Pleasantly surprised at how gracious and helpful the service man who helped me was. Although it was just a battery change out he explained to me everything I needed to know about resetting all of the chips etc … also, I took it in without an appointment and was prepared to stay all day and only took a couple of hours. Good service, which is hard to find now days.

Sales Department Review. I purchased a 2021 Ram 3500 Dually on 12July2021. My sales person was Matthew Thompson and he was a pleasure to work with. The whole process from trade in offer function on their site for my 2018 Ram 2500, to putting a hold on the 3500 was great. The four stars comes from dealing with the process of registering the truck in Texas. I had to go back and forth regarding taxes for the truck with their finance department. Apparently Nevada calculates tax on a vehicle different then Texas. In the end i was over charged about 1k in tax but I will get it back from Texas eventually. I would recommend Mr. Thompson if you are looking for a vehicle from this dealership and need a great sales person.

Im new to the area having moved from Florida, and was in the market for a used 2nd Gen Raptor F-150. I found a 2017 at Dolan for the right price & miles. I virtually was able to do everything via phone until time to review paperwork, inspect vehicle and sign the deal. My sales guy, Dietrich was very easy to deal with on the phone and in person. All my concerns were answered with no surprises. I was at dealer for about an hour total. I would buy from Dolan again.

The Service Manager was great in understanding the urgency of my need 👏 to find out and fix the mystery of the ongoing leaking tire (it had been going on for months. What made him outstanding 👏 or really stepping up (and even though we didnt have an appointment) he worked us in the very next morning. That to me is SERVICE and dedication to customers.

Took my Dodge Durango in for service on a recall and they were great, friendly and helpful from the start. The receptionists were very friendly when scheduling my appointment, the service guy was extremely professional & informative, explained everything to me. They made it very easy to drop off and pick up my vehicle that same day. Thank you!

Had significant damage to my 2017 Dodge RAM 2500. Brought it in and Adrian diagnosed the issues, notified me what needed to be repaired, and what the cost was. I called my insurance company and they refused to pay. Adrian reassured me multiple times that insurance companies do pay for this specific issue and encouraged me to keep trying. After two weeks fighting with the insurance company, they paid. I would not have kept trying without Adrians help, he saved me thousands of dollars. Repairs were completed and the truck runs great. Thank you!

Troy (Service) was helpful, honest, and knowledgeable. Most things that I had needed and wanted done to my van were installed/completed well, and I am grateful for the good quality service. However, there were a few things that were not done in the time frame promised. Van was promised to be totally ready by Monday noon. I had to find a place to spend the night as I am from out of town. Furthermore, I was late to work because the van wasn’t ready until Tuesday mid-morning. Also, I was told that I would get notified when I would need to go back to Reno for the last portion of things ordered. Still have not received any communication. Overall, friendly service, just could work on communication and timeliness.

Great service and price from Matthew and Jonathan.Highly recommend both of them.If looking for new/used see Matthew at DOLAN RAM DODGE

Great service experience. James was very helpful and provided detailed information on what was done. Even got my mirrors checked and warranty replacement planned. Thanks guys!

Got me out of a headache of a car and into a 2015 challenger. Was fast (around 3hrs) and didnt feel like I was being pressured into anything. Car is amazing and Im happy. Will update if anything changes

Our trucks limp mods warning came on after we unloaded in Reno and we panicked. We had just gotten our vehicle back from another dealership back home and finally started working again. We called up Dolan Dodge an hour before closing for a holiday weekend. The waited for us and checked our codes. Yep, same codes and more. They were closed Monday for the holiday but told us to try to enjoy the weekend in Reno and bring her in first thing Tuesday and theyd take care of us. We arrived first thing and they worked her over. They gave us the bad news along with the good news. They found the real problem the previous dealership overlooked. They had the parts to fix it and they could get us back on the road by Wednesday. We were thrilled!! Adrian, Tyler and Joshua did a great job taking care of us and turning what could have been a horrible situation into a good one. I absolutely recommend this service center for your heavy duty trucks.

