I payed 1400$ for this place to fix my transmission clutch. They had my car for 5 days and handed it back to me with it running the same exact way it was when I dropped it off. Told me my car was all fixed and they didn’t fix anything on it and tried charging me to do more work on it. I 100% recommend not going here

This place rock there service is awesome the they get the job done in timely fashion and they have great price for good work i highly recommend this shop

Very professional with quality work and friendly staff.

These guys fixed my truck super cool people and did a great job

I was told I would have my vehicle back in 3 days at the latest I waited patiently until the 4th day and then called. I was told 2 of their mechanics were out this was a Friday. Low and behold Monday, we discover my car hasnt even been started on! The owner has the nerve to say if we cant be patient, go ahead and take it. Awesome Ill take it somewhere that they value their customers

Had continuous issues with my manual transmission, finally took it to Pro-Trans and they knew exactly what to do, very punctual and professional, just test drove my lil pickup, drives like a phreakin cadillac, ty pro-trans🙏🤙

Fair priceGreat workI will be using them again

They took my car in to check the transmission and they said they would let us know the next morning and by 1 in the afternoon we called them to check on it they said they were still working on it would call us that evening and that evening came around and no phone call so I called him the next morning and they said they were going to put it back up on the thing the lift and they would call us in an hour and they had my car for 3 days and didnt even look at it and kept saying theyre looking at it theyre looking at it this is the worst customer service ever I called and told the guy if he was that busy I would take it somewhere else and he started cussing me out calling me names he was horrible I would never take my car back to them and I would not recommend them to anyone

Went to Protrans after transmission went out on family vacation up to Shasta I was recommended by AAA service center which do not use their recommendation for Protrans in Redding Ca. After having giving a bull line by Steve the owner of Protrans that the transmission that was being installed was a better updated transmission and was told that the warranty was a premium warranty from his source for transmissions. Which is Transtar industries 36 month 100,000 mile. I approved the work after in trusting in Steve as a profession in his trade. After being called that truck was ready for pick-up I had paid the $4,500.00 bill I took truck for a test spin and truck engine light came on I brought back and was told by Steve at Protrans it was a sensor so waiting the day for problem and being told it was resolved. (I believe that the transmission was still the issue due to my current situation today). After a month with no issues I was driving and check engine light came on and said pull over due to engine problem after calling a tow truck to take to my mechanic not knowing situation. A diagnostic report came back from new mechanic that the transmission has failed in diagnostic report due to TSB inside transmission needed to be re flashed which updates the new transmission with the computer system with the truck and if not re flashed will cause damage and from conversation between my mechanic and Steve it was not done which we have in writing from my mechanic Which according to my conversation is Steve at Protrans Steve did not have the right equipment to do. So after 2 weeks of trying to get transmission sent to have fixed due to Steve and Transtar not agreeing on warrantied transmission it was finally sent to my mechanic in Santa Rosa and when new transmission was sent transmission pan was warped and needed to be replaced so now I have another bad transmission from a shady mechanic Steve at Protrans and his source for parts Transtar out of Sacramento Ca. So after conversation with Steve owner at Protrans he was going to reinbursed for the extra cost which is now up to $2,400.00 over and above cost of $4,500 I had initially paid and still feel uncomfortable with the new transmission provided due to service and experience I had with Steve owner at Protrans in Redding Ca I have written a certified letter with no reply and after reading other complaints on Google and how he is not professional with how he acts in a problem as he does not warrant his work fully and professionally acts. I am now going to send complaints to the Department of California Bar Bureau of auto repair as well as all social media Google /yelp and all the sources I am also going to file a civil lawsuit for the new repairs and time truck was down due to it is my work vehicle and was needed for work as well as having to pursue recouping funds. Do not trust Protrans or Steve read the reviews first make a sound decision on mechanic you decide to choose to fix your vehicle which I should had done my diligence and reading Steve at Protrans reviews. Steve you should honor your work and your word!!!! (You are terrible as a professional). I am glad I got the truth from another mechanic.

Very friendly and quick.. Had my baby back to me in just a couple days..

