Sturgis Bike Week 2021: Huge store with plenty of merchandise on display. Employees were very nice and helpful; though it was super busy, they still had time for your shopping needs. Easy on easy off Interstate ramps near by. I will return if in that area again and recommend this merchant to my friends and family.
We were on our way back to Ohio when we had a check engine light come on our bike. It was 8 am they were not supposed to open until 9am. We pull up and were greeted, not knowing the issues they read the codes and had us on the road in 15 minutes. We will forever be grateful for the treatment we received at Black Hills Harley-Davidson. Thank you so much!!
Great Dealership and Staff. Everyone was very welcoming and helped me find the perfect Bike for me. Wanting to look at several different bikes the staff went above and Beyond to show me everything I wanted to see. Then they worked out an Amazing deal to get me into the Harley I wanted.
A must stop for rally. A stop after rally for the seat screw that fell out. Great clearance racks and a lot of selection for clothes and accessories. Different styles than a lot of locations. Found some gems. Large selection of bikes of course. We like to stay close to Rapid City for convenience and to be out of the crazy when we choose. Always a part of our trip.
Bill Ashton was amazing to work with. He got us more than we were hoping for on trade in value so we could make the purchase of our new bike work for us. He was very patient and went over all the numbers with us and even stayed late just so we could make it happen! 10 out of 10 would recommend.
I dont yet ride motorcycle and came in to find boots for my upcoming motorcycle class. I was greeted with many great smiling faces offering to help me find what I came in looking for! I got what I came in looking for in no time!We had some time to waste and decided to walk around looking at bikes. My spouse and I really liked that every bike had a price tag on it! It wasnt a secret like most places you go. We found the pop fountain machine and had a free soda! The more we walked around the more we started noticing the energy in the place, it was as if buying a bike was a party! Im not sure how they develop such an energy but it was all positive, all smiling people, all just a good time! Like the sales people were everyones friends & family!You left in a really good mood even if you didnt buy a bike!
My buddys bike had to get towed in and they saw one last guy ready to leave work, all locked up. he opened back up, got the bike in the shop, did paperwork for shop work needed. thankful bike did not have to sit outside requiring extra trip to explain problem! shop got to it at noon next day, we were riding off around 3pm!!! could have been way more expensive with travel to get bike but we still had great vacation thanks to fantastic service experience!! OUTSTANDING!!!
This is in my opinion the best dealership I have purchased from to date. From the sales staff right to the technicians all are very knowledgeable,respectful and ready to help in any way. Thank you
Amazing experience!! They were slammed and still got my battery put in on excellent time! Im from out of town so this was an excellent place get a motorcycle fixed!
Here’s a review of my first experience with Black Hills Harley Davidson in Rapid City SD. We were traveling to visit some friends in Nebraska from Alberta. We travel in a motorhome pulling a trailer with the bikes. When I tied the bikes down, I unknowingly cracked a brake line causing the oil to leak. We called Black Hills Harley as they were on the way, explained my issue and asked if they could squeeze me in as we were only going to spend one night there. They said yes, but it would have to be there first thing in the AM. I asked if I could park there that night and unload in the AM, the service guy said it shouldn’t be a problem. The next morning I unloaded the bike, had it in service at 9AM. I had them service it and knew I needed a rear tire and asked if they could possibly get that done, they said they would try. We got it all serviced, tire changed, during that time we got to see Mount Rushmore, when we were heading back, the owner had a saleman (Bill) call me and ask if we wanted to spend another night, they would have us plug into the 50amp power…great service and being welcomed like that puts a warm fuzzy feeling in the heart…thanks Black Hills Harley for a great experience. Terry and Evelyn.
Never had a Harley before and didnt exactly have the credit to get one but i tell you what, Jason Taylor (salesman) did everything he could to make sure i was leaving as a Harley owner and he succeeded. He literally rode out to the parking lot, picked me up on the bike i wanted and brought me back inside to give me the best deal i could have. Period. I have never been so impressed in my life with a salesman or with a dealership. Hands down, the best thing to happen to me in a long time and all thanks to Black Hills Harley Davidson.
Great service during rally week. Fixed my initial breakdown and took time (taking extra time during rally - WHAT) performed safety check and repaired front brake switch! Superb work frim entire team.
Buying my Road King from Tito could not have been much easier or smoother. I live out of state and still got exactly what I was looking for at a great price and the financing was super simple too. Everyone I talked to that worked there was super cool and helpful. It is a really cool environment as a whole. When I picked my bike up, there was an open house so free brats too!!!
The sales team was phenomenal and made sure I was taken care of in a timely manner. After the purchase they walked me out to my new toy and ensured that I knew everything about the bike and its capabilities.