On our second attempt to have two warranty recalls repaired Dolan Dodge did a great job of getting me in and out and on my way! My service representative was understanding in my needs to be able to get to and from work on the day of service. Thanks Adrian and Dolan Dodge!! Rick Berner

Very friendly and helpful. I feel as though they have the customers best interest at heartBut they are really slow otherwise 5 star

I had my 60,000 mile service done at Dolan Dodge. Troy the service writer was knowledgeable, helpful, and courteous. I cant comment on the cost since I dont have a comparison point but it was about what I expected since essentially all of the fluids were changed. I had to wait since we live up in Truckee. The waiting room was comfortable; clean, good chairs, coffee, tea, and water. WiFi worked well. There are no windows in the room though, nothing they can do about that. Theres not a lot of options for eating in the area (Wendys is pretty much it).

Purchasing our new 2021 Ram 2500 Diesel from Dolan Group Ram was nothing but a great experience, and we were able to negotiate (forget paying full price during Covid!). Thank you to everyone who helped make our experience a positive one! If youre in the market for a new or used truck, check out Dolan Group Ram and ask for Anthony! He was great!

I have only good things to say about the Dolan Dodge service center. They got my truck back up & running in a reasonable amount of time given these unique COVID times. Everything was fixed that needed fixing much to my relief. Louis was exceptional in following up with me and explaining the work that was needed and then all that was repaired & replaced. I’ve had excellent previous experiences with Reno/Dolan Dodge, as well. I also figure who would know Dodge trucks better than the Dodge service center?

I made a purchase through this dealership and am absolutely pleased with the courteous and professionalism of the sales manager George, sales person Andres and the Finance Manager Danny. I had what I thought was mission impossible to attempt and they made it all seem so easy. Got exactly the truck I was looking for, kept my payment at a reasonable level and left in a short time once the deal was made. The Dolan family made what was once an awful dealership a great place to do business. Next truck I will ever buy will be from here as I have become a forever Ram fan!

I would like to express my Sincere Appreciation for all that Dolan Dodge of Reno did for me. I want to also express the incredible attention Mr. James Fisher did regarding my situation. He was very accommodating to my needs and I would strongly suggest, when you need a new car or need yours repaired, to consider this dealership. You wont be disappointed.Sincerely,Wesley Smith, CPASeattle, WA

Dropped my truck off per appointment at 1:30 for an oil change. Was told it would take 2 hours, which seemed a bit excessive, but hearing that they were backed up a bit, I went for it. My truck was not ready until 5:40. Unbelievable. Over 4 hrs. to do an oil change. Service agent was apologetic, but said there was nothing he could do for me. No discount, no future bonus service. Nothing. Worse service experience ever. Won’t be returning.

Service Advisor (Troy) was Attentive and Professional when I was Personally there in Service, However, His Follow Thru was Not, as the Requested Information I asked for From my Him, to Be Noted on My Customer Copy of the Service Ticket, was Not Noted. I picked up My Truck After Service Hours, from Sales.

We were very good customers not too long ago. We dropped off our 2019 Ram for warranty work. The truck was stolen and it was a struggle the whole time. Dolan never reported it stolen to the police. They couldn’t even find the truck when we called several times. Our insurance covered everything. Their insurance is awful. The Dolan couldn’t even apologize. With my family and friends we nearly leased or purchased 20 vehicles in 3 years. Besides a few employees that are great, this place doesn’t care. Especially the Dolan’s themselves. Our truck lost value and we got screwed. We won’t be going back. When they mention Dolan family, don’t believe them.This should have never happened and to have been treated so poorly is unacceptable.

Great service along with great group of guys. I Would recommend it to anyone if you are in Reno area 🏎💨

Adrian was awesome service advisor to work with, very attentive to my vehicle needs & services also helped me get in and out expeditiously

In troubling times, it was a pleasure to have Adrian Morse as my service advisor. I believe he made sure everything regarding my new transmission was done properly. Thank you Adrian!

I purchased a new Ram 3500 and couldnt be happier. Casey was my sales person and George Moran assisted with the sale. Fantastic customer service and seamless transaction.I also ordered some parts (running boards, mats, bed cover etc) and had them installed there. The service department was great. I am always well taken care of by James, Aaron, and Lucas. There was a hiccup with one of the parts shipping like everything else now a days, and I have had it handled no problem by Brandon and Pat.I know I have name dropped a lot of people, but I believe in giving credit where credit is due.Thank you to everyone for always getting me taken care of!

