This review is specifically for Kyle, because he’s a badass. Thanks to his help, we were able to score the last ID4 available on a chaotic day.You can genuinely tell he was trying to give us the best car buying experience possible despite multiple of his coworkers being out sick and some present coworkers not seeming to step up on a busy day. He was able to help every customer that came in, and fulfill multiple roles in the process with joy and a smile. While we were there longer than expected, we left satisfied with the experience and happy with our new purchase

I purchased a used BMW 128i from out of of state last month (I live in WA) and Jason was the salesperson who helped me. He was great about communication throughout the process, gave me a walk around of the car over FaceTime, and even took the car to a nearby shop for a pre-purchase inspection for me. I feel that I got a great deal and was very comfortable and confident in buying this car without having driven it or seeing it in person. Thanks Jason!

During the car search, I was looking for honest and courteous people to help. Ask for Amir! He was such a sincere help to us. Consider this dealership as a place to start on your next search.

I am looking to sell/trade my car and was sent to Boardwalk VW via 99Drive.Upon arrival a sales rep briefly looked at my vehicle (for less than a minute), took note of the vin and came back a few minutes later with an offer that was almost $5000 below what KBB or Carfax are listing my vehicle for. I tried to push back but only got a lengthy explanation why this offer is in fact a very good one and that my expectations are totally out of line.So I left and only realized at home when checking the offer again that in fact it wasnt for my car at all. The vin used isnt mine and it is for the 2-door version - I have the 4-door model.So actually two people working in the automotive industry failed to notice the difference between a 2-door and a 4-door and they also failed to notice the difference in price for them.I emailed and texted them hoping they would be at least interested to correct their mistake but only got silence. Quite a remarkable way of conducting business.

Dropped by the sales department today to test drive a GTI. The salesman, Kyle, was a lovely guy but unfortunately when it came to discussing finance, he passed over to his boss (cant remember his name). Ive bought a few new cars in my home country, so I have a few past experiences to draw from.Ive never felt as pressured to buy a new car than I did today. The guy was abrupt, rude, pushy and made the whole experience really unpleasant. I left the showroom thinking I had done something wrong which is not an experience I would expect from a customer facing business.Thanks Kyles boss, youve totally put me off buying a new car so I guess I can thank you for saving me some cash! Kyle, if I had continued to negotiate with you, you probably would have had a sale.Edit based on manager’s response: I’d like to be clear that I told Bill I felt he was pressuring me several times and he continued on that path despite me telling him I felt uncomfortable with his approach.

Amir and Carlos got me into a beautiful CPO e-Golf. After a bit of negotiating, they got me me a price that I wanted for the car and on my trade-in. I’m also glad that I was not pressured into buying GAP, extended warranties, or other packages when I met with the finance manager (Toan). I’d be happy to go back to them at Boardwalk Auto Mall when I’m on the market for another car again! Thanks!!!

Do NOT recommend! Lied about Car Fax to offer me lower on my trade. Told me moderate damage when another dealer handed me my Car Fax and it clearly states minor damage. Salesperson called back and told me finance manager wanted us to come in again and offered us more on trade. Specific numbers were discussed on phone. Finance manager, Bill, completely rude and offered LOWER than original amount. Tried to contact General manager, never answered email or phone call. Shady from beginning to end.

I had an appot set up with Kyle to go over my lease end details with no intention of leaving with a new VW that day. I test drove the ID4 ProS and I was in love with all the features this car has to offer! Kyle and Amir are a great team! They went above and beyond on a busy Sunday afternoon to get me in and out of the dealership as quickly as possible. They were attentive to other customers as well. This is my third VW lease with Boardwalk and it has been the best experience by far. The whole team worked well together! Thank you for your efforts in helping me find the my car for the next three years!

Exceptional service from everyone at this dealership! We bought an Atlas Cross Sport from Rik Schrammel and truly had a wonderful experience. Initially, we went in pretty sold on the Atlas, but Rik quickly pointed out that the Cross Sport was a much better fit for us (which it really was and Im so happy he sold us a Cross Sport!). The finance team and really everyone involved was so friendly, hospitable and efficient. Highly recommend this dealership!

