Came to the shop to pick up new bottles for our office water. To my surprise they were doing a little grill cookout for anyone there! Kirk and Becky are always taking care of their customers with fun promotions, great staff and an amazing steak/chicken combo!

The service was beyond excellent, after hours support was on the mark, and the delivery and installation team went above and beyond. We could not be happier! We love our spa and recommend the WaterTree Pool and Spa Center without hesitation.

We had a horrible experience with Pool and Spa when we hired them to install our swimming pool. We will probably be filing a lawsuit against them. Message me if you want to look at the pool before you hire them to install one for you.Below in the owners response they accuse me of not making final payment and if I had then I would have had a different result. That is laughable. What really happened is that they messed up our pool and they refused to fix it so we retained the last payment and we filed a lawsuit. The lawsuit is set to be heard by a jury in May 2022.Pictures are of the deep end wall of the pool and the cover box.

The Sales and Service were so professional, I will recommend them to all of my friends looking for a Spa.

Had a great experience with the Pool & Spa Center. Bobby sold us a unit that was perfect for our needs and the Installers were awesome, on time, efficient and very knowledgeable. The Covana cover is amazing and worth the spend!

From start to finish the process of buying a hot tub was amazing! Bobby contacted us right away, answered all our questions, and helped us find the right hot tub for us! He was friendly, knowledgeable and made the shopping experience go smoothly. We are super excited to have our hot tub delivered and are so thankful for everything Bobby and the Pool & Spa Center have done for us!

The Best Spa Ive ever owned! I reached out online via email and Bobby sent us a professional video about a Spa my wife and I may be interested in given the features I was looking for.After a a couple of weeks of shopping, Bobby and the professional staff at Water Tree pool and Spa made for a delightful experience. I highly recommend them and did so by sending him a good friend of ours to get the exact one we purchased the next week.

Friendly and knowledgeable staff. Got a great deal on a spa. We love it.

They very personable and asked questions about why I was looking for a hot tub so that they could find one to fit my specific needs. They even over and beyond to help me get the best set up so I could enjoy my hot tub. Could ask for better customer service when it came to questions about adjusting ph levels . Thank you

Had a great experience dealing with Cory--very friendly and knowledgable. My wife and I were rookies when it came to spas, so Cory was very patient and explained the various options and how things work. The installers were on time with delivery to Custer and very professional; the whole experience was painless. We are very happy with our new hot tub!

Thank you Bobby at The Pool & Spa Center for introducing us to the Limelight Beam it is a great addition to our backyard, and we love it. Professional service from sale to installation. The staff at The Pool & Spa Center is very knowledgeable. Ask questions! A highly RECOMMENDED business!

When we walked into Pool and Spa in Rapid City Cory greeted us and showed us around. VERY friendly and helped us find the correct one that would work best for my family and our budget. He was far from pushy and has AMAZING customer service. We are waiting for it to be delivered but as of right now, I would HIGHLY recommend to any and everyone to look here first.

We bought a house with an old spa and wanted an upgrade. We’re so happy we went to Pool and Spa. Bobby was very helpful going over all the options available and helped us choose our tub.Our backyard wasn’t the easiest to remove and deliver a hot tub to but the Pool and Spa team figured it out even on a cold and snowy day.My husband and I are so so happy with our choice and would recommend Pool and Spa In rapid to anyone looking for a spa!!

We absolutely love our new hot tub we purchased from Pool and Spa in Rapid City. Bobby was so helpful finding us the perfect fit for our budget and needs. He took time to provide us with excellent information on the operation and maintenance of the tub. Awesome buying experience! Highly Recommend!!

We purchased the Envoy Highlight Hot Springs hot tub and the 3 person S series Infrared Sauna at the home show. We have enjoyed the hot tub almost every night since we got it!! We use the sauna at least every other night, along with the hot tub, about 20 minutes each. It’s such a nice way unwind at the end of the day and it gives my husband and I a little extra “together time” before bed. The customer service is amazing- even after the sale!! Bobby and the crew at Pool and Spa Center in Rapid City cannot be beat. I even have Bobby’s personal cell number for questions during off hours, as he says “ My job is 24/7 because my customers are number one!“ I love Bobby and Kirk!! Thanks guys!!

