Called to schedule appointment and discuss car problems over the phone. Representative was very helpful, straightforward, and got my appointment scheduled at the date/time I needed service. On the day of, both attendants (manager and asst. manager I think) were very helpful, polite, and kept communication with me throughout the time they had my car. Gave me an initial assessment, called to confirm the work needed and the cost, and then had my car ready to be picked up at the time promised. I really enjoyed the service and my car has been running perfectly! Would highly recommend. Also, the waiting area was very clean and comfortable.
Matt and his team took care of my Chevy Malibu. Matt cares about each customers and wants the best for their car. From what I saw there was no up sell and tells you how it is. They provide an estimate time of completion and were on time. Would recommended Midas on Capital Blvd any day!
The staff was amazing. I didnt know I could have such a great time getting my car serviced. And the price was very reasonable!
Price almost broke me 😂😂 but They was very helpful & did an amazing job taking care of my car, Had them laughing early in the morning . Overall great business & great people !!
I’m getting ready for a road trip and they had a wonderful road trip ready special. They had time to fit me in the afternoon since I couldn’t make it that morning and they were fast and definitely proficient. The customer service was awesome and they have a way with children which is just as amazing! They showed my filter and explained the pros and cons and changing it out and they fixed me right on up! Job well done! I’ll be back
Broken cars 700 miles from home are no fun. Matt and Team saved the day in the only block of time we had on Saturday and got us out in time to make the wedding we were in Raleigh for. Great work at a fair price.
Actuator failed in my car while in the area. Dropped it off as they closed on Saturday and first thing Monday morning it was ready. Great and friendly staff. Would recommend.
Maintenance service and brake work was done in a quick and efficient manner. Matt was very helpful and professional.He even offered me a courtesy vehicle to use for the day while vehicle was being repaired. Being a new customer I was very satisfied and impressed with the service. Will be back in the future if need be.
I enjoyed the quick and kind service. I came in early (appointment) on Saturday and it took less than 45 minutes for the service.Everything went smooth and that is always a plus with me.
My boyfriend and i stopped by for maintenance on an issue on his car. We did not have an appointment, however they took us in and perform the necessary work in a timely manner.Ray, was wonderful and so professional. He explained every detail of the issue occurring with the car. I will be recommending his store to all my friends.
It was wonderful they did everything that I needed done and the car is working and running well I will recommend them highly
Taking a cross country trip and need my truck to be good to go, called in they had me come in zero delay and had me good to go in a couple hrs! Very professional, courteous and accommodating. Def recommend them and ill be a repeat customer!
I took my car to Midas the end of August cause my brakes were squeaking. I was told I needed front/rear brakes & rotors. They performed the work and less than a month later brakes still squeaking. Take my car back 10/2 since I was told it has a lifetime warranty. Guy behind the desk is rude & unprofessional. Tells me since I dont have an appt I have to wait an hour. They check my car then tell me its the wheel bearing! Im out $900 plus. I would not take my car back if it was the last shop standing in the state of North Carolina! I suggest you avoid this place.
The People at this Midas were fair, patient and professional. They really care about taking care of the customer. They replaced my ac module perfectly and even helped with financing the repair. They are awesoms.
My experience at this Midas location was a great one. I would definitely recommend to others. They try to get you best price possible. They showed me how bad the problem was and they fixed it. One happy customer.
Ah freaking mazing!!! First off I requested an appointment last night and they were able to successfully accommodate me this afternoon. The hospitality left me speechless, they were considerate upbeat and friendly. I got there waited 20 mins and they had me in and out in a jiffy. Mind you I had my 2yr old daughter with me and you know how restless toddlers can be. The employees were very interactive with us and caring about my needs. They treated me better than a customer but more like family. This place was sparkling clean and it’s such a grand entrance with the flat screens and updated floors. I was comfortable and they offer free WiFi !! I highly recommend coming here you can’t pay for this first class treatment !!
If you want to waste your money. Come to this place. Not recommended. There are better shops, better prices out there. Again, I would not recommend anyone here. Please Do your Research. It’s sad the way these people make money. I’m never coming back here. I called in for a flex pipe repair, they charged me for an inspection which I never requested. That is highly unprofessional to get charged to be told you are not going to get a service you requested. It is unfair. They said they were going to charge me $189 but I ended getting my problem fixed for $75. My car runs perfect. If you do not seem to know about cars you will get robbed. just warning everyone. Call different places for different quotes before you come to these people. They try to make money where it is not. Again, do your Research. It does not cost $350 to do brakes, there are shops that do it for $120 with warranties. I learned my lesson the hard way. They forced me to do an exhaust inspection I never requested and they charged me for it. It is sad and unfair to tell me they cannot fix my flex price and charge me for it.