The staff here is friendly and knowledgeable and do not try to upsell you on service, which is refreshing! The check in process was efficient, although it was early in the morning on a weekday.Unfortunately the service prices are on the high side, even for the area. Check for coupons though as they are often running specials. The waiting area is in serious need of a refresh and the WiFi is spotty at best. Not at all ideal if you are trying to get a little work in while your car is in the shop. If you have the flexibility to drop off your car, I would suggest that.

Good sales people the internet manager is pretty good.

If I could give them 6 stars I would.I lease a new car every 3 years and I have never had a better sales agent than Amir Momeni. I wasnt even planning on getting a VW. I had 2 other cars at the top of my list but since I was near the VW dealership I decided to stop by and see what theyre offering. I parked next to a hot looking hatchback and I couldnt take my eyes off of it. I thought it was over my budget so it never crossed my mind that it would be mine some day.A short time later, that car was mine. Amir was able to negotiate a great deal that fit my budget. The service was outstanding on all counts. I expect to have a very long relationship with Amir and with this dealership.I am now a proud owner of a limited edition VW GTI Rabbit.

Had a great experience with Edgar Fernandez!There was no pressure to buy my VW Golf, and I drove away feeling good about the whole experience. Highly recommended :)

Very satisfied with Boardwalk Volkswagen especially with Amir. He was very helpful, attentive, and honest. He was able to get me the best possible deal with the exact model and trim I wanted. I bought a 2021 White SE R-Line Tiguan which is a perfect car that me and my kids love. I recommend this car to anyone looking for a SUV that’s good for a young family. The car looks good and handles great. The inside is luxurious and comfortable. If you are interested in buying a new Volkswagen come see Amir at Boardwalk Volkswagen.

I had a great and straightforward experience buying a Golf GTI from Amir, he was very kind and gave me a great deal and answered all my questions. Toan was great on financing, we didnt spend any unnecessary time on add-ons that I didnt want. I was in and out in a very short amount of time.

I just wanted to appreciate the courteousness of the manager who came forward with setting up a temporary setup to rest outside while I was waiting for my service to be done. He followed up many a times asking if I needed anything. I was pleasantly surprised by such conviviality and deeply thankful. Overall a great team who knows how to treat customers.

Best dealership that we encountered during our car search. Personable and honest. Amir and Felix are the best in the Bay Area.

This review is based on my email exchanges with Tom Sutton, Sales Consultant. During a two week period in Feb-Mar 2021, I enquired and asked many questions about leasing/purchasing a VW. Tom kindly went beyond what I expected and provided helpful info which eventually helped to narrow our choices. Although we ended up buying from another VW, due to Boardwalk not carrying the model/color we wanted, the interaction with Tom left a very positive view to consider Boardwalk for our next VW upgrade. Thanks, Tom!

Had a great experience with Amir & Robert! They did a great job helping us to get a nice car and a good deal!

I was selling my old car. Boardwalk Volkswagen offered $52k when I inquired via 99Drive.com. When I showed up in person, they only offered $49k.

I was working a deal on a car in stock and this dealership sold it out from under me. Didnt get a warning or an offer to put down a partial down payment to hold the car. When confronted on why this happened, Bill Rice - Manager said Uh, were a car dealership, we sell cars. With a tone and then proceeded to tell me it was my fault.Bill Rice is why people hate dealerships and dont trust any of the process.

We drove about two hours to look at a used car, and we ended up having a really enjoyable experience! 10/10 would recommend this dealership for used and new cars and ask for Amir :)

Worked with Rik Schrammel today and he was outstanding. Very detail oriented and sweet. He went above and beyond to make sure I was happy with every detail of the car and made sure my experience was pleasant. Please see him if you go here. Im very lucky I got him to help me.

This has been the best car buying experience I have ever had. Rob and Stew took amazing care of me, making sure I got the best deal possible and understood all of my options . There was never any pressure, only support. Thank you!

Amir is great! I specifically sought him out again for my second lease because we work well together. He takes care of you from start to finish. I have happily returned to him here at VW Boardwalk. He makes sure that I am happy and finds the car for my needs. Rob in finance was also fantastic and made closeout simple and efficient. These guys work great as a team as well. Thank you!

Excellent service. Robert, Amir and Stu were all extremely helpful.