They had my Van for 9 weeks, 3 of those weeks it sat and wasn’t looked at. Then once looked at they had parts to order that was back ordered. Then my van sat for another 5 weeks collecting dust and shop grime. I was never offered a loaner, although I had asked several times. I had called several time throughout this time and would go unanswered and no call backs for several days. I had to hound the service rep to just get updates, which was always “we’re working on it” and “nothing new”. Then the part came and they installed it. I got my van back dirty, they couldn’t even give it a once over that entire 9 weeks!?! I have dirt and grime all on the INSIDE of the van and it smells terrible!! I have to get the car detailed. The time to even get my car diagnosed was ridiculous then to have to wait for so long without a car and never get help with a loaner. Do NOT use this place unless you have too for warranty, otherwise don’t waste your money here.

Had an amazing experience at Dolan Dodge. Everyone we worked with was friendly and easy to work with. They even called us back because they found a better deal for us. Whenever we go to get another vehicle we will return to Dolan Dodge. 100% recommend.

Louis was extremely helpful, friendly, and knowledgable, and his honesty and listening skills were also exceptional. I felt very comfortable having him as point man on my car work, and I will definitely be going back for my scheduled maintenance and any other issues that may arise. He and his team were timely and candid about the process and I never worried about the final outcome of my car work. Thank you Louis for making a new resident in Reno feel at home.

If Troy would have been the one I dealt with this probably would be a 5 star but Lucas as a manager totally dropped the ball and just made everything worse. He argued and debated instead of owning the issue and really listening to the customer needs.Update: I got my van back problems fixed finally and all it took was some help from Steve and Troy of course. Thanks to both of them for listening to me and helping fix the issue. I change the overall rating from 1 star to 3 for this whole experience. This rating in no way reflects the 5 stars that Troy gets from me every time. He is the only reason I even returned back to Dolan dodge a little over a year ago. Troy should be in management or something due to his people skills and customer service and knowledge. In customer service business it starts from the top and flows down hill. Trust me when I say the best customer service you can get in the service department is Troy.

Had some recall work on the truck. Everybody was extremely professional and courteous. The whole process went through without a hitch. I wish every transaction would go that smooth. Five stars are well deserved. Thanks for letting me share

Showed up 5 min before my appointment and my truck was in the rack right away. Great process and customer service. Asked them to check a rattle I was experiencing, they said they didn’t find anything but the rattle is gone so whatever they did worked.

I have always had good service with Dolan Ram, and I will continue to take my truck to be serviced with them. I plan to say more ( positives ) but first need some clarity on my recent “ initial service quote” and then “final cost” for an Oil change & Tire rotation.I know Dolan will always do their best to do the right thing and take great care of their customers. That’s why I recommend Dolan Ram service for your vehicles.

We as a company have purchased Multiple vehicles from Dolan auto group. They have been gracious and very respectful. I enjoy our business with them.

Adrian was great to work with. He was patient and understanding, not pushy or aggressive. He made the whole experience what it should be, fun and easy. Great Job to him and the rest of the guys. This is not the same Reno Dodge that I had a terrible experience with several years ago!

My service manager Louis was extremely helpful. The service was good, included a warranty item. Only drawback was that my truck wasnt done in one day. It never is, which is probably a problem with how they schedule their service techs, but it appears they have a night crew now that picks up the slack when day shift cant

Outstanding service. Got my truck fixed quickly at no cost. Other shop wanted $3000 to repair DEF. All it was was a software update.

Joseph was Amazing, and So Patient. He worked a deal so well, we couldnt deny him.Joseph was not a pushy salesman in the least bit. He was very determined to get us the best deal and He did just that.He was very professional, we got our Dodge Challenger that we wanted and we couldnt be any happier with it!Thank you Joseph, Keep on shining that lovely smile! 😍

I appreciate their efforts but they fell short on the time estimate being over 2 hours more than was stated for a fuel filter change. Also, the Uber service offered was less than desirable as the drivers couldnt find the repair shop or my location upon return. When youre being charged premium prices at $330 for an hour service, I expect better.

I’m from Las Vegas and Dolan had the truck I wanted. Did the whole deal over the phone, text and email. Easy peasy. Got a good deal and they even picked me up at the airport when I flew in to pick up the truck. Andy was my sales person and was great. Highly recommend.

Great experience with everyone at Dolan Dodge Ram! The whole process was easy and straight forward. I did not feel pressured and Casey was great at explaining everything. Financing was quick and everyone was so friendly. So happy with my new car.

