I went in to buy Hey Dudes shoes. There was a young kid working there. I told him what size I needed and was asking him if he had different sixes. He said they were the number 1 shoe in the world and he didn’t have my size. I told him that I had seen some at Scheels and might check there. He said he has the most stock of Hey Dudes and they don’t have very many. I told him I might check online and he said well you will be waiting 3 months. He was so rude to me I decided to leave. I will never shop there again! I also went to Scheels the next day and found 2 pair in my size. They have triple the inventory he had. You need to make him watch customer service videos for a day. I’m sorry I didn’t get his name.

Shopped with this company since 2000. Love the shoes and all for shopping local but the Rapid City SD store needs better management. My shoes were originally ordered since they did not have my size at the Rapid store and they took over 2 weeks to get. Also I was told if they did not work out I could return them. 1 pair did not and the other I never wore so when I went to exchange the 1 pair and return the unworn pair the manager told me there was nothing he could do to help me. When I explained that the 1 pair did not fit and the other I never even wore and showed him how the tags were still on the boots, he continued with his answer. I had spent almost $400 on 2 pairs of boots and I expected better treatment especially since the other manager had said I could return and/or exchange the boots if there were problems. I had never had problems previously when I shopped at the Aberdeen store and with Justin who is now the district manager. After being accused of wearing out the 1 pair of boots even though I only wore them two times and again never wore the other pair, the manager agreed to refund them. He asked why I didnt like them which he should have done in the beginning, its just common knowledge and good customer service; I told him they did not fit nor did they stretch as the other manager had told me they would. He had me try on another pair of boots in a wide and larger size; both things I had asked for upon my original purchase and visit but had been told neither existed with both pairs of boots. So instead of making the exchange and refund I was told to receive what I originally wanted it be an additional $150.00 making my purchase be well over $400.00. When I refused to pay it and would only exchange the 1 pair, the manager started to barter prices with me. Finally he ordered my size and gave me a semi refund. The new boots once again needed to be ordered and 1 month later I did not receive them. I tried calling the store and no one answered for 2 days; finally I called the companys home office who also could not get a hold of anyone at the store and they connected me to the district manager who put me in touch with the manager again. Finally the manager called me back and said he had ordered the new boots in October which is impossibly since I had not been in to exchange them until November. The manager blamed FedEx and said a new pair would arrive on my front door by Christmas. Now the day before Christmas my husband has to go get the boots from the store as when I called the store had received the boots and no one called to tell me that my $200.00+ boots were sitting there. So 2 months later, 3 trips to the store and 8+ phone calls I finally received 1 pair of boots vs. my original 2 pairs. Im all about keeping it local but what happened to good customer? Advice: purchase with caution!

Wow! Such nice people!!! My shoes were on back order and when I didnt receive them they told me the style was discontinued! Tho I was a little bummed about not getting the original shoes I wanted, they hooked me up with a different pair Im sure I will love even more!!! Thank you so much for working with me and making it so easy! I will definitely be purchasing shoes from them again!!!

This kid named Owen Perry is such an amazing employee, and you should give him a raise.

Very helpful and kind staff

They play fortnite

Terrible service.

You hiring?