Cory made the process incredibly easy and everyone that works there is extremely knowledgeable and professional. I would rate them higher if I could and would definitely recommend them to anyone in need of a spa or water services. Awesome!

Cory has taken great care of us. We inherited an older hot tub that had aged out. We will be getting a sweet new one soon. Thanks for the great service!

Bobby sold us a beautiful hot tub and 2 fine young men installed it. Im trying ever so patiently for it to warm up. Im so excited. Its absolutely lovely. The guys went over the instructions and were thorough. Its way easier than I had thought to maintain. YEAH!

Bought our spa thee years ago this June, we have received great service and assistance keeping our spa in top top form. The people there are wonderful and provide outstanding customer services. We have no regrets and will continue working with Pool & Spa in the future. Thanks for the great job.

6 months ago we bought a new hot tub and had a water softener installed from the Pool & Spa center. Our salesman was well informed and helpful. The installation crew were polite and efficient. We feel like we chose wise in selecting this business for our spa and softener needs! Yes, we recommend them!

We purchased a spa from the Pool and Spa center. The customer service was excellent, Bobby Sorensen took great care of us. The only thing I don’t like about our new Hot Springs Spa is getting out of it. It is amazing !!

Love this place!! Awesome staff and top quality products!! We love love our Hot Springs Hot Tub we bought 2 years ago. We have not had 1 problem with the tub and the staff here will go above and beyond to help with any questions. The process of delivery and set was amazing!! We will definitely shop here again for more products for our home!! Thank you again Pool & Spa!!

I purchased a Hot Springs Hot Tub from Kirk and wanted to write a review about all the great things Kirk and the Pool & Spa Center has done. First, the financing was a breeze if you need that. I have no problem with the payments and 0% interest for 1 year. Second, delivery was smooth. We picked a day within a week of purchasing it and by the time I got home on lunch it was starting to heat up. I even sat in it that same night. Lastly, the hot tub itself is ultra fantastic. I sit in it as much as I have time to. Nearly every night.One thing that happened was the control panel lost power or the screen burned out. It was impossible to know the temperature or navigate to the jets/lights/etc. I called Kirk (the best Hot Tub guy ever) and he had it fixed in no time. Do yourself a favor if you are in the market. Buy new and buy at Pool & Spa Center (I would recommend Kirk Jenkins).Pros: Local, Amazing Service All Around!, Hot Tub Selection,Cons: Didnt find any :)

We bought a brand new Hot Springs Pace and it has been great. Thanks so much to Corey for his amazing customer service!

Would like to say thank you to Kirk and the Pool and Spa Center!!! We purchased our hot tub during the home show, Kirk’s knowledge about the products is outstanding. He helped us pick out our tub, recommended the ACE system and we absolutely love it. We sit in it every night. What I admire most is the quality service after the sale, anytime we have questions Kirk and his staff are there to help us.Totally recommend if you are in the market for a product and customer service after the sale, stop in and ask for Kirk!!

Excellent staff! Very friendly and knowledgeable! Would highly recommend for all your water needs, from relaxing in it to drinking it!

Just delivered our new Hot Springs Envoy. Everything went as planned - the installers and sales people were awesome to work with! Would recommend highly if you are looking for a hot tub!

Very helpful and flexible to make things work for us. Great customer service would highly recommend to anyone.

Very happy with their service and quality of the people that work there. From the delivery to the follow up care they are awesome although Bobby could use a breath mint and a better fitting hair piece. Thanks again.

The staff here are so friendly and knowledgeable. My husband and I won a backyard package here almost 2 years ago, and every time we come into the store we are greeted and treated well. When it comes time to upgrade spas we will definitely shop here! We won a Saber grill as part of the package and use it all of the time! We recommend Pool & Spa Center to anyone who is in the market for a hot tub, grill or patio furniture!

I bought my Bullfrog spa from here and have worked with Bobby several times, they ALL have been great to work with. ANY place can sell you a product, the difference is when you have an issue, how a company handles the issue. The Pool and Spa center, took care of me the best ways possible....