Finally got my truck fixed right. Louis was very professional and provided an outstanding service.

Dropped off my dodge & I got James for my service specialist. Now, I had recently had some poor experiences at Dodge and was ready to stop taking my car there. However, this time was totally different and I strongly believe it was because of James. He listened to my initial car concerns and pass that on to the service technician who worked on my car. All of the work was done that needed to be and my car is running much better now thanks to Mark who also did an amazing job working on my transmission. James even gave me his phone number to reach out to him during my cars service if I needed anything. I have never had anyone do that from Dodge before. Ive always had to call the main number and try to find the service Tech who then had to find my car. Again, that was not the case this time. Thank you so much for your true professionalism James, you sir are A1 top-notch!

Im not sure a Google review will adequately express my sincere gratitude for my experience with Troy at Dolan Dodge. Background: My Dodge Durango is ten years old and has 230K miles on her... Ive driven them all except the first 1K miles... shes a faithful beast and repairs have been minor - many of which Ive been able to teach myself how to do. As a Mom of four kiddos - now all teens and pre-teens - shes served us (beyond) incredibly well over the last decade.Recently I had a tricky situation with a starter that needed to be replaced and I was feeling really stressed about the financial impact it was going to have on my paper-thin budget. Troy assured me he was going to do everything he could do to be helpful... and he absolutely went above and beyond to do so. It was so great to work with a man of his word. I am extremely grateful Troy and the staff at Dolan are hard-working, kind, honest people. Thank you so very, very much.

James in Service always kept me up to date on my Ram 1500 repairs. Very professional and excellent diagnostic and repair service!!

We took our 2019 Ram in for an oil change and to have a few other things looked at. We didnt have our warranty packet with us but our service representative was able to get it honored anyway! Everyone there was as polite and accommodating as they could be. Great service, great customer service. Will return for all of our scheduled maintenance.

Troy is the most knowledgeable, dedicated, and assuring service representative I’ve ever worked with. Ive used non-dealer speciality shops before but Dolan Ram and Troy really came through when I was in a very bad bind. No other place could have delivered the next day service and knowledgeable, effective solutions I received. It pays for me to work with Dolan Ram. I depend on my Ram 3500 dually daily for ranch work.

We were on a family cross-country RV road trip when our front headlight went out. Dolan Dodge got us in quickly and back on the road in no time! Major kudos to Troy in service who was very professional, and accommodating. Thank you for the great experience!

Louis was fantastic and went above and beyond, bringing such wonderful service. Great communication and we felt like we could ask any questions to ensure we understood what our car needed. We really appreciate everyone that took care of us at Dolan, you made our experience quick and stress free! Thank you.

Amazing made us feel right at home. 😁Louis walked us through everything on our Jeep being serviced what a great place to have your vehicle serviced.We will return here for are next service and look forward to seeing Louis and his team of professional workers with outstanding customer service. 😁Thank You Louis.!!

Everything went perfect. Salesman new what he was talking about, when I wanted to know technical questions. Finance was a good experience also. And for the first time I got all the way home with no engine check lights like in the past. Wont hesitate for my next new one.Thank youS dennis

Purchased a vehicle here, overall smooth process and decent deal. Bad rating based on return visits with the service department. Young service manager treats me like a child and blatanly insults my personal belongings.

This review is long overdue. Back in March 2021 my 07 Dodge 5.9 had the infamous cracked #4 injector line. I was stranded on 395 just before BorderTown. I called several shops and didnt have any luck (like a week out). I was sitting in my Truck truck and one call came back to me and it Renos Dolan Dodge (a call to them at 1st and it would be a week) but Victor in service called back and said he would squeeze it in. Bless you Victor. They were able to put on a new line and as luck had it i really needed a new clutch but i wanted an after market south bend certain model. Victor said this would be no problem and worked up an estimate. The estimate was fair (within a few hundred dollars) as i had one from a well known diesel shop in Redding. Victor had great communication and the truck was completed when he said it would be. I want to mention this as also a plus to Dolan and that was my interior is spotless and there were a few spots on the seats when i picked it up, now i cant be sure if it was Dolan OR AAA who towed it. It didnt matter in the end as Victor had their detail clean those spots while i waited in their waiting area with some cool water. Its been over 6 months and Ive had zero issues with the work they did. THANK YOU VICTOR & DOLAN DODGE Ram in Reno.