Steve and his crew have been amazing! They rebuilt my transmission in a professional and timely fashion. They answered all my questions and never hesitate to talk with me if I am curious about anything going on with my car. My car sat in an alternate shop where it didnt get touched for a month. Once I took it to Pro Trans it was diagnosed within the first three days and fixed shortly after. I am one satisfied girl!

These guys are honest and do a great job. Joe is a clear communicator and extremely helpful in getting the car in and out as quick as possible.It was my first time taking my car in to Pro trans and I couldnt be happier! Not only did they get me right in, they properly diagnosed an issue in my car and didnt push any parts on me. When I originally called, another place had suggested I buy a brand new expensive part. Nope, not necessary. Justin the lead tech cleaned up the parts currently on my car and got them in working order all within a days time. As an added bonus, the free shuttle service offered by Pro Trans is wonderful! They took me to and from work so I didnt have to worry about anything. Ill definitely be going back and would recommend them to anyone.Click here to Reply or Forward

They are awesome. Helpful, kid friendly place. They not only got work done quickly but at a great price. They have a lovely waiting room. They even changed the TV to a kids channel while we were waiting, and I hadnt asked. Magnolia magazine and others to read, while you watch the trains go by.I will definitely go here again and recommend them to anyone who needs transmission maintenance or work.

Everyone has bad experiences with people who work on there vehicles, but I cant say anything negative in this case. I got honest answers and quick service. 3 days for a new transmission is fine with me. Highly recommend and, will return in the future.Thanks

Steve and his guys at Pro Trans did an awesome job on my Dodge pickup. Steve was extremely professional and did what was best for me as a customer. The end result was incredible and I could not be happier with the process. I would recommend Pro Trans to anybody as they did an incredible job on my truck as well as my dads truck. Steve also came and picked up my truck and towed it from Chico to Redding. Five stars for Steve and the guys and my truck drives like a dream now

If your in a emergency situation or just need work done to your vehicle, this is the place to go. Even though it says pro trans, this shop is certified to do ANYTHING. Steve or any other one of his guys will be completely 100% straight up with you. They go above and beyond to make sure the customer leaves satisfied. I definitely recommend this shop to anybody looking for honest work and an honest experience.

Excellent service! My vehicles transmission was repaired on time, and I received a phone call alerting me as soon as it was finished. Steve is a very kind man and provided excellent customer service by accommodating my every need, and by letting me finance the transmission. I will absolutely recommend Pro Trans to anyone in need of transmission services.

I took my 06 Altima to Steve; after I took it to several different mechanics (even Crown Nissan) and am more than happy with the service, repairs and most important the price. He has fixed my transmission without having to get a new/used one put in my car. He fixed my car in a reasonable time (a few days) and I waited to take my car out of state since I travel a lot, to write my review. My car runs awesome. Thank you Steve and your team. I will recommend you to everyone.

Great Service! They were extremely knowledgeable and courteous in my transmission repair. They also did a fantastic job with my brakes and O2 sensor work. I will definitely use them again. Thank you Steve and Crew!!!

My transmission gave out on me all of a sudden and after searching for transmission shops in the area I decided pro trans was my best option.They called me later the same day and confirmed that it was a transmission issue and I gave them the go ahead to work on it. two days later it was done and driving.Steve is a great guy and he was very helpful. He even helped me get it towed into the shop.

Awesome people here! Super helpful and courteous! Fixed my transmission and saved my trip and did it on the spot! The woman in the front office even emptied out a candy dish to use as a water bowl for my dog! All around GREAT service!

FINALLY! Steve and his crew at Pro Trans were able to diagnose and repair the problems I was having with my car. Not only did I have a transmission problem that needed to be fixed but I also had 2 broken motor mounts that needed to be replaced. Steve was happy to help take care of all of it so I wouldn’t have to take my car around town trying to get the other problem fixed at another shop. I appreciate their friendly and accommodating attitude; it’s such a nice change!

ProTrans was a massive help in getting my Volkswagen up and running again. It took 3 transmissions to get the parts needed for the rebuild, but the resulting box is super smooth and hasnt given me any trouble in the months since.Would I go back? 100% yes. Steve is super helpful, if a bit direct with his choice of words. The quality of the work is phenomenal, and they even have a guy that knows VW boxes. Ill definitely be back when I need work done.