We just had an amazing experience buying a new Tiguan! Amir Momeni was amazing in getting us a good look at the right car and then made the buying experience super easy! Very COVID safe and the fastest, friendliest car buying experience Ive ever had! We have our older Tiguan serviced there and have been very happy with their service department as well!

I received great hassle-free service by Amir Momeni and the management team this past weekend. Everything that was agreed to was honored in the transaction.

Lets start with the good. Got a good deal; not anything exceptional by any way, but on par with other dealerships. At the last moment I got tacked with an extra $300 addition, rather than the $200 deduction I was verbally promised, but this was past credit check and I wasnt about to start fresh. With that in mind, lets move to the bad. Dont trust anything said to you verbally. 4 out of 4 times whatever I was told verbally and not in writing was not honored or changed in some meaningful way. Likewise, they had difficulty keeping up with obligations- I had an appointment, and the agent basically didnt show up; We set up a time for sale, but they were not prepared; I filled out the application online- only to have to fill it again in person; and finally I scheduled the pick up- but ended up waiting way longer than I was promised.TL;DR- get everything in writing before you come in, and even then- be alert and ready to wait.

I had a great experience at Boardwalk. Kyle and Rik were super nice and Bill was great too. There was no bs. I got a great price on a new car and couldn’t be happier with it. They made the process very easy which is unlike other dealers. Highly recommend.

I am writing this review to tell everyone about the fantastic service I have just received at Boardwalk Volkswagen in Redwood City. John Keller, the sales manager who assisted me with my purchase was wonderful. He is warm, gracious, knowledgeable and extremely professional. The whole time I was at the dealership, Mr. Keller made me feel comfortable and part of the family. It was far and away, the most seamless and stress free car buying experience I have ever experienced. I cannot recommend Boardwalk Volkswagen and especially the good man, John Keller highly enough. A truly pleasurable experience!

Upsetting experience.I took my car in for the 50,000 mile servicing with no existing issues except a small cracked interior plastic part. They agreed to order the plastic piece and then updated me during the day about additional parts and services that they needed to perform. Unfortunately, I dont have much expertise with cars, so I trusted them to perform what was necessary to keep my vehicle safe.By the time I came back in the afternoon, the bill was $2000 with all the necessary repairs for my vehicle. This was upsetting, but I I told myself that at least I wouldnt have to put money into my car for a while.5 Days after the inspection, TWO DIFFERENT WARNING LIGHTS came on in my car! One for my adaptive front lighting system and another for a rear headlight going out. I was naturally upset, but I needed to return to get the plastic piece replaced.While replacing the plastic piece, which cost another $150, they let me know that the additional warnings would take at least $800 more to fix and require a third trip to the servicing center!I wish I hadnt brought my car here in the first place. Dont make the same mistake.

We were looking for a new car and Amir was terrific! He walked us through all the options. He was helpful and considerate. Best customer support Ive experienced at a dealer! Rob was very thorough and straight forward with the finance options. Great overall experience at VW Boardwalk.

Amir is the real deal. He got me exactly the model and color that I wanted when no one else could, and discounted a few hundred off of my offer (which I thoroughly researched and was on the low end). Top of the line, unsurpassed professionalism.

Amazing service, very helpful staff. A special shoutout to Amir Momemi for taking care of us so well and giving the best possible deal and service. Highly recommend this place.

Buying a second car i went in expecting over the top sales people but Amir who helped me was so friendly and actually caring about getting me the right car. He didnt try to oversell or pressure me into getting something I didnt need. Amir was honest and worked hard to get me the best deal.I highly recommend VW boardwalk and ask for Amir he will get you into the best deal.

They were so friendly when I stepped in. But when i decide to sign contract the manager Bill suddenly appeared then said the number I can’t agree very rude. Totally wasted our time. They will reverse what they promised, so disappointed and dishonest. A worst car buying experience

Tom the sales guy was very helpful. We needed to get our 20 year old car appraised and Tom got me someone to appraise it for free. They were candid about the value of the car, and Tom suggested different ideas on how to get the value of our car up without expecting anything else in return for his suggestions.

We looked all around the Bay Area for a GTI, and talked to a lot of salespeople. Amir was a clear cut above, and that was obvious from when we met him. He was quick to offer expertise, was a great listener, and was very patient with us. Would highly recommend!