I own two 1500 Ram’s, I purchased one there, I have been very happy with their service Department, He has treated me like I was in their family, that includes the lady where I pick up my keys, (Troy ) went out of his way to get my truck worked on.Thank you Reno Dodge staff/ Keep that team attitude that you have.

James was a true professional to deal with. Once the parts came in we scheduled a time to drop it off. Also had a Dr appointment at the same time. He Uber me to the Dr appointment and back. My wife is in a wheelchair and he went out of his way to bring the truck up to my wife. Outstanding service!!! Cant thank you enough!!!

Very knowledgeable about my 2012 Ram 1500 Laramie Longhorn and took very good care of me & the truck.

Casey was very personable and provided a nice hassle free experience during my vehicle trade-in and purchase. Night and day difference overall with the employees now than with the previous owners. I was able to get a good trade-in value for my vehicle and get into a newer Ram 2500 at a great APR.

Louis at the service shop is awesome. Easy to talk to, and always goes out of his way to make sure youre all good. Thanks louis!!

These guys will throw fake things on your invoice to pad the sale. For example- if your vehicle is already equipped from the manufacturer with tinted windows, door guards, nitrogen filled tires and the factory gps theyll find a way to upsell those already equipped items to unsuspecting buyers. I had a wonderful salesman but he had no idea what I was watching for on the fine lines and its bit Dolan Dodge Ram in the reputation.

Deitrich from Dolan Dodge Ram was great. They got me a great deal on my trade in and got me in the truck I went in for at a fair price.

Very clean facility- we always bring our Promaster van in for the regular oil changes.Not sure why it takes a full hour and a half to change the oil, unless they really go through the vehicle check list, and of course top off all the fluids. They seem to be experiencing the same labor shortage as everyone else, which is why we had to travel to the parking lot across the street to pick up the vehicle when it was ready (I am guessing). We usually get it right outside the service department afterwards, but at any rate, the entire staff is always friendly and helpful.Hopefully when Covid is done they will go back to having a decent waiting room again.Overall, a positive experience at Dolan Dodge Ram Fiat.

Before I left Texas, I brought my 2014 RAM 3500 diesel truck in the shop for oil change, fuel filter change and a diagnosis for engine brake screeching and drive shaft clunking. They wanted to tear down the rear end for inspection and replace the turbo. I didn’t have time for that kind of service before I left to come to Reno, so I showed up at Dolan Dodge with service needs and symptoms.I dropped it off on a Sunday night using the drop box, and early Monday morning Troy called to verify receipt of the vehicle and the requested service.Tuesday he called to give me the diagnosis for the turbo. It was actually two exhaust manifold gaskets that blew. Having the exhaust manifold removed provided an opportunity to service the EGR valve at half of the service time normally required.Trying to make a long story short, Troy described in detail the extra steps they took to ensure that my vehicle wouldn’t be back so soon. They didn’t tear down the read end, but instead performed a software update and relearn that affected the solenoid-induced tension on the drive shaft while shifting.In the end, I felt like Troy treated my vehicle as his own, with a genuine concern for me and the cost of the repairs.My truck was ready on Thursday, just four days after dropping it off. I couldn’t be more pleased with their service and commitment to excellence. I highly recommend Dolan Dodge for servicing your vehicles.

Troy Acosta continues to deliver excellent service. I’ve purchased two Ram trucks from Dolan and it’s primarily because I know I will get a good product and good service to keep me on the go. Thank you Troy!

Communication after initial call had to be initiated by me. Tony was not exemplary or inept just about an average experiance hence the three stars. This is not for the advisor but for the dealership in general: a week turn around for the items I needed looked at is particularly heinous when I made an appointment. It is no wonder why all my neighbors with Rams recommended independent service facilities.

I made an appointment for a simple oil change . Checked in and was told it might take hours to get done . I said I only had 2 hours available to wait . He said it would be done in 2 hours.2 hours went by and I went to check on my pickup . The oil change wasn’t even started yet. I had to leave . Waited 2 hours for nothing. Won’t be going back .

Casey was great to work with. He went above and beyond. Brought truck to my house for test drive and did paperwork online done in minutes. Great job.