Sales staff in all departments were awsome very friendly. Especially the salesman Tito. What a down to earth, very personable, great since of humor, most importantly honest. We purchased our ride with no hassles. Of all the cars and bikes this guy was the best. Thank you Black Hills Harley and a special thanks to Tito.
Was there during rally week had our check engine come on while ridding. We pulled right in Pierre is the man who helped. He was able to get us in-and-out with in 15 mins. Great customer service. I would recommend them to anyone!!!
Excellent staff.Riding my Harley in South Dakota needed front wheel bearings and a front tire. They were nice enough to fit me in even though they were booked solid and get me rolling. Large dealership. Thanks
Had a wonderful experience and had a great knowledgeable salesman Taner Hunt! We love our Sport Glide. Thank you
Reed at Black Hills Harley Davidson treated my hubby and I very well. Gave us attention even during the busy pre-rally time. We loved the sales video he sent us which made us want to come and take a look and ultimately purchasing the motorcycle. Staff was super friendly and accommodating.
Sales and service staff are always professional and qualified. They have always been willing to make sure i an satisfied with the services they provide.
Nice store, cool bikes, good people. They offer a 5% veterans discount so make sure to ask for it if you are a vet.
My wife and I rode from Florida to visit the area and along the way my Ultra limited water pump and hydraulic clutch went out(still rideable). We called Rapid City H-D on on Saturday and they said bring it in at 9am Monday it’s first come first serve. These guys/gals were absolutely awesome!! The whole team there made us feel very welcome and cared about getting us back on the road. They were slammed but managed to get us back on the road later that day. There are too many to thank from the ladies upstairs to the service desk and mechanics. I wish I knew all their names because they are all a fantastic staff!! Looking forward to seeing them on our next ride this direction hopefully for a visit and not service!Our thanks to everyone!Rick & Stacey.
Love this store, inside and out are a must every yr come Sturgis rally. Then 2nd stop is rapid Harley, and thats only because we come on from the west! Would be my first stop otherwise
Great purchase experience. Kelly and his staff were a pleasure to deal with. Highly recommend Black Hills Harley Davidson for your next purchase. Thanks Kelly and Bill.. Going to enjoy my ride back to Georgia on my new Limited.
Great experience all around. Fantastic people working there. Owen was able to answer all my questions and got me into a great bike!
Best buying experience ever. Iv purchased cars and trucks and other motorcycles. this place is the best.
Nice dealer visited during Sturgis has a lot of motor sales apparel. Definitely worth a trip just to see it if youre in the checking out all the different Harley dealers and how they build them and design them this one pretty decent.
Service department is out of this world with quality, convenience, and customer service. Due to shortage of employees the paperwork time for long but the bike maintenance was awesome 👌
Even though there were thousands of people there it was easy to get in-and-out and through the vendors. I enjoyed my visit
Huge spacious building with lots of things from riding gear to bikes that will catch your eye
Amazing place! Great selection of bikes, accessories, and apparel. The staff is so great too! I have terrible credit and they went way out of their way to help me get a dream ride! Love yall!
Thats a big almost new place. Good service at the parts counter. Well lit. Nice staff.
Ive visited here over the past 16 years, but only during rally.They do a good job moving people.Recently (past 2 -3 years) Ive noticed a decline in the vendors, and more open space, makes me wonder if big Harley is getting too greedy with vendor fees.
Recently came here with my wife. Its a really cool place. I would recommend anyone visiting the Black Hills to come check this place out!
Amazing dealership! Here during the Sturgis Rally and they definitely have brought in the best extra help.
Stopped in during our bike trip. One of our bikes needed an oil change. Took about an hour or two which worked out good because it gave us a reason to look around. Its a big dealership with everything you need to get into motorcycle riding. Staff was great, clean dealership. They were getting set up for Sturgis big rally. Man was there a lot of bikes.
Traveling on bike had 4700 miles on trip and water pump went out. Service department was Very Rude on helping out to get me back on the road.. I take my business some place else.. They did stock the water pump easy 2hr max to install.
Debbie sold me, J. R. did the paper work and Brian customized the bike. Team effort which made the whole experience my trip to Stugis a better time.
Buyer beware! Purchased a custom low mileage 2014 Limited from B-H H-D during the rally last year. I spent $1300+ repairing the botched air ride and had to replace the chopped up wiring harness. Odometer reading on the bike does not match the Alabama title by 14000 miles. 11 months later I am still waiting for a clear title. I just get excuses from Lana (title clerk) and Jim the owner. His first concern was whether I had already hired a lawyer. Sounds like hes been through this before!
Bill Ashton is a wonderful salesman. He will not try to sell you something that you don’t want. You tell him exactly what you want and he goes above and beyond to make it happen. “You da man Bill”
I have been working with Black Hills Harley Davidson for a few years now. I recently purchased my fifth Harley Davidson motorcycle from them. The staff all provide great customer service. The salesman, the chrome guy, the finance department are all very helpful! If you are looking to buy a Harley, talk to Larry.
