Bought a new microwave and it was nice to be able to look around and to get the help when you actually needed to get it. Ryan was very helpful and was a joy to do the sales with. Nice to see them stocking up for the holidays.

Helpful workers even though they are understaffed. Plenty of products and choices. Early Black Friday shopping is great to beat the rush later. Also, in general, love the price match option at Best Buy.

Its good to know you can still go to a place and get adaptors and wires and such you need without having to wait for shipping but it feels like the selections are getting smaller and smaller as the days go on. Also it seems more like its just becoming an appliance store.

Came in to make a return and purchase a new product in its place. Service was quick and I was able to ask some questions. Thanks Lupita for all your help! Kind staff

Great selection of items. Constantly rearranging displays to make it more customer friendly.

Everyone was exceptional on helping us with the things that we needed and everything was in stock

Went in twice on Saturday in an attempt to buy a washer/dryer set. Not so pleasant experience on the first visit because when I was informed the set I wanted wasnt fully available, the female sales rep tried to sell me another set without consideration for comparable features only trying to match prices, SMH. LUCKILY, I went home, did more research and returned to encounter Rene Mendoza. He was a demonstrably more seasoned sales rep who could articulate features of the merchandise. After some back-and-forth on various features vs whats important, I purchased a new set. Great job Rene! The missing star is obviously due to the female sales rep who it seems is only there to collect a paycheck.

Great service. Didnt have the iPad I was looking for but they helped me find it at one of their other stores.

Call Best Buy close to work so I stopped there quite often friendly people and I know their stuff.

OMG!!!! Such great people work here!!!!!! Friendliness and helpfulness from the time you walk into the store. I must give a HUGE shout out to Nicholas in the Chrome dept. Not only was he extremely knowledgeable and friendly. He managed to troubleshoot and fix the problem with my daughters Chrome Book. She just needed a new charger. Plain and simple!!!!!! Others wanted it to be shipped and for me to be charged!!!!!! Thank you Nicholas!!!!!!

Please save yourself. DO NOT BUY!I am an ELITE PLUS member and yet I would not recommend buying anything from BEST BUY.If you need help, there is no customer care to help you! You cannot write an email to complain. You have to call each time and they will have no idea about your case!If spending money.. please spend somewhere other than Best Buy!JJ

Wow, I cannot belive the inability to get an employee to help you at this location. Ive come here 3 times in the last 2 months and literally have never once gotten help, weather I am browsing or searching for help. I sat by 2 employees talking personally about how much they got wasted drunk the night before and then had them walk away from me. Worst best buy Ive ever been to. I used to love this one. I guess theyve all gone down hill. This one terribly though

I’ve ordered from this Best Buy locations many times. Curbside pickup, shopping in store, etc. Everyone has always been very professional and helpful. I will continue to shop at this store and highly recommend it.

Staff was nice! Guys that helped me took their time and explained things to me instead of pushing me to buy something I didnt want like the other store I went to.

I purchased a phone case that was shipped to me. The instructions were written in a size 2 font! Lol! I went into the store and the cell phone Mgr assisted me working the instructions and synced my pen to the phone! Thank U!

Selection is good. Prices are decent. Customer service could be better.

Computer section employees have no integrity or honesty. Made me feel obligated to buy something . And try to sell me the most expensive computer when something cheaper was perfectly fine.

Since moving in my first home, Ive had the worst luck with washer and dryers. After getting ripped off on OfferUp the first time around and my appliances breaking down after a few months, my husband and I decided to pay extra for something that was going to last for our forever home. We browsed online and in stores to many places, but ended up at Best Buy. As soon as we walked in, we got help right away. We were blown away by the customer service and knowledge of the employees that helped us named Rene. We told him what we were looking for and our budget and he worked his magic looking up all we needed right in front of us. He helped us find the perfect washer and dryer without breaking the bank. Delivery is scheduled in 4 days. When we went to Home Depot, they said delivery could take up to a month and more. We were so pleased with the best customer service service from Rene. Thank you for all your help. Cruise by this Best Buy for all your needs.

Found exactly what I was looking for 😊 also employees have great customer service

The gentleman that helped me get my sim card was amazing. I didnt get his name but thank you best buy for hiring great people with people skills.

I went looking for an Amazon Recast for the bedroom, the app that I had downloaded for local programming has SUPPENDED programming. So now I wanted to purchase the Amazon Recast. But not for $229.00. Guess I am going to Ross or Marshalls and pay $14.00.

Spending more than 10 minutes to pay whats wrong manager?

Staff is very knowledgeable and quick to offer help..answer questions you have.. I have bought several items at Best Buy.. I will continue to buy again..

Everybody is always nice there and very willing to help out, I always buy my electronics there good job Best Buy, Keep up the great work!!

Very friendly. We had to exchange a laptop. They were very quick replacing the other with the new one.

Excellent service,needed a tablet and a watch. One of the managers(Ryan or Brian can’t recall the name) was readily available to assist us and we bought both Apple products from the open box/refurbished group and came away highly satisfied.