Highly recommend this place for a GOOD deal coming your way, thanks to Amir Momemi for the incredible service!

Amir was a great help, he was able to get us in the car we wanted!!😁

I thought Id post an update on my car repair visit to the VW dealer in Redwood City. There was an issue with the emission system. The car is a PZEV with 15 years/150,000 miles warranty on that system. I specifically asked my service advisor to check for warranty. He presented me with a $800 bill. I asked him if he had checked warranty. And he said yes.So I drive back home and contact VW on Messenger to voice my displeasure with the fake warranty. Only to find out that warranty did apply, and that someone would follow up with the dealer. This resulted in a $350 refund, not even half.To make a situation bad worse, after upgrading the software, they forgot to reactivate the cruise control. So I had to go back, and guess what, the service advisor wanted to charge me a $220 diagnostic fee. I dont think I controlled what came out of my mouth .... Im impressed that it didnt include swearing and remained respectful.Stay away ...

I worked with Amir Momeni and he was excellent. Straight to the point, super responsive over email. When I came in, we had a deal done in 20 mins. He was very resourceful and even connected me with an insurance agent for quotes. Attentive and 2-3 months after the sell, he is still checking up on me to make sure everything is good with the car. Awesome experience!

Rik Schrammel ROCKS!! This is the fifth car that Ive leased from Boardwalk Volkswagen. I found the car I wanted online and called the number of the dealership in the ad and was fortunate enough to get Rik on the other end of the line. I told him exactly what I wanted and that I didn’t have a lot of time to spend on the lease process. Rik was extremely diligent and professional and had two cars waiting for my son and I upon our arrival the next day. He was a knowledgeable salesman who had our family’s best interest and safety top of mind. He helped us find the perfect car for my son in a timely manner. Rik strives to ensure 100% satisfaction and he did for us. I highly recommend you visit Rik if you’re in the market for a new car! 😊

I negotiated a price for a SUV with Amir. I asked him to email me the contract so I could study it at home. He agreed. I was astonished to find a credit application in my mailbox. I emailed Amir and asked again for the sales contract. I responded „No problem“. I never received the contract. I have the feeling he is trying to hide something. I don’t think it is unreasonable to read a sales contract at the comfort of your home instead under pressure in a sales office. If Boardwalk Volkswagen is an honest company they certainly would allow me to study their sales contract before signing it.

My TPS came on and so I was able to make it to the boardwalk Volkswagen for impromptu service.Poh was extremely accomodating and friendly and got me back on the road in no time. I highly recommend asking for him to service your vehicle.

Amir gave us the best car buying service we have ever gotten. i want to buy a car just to get the wonderful service. thank you so much amir

It started off great I needed to do everything online because I had to work this weekend and Kyle was very helpful and friendly. I had come to an agreement with Bill the finance manager who assured me if I came in at 10 am I would be out the door by 11 am. Bill was late so the general manager Stu said he could help me directly and get me out the door within the hour. Everything was going smoothly until I noticed a deep paint scratch on one of the doors. I asked if they could fix it and the GM said he could use touch up paint. I asked how long the fix would last. His response was to literally yell at me and tell me I’m being unreasonable. I don’t know about anyone else but I don’t have $19k laying around to purchase a car only to have a car door painted later. It was a reasonable question and if I were him I would have asked well let’s see what else we can get you in today or a simple honest answer about the deep scratch. Instead the GM of the dealership yelled at me and my son, pointed his finger in our faces and told us to leave. Not good business if you ask me and one of the worse experiences as a consumer ever. I felt so bad for Kyle who was a true gentleman the whole time.

Super smooth transaction working with Amir Momeni! Highly recommend to anyone looking for a new car purchase or lease!

My husband and I came in to look at the Atlas with our 7mo daughter on Fathers Day. Edgar helped us out, effortlessly running back and forth with keys showing us whatever we wanted to see. We went in with our older Subi and came out with the Audi we wanted. Edgar was so nice and accommodating even after the several hours we were sitting there. Thank you for selling us our dream car!

