Theyve dropped the ball several times. This was only the latest. 12/30/2020 visit in which they instructed me to go in-store to retrieve an undelivered package. It didnt add up so I call to confirm their instructions by name. 40 minutes of travel later Im now *shown* its not my package after-all. What the hello is that about?

John was very helpful to me. I dont see a place where you can recommend an employee of the month or something like that. But, the customer service is excellent and helpful. All of my questions were answered.

I was to mail via international premium, but John told me international priority would be cheaper and even faster. John made everything clean and clear, definitely awesome!

Expect waiting at least 15 minutes to only send out a single document. One employee, manager in the back room don’t care about the line. Super slow process... just terrible! Go elsewhere, you’ll save more time even if you factor in driving elsewhere

This FedEx shipping center is conveniently located near Redwood city DMV. Im writing this review to give an appreciation to Jason for his wonderful customer service.I had a disastrous day after losing my license and credit cards. Jason was incredibly polite, helpful and diligent! He could quickly find a work-around to get photocopies from a machine predominantly operated by credit cards. I recommend this store if youre running late for a DMV appointment!

Very nice service, they helped us a lot in sending our luggage to Maine.

Nice place to quickly ship stuff. The guy in the shop was polite too!

Jason and John were very helpful and courteous

This place is about the WORST location you could conceive of for a shipping center. No parking. The single door entrance is literally down a winding path in the center of the tiny complex. Once you get inside you get to see the Double Door entrance facing the road, with a beautiful wide sidewalk leading to it - however it is labeled not an exit and is unused because they built the counter in front of it.BTW - I was shipping a large 60lb box, and was quite frustrated at the ordeal and stupid layout.If you need to ship, choose another location.

FK the place and service here. I packaged the box good enough for shipping but he insisted to repack it and just cut the box open even before I said OK. Can you be more ignorant???

Very rude customer service employees need better training on how to handle customers

Quick and very helpful staff.

Worst company

Note there is no notary at this location