Check in process was new. They didnt have the less expensive open box in store that I came looking for, still a dope store layout with plenty of personel on hand. Also I didnt see the OnePlus nine I wanted to check out on display....

Very clean store. Friendly and ready to help staff. My only complaint is that every time I make a purchase. They never have to popular color stocked.... but overall great store. I think that they are very well informed about the products

Easy exchanges of merchandise help me to try products and upgrade to the best one I can purchase.I got the GE bulbs day time, and decided to upgrade to the GE bulbs night. The cashier made the exchange easy and fast. Then I walk the store and got more items. Thanks

Picked up a new surround sound system for my room. The employers here are very knowledgeable and where able to Answere all my questions for what I was looking for in a surround sound system.

Very helpful employees. Dont come here if you want to get your first credit card with no credit history; they wont give it to you

They took away browsing . I also had to wait in line to get in the store as well as wait to get my item. The guy was helpful, it wasnt a lot information . Herein, I noticed on my receipt they had a free 6 month apple music which he didnt discuss how to redeem. The way to get out was confusing to me

The only reason why I am giving 5 stars is because the Manager Sebastian. He helped us out with several issues and got the job done, wish I can say that bout the other employees. Definitely need to step it up and take notes from Sebastian.

Good selection of cell phones and great costumer service

This location is well organized but seems to have a ton of open box product.

I love Best Buy!! Get the protection plan, trust!! 😁

Purchased a network streamer on their website to pick up at store, everything went smooth. Store was very well organized and prepped for social distancing, order was ready as adviced, it took less than 5 min to have it in my hands. Was greeted at entrance, staff was friendly and very helpful

Best Buy is Best Buy, what makes it stand out is the customer service. This one has excellent customer service!

I ordered a treadmill from them . Initially the website stated they had it in stock and was available for pickup. But website was wrong and had to wait about six days to pick up from store. Everyone that I conversed with over the because of the initial inaccurate info. was very pleasant to deal with .

Overall experience was Good, however there was TV labeled wrong, and they did not honor the price. Typically, if theres an error they honor the price what was labeled.

Curbside pickup. Logged on to app, spot number enter. Bestbuy text or respond thru app the whole process of picking up order. I appreciate the communication rather than sitting outside wondering whats taking so long.

Most important thing was they had wjat I needed. Along with that salesfloor individual was very helpful and we had a great conversation to boot. Made us feel like we were important.

Walked in for a new smart watch. (Replacing a lost one) stood in line for 15 minutes. I was questioned about the purpose of my visit. Not necessarily in the most professional manner. I followed directions. Gave my personal information. 15 minutes later I received a text, they were ready for me. I came to the smart watch desk. There was three Best Buy technicians with two couples who also seemed a little confused themselves. But no one seems to be able to help or have the courtesy to say they will be right with me And suddenly they all disappeared. I dont understand this kind of service. 15 minutes later. I walked out. Wasted time. No watch. 1:30 pm

Stanley in the computer sales was incredible, very friendly, patient, and answered all my questions. The reason why I gave it 3 stars was because of Matt in computer sales. He was rude, acted as if I was bothering him when I said that I needed assistance. Matt needs training on customer service. If it wasnt for Stanley.... theyd only get 1 star.

I got what Im looking for very smoothly. Maria the sales representative took good care of my business and was able to help me efficiently.

Always a pleasure when I go here

Nice place to buy electronics. My items were ready in real time.

Best place to get your electronics!!! Best warranty also.

I ordered ahead online; so when I went in I only waited for a moment, got helped & was out the door in record time! Great experience!

Very helpful....thank you

Great customer service. Afeef went to look for video game in the back, self, and warehouse. Didnt find it but was very friendly and helpful 🙂👍

I cant stand how there is a employee waiting at the front door entrance asking you what are you there for. Its bad enough we had to wait outside in a line. But to have them having a conversation with a customer just holds things up. I know what I just let me in. And their Blu Ray section is a joke now. I will stop coming here once they stop selling physical media.

Not sure how I feel about this place. Bought a Samsung phone, purchased the warranty. The camera stopped working, so I took it back. The phone is 1 year 10 days old so the Samsung warranty was void, ten days too late. The Best Buy (Geek Squad) warranty I purchased kicked in but I still had to pay $200? Warrantys aint what they use to be. Wow is this phone expensive to own!

Ordered via online and still need to wait even though there was only one person ahead of me. It’s not truly express if I have to wait in line.

Had tablet I wanted, in and out no hassle.

Best Buy I love their electronics looking forward getting a car stereo with good speakers I really saw one that I like very much.

My refrigerator broke down and Best Buy was the only place that had the size we needed.

In and out quick and easy. Got what I needed and checked out with no wait on a Saturday

Experiences and helpful Samsung representatives.

Went in for an Oculus Quest 2 and was in and out in less than 5 minutes with one in the bag. Guy at the front of the store directed me to the checkout counter where they had it and I got what I needed without having to go more than 20 feet into the store. It was one of the easiest errands Ive done in a long time, just be sure to check the store inventory if you are getting a Quest, they dont last long in stock!