I had a 430 appointment it was right on time. Matt was very friendly and professional. The Lobby area was clean. Explain the pricing and what they did.Will definitely use again.
I am extremely pleased with the service received. I knew my vehicle was past due for work, and finally decided to take it in to Midas instead of the dealer where I usually take my vehicle. Pricing was great, staff excellent, and my vehicle drives like it is brand new. Excellent work.
This location was wonderful. I was late for my original appointment and they let me change it to a later time, got me in and out in no time. However the sign says they sanitize the car afterwards... I saw or smelled no evidence of such. And are car vacuums not complimentary anymore?
My wife and I recently traveled to Raleigh with our family for a four day trip and realized we had a brake issue that made our Lincoln MKC car un-drivable. We contacted the local Lincoln dealerships, and both indicated they were booked up for a week and would be unable to help.Midas was also booked up for several days, however Ray (the Manager) worked with us to get our car back on the road within about five hours. In the meantime, he also provided us a courtesy car for our trip.Ray and his team were in constant communication with us through the whole process. It was truly one of the best customer service experiences of my life and I would highly recommended this Midas to anyone!A big thank you to Ray and his team!
The gentleman here will make you feel right at home. They are very sweet, kind, caring. They always make sure all questions are asked are answered. And they make sure to take their time so the job is done the right way. If I could give them 10 stars would.
Midas was responsive and helpful in sharing information after my car was inspected. They did a great job and were able to finish within the timeframe I needed. In addition, they allowed me to pay by phone and they met social distancing guidelines. I would definitely return!
Diagnosed my car in a timely way. They were able to give me a courtesy car for the afternoon. Repairs done quickly.
Fixed my car right up! Great staff 👍🏿
The customer service team is cool😎 and smoove. On Point👍!! Thats Whats Up! Nice vibe. The work they did on my boy car is Off Tha Chain!💚 Drives better now than b/4🚘
After another shop among other things said that I needed new pads, and it seemed a bit strange. I took the car here for a second opinion. It turned out the other place misdiagnosed the issue, and what really needed replacing was the master cylinder, and brake booster. This made sense, and as they seemed professional, and more importantly honest/competent, I had the work done. I had no real issues, or complaints, and so far the repair seems like quality work.I took off one star because apparently the brake booster ordered was defective, and they needed to get a new one. It was not really their fault, and it was not an issue for me, but my car was not ready until the next day. Still a very positive experience
It was a great experience. I was in and out quickly. The mechanic was on his job and the receptionist was very courteous. I got an oil change and emissions. I got the Midas touch and my experience was GOLDEN.
You basically have to be a woman to get stellar service. The manager and employee working up front was very attentive to the ladies,but when it comes to a man.......you can forget about it.
Only place I trust with my car, very honest and fast.
Needed work done to my car eventhough I got nothing done I got good advice from them
Came into business the last hour before closing. Saw to my needs quickly. Left car overnight to be worked on and was finished first thing in the morning. Fast service. Staff professional and will use again!
Much appreciation for the CREW at MIDAS on Capital Blvd, Raleigh NC. Hands down I received homestyle service at this location. I came in to have a vehicle I recently purchased (used) for a diagnostic test (I know I did this backwards ought to have tested car first before purchase- we live, we learn). Ron the store manager was super friendly and helpful (he felt like a friend who had my best interest at heart not like a sales person whos out to take advantage). Ron answered my concerns with ease, he assisted me in securing credit to get my repairs, he gave very helpful adviceRon then turned my car over to the service technicians who went to work immediately servicing my vehicle. While I waited Ron and staff offered a welcoming environment friendly, professional, & courteous. After maintenance work was complete technician handed me my keys gave me a warm Have a good day send off. Immediately I noticed a difference in my cars performance, it had a rejuvenation to it for sure. I will definately take my car back again and again to this location 1. I got credit established there (very thankful) 2. My car needs continual up-keep, this location proved to be reliable & trustworthy 3. The staff is ALL THAT 4. They know what theyre doing and they do it WELL. GREAT EXPERIENCE!!! Thanks Ron, the Crew & MIDAS for being there for me and my car!
