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NAPA Auto Parts - Prairie Auto Parts of Rapid City
814 E Omaha St, Rapid City, SD 57701, United States
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NAPA Auto Parts - Prairie Auto Parts of Rapid City

Comments
Jo
Review №1

Customer service is outstanding! Friendly greeting as you walk in and parts department were quick to find the correct part I needed. I will return for my automotive needs!

Tr
Review №2

Greg, we think was his name, he was manager, but he did an awesome job in helping us. Had issues with cabin filter and he was so kind in helping explain everything. Was Saturday July 10 at 4:30 pm, but he took his time and helped us.

Th
Review №3

These guys are truly amazing. Very helpful and kind people!! I had a personal experience and they helped me all the way through. I truly appreciate these guys

Pa
Review №4

Had the item I needed instead of having to order it. Saved time and money, enjoyed the service by a great bunch of folks!

Sn
Review №5

If you need the extra mile, they go the extra mile....quality over quantity. They stand by their products and have excellent customer service. You get what you pay for! If you want something cheap at the big box stores, thats what you get, cheap. Love this place.

je
Review №6

Very helpful people and had the wiper blade that Chevy dealer didnt have

Jo
Review №7

Not crowded and very friendly knowledgeable staff. Had the part I needed right now, no wait.

Ge
Review №8

Lady was helpful. Part needed was not in stock. Order and delivery for part was more than 3 weeks. Probably part scarcity. Couldnt wait that long. Went elsewhere to find part.

ke
Review №9

Decent inventory on newer stuff but weak on vintage help. Hard to talk about a 71 chevy with most of countermen its not in their book good old days are gone

Gl
Review №10

They are very helpful

Pa
Review №11

Good NAPA store, attentive, helpful staff. 4 stars instead of five because they were not wearing masks or practicing social distancing. Im from out of town and was hoping they would be. I was. Otherwise, excellent store!

Ma
Review №12

Our truck broke down on our way to mt rushmore. After we got towed back to rapid city, we stopped at NAPA to get parts and fix it. The customer service was beyond amazing! They didnt have the part we needed but ended up getting it from the other store nearby. Highly recommend this store! Thank you again!

Ro
Review №13

Always have what you need

Ca
Review №14

Ordering online is convrnient, but the cigarette lighter adapter i bought broke the next day just from unplugging it. Cheap quality, but hardly worth the time and trouble to return it.

Te
Review №15

Tanner is the most knowledgeable representative Ive ever had . Great job NAPA

Ma
Review №16

The manager was great

R
Review №17

Always good service and knowledgeable!

Ra
Review №18

Great place for your auto part needs !

Be
Review №19

The clerk was incapable of looking up the correct battery, then tried to sell me one that was a different size and argued that it was the right one. I simply went to the other NAPA store in town and bought the correct battery in about 10 minutes.

Br
Review №20

Awesome! I bought an alternator at NAPA about a year ago in another state and it went out at my home in South Dakota and I was able to get a free replacement because it has a lifetime warranty on it. Didnt even have my receipt but the NAPA name was on the alternator so I received a new alternator hassle free in a matter of minutes. Will be doing more business with NAPA in the future.

Jo
Review №21

Best parts store in Rapid City!! If you nned it they got it or they can get it. Also only parts store in town with a machine shop attached. Stop in! Ask for Tom, Joe or Bill

Co
Review №22

The worse customer service ever!! Workers dont care and have a bad attitude.. OREILLY is the best to get the help you need.

Ez
Review №23

So far so good, staff was helpful and friendly. Plus they have a machine shop located right next to them so thats a real plus.

Jo
Review №24

Great place! Had what I needed for a fair price AND Josh was outstanding to work with! Thanks NAPA

ER
Review №25

No name on my receipt says employee 19. But he was super helpful the trying to help me find fuses in my car and help me replace them. Which we didnt seem to get any of it done but he was still very helpful. Thank you

Ju
Review №26

Very friendly staff. Didnt have what I wanted in stock, but they were more than willing to help and try to get it for me by the next day.

Pe
Review №27

The Staff are very Knowledgeable . They are so nice. The Machine Shop Staff Are the Best at what they do . We have brought a couple motors in for enhancing . They are awesome.

Ky
Review №28

Very rude. As I entered the desk lady seam to ignore me as she worked on her umbrella blocking the light. I approached the desk. Another patron was being helped. The employee asked the secretary to page some one to help me. She continued to ignore us. As the employee fished his ticket he paged then walked by me saying he needed to go in back. Still no one helped me. About 5 min the employee came back and the guy he paged said what do you want. I asked for spark plugs and a cap. Another guy approached and said we dont have them. I said the napa website sent me here. He said we dont cant get them. I found the part number on napa website. He said thats not valid. I showed him the store locator. I said fine do you have plugs. The other guy said we only have 4. I said great I need only 1 but would take 4. Then he said maybe I can get the cap. Still no spark plugs. I said how long. He said they are in back. He then asked the other guy why he was paged. The employee answered to help customers. Then he said thats your job. I said do you have the spark plugs. He said yeah in back just a second. I said dont worry. I walked out 20 min after entering. Worsted service ever. I highly recommend anywhere else in town. If you havnt been there they have a time consuming checkout at another desk to.