Excellent experience every one is amazing

Great Samsung TV 📺

The place itself was just fine. Nice staff. The only thing that really sucked was trying to get in to the plaza. Its not their fault. Its just a really bad layout of the roads. You literally have to get in to a merging lane to get into the plaza. Thats so dangerous. Bit like I said, not the stores fault at all, just be careful trying to get in.

Shoutout to BEST BUY they got everything I want and they always updating so that’s a 10 star right there

Good customer service. Ryan was real helpful and answer all our questions.

Very clean and organized location, helpful staff.

Low inventory customer service hard to be found disappointing choices definitely not the Best buy of the old days

Staff was good and very helpful, they were just out of alot of computer stuff, which I understand due to everything going on. But why continue to have such product on the shelf? 🤔 False advertisement. But we ended finding a better option anyway 😂 so I guess it worked out 🤷🏾‍♂️ but still deserving of 5 stars

What happened to Best Buy...sigh. The movie area is underwhelming. So not the best place to buy a movie. Other than that I think people enjoy coming here.

Stood in line. Waited to be checked through. Got through. Then after going to Geek Squad, was informed via Geek Squad that an appointment is required, despite me and others ahead of me had been let through to go to Geek Squad. What a waste of my time and the others ahead of me that also had to make an appointment first.

I feel its safe to go in shop, ask questions and do your regular thing. In case you dont want to be exposed or you your self feel sick is convenient to order on line and do curbside pick up. They have many car ports por curbside pick up.

They were the sweetest. At the time I was 8 months pregnant and could barely breathe and I purchasing a computer and then getting setup with Geek Squad. They quickly got me a chair each time. I totally appreciate it.

She did a great job to help me set up my new phone.

They do have a lot of stuff here but you could honestly find everything they have somewhere else for way less

Always a reliable location for my tech needs

Great customer service...

I was looking for a laptop for a birthday gift took a bit to find a sales associate but once i found one the wait was well worth it got me one that was 100 dollars off and was perfect for the gift i was i was looking for thank you

Good guy he knew his products enjoyable store visit 😉

Worst customer service you can experience ever. Rude staff not willing to help short temper

At this time they are severely understaffed. So if youre trying to buy Apple products just drive up the street to the Apple Store.

Stew went above and beyond. Best customer service ive had in a ling time.

Went to Best Buy with my mother for her iPods. Service was great. While there there was a lady who had an issue and the young man that was helping us was helping her. The issue involved getting a manager. I was so totally impressed with how calm and kind the manager was to the lady and solved the issue. While walking out manager was on the phone I wanted to tell him how great he was to be so kind and understanding to the lady but he was busy. Mom and I was going to get in at and the Geek squad manager walked out to us to make sure everything was ok. Very impressed with that. He took time out to make sure we were ok. I sure hope Best Buy knows what a great employee he is. I should have gotten his name but the dummy head I am I didn’t

My favorite electronics store !

Oddly hot in the store. Had to do a weird check in where we needed to give them a bunch of personal info. Had the item we needed but took 20 mins for the peron to be free to unlock it. Clearly understaffed.

Adam is awesome! He is professional and personal which is a breath of fresh air.

Great customer service..I can all I need here plus MORE!! GREAT PRODUCTS WITH GREAT PRICES

Very helpful employees.

Got a mac book pro . Staff was helpful and knowledgeable.

For being an electronic store they have the worst phone system.

This place smells like B.O yes i know thats normal but damn a store shouldnt smell like this.

Not bad, didnt get my repaired, i have insurance on the phone but have to go to Torrance. To far, after appointment it wasnt what i expected. So i have a battery and phone that is broken still.

Store was very busy when I arrived but had several employees ask if I needed help. I was looking a specific Sirius radio, unfortunately the selection was very limited.

Great, service was great.

Was not advised to get on the list since I came through geek squad first and was told by several people they would help me in a moment while they ignored me for over an hour. The guy who seen me standing there and seen another guy completely ignore my question about what list he was talking about wrapped up his customer and helped me the manager was also helpful and I ultimately got my issues resolved

Great employees. So helpful

I just couldnt believe how trying to return an item that I bought the same day, they refused to help me. and sent me home with the item, alleygatingthat I needed the credit card that I bought it with. really I had the offer 24 hours before obviously there was no way i had the credit card information, really bad experience. I have been shopping here for 20 years. any other store they use your drivers license and pull up the information. very poor costumer service.

Store is packed and only have one register open?? Seriously??! Thats after waiting in line to get in the store for some dude to say ok go on in. Why did I need to wait in line then? But when you have 8 people in line to check out, heres a tip. Open up another register. Smh

Some item locations dont seem to make sense at first, but they do once you take in the surrounding products.

Ongoing issues with customer service here. Employees rather stand around and converse with themselves, rather than help customers. I’ve been experiencing this since 2015. By far the worst Bestbuy I’ve ever had to deal with.

Took forever to find what I needed and cashier gave me incorrect change 🤦‍♂️