Put double gasket when changing my oil... Ran all the oils out!!
The pricing is pretty reasonable. They are willing to work with you. It’s not hard to talk with them about things. They listen and they want to really help which is always a nice thing. Great tires that we got.
Amazing service, they saved me thousands by notifying me that my vehicle was covered in a recall. I definitely recommend this location and will go back for all further vehicle maintenance needs.
I agree totally. Love yall.
Ron runs a great shop here. Honest, flexible (got me in last minute) and builds Business by doing the right thing by his customers. He’s also very engaging and friendly. This was my first experience at the store, and I’m very impressed. I witnessed the interaction with a customer prior to checking me in and listened as Ron honestly explained what was needed, recommended and what could wait.After doing my Oil and filter change (only thing I came in for) at a discount due to a coupon, his mechanic and he only had one recommendation for me. It was not an urgent matter in need so he understood when I declined the work. Now for perspective, I have a 1997 Avalon and while it has extremely low mileage on it for the model year, it is still a 1997 and mostly original. Time can take a toll. I fully expected to get a LIST of items needed and recommended, but to only have 1 legit recommendation for additional work...I was impressed.This shows me Ron and his crew are honest and have integrity. They rely on this business principle to keep customers coming back. Not try to rip customers off and and stuff the register every time. Ron has definitely captured my future business when needed.I highly recommend Ron and this shop.
This place worked with me. I called 30 minutes before closing on a Saturday in much need of getting my brakes done. Without hesitation Ron told me to get there ASAP so he can get them done..I did just that and needed more than just brake pads but also new rotors. Ron made sure i drove safely off the lot with my brakes done even though he could have told me to come back another day like anyone else would have... he scheduled me to come back to finish up the rest of the work i needed monday morning.. It pays to be nice to others because it comes back around especially in times like this. Thank you Ron and your team for getting my Car together yall rock🤟
Went in with a coupon for a free inspection. Got the inspection. They came back and told me I had an oil leak that was of dire concern. Worried I took it to my dealer to have it looked at. Not only was it not leaking oil. It was clean as was possible. The staff at midas are blatant liars. Even on a free inspection they are trying to rob you. Be careful using their services
I had an alarming noise coming from my back rear tire and called a family member who used a specific mechanic to service his company vehicles. The guy came out, test drove my vehicle, and told me that I needed a bearing, then told me that it didnt, then told me I did. Long story short, my sister told me that she had just had a great experience with this shop. She went to her dealership and they quoted her $800 plus dollars for tie rods. She took her car to Midas for a second opinion, and Dan (the Mgr.) examined her car, and told her that there was nothing wrong with her vehicle. I took my car there, and low and behold, NOTHING WRONG!!! Dan was very professional, engaging, and honest. He lives by the motto Do unto others as you would have them do unto you. As he had his guys look over my car, he offered me coffee and conversation (wonderful family man:). He double checked my vehicle and told me I was good to go. Being a single woman with limited car care knowledge (I know how to add gas and check my oil:), Im at the mercy of dishonest mechanics that look at me as a potential buck. I appreciated his honesty and hospitality, and will definitely be coming back to him for any problems or maintenance. He is a great representative for Midas!
I went for an oil change I had an appointment for and asked that they check my brakes if they had time.They did, I needed brakes & rotors (I expected this news), asked if I needed another appointment to have them replaced, was helped that day and very quickly.Will be frequenting here for my car needs.Definitely recommend them.Friendly staff to boot.
Service was GREAT............BUT....I dont like paying $27....and change for a service advertised at $18...and change.... Disposal... Shop Fees???? I WONT BE BACK....
Great customer service and very clean! Will definitely be using their services again!
Put in an appointment to get brakes checked out... they took it in 30 minutes ahead of time AND got it all checked out and fixed in a timely manner. Cannot recommend enough!
I called Midas, on Capital, this past Saturday for last minute brake service (new rotors and pads) on my 2013 Ford F-150 Raptor. They were the only place that fit me in on late notice. They did an great job in less time than I was expecting! Also, the lifetime warranty on pads is great!
