Alfred and team always do a great job! The Lizard insurance company was horrible and Dent Doctors worked patiently and kept me informed. So glad I did not agree to their recommended shop.

They repainted my Viper after it was backed into. It took a bit longer than the original estimate BUT this shows their commitment to quality work. They chose to delay delivery time to be sure the paint was done right and I would be happy. They were right on with that. They did an amazing job. The car looks great!!

My repair was completed with expertise and speed. My car looks great!

Keyanna and her crew are top flight, for repair or paint see her

They always do an excellent job on my vehicles

Their great body and paint work is only outdone by their outstanding customer service.They are willing to help you out to meet your budget. And the paint job looks like straight from the factory.I had some small problems that came up but they were quick to get them fixed without complaining or charging extra. I could tell my satisfaction in their work was important to them.This will be my go-to body shop from now on. I highly recommend it.

You cannot go wrong with this place. They treat you with respect and take pride in their work!

Alfred, and his faithful companion Barbara, are magicians! Whether a scratch, or complete front end, THIS is the place to go in Reno. Timely, fairly priced, and with a sense of urgency and humor to get you back in your ride as soon as possible. No shortcuts taken! Serious pride and craftsmanship here.

Super easy check in. Great customer service.

VIP Collision did an amazing job repairing rear damage on my 4Runner. They kept me updated on the progress and were a pleasure to deal with I highly recommend them. Looks like brand new thank you!!

Great customer service.

Long time listener of RAD Radio so that means Im a Maggot. RAD has been advertising VIP Collision couple months now saying how they strive on Customet Service well I had the opportunity to check them out Im very happy with the end result. A little back story. A rock hit my windshield a week 1/2 ago driving home damn thing scared me, hit pretty damn HARD ( haha I can hear Rob & Brandon now) but didnt see my windshield immediately affected...till the next morning Saturday 2/29 the damage showed up the crack was half a dollar bill my vehicle also had eyesight attached to my windshield, ok Ill probably need to get it fixed in couple weeks... by Monday 3/2 the crack was as long as a dollar bill, called my insurance set an appointment for 3/7 Saturday to have Safelite.. than it hit me Wednesday I wonder if VIP Collision does windshield repair?? They do 😀😀!! Emailed VIP Collision by the next morning the crack grew to more than half of my windshield 😮 I called VIP Collision 8:30am WOW Barbara said she can get me ASAP and can calibrate the eyesight they contract out with Reno Spark Glass just need to keep my Subie overnight hmmm ok I really want to test VIP Collision out so Ill work around it. Dropped her off 3/5 she was ready by 12:30am 3/6, asked Barbara if it could get a wash to she said Absolutely not a full wash because of the windshield replacement ok . OMG !!! 😀😀 Happy customer here!! Ill definitely be spreading my happy news. Now waiting to get a full bra estimate from VIP Collision for my 2018 Subie 😀I need to ask VIP Collision if they offer shuttle service? That would be Major ++ convenience if they do 😀

So I was in an accident beginning of this year these guys acted like they were gonna help me out in hook me up they did the total opposite they left so many things they did not finish and they forgot to put the vin sticker on my door paints peeling and other parts that they should have so now I have to come out of pocket hundreds of dollars and go back threw my insurance company to finish what they flaked on and i gotta come outa pocket for there ignorance and unprofessional work i would never recommend them to anyone. Dont waste ur time or money

They did a awesome job on my car. The paint repair was beautiful and they replaced the rocker under my carriagr. Top notch

Customer service here is terrible, they still have the audacity to argue with the client when the client expresses their concerns and why there not happy with the work that was done to their vehicle! Had to go back more than 3 times because they did not bother to do the job right the first time! And they still didn’t bother to get the job done. I guess they love to work twice as hard here. If you are not educated with body detail/work do not go here, they will try to rip you off knowing you have no education in that trade.

Great experience, greeted upon arrival and provided with a quote on the spot. Booked the car, everything was ready when I dropped the car and ready on time for pickup. Fantastic job ... impossible to tell work was done, Wonderful experience!

Excellent, highly recommend

Great guys, fast and efficient.

Vip got my car in and out alot faster than other shops in town. Most shops said it would take 2 months but not VIP they got it done quickly

As a professional in the automotive industry, I have to say this was my ultimate experience with another business in my field. From start to finish the entire crew was friendly, over exceeded all my expectations, and they did a amazing job on the repairs to my vehicle. I manage a local repair shop in Sparks, and I will refer all my customers to this shop. I dropped my car off Monday morning expecting it to be completed Thursday. They called me Tuesday afternoon and my car was ready for pickup. They were extremely accommodating in a tough patch I had this week, and comped a rental car for me so I could continue going to work. I cannot thank the staff enough for your outstanding work. This body shop is worth 5+ stars in my book.

This is the place to go!! Great work, excellent pricing and customer service that goes far beyond the job requirements. Kudos to VIP Collision! The only place to go in town.

Barbara and Alfred are the most incredible team to work with. We brought our car in on a Monday late afternoon and parts were ordered that day. Finished and ready to be picked up the following Monday morning. The completed job was perfect. The entire experience was actually very smooth and enjoyable because of the great personalities of these two that are so knowledgable and professional. They know what they are doing and this allowed me to relax through the whole process. No question of where to take a vehicle for body repair next time.....and the way people drive....there will be a next time.

I just had work done from VIP!! I was quoted from Liberty Auto body that my car would take 3 weeks to fix and after searching for other body shops we found VIP we took my car in and Alfred said he could get this done in 3 days. I took my car in on Wednesday and got it back that same week Friday!! The body work done on it was amazing! Barbara and Albert were great and very organized!!! Take your car here!!!!