Da
Review №29

Good service. Needed a gas cap. First one didnt work. They found one that did.

Tr
Review №30

Friendly fast service

Wi
Review №31

When you want high quality parts for your vehicles, shop NAPA!

Jo
Review №32

Ive been going to this store for a long time as an independant mechanic. Everyone there is so knowledgeable. Exception being the occasional new guy (new guys arent bad, but good help is hard to find). Everyone is great at finding any part, and they have guys with prior mechanic experience that can offer great general advice. Its not always the fastest (depending on time of day). Presumeably because its well known how good these guys are, and they are in high demand

Aa
Review №33

I needed some parts to hook up a pop up trailer to my van and they were very helpful in getting all the right parts.

Gi
Review №34

Awesome Tom really knows his job. Always get the right part.

De
Review №35

Found the part I was looking for. Thanks.

Be
Review №36

Always courteous employees and very Helpful.

Sa
Review №37

Helpful knowledgeable staffEdit 11/25:They no longer accept company checks so they will no longer get my business. Too bad they were a great parts house.

BE
Review №38

Great for you random auto needs. They always seem to have what I need on hand

Br
Review №39

Had parts needed and counter guy was helpful. The cashier lady was not as pleasant was working on paperwork and acted as of I was a burden buying stuff.

St
Review №40

Always very helpful go there everyday for work or personal

Te
Review №41

Friendly staff but did not have the part I needed, told me it would be a $60 freight charge for a $25 set of parts, no bigger than a soda can. Seriously? Is it coming by Pony Express?

Sa
Review №42

Always have what I need when I need it

Br
Review №43

Very friendly staff very helpful they know their vehicles

ch
Review №44

Knowledgeable, helpful staff. This place has the weird parts you dont expect, like a carb kit for a 52 gmc, or a u-joint for a 66 ford

Da
Review №45

Always love coming here.

Ke
Review №46

They did not have what I needed I ordered on Amazon have it tomorrow

Le
Review №47

They. Dont stand behind there atandors

Fr
Review №48

They helped me out and had what I needed.

Ra
Review №49

Super knowledgeable people and friendly

Se
Review №50

They can help you with any automotive questions

Be
Review №51

Best parts place in town with a knowledgeable staff.

Ro
Review №52

They are always professional and Bill & Tom are awesome.

Ry
Review №53

Tried to scare us into buying something we didnt need, luckily we knew better.

Be
Review №54

Honest people doing great machine work!

Ji
Review №55

Great service fair price

Ca
Review №56

Always friendly and always on-point with parts know-how.

Te
Review №57

Price of parts at Napa is twice as much. Buy your parts at orileys.

Am
Review №58

Always get the correct part the first time

Kr
Review №59

Walked in and there were employees standing around or on the phone about their personal vehicle, couldnt get anyone to help. Went somewhere else.

Ja
Review №60

Good place to get advice and parts.

Ge
Review №61

Better data on vehicles than the competition

Da
Review №62

Great place plenty of significant merchandise

Jo
Review №63

Good

Ri
Review №64

Always great service!

ro
Review №65

Its alright, half the time they dont have the parts I need though.

Ma
Review №66

All you need.great quality

Ja
Review №67

Didnt buy anything, but they still let me use their tools...

Br
Review №68

Terrible service the guys are awfully just jerks go anywhere else

Do
Review №69

Didnt have what we use in our motorhome.

Ju
Review №70

Smart guys right here!

T
Review №71

Awesome inventory selection.

Ad
Review №72

Best car batteries.

Ja
Review №73

Has or can get what you need for repairs!

Ke
Review №74

Best selection in town for the money

Mi
Review №75

Only place in town that had what I needed in stock

Ja
Review №76

They sale vehicle parts only not a service station

St
Review №77

NAPA always has what I want.

Jo
Review №78

Great service.

Ta
Review №79

Very helpful.

Sh
Review №80

Slow service

Wy
Review №81

Friendly and helpful

Pe
Review №82

Awesome

Mi
Review №83

Never any trouble !!

Ke
Review №84

Wide variety of parts

Th
Review №85

Awesome

Ge
Review №86

Be

Je
Review №87

Friendly

Information
8 Photos
87 Comments
4.1 Rating
  • Address:814 E Omaha St, Rapid City, SD 57701, United States
  • Site:https://napaonline.com/en/sd/rapid-city/store/27218?cid=pl_yext_jobber_PrairieAutoPartsOfRapidCity_27218
  • Phone:+1 605-342-4900
Categories
  • Auto parts store
  • Trailer supply store
  • Truck accessories store
Working hours
  • Monday:9AM–4PM
  • Tuesday:7AM–7PM
  • Wednesday:7AM–7PM
  • Thursday:7AM–7PM
  • Friday:7AM–7PM
  • Saturday:7AM–7PM
  • Sunday:8AM–5PM
Service options
  • In-store pickup:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Credit cards:Yes
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