I will be looking for a better maintenance service facility. I went in 5/2021 with16576 miles on my purchased April 2020 ram 1500. I ask for them to do the 20,000 mile service. They did change oil but used 5-20 not the recommended 5-40. I do not know if it is synthetic as is per specifications. Per the printout they did NOT do the inspections on pg 344 of the owners manual. Too many missed to list. No door mechanism lubricant. I had the tires rotated they did not inspect the brakes. I will now need to do a complete inspection and verify the truck is OK and lubed. I had a 2 pm appointment I was there right at 2pm took me right in. I got back in my truck at 420 pm. Wow. So I must find a true service facility. Sincerely Steve

Did a great job and took good care of meWill also offer you a ride through Uber and back in case you are on business like I wasThat ride made it really niceAnd I appreciate that a lotThank you 🙏

Casey and the team at Dolan Dodge were so easy to work with. He went out of his way to help us find exactly what we needed. Cristian in finance was great too!! Thank you all!

Great service team I dropped my truck off and had to fly out of town for a week and Louis kept in touch with me and gave me progress reports and had my truck ready for pick up when I got back.

Deitrich helped my family find the prefect SUV he went out his way to make sure we where comfortable with our choice highly recommend him.

Louis at Dolan Dodge, absolutely amazing. Well knowledgeable and great customer service. Very respectful.

Im a travel nurse and happen to need my vehicle both to live in and to transport me to new assignments. I tend to go to dealerships since I travel to new places frequently. On two recent separate occasions I had given my vehicle to this dealership for work to be completed during a specific time frame in which I would need the vehicle back at the end of.The first visit I called and scheduled the work with plenty of advance notice and dropped the van off for two whole weeks that they could work on it. The vehicle was not even diagnosed until Thursday of the second week. Two repairs were not completed since the parts would not come in time due to them not diagnosing my vehicle in a timely manner. I was left with a non-working headlight and turn signal assembly and a jerry-rigged hood release cable. I was told that they would order the parts and the next time I was in Reno they would install them.Fast forward to this past week, I took a trip from Washington to Reno in large part to have these parts installed. Again, I called with plenty of notice and stated the dates I was able to provide them my vehicle and when I would need it back. Troy from service department called me the morning after I had dropped the van off. When I received the voicemail I called in to speak to him. He never once answered his direct line when I called it. Every time I had to call the general service department line and they had to find him or tell me they would relay the message.The last piece of correspondence, on Friday, I called because I was getting worried the job wasnt going to get done. I was told that the parts had come in at 1pm and not to worry, that they were working on it now, that he would call me again in about an hour and a half. I was never called and happened to notice the time was 6pm. I had to contact the sales department since it was just after 6pm at this point.Had I not called in, they would have just kept my van and not even notified me that the job wasnt completed. Not only that, but when I talked to Troy after hours he stated that my vehicles service was not even started on and that he had no idea I needed my van back. I had implicitly told him of this fact, in addition to the secretary that scheduled the appointment over the phone- knowing I was driving from Washington for this job. I paid him for the parts and he said I could go elsewhere to get the repairs completed.Both visits I was hardly ever called and updated on anything, and when I called in, the service manager in charge of my vehicle was hardly ever available and I had to leave a message. I cannot believe the level of unprofessional communication by this establishment. I will never take my vehicle to this location again, and when I take Reno job assignments in the future, I will be driving to Carson City for better service.Im not a person to write negative reviews, but these two visits were so inadequate and unprofessional that I felt compelled to say something and hopefully save someone else the headache that I was caused.

I found the service at Dolan Dodge to be excellent. I was able to get an appointment the very next morning. Rodney Helsel is an outstanding service coordinator. He took care in a professional manner and arranged for the work to be done. Although my vehicle was very Rusty and difficult, Josh was able to finish it ahead of schedule which was perfect for me because my son was going to take it the next day on a vacation.In short I found the entire Dolan Dodge organization that I had contact with to be very helpful, very efficient and professional.

Just purchased a used Ram 1500 here at Dolan on 02/01/2021. I worked with Artis and he is superb! He was very attentive on my family’s needs. He took notes, and was informative and actually HELPED me choose the truck that best suited my needs/wants. If you want A++ service, ASK FOR ARTIS!Cristian in finance was quick, and explained everything thoroughly. No one at this dealership was pushy. I got a fair price for my trade in and for the truck I purchased.

Dolan is one of the best dealerships in town. Everyone in the service department was very friendly and they were very efficient.