I rarely write reviews, but I want everyone to know how amazing, knowledgeable, and professional Steve is. My transmission failed right before the holiday season. After I researched the cost of replacing/rebuilding transmissions, online, I cringed. I wished Santa could have delivered a new transmission, but I got the next best thing. Steve and his crew fixed my truck at a price that was much lower than I expected, gave me a warranty, and completed the work in a few days. He even let me park my rental car on his lot while I took my truck home!You cant control when your car or truck might breakdown, but you can control where you take it to be repaired. I trust Steve, and you should, too. Just call him and youll feel the same way.

Please do not use this place, save yourself the trouble. $4300 transmission rebuild 2 weeks died again after 900 miles. Refuses to honor 12,000 mile 12 month warranty told me to go F__k myself, your on your own. After getting fixed the right way and another $2800 to repair damage of wrong bolts and destroyed clutch I get another F__k you thanks for your money. Jokes on him I paid with visa.

I went to Steve. He listened to me explain my problem. He and one of his employees looked under my hood saw the problem asked me to drop my car off the next day in morning. Had it done at the end of that day. Gave me some good advice. I was very happy with and him and his staff. I will always go to Steve at Pro Trans. Thank you Steve and staff.

The owner will seem trustworthy and professional, but dont be deceived. He is capable of being unresponsible, unaccountable and out right disrespectful. My family and I had a horrible experience of which Im not going to disclose here. But believe me when we say that weve never make reviews online, as a matter of fact this is the first time ever. Stay away from this auto shop or you will regret it. Not only do they not respect their clients they are also not great at their work. When our vehicle was returned to us, they had damaged other things on there. We now have to find another shop to fix their mistake. We will be reporting this shop to the Bureau of Automotive and seek legal counsel. Shops like these should not be in business.

Great work and friendly service. Had a clutch replacement done on my fusion, what I was quoted and paid previous to my car being ready was more then the actual cost, I was handed a check for the difference which doesnt happen too often so good job there guys. Only real complaint I have is lack of communication between us which is partly on my shoulders. Will deffinetly be back for any other transmission related issues and would reccomend this pro trans to anybody who wants quality work done.Keep the great work up guys!!!!!

Look no further for quality repair work. When my 25 year old truck had multiple system failures in the middle of our trip home, I thought I was in serious trouble. Luckily we found Steve and his Pro Trans & Auto repair shop. Hearing that we are from out of town they got us in super fast, did a deep diagnosis on my truck finding multiple issues with the drive train and a few comfort problems that other shops just ignore. Upon my request they fixed it ALL getting me out of there and mechanically ready for my next trip faster than any shop I have used in my home town. The crew there is busy, but friendly giving me some great tips on my vehicle when asked. Now my truck tows like a dream, Im a very HAPPY customer!

Very professional. Immaculate work!

As soon as I walked into the office I felt so at home, every single person was so inviting to my one year old and I. Steve figured out exactly what was wrong and was extremely quick to fix it. Definitely my go to mechanic shop!

Came into town with a overheating truck, got in and out same day @ a good price. Lifesaving to a cross country road trip. Highly professional and friendly.

Well I brought my 00 gmc Sonoma in for them to fix my slipping transmission component code and they replaced the part and did a transmission service for a really good price, also I was happy with the fast turn around, you really cant ask for much more from a shop. They are good honest people and I will definitely be bringing my truck back in the future if need be for other repairs

Steve helped us directly when we came in he helped us through the whole process and knew this transmission inside out, we came in not shifting out of second gear and left having the transmission working better than ever and all the gears working they were quick, we brought the car in at 9 and left around 10:45. If we ever break down in redding again we are definitely coming back.