My 2014 Volkswagen Golf R had a check engine light on so I brought it to Boardwalk Volkswagen. I was greeted by Greg at the service center. It was a quick check in, and I was just in time for the shuttle ride to work. Even though the repair was not completed until the next day due to parts had to be ordered, he kept me updated. Thank you Greg! See you when my car is ready for maintenance. Marcello.

Just purchased a new Atlas through Amir who was amazing during the whole process. Very consultative and communicative, plus fun to be around, very high energy. I will miss our back and forth banter now that we got the car! Robert helped us with the final lease details and got us through the process efficiently. Thank you Amir and Robert!

First thing the sales manager told me was.. hows your credit score? So I dont waste my time.Then for a 23k car he ask me for 9k of down payment almost half of the price. I think it doesnt make sense because he ask for that without run my credit. Was a bad experence.

I leased a car here and had a great experience. Rik Schrammel helped me choose the car that fit my budget and requirements. He was very knowledgeable about the inventory and special features of the car models. He helped us get an amazing price and matched another local dealership that had a better managers special. Robert Clarkson took care of my financing. Hes a super personable guy and explained all of my options clearly. I was worried about buying a car during Covid, but every employee wore masks, provided hand sanitizer, and respected social distance.

Last week I had a pleasure to meet Amir Momeni at Boardwalk VW who helped me with purchasing my leased car and was very impressed with the help I got and with the services I receivedI strongly recommend Boardwalk VW for your businessThank you Amir for all your help

Read this before you go!!!I have a check engine light blinking and guess how much does it cost to replace 4 ignition coils, 4 spark plugs, and 2 ignition coil connectors? 935$ before tax! (the parts are 335$ and labors fee is 600$).And it’ll cost 435 dollars before tax to only replace 1 ignition coil, 1 spark plug, and 1 ignition coil connector. Do you think it’s a reasonable price?The story doesn’t end. After they inspect my vehicle and I decide not to let them repair my vehicle because it’s abnormal expensive, they still charge me 210 dollars for the inspection fee only!!!!!When I first arrive at this place, and I knew nothing about the inspection fee. They only inform me after I checked in my vehicle already. When I begin to realize I get tricked, it is too late. The service guy has driven my vehicle to the garage, and I have no choice but let it happen.I’ve owned Volkswagen for 3 years, and I’ve been to many other Volkswagen service centers many times, I haven’t met a dealership that charges this much inspection fee. I have never heard about the engine light inspection will cost 210$!!!! Do they think they are inspecting Ferrari or Lamborghini that dare them to charge that much money? One of the service guys even said this inspection fee and labor fees are Volkswagen standards. Do they think I’m a naive kid knowing nothing about the world????? I went to Sunnyvale Volkswagen last year, they diagnosed my battery for free.Boardwalk Volkswagen said my ignition col connectors need to be replaced. However, I went to another auto repair shop and the guy said my connectors work fine and I don’t even have to replace the connectors, then the guy inspects my engine for free. In the end, the guy replaces 1 ignition coil and 4 spark plugs for 150$ including labor fee. I feel I got fooled by Boardwalk Volkswagen.The funniest thing is, I arrive there at 2:30 pm, then I sit in the lounge to wait. At 5 pm they close the service center and ask me to pick up my car tomorrow. I was told that the inspection could take some time and I can leave while they’re checking, but they didn’t tell me I’ll need to wait until the other day to get the car back.This must be a joke!!!!

I highly recommend Boardwalk Volkswagen for great service and a great price on a leased Jetta. We worked with Rik in sales and Robert in finance and both were professional, friendly and a pleasure to work with!

I called twice to order a very simple part. Both times the man who answered the phone had NO IDEA what I was talking about. So I researched the part, printed out a picture and description of it, drove to Boardwalk, showed BOTH parts men that were there and they STILL had NO IDEA what it was. Then one of the parts men tried telling me it was something that it clearly was not. Just because I am a female does not mean I am ignorant to car parts. I actually work on my daughters car and know exactly what Im talking about. POOR PARTS DEPT CUSTOMER SERVICE! Poor everything!Note: I called Winn VW in Newark and the parts guy knew exactly what I was talking about, he was kind, helpful and I got the part from him. :)