Great service!! Brought my Honda to them for an oil change. Friendly smiles, great conversation with the tech guy about us both being from New York. I even got a little Geography lesson about upstate New York that I never knew.
MIDAS is my go to.#MIDAS#1
I dont visit any model shops but I want this is a place where people can you not to wear a mask like Governor Roy Cooper says that we should be doing but that should have been together three four months ago unless youre a trump lover and want to just do what they do and not wear masks me to protect other people from getting this virus spread like crazy anyway I guess you just take your chance at risk getting in the car that they get into and no one seems to care about Mass if somebody is still as Ive gone to but him a strong I say thats fine as long as youre a home on your own property when youre out there dealing with the public of Public Safety should come first before you dealing anybody cars
Went to this Midas when I was in NC from Florida, the service was excellent and quick. Would definitely recommend if I was living there but if anyone I know breaks down in Raleigh at least there’s somewhere I’d tell them to go.
Awesome customer service and great work on my vehicle thanks guys
Jake is wonderful. Not only is he incredibly friendly, but he is willing to accommodate you and offers helpful advice. This team has really saved the day (more than once) and we will not go anywhere else!
They were professional fast and very friendly. The alignment was way off and was very smooth after completion. Within 30 minutes as a walkin
Nice friendly staff, got me in quick, and general maintenance prices pretty good!
The old ownership was good, but under new management Midas is even better, Ive been here for several things ranging from oils changes to major repairs.They greet you with a welcome as if you were walking into Cheers (The old TV Show). Their prices are good, and they have financing through several companies.I highly recommend Midas.
Came saturday afternoon around 230 my car needed some wiring work they closed at 4pm and they were very busy but ron still worked me in thanks guys
AWESOME EXPERIENCE!! I went in to have my brakes replaced and the team at Midas got my car in right away, replaced my brakes/rotors in the promised time frame and I was on my way to the next chore of the day. Excellent customer service and Cam was very helpful throughout the whole process!! I highly recommend them if you want good prices and fast service.
My brakes were grinding badly and my tires were so worn in the front that I was sliding in the rain. I was worried about finding time to get everything fixed in a one-car household. I was able to drop the car off on a Friday evening and have everything done by Saturday. If I’d been able to pick the car up Saturday morning, it was ready. The repairs were reasonably priced, and I really appreciated the timely service.
First off the folks I talked with were pretty friendly. I came in to have my oil changed a week ago. Took about 45 minutes to an hour. But this is including the complimentary tire rotation and visual check (I’m assuming for issues that may occur or will occur if not addressed in a timely matter). Didn’t really have any issues with this part.The real issue I have is that I go to pop my hood up (for the first time since then) and find that the clip for my hood prop rod was broken. So now my hood won’t close properly. I basically have to force it closed now.Yes I realize this a “small” issue to some. I understand mistakes are made from time to time. But just thinking how no one said anything about it and just tried to hide what happened, irritates me a bit (I guess it’s not important to leave things how they were found originally). This just makes me question a little bit if everything was done properly and if the service recommendations are actual potential issues that may come up in the future.
Made an appointment online and also called for a quote ahead of time. Got to my appointment on time and was in and out in an hour. It cost me exactly the quote plus a little extra for the other couple things that needed to be fixed. I received a list of services that they could do that day that needed to be done to my vehicle, but I simply didnt have the money at the time. Im glad I went to get my belt fixed, drove to Wisconsin and had no problems. Good as new! I also received a few text messages from the manager to make sure Im doing well after my car was worked on and the 900 mile trip I was taking. Very personalized service! I would highly recommend them! Thanks so much for all your help!
I have been coming to this location for the past 5 years. Service is always great. Ron and his team are honest and always take care of me. I all ways get great service. If you are looking for a good auto shop this is the one.
Very friendly and professional service says it all. I am very pleased.
This was one of the best experiences I have ever had for car repair! Craig was thorough in explaining everything to me in a way that was easy to understand. For a repair that was more in-depth than expected, they really got the job done rather quickly! Dennis is an expert mechanic. I am beyond proud of the work they did on my car. Although I cant remember the name of the other two mechanics in the bay, they are without a doubt worth mentioning. Very professional and very thorough. They also have great coffee and doughnuts to enjoy while you wait. Craig even offered to get us something to eat while we waited for the repair to be completed! They went above and beyond! Military/veterans get a discount, so be sure to mention if you are. I will definitely be using this Midas for future car repair/service! 👍👍👍
We have been coming to this location for years now. We highly recommend this Midas. We can share we have experienced: Professional, courteous, fair pricing, quality work, and honest mechanics who only recommend what you need. We also appreciate the digital inspection reports. Transparency is important for us as consumers. Thank you.