Thanks Steve and everyone at Pro Trans. You did a great job and helped me get back to work. Cant drive with out a transmission! And Steve...heads up!!! Ha (inside joke)

My experience was aweful!! The owner of this buisness is nothing but a disrespectful jerk, who cussed in front of my two young children flipped me off and stuck his finger in my face as he screamed at me. Very un professional disrespectful and rude! I cant rate on the work he did because after having my car for more than one week and telling me it would be done over and over i had to take it somewhere else. If you wanted to be treated like trash this is the place to go! The only justification of giving him one start is the office was beautifully designed and clean!

Protrans is is one of those transmissions that you can rely on that will tell you the truth no matter what

Ive always been treated with respect and love the work they do to keep my Volkswagen Jetta in good shape. thank you 😊

This business doesnt deserve a one star try zero star! I brought my wifes car in for a PTO unit (basically the transfer case its an AWD car) once quoted 1,250 for a remanufactured unit and 2,500 for a new unit, I told the owner I found the same unit for 655.00 new from summit racing ( a well known reputable source) he then told me I was lying I told him look it up. Owner calls back in an angry voice says order it, I did it was a Wednesday part got to them fri afternoon, no word from pro trans so I call before they close Friday Im told car will be ready Monday or Tuesday, I call Tuesday technician says it will be done by Thursday for sure. So again no word from pro trans so I call Thursday owner says car hasnt been started might be done tomorrow being friday but probably next week, at this point I just want my car so we show up with a tow truck, owner then comes out pointing fingers and yelling at my wife and I saying what I cant make $ and my response is I cant save $ he then yells and cusses some more at my wife and I remember Ive got 2 kids and my wife with me this guy literally waning a fight I had to walk away before it escalated it was not professional and flat out rude made my wife cry this guy is a bully and a jerk. I cant buy my own parts since when this is America take your car where you want just not here save yourself some time and $ oh yeah they charged 105.00 for nothing I all ready knew what was wrong with my car just put the part in its called r and r 👍 and dont be fooled most of the positive reviews are fake this guy is a crook!

Its nice to find people and a shop that runs like the old days, My transmission went out on a trip to San francisco, We towed it in to Steve, He figured out pretty quick that it was a big repair. He called all the rental car places in town found us the best deal, sent us on our way, great trip! when we got back to Redding are car was ready, and the price less than he quoted...Does that happen anymore?Thank you Steve.Joe Baker, Portland Or.

Pro Trans is the most trustworthy and accommodating automotive repair business I have dealt with in over 40 years of driving. I live in Manteca and drive to Redding to have Steve and his team work on my 3500 Dodge Ram. Thats how good they are. If youre not using Pro Trans you should be.

OH MY Talk about Customer Service and skilled craftsmanship This shop R O C K S, While traveling to California our transmission gave us problems. We brought it to Pro Trans for repairs. We had our own auto mechanic call Steve to discuss the issue - and our own mechanic that we have trusted for years was highly impressed with Steve at Pro Trans. We were highly impressed too! The owner is all about people and his knowledge and friendly demeanor took away the stress that goes along with your transmission troubles. Please use this shop with confidence and know that the owner Steve will make sure everything goes smoothly !!!!!! We cant thank him enough - we picked up our suburban on our way back from vacation and drove another 6 hours along I5 with the comfort of knowing it was done right! Bry and family from Oregon.

The best job Ive ever had on any of our vehicles, quick and kind professionals.

From other reviews, it appears this shop may be OK if ProTrans doesnt lie to you, keep your car for weeks longer than they estimated without providing a reasonable explanation, or fail to fix the problem but still expect to be paid in full. All of these things happened to me at ProTrans and I remained courteous and respectful, but when a minor disagreement arose because staff was unwilling (or afraid) to tell the owner, Steve, the truth, Steve threw a bizarre tantrum. It bothered me for awhile that Steve was paid a lot of money for his shop to perform irresponsibly, then (literally) added insult to injury, but now I realize Steve becomes cruel and threatening and makes customers fear physical violence as a way of avoiding making things right. And know this: He will try to find a way to retaliate if you post a negative review. It seems being a bully is just part of his business plan.

Large shop well equiped. Knowledgeable staff.

