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Metro by T-Mobile
1015 E El Camino Real Suite B - 6, Redwood City, CA 94063, United States
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Metro by T-Mobile
Comments
Ja
Review №1

Mr Cory the assistant Manager was very helpful, very patient trying to set up my Son s Smart watch and provide an excellent service.I been using T Mobil and Metro PCs more than 10 years, this store is highly recommended.Thank you again Mr Cory, you are the Best .Great Management, Great Service .Jalal

Da
Review №2

I like this Store, all Stuff doing a great and an excellent Service specially Mr Ivan who was very helpful .Thank you again.David B

Kh
Review №3

Great customer Service, very Good Management, specially Mr Cory who s providing an excellent Service.Kate

sa
Review №4

The Manager Allen was very rude. They sold me a phone with a glitch and when i tried to return it exactly one week later they wouldnt help me! They never answer the phone. The staff if they arent busy just stands around on thier phones. The same store also tried to sell me a refurbished phone as a new phone thinking i wouldnt notice. I HAD been with metro for ten years but because of the incredibly unprofessional staff i made the switch to a different carrier. If i could give this store and the staff less than one star i would. If you would like to be ripped off then this is the store for you.

Th
Review №5

Awsome staff very helpful very knowledgeable definitely coming back the sign also says they’re keeping the store extra clean cause of covid they were cleaning often so it made me feel secure as well

Th
Review №6

Great attitude!

in
Review №7

I went on Sunday to see a phone for my brother and the whole place smelled like weed and you could obviously tell that the guy helping us was high. The next day I went again and Alex helped me and recommended me the best phone and way to buy it so I would get the best deal. He without a doubt gets 5 stars and I have gone to him to get a new phone ever since I got my first phone. He’s an amazing worker and deserves more than 5 stars.

Ju
Review №8

Alex was super helpful and made my purchase go very smoothly! Thank you.

bl
Review №9

100% excellent

fe
Review №10

Lousy service lucky I live down the street and needed a quick phone. Guy who sold me the phone was a terrible representative he didn’t seem happy to work there. The security guard was better at customer service than him. Next time I go in to talk I’ll make sure to update the reps name wasn’t on my receipt and I didn’t care to know. Went in asked a couple questions dude seemed bothered from the jump with his work colleagues low key had attitude the hole time I bought a phone I already knew I wanted and walked out rep made a google acct on it didn’t even ask if I had one or give me a password. I recommend going here only because it’s a corporate store. Seemed like other employees were nicer. Will definitely go to other reps in the future. Some workers seem like they are on commission and some seem like seem like it’s there last day.

ch
Review №11

You good in my block

Ma
Review №12

It’s my second time attending the store and I’ve been helped by Leslie she had very great greeting skills she was fast Kind and very respect!! I had fantastic assistance -GeeSB-

Va
Review №13

Thank you to Mo who was kind enough to be patient with me & my mother as we purchased phones. He made sure our questions was answered and had great customer service! Right on! Cant find the survey but here you go🤙

Th
Review №14

I would recommend anyone here they will do their best on satisfying their customers.

Jo
Review №15

Very good staff and clean store

Gr
Review №16

Nothing is good about this store,They close before before there listed times.There customer service is terrible.There sales people arent very friendly not very professional appearance or professional attitude.

Ze
Review №17

As a new incomer, In my first hour in US, They sold me a simlocked iphone without informing me anything about simlock with fully payment. 4 days later. I went to metropcs store, told them I couldnt call international, they told me to get a calling card,due to metropcs wont allow international. I got shocked. simlocking by career services is not allowed in Europa. at 22th day I told them I didnt know what career-lock is and you didnt tell me. so how I use it in Germany or Turkey.. so I feel scammed. Despite I already told the staff I am new here. they said me we dont have to tell the people what career-lock is. so my iphone is locked and they didnt unlock. and now phone is totally useless. they sold me 799 for nothing. it seems madam liberty murdered years ago.

Er
Review №18

Bad experience

Be
Review №19

Good service, they are friendly

Om
Review №20

Answering phone calls is trash. Also, in person customer service is bad, as if they dont like working there.

Al
Review №21

Always helpful

Ge
Review №22

Some people are in a bad mood if you need advice n They do not bother to help you a lousy service

El
Review №23

Very professional and good !

Da
Review №24

Very friendly and knowledgeable staff

Sa
Review №25

Very helpful employees😀

El
Review №26

Great new phone with a rebate!

Da
Review №27

Great customer service

am
Review №28

Great people excellent help

He
Review №29

Cosrumer service is well

Da
Review №30

Great service

Jo
Review №31

Friendly staff

B.
Review №32

L ..Idfk)

Information
7 Photos
32 Comments
3.9 Rating
  • Address:1015 E El Camino Real Suite B - 6, Redwood City, CA 94063, United States
  • Site:https://metrobyt-mobile.com/?cid=YEXT%7CGM-BD%7CListings%7CQ119%7CGoogle%7C
  • Phone:+1 650-298-0404
Categories
  • Cell phone store
  • Electronic parts supplier
  • Electronics store
  • Telephone company
Working hours
  • Monday:11AM–6PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–8PM
  • Friday:Closed
  • Saturday:8AM–8PM
  • Sunday:11AM–8PM
Service options
  • In-store pickup:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
  • LGBTQ friendly:Yes
Payments
  • Debit cards:Yes
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