Recently my daughter was making her first vehicle purchase and requested that her father, I accompany on her quest. She found her dream vehicle at the dealership Boardwalk Vw. We reside five and a half hours to the north. As we entered the dealership we were promptly greeted by Amir Momeni and he brought the vehicle to the front for our inspection and after a test drive and after a meticulous inspection we agreed this was the one. Amir was forthcoming, friendly and honest about the vehicle and very respectful to both of us. We sat down and after and stress free negotiation we made great deal. These folks went above and beyond to satisfy her. The finance mgr Richard, was able to get her a great rate and wisely offered a warranty, as the vehicle was pre owned, that fit within the parameters she requested. These guys stayed two hours after closing to fulfill her dream. We left not only with the vehicle but also established a true friendship wih Amir and Richard and recommend anyone to do business with. Thanks once again, Charles Cooper .

We bought a new e-golf in August and the experience was great. Absolutely no pressure, and Tom worked with us and our specific timelines related to an international move. Kyle was very helpful for final pickup of the car, and Rob in finance was easy to work with and quite transparent. Overall it was a much better experience than other dealerships weve been to.

I have to say, I am extremely impressed with the team at Boardwalk Volkswagen. Everyone there was extremely friendly, willing to chat, and just make you comfortable and enjoy the experience, even in the times of COVID.Rik who I interfaced with when selecting my GTI gets top marks. He wasnt pushy, didnt want to force me into anything, but he did see how much I loved the car, and did everything he could to make sure that I could get it. This included giving me calls sometimes several times a day just because of how many people were actively interested in the car because he wanted me to have it!Bill Rice also gets a lot of my respect as well. Since I totaled my car that still had a lean on it, my credit was less than desirable. However, Bill was finally able to get a deal on the books with the help of Toan over in the other building to make sure I was able to drive off the lot.Overall, the team wanted to ensure that I was going to be the one to drive away with this GTI since I really needed a car, and that one checked all the boxes for me.Thanks again Boardwalk VW team!

The Sales Manager Amir Momeni was an absolute pleasure to work with. This was my first time buying a car from a dealership. He was kind, friendly, and professional. He helped me advocate for myself during negotiation to get the best price and financing. By the time I drove off the lot in my new car it felt like he was an old family friend. I would recommend working with him 110%.The Finance Manager Robert Clarkson was also a pleasure to work with. He was knowledgeable and friendly.I would recommend getting a car with these guys. My car buying experience was definitely worth the 11-hour round trip I took to get to Boardwalk Auto Mall. I would do it again in a heartbeat.Ps. Amir and Robert, If you guys ever make it up to Humboldt County please let me know and I would be happy to show you around! Thanks again!

Amir momeni has taken care of us for years, and we appreciate his personal attention!

Outstanding costumer service. I was dropping by after service hours during the weekend, due to not having the right tool to remove my wheel lock. The service manager was very helpful right after I have explained my problem. Without them I would not have been able to drive 400 miles the next day. It was a quick service and most importantly they did it on complimentary basis. Five star service, thank you.

My wife and I came in to trade in our car for an Atlas. The whole team spent hours with us (1 year old and elderly dog included) trying to connect us with our dream car. Amir was very lively and enthusiastic! He helped us get a great deal on our new family car. He even spent time playing with our son who was melting down after hours at the dealership. The Atlas we ended up is everything we could’ve wanted and more! Highly recommend Boardwalk

I purchased my Lotus Evora here and was very happy with the customer service I received. Tom Sutton was very knowledgeable about this vehicle and very helpful in taking care of my questions and concerns. His Manager Stu was fair and made the process very smooth. Rob Clarkson in Finance was very fast and efficient.

Amir provided exceptional customer care from the moment we first called to inquire about a Beetle until the moment he handed me the keys, and financing with Robert was effortless and even enjoyable. They are both so friendly, fun, and honest - we never felt pressured, and we ended up with exactly what we wanted. Thanks, guys!!

This is by far the BEST car dealership I have been to. From the moment we pulled in, to the time I pulled off the lot with my new car. The whole process went seamlessly and EVERYONE from each department worked hard to ensure that I received the best deal. They really looked out for you and didn’t treat you as just another customer and attempt to “twist your arm” to make a purchase - like most car dealerships.I really am thankful and blessed for having gone to them, and I love my car. Big shout-out to Jason for being amazing and honest! Everyone request Jason when you go in, he is phenomenal and I guarantee you won’t regret it! Thank you Boardwalk Volkswagen!