BEWARE - Great! I have more leaks now that they rebuilt the transmission than before I took it in and it’s still under their warranty. Wow, what a deal! And it turns out dealer says I only have 4 mounts NOT 5 like Stephen said. Huh.... I guess you learn something new every day.I have been really mis-led by the many positive fake reviews on here. And before anyone else post a fake review for this business, I hope they consider the financial damage that it does to the hardworking innocent men and women who have families to raise and provide for.5k for a rebuilt transmission but now ALL mounts are broken ‘not worn out’ and transmission leaks from coolant lines and transmission pan. They never mentioned the leaks. Took it back for warranty repair and they said nothing is covered because it’s all external. They still never mentioned the leaks and refused to provide a written estimate of their diagnosis or the extra $700 work they want me to have them do. Basically, too bad so sad sorry.Took it to another ATRA shop and they showed me all the leaks and poor installation work done by ProTrans. I’m considering filing a complaint with the district attorney’s office and small claims court. Maybe consult the BBB and ATRA groups too. Depends how things go from here. You can and should do the same.

Steve was excellent and helped me finance my transmission at a great price per month! Extremely satisfied with his service!

Took my 04 honda accord to pro trans, wonderful people, great prices and my car runs great to boot....happy customer right here....

This the first review that I have written in (15) years of managing a transmission shop. When ever a customer breaks down out of town and repairs are made you always feel uncomfortable. I have had it happen both ways and it always seems to have a problem show up one way or another. With Steve there were no problems of any kind and the service was great. By him going beyond the limit to help this customer quickly and getting there problems solved was remarkable. For the rest of the repair community I thank YOU.Jim @ Beaverton Transmission, Beaverton Or.

Nice shop, friendly, knowledgeable and they go above and beyond....Thank you for fixing my baby Steve and Joe

Great work at a great price! My transmission died in the middle of no where... I dont know a soul in Redding. I called different shops and chose ProTrans because Steve was so great at answering all my questions. Im so glad I made that decision. Great service. Great pricing. Super knowledgeable and friendly. Im from the Bay Area and I would have had to pay way more for a whole new transmission if I did the work there. And the tow truck driver confirmed that they take a lot of business to ProTrans and hear good things about them all the time. Id highly recommend this shop.

Awful experience, and Ive considered reporting to licensing boards about this experience. Initially brought my car in as check engine light came on, and regular mechanic stated it was a transmission issue. Good reviews online, and calling ahead to get a sense of what it would cost, led me to bring it in to Pro Trans. Brought it in in the AM, and waited until late afternoon to call back since I hadnt heard about the car. Steve stated that hes getting all these calls from me and my wife. My wife hadnt ever called him. Anyway, said hed get to the car the next day. Again, hadnt heard anything by late afternoon, so I called and he stated hed started working on it. This is without me agreeing to work to be done yet, and not signing any agreement to pay for diagnostic, or understanding exactly what work would be done. At this point, just want the car and to be done, so it wasnt until the following day (day 3) that I could get the car.About one month later, gears are slipping until finally it wont get out of 2nd, and the light is back on. Take it back to Pro Trans in the AM, dont hear anything and so I call in the late afternoon. Steve says hell get to it the following day but has a feeling the tranny is done. He calls me the next day, says the tranny is done and itll be more than the cars worth to replace, so we agree to a sale of the car over the phone with a plan for me to bring in the title later that day to finalize the deal, and for me to get my belongings out of the car. When I arrive, the car is up on a lift, front tires gone, and the engine on a pogo as theyve started dismantling the engine. All of this is done before the transaction is finalized, and before the title is in his name. He cant get the car down, so we agree to the next day to finalize the deal. I arrive the next day, and Steve says I forgot about it and that its locked up. This causes me to have to arrange between my work, wifes work, and 2 small kids to come back on a third day to get into my dismantled car. I considered cancelling the transaction, and bringing charges against Pro Trans for illegally stripping down what is still legally my car. I decided otherwise, and came back the next day with a family member to help with my belongings.The car, legally still mine, is even further stripped at this point. After gathering my belongings, Steve and I complete the title transfer at which point my family member asks why is the car stripped down? causing Steve to become very escalated, posturing towards my family member and with raised voice stating he hasnt done anything wrong, getting in the face of my family member, who is quietly standing there, and yelling that he doesnt like being cross examined...Im an honest person...I havent done anything wrong...What, you want me to put it back together? all in a yelling voice with an aggressive posture. My family member has to step around Steve while hes still making these comments and we quickly get out of the office. I thought Steve was going to hit my family member, and if we hadnt hurried out of there, he may have. A business like this does not deserve your business, unethical, unstable, and bordering on unlawful.