Rapid response. Great explanation and follow up when part didn’t arrive. Will recommend to all my friends. Thanks so much, Adrian and Zach.

Fast, friendly and professional services. Louis was great!! Thanks to him and the rest of the team!!

Louis was an amazing help! My Uber was running late to get back to the shop before they closed and Louis stayed to make sure I got my truck back. He answered all my questions and was candid about my next services. Would highly recommend Dolan Dodge!

I have called the Dolan service department on three separate occasions to make arrangements for my 20,000 mile service. And on each occasion I was told to leave my phone number because the service department was busy and could not answer my questions at this time. I left my phone number and on each occasion they never called me back. So it leaves me to believe that their service department needs to be improved and I will have to get my service at another location.

Louis from the service department was awesome the sales side could use some big improvements

Excellent and timely experience. BJ was very helpful and made the entire experience simple.

Great service. I was greeted immediately upon pulling up to the service doors and everything went smoothly. Service center has done a 180 since Dolan has taken over. Highly recommend.

The service was quick. Staff was friendly and knowledgeable. The advisor was informative but not pushy on recommending additional work.

The whole crew at Dolan dodge were great and will be my first stop when I’m ready for my next vehicle. Don’t hesitate. Extremely happy.

Great customer service, friendly staff. Never pushy.We told them where we wanted to be payment wise, they made it happen.This is not the same Dodge dealer as it was a couple of years ago.

The service staff and mechanics where gracious in responding to questions, kept in touch about scheduling the repair timeline, and provided details about the cause of the problem. A really great team! A great positive experience and outcome.

In a time where customer service is fading and businesses are hyper focused on their bottom line over doing what’s right for the customer, it was refreshing and appreciated to experience true customer service again. Adrian and the service department at Dolan Dodge were absolutely outstanding to work with to help resolve our situation. They are setting the standard.

They got my truck in and out in 2 days on warranty issues and 1 full day ahead of schedule. Thats honest because Im the first to say when a place is not living up to its name. Great customer service. Thanks guys and gals!

Great service, very prompt, worked with my schedule to make service appointment work

Just a quick shout out to my service specialist, James Fisher, and the other Service techs for making my recent service visit smooth and painless. Awesome job guys!

I recently brought by Ram 3500 to Dolan Dodge Ram for transmission issues. They did a great job identifying the problem, and provided a cost effective solution. Service was timely. Job well done.

Good service. Very helpful and happy to answer any questions I had. Louise was very professional and easy to talk to. Took the stress out of having a faulty driveshaft(recall) less anxious and put me at ease. Thanks guys!

I was able to get a good deal over the internet and they setup everything for me to just fly in and pickup the truck. They even sent someone to pick me up from the airport. Andres was especially helpful during the entire process. What a smooth and easy transaction.

No pressure on the sale, they worked hard to help me find the truck configuration and options I was looking for, and BJ in the service department has been a huge help getting everything completed. What a great team!

Troy took very good care of us. Set up a reasonable drop off time. Listened to our concerns. Assured us our problem will be addressed professionally.

Dolan Ram has been wonderful! I was on a waitlist for a recall part and then my check engine light came on and I threw the code for the recalled part. They were able to bump me up in the list and get me in right away. I was very thankful since I was leaving for a road trip the next day and the risk of overheating with temps in the low 100s was a concern without the repair. My advisor Troy was wonderful and even though they didn’t have any rental cars they set me up with an Uber to and from home so I could continue packing and prepping for my trip. I cannot say enough about how awesome their service was! I will definitely be coming back!

Andres was great, actually everyone was! It was a quick easy and transparent interaction. I’m very grateful I found them!

My contact person Aaron was very helpful and informative even though they seemed extremely busy. Good experience all around.

I just purchased a new Dodge Charger GT PLUS 2021 in Dolan Dodge RAM Reno, I love my new ride. Matt Thompson was excellent to work with and the entire staff was friendly and welcoming, A+!! Wonderful customer service. Process was quick and easy. I definitely recommend this dealership and salesman Matt Thompson. Great dealership, very happy!!

Had a warranty issue with my new 1500. My service specialist James Fisher did a really excellent job in getting the issue figured out and keeping me informed during the whole process. I can not believe the difference Dolan Dodge people are compared to other dealers in the area.I am back with the Dolan family and am glad I am.Thank you James for your help and taking care of the issue for me. 5 out of 5 stars.