I just stopped in to get a price on a spa. That was at least the plan until I ran into Kirk Jenkins. I mean wow, talk about a personalized presentation. He knows his stuff and I left with a brand new tub! Thank you Kirk for bringing bubbles back into my life. My back and I thank you! Go see Kirk and experience a great deal and winning smile!

Just bought a new spa from Bobby and staff. Love it and cant say enough about the service quality and professional knowledge. A very difficult installation, handled efficiently, carefully, and with more speed then I imagined!! Wish I could name them all, but know Bobby will take care of it for me!! Go visit!!!

I bought a used spa and had these guys move it, then back for steps and other items. They’re awesome and always friendly and helpful. Reasonably priced as well!

I just recently purchased a hot tub. Was amazed on how well the service was there. I had many questions that got answered right away. Purchasing to shipping went quick and easy. Cant get any better. Jenna in sales has been above what I expected. Friendly and very helpful.. Wasnt trying to be pushy for a sale. I really appreciated that. Keep up the good work, and Ill be back!!

Kirk Jenkins is the most knowledgeable person to talk to when it comes to Pools and Spas. He will work hard for you and make sure that your buying experience is above expectations. Will continue to do all of my future business with Pool and Spa Center with Kirk being the one writing up my purchase orders!

I called on a Friday they came on Monday and was a quick fix had been waiting on another company for months but gave up and called pool and spa and so glad I did

We are very happy with all our products from this friendly and courteous family operated business. We always feel taken care of whether calling or stopping by the store. Kirk is awesome!

Great customer service and professional staff! Bobby has excellent knowledge and is easy to talk with! Highly recommend for any and all pool or spa needs!

We bought a spa and a grill last summer. It all started with an email that I sent. Before long, Jenna emailed me back and we worked together for several months to find the right fit for us. Jenna was patient and courteous and so helpful. Her customer service after the sale was exceptional. Id highly recommend Jenna and Pool & Spa!

Bought a new tub and these guys have been wonderful to deal with. Would recommend the pool and spa center to anyone looking to buy a new spa. I give the Rapid City team very high marks.

We have had nothing but good responses working with the guys at Pool and Spa,Cory has answered all my questions and really worked hard to get me just the right fit for my needs.He truly showed that he cares.Im very excited to get my swim spa and see the benefits of daily use

Our sales associate, Tonya is exceptional and the staff are professional. We are extremely pleased with our spa & the products to maintain it are the best quality compared to others. Dont go anywhere else for a spa.

Fred and I have been hot tub lovers for years. We would not be without one. Fred has had many injuries over the years and will not miss an evening without his hot tub. We purchased a new hot springs tub, Fred thought he had to have. I did not agree. I was so wrong. Our tub is wonderful. Now I hardly ever miss an evening with out joining Fred. I dont WANT TO GET OUT.Jenna always treats us right. Thank You Jenna for always being helpful and never using any pressure in our dealings with POOL AND SPA. You are always so upbeat and a delight to work with. FRED AND JANET HERR

We highly recommend the Pool & Spa Center. Kirk was amazing, very helpful, and personable. Their customer service is excellent, and their products are outstanding. We couldn’t be happier with our purchase and our experience at the Pool & Spa Center. Thank You Kirk and the Pool & Spa Center!

We trust Kirk and the staff at Pool and Spa for our hot tub needs. We looked at other businesses around town and found one thing in common. No experience. When you go into Pool and Spa, they know what tub you have and how to run it. There are a ton of options in the spa industry with chems, filters, ect. What should you use? Simple answer..... Just ask Kirk!!! Thanks again guys!!!

The guys at Pool & Spa are awesome and so helpful especially when a first time Spa owner doesn’t quite know what they’re doing. 😂

Absolutely great customer service! Always such a great experience when you walk through the doors!

Very friendly and knowledgeable staff! I highly recommend seeing them if you have ever thought about owning a hot tub. Pool and Spa is the best!