Thank you Steve and crew for getting my husbands jeep on the road quickly!

Steve and the crew at ProTrans really got me out of a bind. My transmission, already having one rebuild with about 35,000 miles on it, was nearly shot, and after my (now former) mechanic was lagging on getting back to me, I started shopping around for someone to get my truck back in shape. I dropped my truck off to get checked, and was clear: if it needed a full re-build, I may just start car shopping instead.I heard back from Steve that afternoon, and he sounded a bit concerned - initially, he thought his team at ProTrans did the original re-build (they did not) and was appalled at how shoddy the workmanship was. He was naturally relieved to hear the bad rebuild was NOT his work product - which showed me something: had it been, Steve is the kind of guy who would have done what it took to make things right, and unsurprisingly, he is confident in the work he does that he rarely, if ever, has to re-do something.After talking a bit longer, hearing his knowledge and thorough techniques, I was convinced Steve and his shop was the place for me (plus, car shopping is a bust). No nonsense shop, couldnt be happier with how smoothly and better performing my vehicle is.

Yet again the ProTRans crew hooked us quickly, cheap, and the truck has never run better! Thank you once again gents! J. Oliver Sr

Very impressed with service, facilities and the way they did business. The Tranny went out on my 2004, Chevy Silverado, Called Protrans, over the phone they gave me firm price, with no surprises. The tranny works better now than it did when new. Thanks, Steve your a great example on how to run a business. Five stars.....

Last year, we blew the transmission in our 2000 Dodge pickup, in Willows, California. We were travelling in our truck along with our 25 travel trailer. We spoke to Steve at Pro Trans and had our truck and trailer towed to Protrans in Redding, Calif. When we spoke to Steve regarding our situation, he was able to promptly assist us. We trusted his knowledge and expertise. Luckily for us, he had a rebuilt transmission on the shelf and was able to swap ours out and had us back on the road with only one day delay. He suggested putting in a stronger torque converter because we tow a trailer. We did the upgrade and are very please with the difference it has made. Additional to his fixing our transmission problem, he took extra care of us by calling ahead and reserving us a spot in a local RV campsite. He kindly towed our trailer there for us. Our truck has run GREAT ever since the work that was done at ProTrans. We very much appreciated dealing with Steve and having our work done at ProTrans. VERY Happy!Now we are back in Redding, one year later and need our Annual Service done on the transmission to keep the warranty valid. Again, Steve met us at our campsite, picked up our truck and took it for the warranty work. Service with a smile. No worries. All good! We highly recommend Steve and ProTrans.Larry and Jane ULMERBritish Columbia, CANADACANADA

The owner was completely honest and gave me a great deal!!! protrans is the only place I trust for transmission work.

Fantastic! Steve a Pro transmission was great. I brought my 2006 VW Jetta in for a shifting problem. He was not only able to fix the problem, he saved me thousands of dollars in the process. I would strongly recommend anyone who has transmission problems, to go see Steve! Paul

I work with an rv rental company and last week I called steve because 1 of our customers trans went out while they were in Redding. I told him the problem andthat our customer was stranded and Steve was caring enough to take care of thecustomers the next day which was a sat. and a day he is usually off, and madesure our customer was comfortable giving him full hook-ups for the rv during therepairs. This is a person that cares about his work and the people hes helpingto get back on the road. I wish the world had more like him. Thanks Steve

My transmission went out and pro transmission sold me a transmission for a good price I would definitely recommend them to everyone I know

Steve and team, I cant thank you enough for fixing my transmission. I dont think it was ever running right. It has never run this good. Im back on the road like a Bat out of Hell. Thanks

Very poor dont take ur car to steve at pro trans.

Very very rube and very unprofessional

Amazing quality service!

Steve is great!