Alford is amazing! I spoke with Barbara around 10am about replacing a cracked light in the hatch of my Subaru and how I had a replacement light for the hatch and within the hour of bringing it to VIP Alford stopped what he was doing, came out to meet me in the parking lot and replaced the light. He was so professional and diligent with removing the old light in the hatch and he replaced the new light perfectly. He even put my door panel back on for me that we had taken off when trying to do the repair ourselves. Skip the dealership and take your car to VIP Collision Center and speak to Alford for any auto body work your car needs. You’ll be so happy you did. 😊🚙

Best body shop in town! Actually, best everything when it comes to repairing a vehicle. Ive had three vehicles repaired by these guys (And gals) and they are not only knowledgeable, but also very professional. Excellent work.

So extremely happy with VIP. We had originally taken my car to another shop who wasnt able to get the job done in a timely matter. Called over to VIP and they had the parts ordered that same day and my car done just over a week later, and the results were amazing. My car looks brand new. Everyone was super friendly and helpful. I would 10/10 recommend them to anyone. Plus they detailed my car and made it all pretty inside, which it never is, so that was cool too.

I needed to get some repairs completed from an accident I had several months ago. A Google search for local collision shops brought VIP Collision Center to the top of the list. I stopped in for an estimate and they were several hundred dollars lower than other shops I tried.Barbara and Alfred sourced the part I needed and said they could have it in short order. They also said they could paint the panel before I brought my truck in so when ready theyd only need me to drop off the truck for an afternoon.Once painted, sure to their word, it took 5 hours to install the panel and I was back on the road. They made the whole process was easy. They kept me updated and completed the job above my expectations. They are definitely my go-to collision shop.

Probably the best customer service Ive ever received. This company came highly recommended by Schreier Specialities who does all our mechanic work on our trucks. When we went in to pick up our truck, a portion of the repairs had been missed. They apologized for the error and went above and beyond to get the additonal work done quickly. They included a small basket of toys they called their Stimulus Package! The work was exceptional and beyond what we expected.

Super understanding and got my car fixed and looking brand new in a timely manner. The staff there is also super friendly and make you feel very welcome. The price was good and they even added something extra at no additional cost. Will definitely come back to this place in the future if I need body work again.

My beloved 2004 CR-V was in need of paint repair due to sun damage. It was a tricky endeavor as most of the car paint was fine but the area above the passenger side doors along with a few other areas were in need of new paint. After doing a Google search I decided on VIP Collision Center. Im so glad I did! Barbara was friendly, helpful and a delight to deal with. She kept me up to date on the progress. When I picked it up I almost cried as it looked brand new! You cant even tell where the paint has been repaired. They even went the extra mile by having it washed AND they cleaned my very cruddy headlight lens covers!!! Id highly recommend VIP and they are now my go-to should I need any bodywork on my vehicles.

This place is the BEST body shop in collision repair center in all of northern Nevada, or maybe even the western United States! Not to mention they also took care of an additional three or four small repairs that were not covered by the insurance for no additional cost.Alfred runs a tight ship and took care of everything from my rental car, to the insurance adjuster, to the body work and paint, and even paying my deductible at the end (albeit only $100)!I will be forever bringing my vehicle to this shop for even the smallest repairs! I like my cars to stay in Hot August Nights quality and this is the place that will now forever do it for me!!Thanks guys, you deserve the five stars!!!

5 stars! Could not have been better. The car looks perfect and the price was more than reasonable. Thank you!

Great response time, excellent service, friendly people, awesome prices. check out VIP first before you go anywhere else. THANK YOU, VIP TEAM!

Alfred and Barbara have been nothing but awesome during this bad time. My truck fought them all the way, but he made it right. Will always do work through them.

Great services!! Had to pay out of pocket for my auto repairs and they were more than willing to work with me and got the price down to a very reasonable amount. Dropped my car off to the shop, got the fender, bumper, and hood repaired within 3 weeks. Even offered to drop the car off to my location. Couldnt be any more satisfied with this company! Most definitely recommend this place to anyone who doesnt want to get screwed over in this type of business!

The hardest working, friendliest place in Reno.

I was very happy with the work and the service. Everyone was so kind

Very nice and helpful people

Theyre super friendly and quick, and did everything they could to save me money on my repair. Highly recommend!

This place was awesome! I needed my third brake light replaced, and they did it in just a few minutes. It was very quick and convenient.

Everyone at this shop went above and beyond for us. I crashed my car and did over $7000 worth of damage to it two weeks before my wedding. This shop had parts ordered same day that I brought my car in and completed the work for us in just over a week, which left us plenty of time before our wedding to have our car back! They kept us informed every step of the way and even gave us a hand assembled care package with a sweet note for our honeymoon. The people at this shop are so kind and genuine. We will never take our car anywhere else again. We cant recommend VIP Collision Center enough. Even the paint job is perfect!

Some how some one was sleeping in my car

I have no clue why VIP is getting bad reviews.. They got my car in and finished super fast...handled everything with my insurances agency. Worked with my budget in a major way ... Not only do I recommend.. Im taking in my classic car to have Alfred paint it as well... Whoever posted bad reviews is tripping.

Alfred spent 20 minutes or so cheerfully installing a trunk CD changer, which I brought in, and would not charge for his services - Very much appreciated!! And when I initially called, Barbara was super friendly and helpful on the phone.

Had my WRX fixed up and i am very impressed with everything that was done to it! The best shop in Reno! Highly recommended. They do great work and give out reasable timeframes. Great customer service all staff is friendly and are willing to help from start to finsh. Cant beat their prices either!!

Ordered parts without my approval. Charged me high storage fees when they told me they wouldnt. Terrible customer service. Billed me $800 for zero parts fixed.

Paid over 6k for a new create motor 455 to be installed but have been towed twice and havent done 200 miles yet.

Great work done