guys are cooooool.

Awesome, Mikey was very helpful in his knowledge of helmets

Very extensive show room, riding gear selection, maintenance equipment, dirt and street models of motorcycles, and ATVs & side by sides.

Ordered fork oil seals, oil, washers and gear oil for my 2005 ST1300. Quick and easy, in and out!

The best motorcycle shop in town!

Nice showroom, thats where it ended. As a new customer,waited much to long for sales representative (its not as though it was busy on the floor myself and two other people.)Wanted a price on a Pioneer 700. Finally got some interested person who had some information on my quest. After a littel back and forth we agreed on a price. I investided in a trailer to haul the unit and was told I could take delivery on the upcoming Friday. When I showed up at the agreed time I was meet with an attitude of absolute ignorance of my presence. When the sales representative finally acknowledged my presence he asked his technician if the unit was ready, the aswer was no. Can you believe that. Im there to spend thousands of dollars in that dealership and I might as well been at the local 7/11. Well to make it short theyre not the only game in town. Look around people, get your moneys worth.

They worked on my 2014 cb1100 (which i had purchased from them 4 months earlier), adding led lights and resistors to my front and rear turn signals. when they added the resistors, the led lights would not turn on any longer, though the bulbs worked, because they installed the resistors to the wrong polarity.... they would not fix it, and wanted me to pay more money for them to work on it when they messed up the install to begin with. the staff was been extremely unprofessional in the mechanics bay when they told me about this issue and tried to get me to authorize more labor hours for them to attempt to, maybe, fix the issue, but no guarantees...... terribleThen, when i tried to get parts, and advice for my wifes 250 rebel, they gave me wrong advice, telling me that forks and heads from ANY 250 would fit and work properly.... that mistake cost me well over 1000$ in parts and labor to repair....Today, when i called for parts, after putting me on hold 3 seperate times, instead of staying on the line while he looked up my stuff so i could ask him further questions about the parts or for details, he didnt even take the time to say goodbye when i told him i would come in to place my parts order. the guy, chad, just hung up on me. this is not the first time, and i have been holding off on putting up this review in the hopes that things would get better, but this shop is terrible. i would go anywhere else, if there was another honda dealer in reno, or even if i knew of one in fallon or fernly....when i bought my 2014 bike in may of 2014, the sales guy didnt even offer me any add-ons, or tell me that they existed.... great sales technique right....the only thing that was redemptive about this shop is the the HEAD manager, or owner, i am not sure. that guy is the only one who is consistently professional and helpful.UPDATE:they are rectifying the issues listed above and, though it is taking a little bit of time to figure out the proper method of customizing the 2014 CB1100 for LED tail lights and head lights, we are making progress. the service manager Jeff, and his associate, Mark, have been very helpful and are working diligantly to get this issue resolved. i must say, this is the kind of service i like to see in any kind of auto/bike shop i frequent. i will update this post again when my issue is fully and finally resolved. but, so far, so good.UPDATE AGAIN: so, now its winter again, and STILL my lights are not fixed. ive been trying to get a hold of the manager for The past four months. He has not responded to any of the messages that I have left with any of his people; however, he may not of gotten those messages. If that is the case, its probably worse.At any rate, I finally figured out that in 2014 all CB 1100 motorcycles of any subtype were actually miss wired in the factory so that the lighting system for all but about 10% of CB 1100s made in 2014 actually has the electrical polarity reversed. So positive is negative and negative is positive.And thats not a problem when using incandescent light bulbs; but when using LED bulbs reversed polarity makes LED bulbs not function. I. E. They wont turn on, blink, or anything.well, i just Left a message with one of the ladies at the parts counter with all of said information for the general manager. Lets hope he gets back to me sooner rather than later because this is getting really frustrating.UPDATE TO POSTAs of july 1, 2018, I am a much more satisfied customer as the new manager has taking care of the issues I have had and have actually done really well by me with the arrangement. They fixed the exhaust perfectly, and after the ridiculous amount of time it took the manufacturer to get us the parts, my bike has been in good running shape since.AND, they did manage to get the LED stuff fixed properly. there was a little bit of a complication from the factory, because there was a wiring polarity reversal that had to be addressed. Now the LEDS run perfectly, and Im even scheduling them to do my sprockets and chain this Saturday!

Great customer service and prices! Went in and a gentleman named Andy helped my girlfriend and I he was very knowledgeable and helpful thanks guys!

Got my quad vin # read to register. Looked around the showroom, its a nice clean store!!!😍

It is amazing