While attending the Sturgis 81st Bike Rally a bolt fell out of my exhaust, which I pointed out to the young man who wrote up the work order. I stayed at the door of the shop until my bike came out. I went to the service window numerous times over the next hour waiting for the service department to write the work order/ticket bill. When I was informed the bill was just under $400.00 for 1 1/2 hours work and DIAGNOSTIC TEST and $15.00 for parts, I would have done this myself if I had known they were all about making a buck. I have been riding over 35 years and many miles on Hondas and my last being a Yamaha Road Star and never had this problem which is why I was hesitant about buying a Harley Davidson. I can tell you this, MY Harley will never see the inside of a Harley Davidson Dealership again. I rode through 12 states and put over 4,300 miles on my bike in 10 days. Before I take my bike to a Harley Davison Dealership again I will trailer it back to Charleston, SC.
Made an appointment summer of 2021 for new tires oil change and recalled break calipers and service dept was awesome!!! Everyone in the sales dept and clothing dept were awesome as well!!!
Great recent buying experience at Black Hills Harley! I traded in two bikes and bought a new one with some upgrades. The sales, parts and service staff worked as a team to make sure my expectations were met and exceeded.
They were extremely accommodating and took care of me right away. I was traveling from out of state. The best service!
Incredible. I always thought our Florida store, Rossmeyers was a big store..I believe it could fit 3 times in Black Hills HD. Was never in a more beautiful HD dealership. The on floor HD bikes was unbelievable.5 STAR ALL THE WAY..
Knowledgeable staff and hugest selection of bikes, parts, and gear Ive ever seen.
Initially I wasnt looking to purchase but Black Hills Harley made it very easy to get into a new Bike. They gave me a fair price on my BDM. They also had a variety of new Harley Davidson Motor Cycles to choose from. Plus no sales Tax.
Great venue Staff is very friendly and helpful Highly recommend to visit when you are in Sturgis
I wish I could give these guys 100 STARS. My bike broke down on the way to Sturgis. What a BUMMER. I wanted to cry. Black Hills Harley SAVED me.Among the ROCK STARTS are:Steve Becker, BH HarleyJJ from Whisky Throttle Cycles in KentuckyEmilio from Myrtle Beach HDAntoine Pierre from Myrtle Beach HarleyWarren & Trevor.All of these guys were extremely proficient but the CLASSIEST by far areSTEVE BECKER (give this guy a hand or even better, a bonus) andJJ from Kentucky.If youre in a jam, these are the people to call.THANK YOU SO MUCH FOR EVERYTHING. BEST, D & John
Always a great dealer. A must stop for your new bike and accessories.
Well stocked for the 21 Rally. Always a great place to shop!!
I bought a 2015 triglide with 6900 miles on it at Strugis Rally SD. I road it twice and reverse went out. I purchased on 08/08/21 reported reverse out on 8/16/21. I live in NC. They will not call me back about the issue. Service said it is a sales issue and sales want call me back. So I am stuck with paying for a new reverse after I paid 34,000.00 for the bike. It really sucks!!!
Bought my first big V-Twin there Larry the salesman was awesome glad to be a part of the Black hills Harley-Davidson family
Just like them all, had a good parts dept
Great customer service lots of great bikes easy transactions
You pay 4 the name. Same stuff half price at gas station
They had a great selection and a lot of vendors during sturgis rally.
Service manager great.Lost front brakes on my usa tour.He fixed problem 20 mins . Great price too!Nice people to work with.
Had a front wheel bearing go out over memorial day weekend. Pulled in and the crew got me fixed and back on the road super fast.
Tito, Bruce, Brian and the back office ladies at Black Hille Harley really understand how to take care of their customers. They treated us with respect from the moment we walked in and understood that we didnt want to be pushed into anything. We had to find the right bike since we were going to spend a pretty penny so they took their time to help us find the right bike and worked with our situation to ensure we got the bike we wanted. Thank you everyone we greatly appreciate you working hard for us.
Worst experience in over 30 years with a Harley Dealer, and I have traveled extensively in US, Canada, and Europe. Thus dealership used to be about the customers needs, not anymore. Would not recommend to anyone.
Had a great time on our vacation hope to go back someday
Largest selection of bikes, apparel, and gear. Love visiting this dealer during the rally.
Huge store great selection. Very awesome customer service.
Excellent service. Fun place.
Great staff they will help you to find financing set your bike up and great selection of bikes
Great place awesome prices and excellent customer service
Really good people helped me out poped out the ignition on my Harley at the rally had to get it realigned. put it on a trailer and they got it right in fixed in 15mins really helped me out
Awesome place had a issue with my HarleyFixed me up quickly.