I had a great experience leasing my first car from here. Amir was very cooperative and responsive and helped me get a great deal.

I had a wonderful experience looking for a brand new Volkswagen! Hands down the best customer service! The staff was amazing but I would like to thank Andrea for helping and treating me with respect. I felt right at home so I wanted to thank you! I would recommend this place to anyone looking to buy a car. I will surely come back.

I just purchased my Tiguan today. Didier, Mo and Rob helped tremendously with their VW knowledges when I was deciding the final choice. Plus, they explained transparently about pros and cons. I highly recommend this place for buying your next VW. Amazing professional service even during this uncertain time!

Brought car in for oil change and transmission notice. Transmission was recall item. I was charged for tire rotation, brake fluid change total $400. i did not approve or ask for these and frankly would never as brake fluid flush is a hoax. Service manager on vacation. Although there is nothing with my name on it for these other services I have to pay to get my car.

Amir is fantastic!!!!!! Buying a car during a pandemic AND out-of-state could have been such a headache, but Amir was there for us every step of the way! Friendly, efficient and always available to answer any questions we had. We loved his VIP service. Thanks Amir!!!!

The store manager was completely unethical, lied multiple times and changed what we agreed upon more than 3 times. I understand it’s their business but making comments about personal life trying to make a sale takes the negotiation out of focus and becomes completely disrespectful. Hated my experience here. Heads up, don’t finance your car through them.

Had a great experience with Amir Momeni - he was friendly, helpful, and very good to work with.

Amir is awesome. He stayed late on Christmas eve to get me the car I wanted. I feel like I made a friend at the dealership.

Amir is super helpful and nice. He helped me find the best deal for me. I really enjoy it! Always love Volkswagen!

Amir and Robert are an amazing team! They both made the experience of buying a car so easy and smooth. Not only were they professional and educated, they had me laughing almost the entire time. Props to you two! Thank you again for everything.

I want to recommend Boardwalk Volkswagen if your in need of a new or pre-owned vehicle. I was fortunate to be helped by Amir Momeni. He was excellent with helping me decide what I wanted and needed. I knew I was in good hands when he help with a financial problem that we ran into. Also a shout out to GSM Stuart Downey for his assistance . A thank you also to Oscar in the service dept for his help. All in all a very nice experience.

I had an amazing experience at boardwalk! The staff there was amazing. Andrea Ayala assisted me by being extremely professional and helpful. She made sure all my questions were answered and I left there happy. A dealership very well recommended!!

Excellent experience. Ive never had a smoother experience purchasing a vehicle. Even being an out of state buyer, Andrea and Moe took care of everything pretty much by phone. I stopped by on my way to work in Cali and looked at the vehicle, made an amazing deal and stopped back by on my way home and picked it up. I spent less than an hour total at the dealership. Great job guys! You are both truly an extremely valuable asset to Boardwalk Volkswagen. Oh, by the way, my wife LOVES her new car. Thanks again guys. Very much appreciated, Nathan and Aislin Martinez.

Had seen the Volkswagon Gulf and knew it was the car I wanted. They didnt have the color on the lot. Went in for a very short time on Monday, got all the paperwork done and Tuesday afternoon my beautiful Midnight Blue Metallic was there. John Keller was friendly and helpful. Made the buying process so easy. He was off when I went to pick it up, but he told me Kyle would take through the process of the mechanical part. Kyle was so patient and friendly and made it easy to learn.Finished up the paper work in 10 minutes .Would highly recommend the dealership. I drove off with my Beautiful car and was a 😚 camperThanks to allBetty S

I had an amazing experience at this location. As you may know shopping around for your very first car is very exciting! They provided me with excellent customer service and made my first experience one never to forget. I will defiantly be back and definitely will recommend friends and family to visit the Volkswagen in redwood city !

I had a great experience at this dealership. I first contacted them by chat and asked a specific question about a car. The rep asked for my phone number and told me a sales person would contact me to answer my question. Sebastian Pereira called me within the hour and answered all my preliminary questions. He understood what I was asking for, was not pushy and did not try to sale me anything over the phone. We schedule a meeting for the next day and he made the whole process very easy and quick. I got the car I had seen online for an even better price the same day and I have nothing but compliments about the way the sale was handled at the dealership. They were friendly, informative, helpful and conscious about my financial requirements. I highly recommend the dealership and Sebastian in particular.