I couldnt be more pleased with all staff members at Pool and Spa. They are both pleasant and knowledgeable. I look forward to my Friday visits for our pools water analyses and supply purchases. All staff members, Stephany, Kirk, & Bobby, go out of their way to make me feel welcome. They work efficiently, but they also take time to chat. I have never walked past any employee in the showroom or warehouse without each offering a warm good morning. Moreover, all can answer my many questions with expertise. I have asked many, many questions, and each time, staff and technicians, Dede, Dayton, Bob, and Dudley, will trouble-shoot expertly and patiently. When I have scheduled service either in advance or at a moments notice, Liz meets my requests with courtesy and promptness. She works magic to get a technician to our neighborhood pool right away. Dayton and Bob have been a tremendous help in teaching me how to streamline our pools operations. Dede not only is amazing at what she does, she makes each visit both productive and fun. She can explain any and all parts, supplies, and pool operations clearly and thoroughly. Owner Gary Robinson has more than once offered me his expertise. We are fortunate to have Pool and Spa provide quality service and products. They certainly care about their customers.

I Purchased a used tub from The Pool and Spa center last summer and have been extremely happy with the overall service, from the initial install of the tub to the customer service guys helping me with free water tests to ensure the water in my tub is in good shape.Thanks Guys!!!

Such an amazing atmosphere and staff! I highly recommend The Pool and Spa Center for all your pool and spa needs! Check them out!!

Great people at Pool and Spa Center. Definitely where we will go for all our pool and sauna needs!

Im 100% sold on their staffs integrity and their customer service. After obtaining a leaky Hot Springs tub from a private owner, the other two spa stores in town had no time for me if they werent going to get paid to make the repairs.Pool and Spa not only gave me tips on how to make some of those repairs, they even stopped me from making an unnecessary purchase which could have made them some easy money off of my ignorance. After I had declined to buy a part from them and purchased it from another vendor, Dee Dee (in their maintenance department) told me not to buy new sensors from her until I had a chance to test the pump that Id purchased from someone else. She was right and the pump solved my problem without having to replace the sensors - all with P&S knowingly losing the easy money that I would have dropped.Ive spoken to and been helped by 6 or more of their employees so far, and unlike Pool & Spas local competitors, each and every one of P&S people was pleasant, courteous, and knowledgeable.This is the kind of business I grew up with as a kid - good honest people who focus more on their customers than their bottom line. Theyve made a customer for life and will be getting my business until I die in that tub and turn into a well-marbled pot roast.

Great friendly service, wouldn’t go anywhere else in town for my spa needs!! Thanks guys

Love my hot tub my husband gets in every night after working all day. If looking for xmas gift this is it go see Bobby and the staff they are great rock on.

Great Black Friday sale, got our chemicals for the year, Thanks!

They are a great place to do business with very helpful

Great products and staff. Bobby Sorensen and Kirk Jenkins are especially helpful and provide excellent service.

I highly recommend the Pool and Spa Center for any needs or questions. Cory and the team are very laid back and welcoming without losing any of the professionalism

Best place around to buy a hot tub.

I have been very pleased with the service I have gotten at The Pool and Spa Center. Whenever I call the Spearfish location, Jim always remembers who I am, and I live in Minnesota!!😊 I would highly recommend this store!!

These guys are awesome from purchasing a spa to set up to helping maintain the water just right. We have been a customer for over 30 years!!

The staff is always incredibly friendly and very helpful. The prices are great and the atmosphere is inviting.

Bobby was awesome! If I had to buy more grills I would have bought them! He made my experience easy!

We purchased our Hot Sprigs spa at Pool and Spa Center over 9 years ago. The quality, aesthetics, and performance of the spa is great - no regrets on going for the cadillac brand. Pool and Spa Center stands by their products, and the staff are friendly, knowledgeable and responsive. Highly recommended place to shop for spas, pools, grills, and outdoor furniture.

Awesome staff, awesome stuff! Always helpful and great follow up! I recommend them to all my customers

I have been doing business with Pool & Spa Center for over 9 years. I have always felt like they listened to what I wanted and found the right products for me. When there have been challenges they have always been there to solve the problems. I look forward to continuing to do business with them for my hot tub and patio furniture needs.