REVISED my prior review that was based on accessory/apparel purchases: GREEDY!! We have frequented this store often while in SD. We were staying in the area now and I needed a couple parts for my bike, one of which was a BCN module. This is the second time this week we have frequented this store. Called and talked to the rather clueless parts guy that answered - but they had both in stock. Got all the way there from staying outside of town and they would sell us the $8 fuse bracket but NOT the $400 BCM which I desperately needed to make any of the electrical work properly on my bike after it got water logged. Said they were keeping the ones they had in stock for themselves due to shortage and if I wanted the part - I would have to pay for them to install it on top of the $400. Even though my partner is a mechanic and he could do. Keep in mind - me even being mechanically illiterate could put this part on and off in 5 MINUTES! It’s plug in and go. Takes longer to get the side panel off. But I’m sure I’d be charged the minimum labor charge of $100+ for this job a child could do. And not like at $400 for a part that probably cost $40 to them from China - but I guess they weren’t already making some money off us and haven’t in the times we’ve visited before. What great customer service! You just LOST our business and I will be sure to share my thoughts with the 2,000 member Facebook motorcycle riding group I run & anyone we see at Sturgis. Just downright GREEDY! Don’t bother having a “PARTS” department if you don’t actually intend to sell PARTS! In reading their other reviews - this forcing someone to use their service department if you want a part is common practice - no matter how many of the part they have. Sleazy to say the least! Ended up finding the part online for $160!
After arriving in Sturgis last week discovered a fuel leak in my road king, service department worked me in and had me back on the road same day, super happy with the great staff and reasonable price .highly recommend stopping in
Fabulous dealers and great serviceBought too much as usual.
Black Hills Harley Dealership was outstanding with their greeting at the door to the end of my visit. I am new to riding and felt uneasy and uncomfortable walking into the buidling, however the staff offered a friendly atmosphere and attitude. I was afforded every oppurtunity to look at various models and my needs were met for the amount of riding and experience level I am currently at. Tito was my salesperson and it was easy to navigate the process with him and the team he had assist with my purchase.
Little late on posting this but this dealership is awesome. I bought a bike there during the 2020 rally and I love it. But what makes it even better is that I had an unforeseen issue with the deal and I called them from Tennessee a month later and they took care of it without hesitation based solely on my word on the phone. In my opinion, that is first class. Thank you to the sales manager! And see you next year!
Great dealership, very clean and friendly staff. Visiting from Daytona Beach Fl.
I stopped in to look at a used FXB Sturgis motorcycle that I had been Emailing back and forth with Tito on for a couple of months. Apparently it was buried in the shop and at some point was going to be fully restored but time was the enemy as Black Hills Harley is very busy and it just kept getting pushed to the side.We eventually came to an agreement and Chris the Shop Forman was able to seal the deal with his knowledge and a bit of a cherry on top.As always, that dealership is a pleasant experience. Tito and his team did a great job all around.P.S.,,, I had a rear tire blowout in the Badlands on my way home, they rescued me and got a new tire on and sent me back on my way that afternoon.
Bill was and is a great sales man, he got my on what I wanted. And he is very very nice and easy to work with.
Came to visit Mark Brodie the pinstriping arteest. Facility is huge, tons of bikes with more coming in for Sturgis Rally 81st Anniversary.
Great place to meet friends and ride from, friendly staff, easy to deal with when buying
Great Harley Dealership! A must stop when in the Black Hills
Most expensive Harley dealership I have ever visited. But a damn cool place and well organized.
I drove from Sioux Falls to Rapid City to purchase a bike, I have been to many Harley-Davidson dealers and this by far was the best experience I have had, the show room was huge and very clean and the bike selection was amazing, There was a driving school in session and a event for the local go cart race cars to be displayed, Every one was happy and very helpful with finding the sales person that we were looking for and helping with apparel purchases, I would make the trip again to buy my next motorcycle and will make this a stopping point when I am on the area
You got have a Pocket full.money very nice place
Larry the salesman was awesome to work with and recommend working with him.
I needed a lens cover. I had to buy a pair. That sucked having to buy 1 part, then pay for two!
GREAT place to shop and see bikes and meet friendly people
Great place to shopp friendly staff
Friendly and helpful staff! They get back to you when you call or email promptly, unlike some dealerships. If youre looking to buy a bike, definitely give them a look!
They put on a good experience with Sturgis didnt rack the price up like all the others.
Went above and beyond to take care of me.. thanks
Customer service was right there at the top, they werent pushy they wanted to know what we were looking for they were really helpful got us in right away walked out the door with a new bike right away .everything was simple smooth and painless would definitely recommend anybody purchasing a bike down there. Ask for Tito.