I love my new Tiguan! It was so easy working with John Keller. He was very direct and to the point and made my buying experience quick and easy. I appreciate that he wasnt interested in going back and forth repeatedly to negotiate. He understood exactly what I wanted and was able to get everything done pretty quickly.

Amir is the best! No pressure no haggling. They got me a great rate as well.

Amir was super helpful and took a lot of time to help find the right car, negatiate the price, and guide me through trade-in process. He was always available to answer any questions, even on the weekends. Rob from finance was also very thorough and patient taking me through the details of the contract as a first timer.

My dad recommended this dealer and i have to say the service and people that work at this location had me super excited to buy my firsr car. Thank you for helping me with everything and making the process so easy. Bringing my girlfriend to get her next car here her current one is on its last legs and i know she will be in good hands :).

Very helpful and great car buying experience. Did my homework online, came to Boardwalk and drove away with a new VW Jetta. Amir, Mo and Robert were very attentive and worked with us on price and met our auto needs. We didn’t have to drive to other dealers :)

We bought a pre-owned Passat from Moe at wv. He is super nice and cares about the experience of his costumers. He is so patient and answered all of our questions with a smile.We have been looking for a car for couple of weeks and Moe is by far the best salesmen we interacted with.The finance manager Robert was also very helpful and passionate in helping us choosing the best financial plan.

This is a change from 5-star to a more realistic 1-star after being forced to post a 5-star review after some promises were not honored shortly after.This post is directed to sales associate Amir which appeared to be too good to be true.As a regular employee of VW, sales associates cannot offer and promise anything verbal so dont let that throw you off and base your decision on what the Sales person tells you. Wait till they have upper management approval and get something writing.If he tells you that he can get things through his employee discount or for free somehow do not fall for that as this means zero without his boss giving the OK on these commitments.

Amir made my day. He made the whole purchase of my car easy, efficient and a great deal. Amazing experience! I would highly recommend him to anyone who wants a great experience. Thank you Boardwalk Volkswagen!

Honestly Amir and Robert deserve more than 5 stars, they were both so great. However, the manager, Bill, not a person I ever hope to run into again. He treated me based on the color of my skin and had the audacity to tell my family that I wasted their time... umm honey that’s your job... you not only wasted my time but also disrespected us, I don’t think a job in customer service is for you. The only reason I am giving 5 stars is because of Amir, he treated us like his family and I have never met a better car salesman than him.

Edgar Flores, Amir and Robert provided extreme sales/customer service. They were transparent during the process of the sale. Up front and not pushy at all. I came home very satisfied with the deal and my car. The team was very friendly and they definitely took care of me. Edgar sat with me to show me the details and features that my car has. Will continue to refer Boadwalk Volkswagen to friends and family! Thank You!

Amir is an extremely excellent person! He helps me a a lot even including the insurance!

John Keller and the entire team at Boardwalk Volkswagen in Redwood City were AMAZING! We walked in to “kill some time” before an appointment by browsing their lot and walked out with a new Volkswagen. It could not have been more pleasant. It was a seamless experience from start to finish! True professionals and great people. Thank you Boardwalk Volkswagen of Redwood City!

I had the easiest time scheduling an appointment to the service department, you guys took care of me and my baby. I appreciate the attention to detail you guys had with her. Definitely recommend giving them a call.

Amir is a fun knowledgeable caring and a great host! All the qualities of a great person who happens to sell cars! Thank you Amir.

Amir made my experience at vw. I walked into it not sure and nervous and he completely changed my mindset and now I am so happy that I got a car. He is a great person and I can’t wait to deal with him more in the future. Overall he made my experience amazing there.

Good service, always on time. They do work with JM and A associates, who are known scam artists. So if you go to Boardwalk VW, JMA will send you letters, using Boardwalk VW letterhead, telling you that your warranty is going to expire. Boardwalk VW will let you know (if you ask) that your warranty is fine and you should ignore the JMA letter. However, Boardwalk VW does not seem to have interest in stopping JMAs scam.