Wonderful customer service!! Love the staff. Very knowledgeable!

A spa is great for your cardiovascular health, sleep, stress and enhancing your musculoskeletal system. Bobby Sorensen is the man .Thanks for sharing your knowledge Bobby! Tim and Sharon Kelly

Great service after a sale. They quickly resolved my problem and everything works great now!

Customer service was great, friendly and knowledgeable! Would definitely recommend for spas and water services

Friendly and helpful staff. Done business with for over 20 years.

I honestly wouldnt go anywhere else. These guys have the experience the chemicals and their stuff together. Residential or commercial. When my pool feels under the weather theres no place Id rather go. Crystal clear waters thanks you guys.

Love my Sauna & hot tub! Quality! Good people to work with!

Both sales staff & warehouse people are always friendly & obligeing ! Dede shines in knowledge & personality asset to the company for sure ! 2017 was are 2 nd hot tub purchase from Pool Spa. I honestly feel the the warmth & water movement has extended my life & capture youth that no other equipment could do😇

Great customer service every time we go in!

We have owned our hot tub now for a month and thought it was time to write a review. To begin with there was no pressure to buy a hot tub from them at all. Bobby Sorensen was our salesperson and he answered all of our questions and showed us what we ask to see. He was very knowledgeable and again no pressure to buy. We had looked at two other businesses but was turned off from pressure to buy and comments made. During the coldest day -20 degrees wind chill we went to get in the tub on Martin Luther King Jr day and the tub showed the water temperature at 91 degrees and dropping. The 50 Amp breaker kept tripping. I called Bobby and he was in San Diego, Ca. on a business trip. He ask me to call the store and get someone out there because this was considered an emergency with the temperatures dropping. I did and they had someone here in 30 minutes. They reset the 50 Amp and checked all the electrical in the tub. It tested good and they were about to leave when the 50 Amp tripped again. They tested the 50 Amp and it was bad. They had one in the truck and put it in. All things have worked well every since. We have enjoyed our hot tub twice a day every since. I would RECOMEND The Pool & Spa center to anyone looking to buy a hot tub and ask for Bobby even though the other salespersons are great. Service was excellent and the two repairmen were courtesy and quick in the very cold temperatures to fix our problem especially on a Holiday. Bobby followed up with me to make sure my problem was solved.

A spa can improve cardiovascular health, sleep, stress and enhance your musculoskeletal system. Bobby Sorensen is an expert on these benefits. Thanks for sharing your knowledge Bobby! Herb & Shelley Ebel

Texted Stephany for hottub repair service, I had accidentally locked the mother board . She was able to send me easy to understand advice and it was fixed in a matter of seconds . She has always been super friendly and a pleasure to do business with !

Bobby is always so helpful when I come into Pool & Spa. He is Great!

After years without a spa I was ready mind, body and spirt to re-purchase a new spa! Being a Rapid City resident for more than fourth years the choice was easy. The Pool & Spa Center was my logical choice the store and family have been apart of this city for- ever and they have stood the test of time. The staff is very knowledgable and worked with me to find what was right for me, Stephany Fisher was a great help! and helped me stay in my budget as she showed me my options. Liz set up my delivery and made it easy as the delivery crew did a great job getting the spa placed. So if your looking to get a spa look no farther!

Top Quality products and excellent customer service is their specialty.

Everyone was super friendly and helpful.

Thanks Stephanie for making it easy to find a hot tub thats perfect for our family!

Pool & Spa has first class service, highly recommended with any of your hot tub needs!

Awesome customer service, water gets delivered right to the back seat. And oh the spa and hot tubs!!! ❄️

Very knowledgeable staff! Awesome parts department

I have been doing business with pool and spa since 2004.

Pool & Spa Center is very professional and easy to work with.

Very helpful!

Great customer service

I bought a spa and love it!!!!!

I just finished my deck and was looking for a fire pit that would not harm the deck, John helped me pick out an amazing gas fire pit/table that we can enjoy year around. Thank you for an amazing experience.