Good experience from the get go . Fast, efficient, and knowledgeable service and very happy with the work that was done and the cost.
Craig is the best manager! He is always honest and keeps the customer in mind. No gimmicks! He is a funny guy. Our car is in the best hands here. Never going anywhere else. There are free donuts every day too...so thats awesome.
New management this place is definitely better. Matt was so helpful with reaching out and setting up my appointment and Jake the manager was super nice and personable. They got me in and out. I will be back. Thank you Midas :)
Excellence is hard to find. I found it here.A shop that does what it says, treats people with respect, and goes out of the way to help make not only your vehicle better, but your day as well.I will be going back every time my vehicles needs service.ThanksBill
No masks and didnt care at all. Oil change was over hour. 15 mins just waiting for someone to move my car even though they said all done. Will not go back again.
Very friendly and honest. Great integrity and character that the people showed. They will be my place for my car now that Ive moved here to Raleigh. Thanks guys!👍
Had a great experience when I got my brakes and rotors done! No complaints
Excellent experience!! They replaced my catalytic converter in less time than they told me and a little under their quote---plus they were able to put me on a payment plan which was a huge help to me. Highly recommend.
The main review is that they are inexperienced and broke parts and continued to screw me out of money as well as charged way too much!I highly recommend you read this. It may be wordy but everything is to the pointNow if you would like to read what I had done and make your own judgement if it was fair, read on. I brought in a 96 f350 7.3 dually in because it had bogging down issues dealing with fuel. I didnt have the tools at the time since Im from Oklahoma. They had replaced the fuel tanks and over charged tanks to 600 a piece when they can be bought at 100 easily. After they broke the driver side door handle and broke a outer line to fuel the tank up they fixed a oil leak changed both filters, changed the oil plus the tanks was all at 2400 with tax which is unbelievable. (They didnt fix the handle and denied that they broke it) after all this they showed me that I had old tanks and that there was a lot of gunk and rust in the bottoms. No biggie. I wanted to provide parts before they started, which any other midas would have done no issue with but for some reason they gave me some shtick about corporate wont allow them to. After the truck was done and I got it back they told me that it ran like a dream! I got no more than five miles down the road and the truck did the same thing except this time it died completely. They didnt purge the lines or even take a look at them and some left over gunk came through my lines and ruined my fuel pump and charged me to replace it. I had to have it towed back costing 250 and they wouldnt foot the bill since it was ABSOLUTELY their fault that the truck had died. Because remember the truck ran before I came in. They cleaned out my fuel bowl and replaced the fuel pump over charging that and it costed me another 750! They tried to tell me that they were doing me service! This place is trash and will screw you every chance they get! I would very seriously not recommend coming here. An over priced fuel maintenance job that cost 3400.
Got my truck repaired more quickly than expected. Store is clean and staff is professional. I drove across town to take my vehicle here instead of closer options based on my previous experiences with other Midas locations. I made the right choice. This was my first visit here and I will definitely be coming back!!
Great customer service and quality of work. I highly recommend them to anyone with car trouble.
Great friendly honest service, thanks.
This Midas will try to sell you their snap finance program do not do it I’ve been paying 83 bucks a week towards a 2100 dollar job for the last 21 weeks paid 1700 bucks and I still owe 3500 dollars they push this service turn it away
My customer service experience was excellent! Even though I only came for a conventional oil change, I received so much information regarding the health of my car. I received really good advice, that will help me be proactive about the services that are needed to keep my car running. They also offer treats while you’re waiting, donuts! I will definitely be back, and will recommend their services to others!
Done things not ask for charge more than ad says.letwindow down shouldnt been
I was a loyal customer for about 2 years. I loved it, they were nice and didnt take advantage of their customers. And all of a sudden I come in for an oil change and inspection (the inspection didnt pass due to a tail light no big deal I would have fixed it). Regardless, they quoted me $60 for a synthetic blend oil change. Across the street they do a synthetic blend oil change and a tire rotation for $39.99. I think its ridiculous that as a loyal customer they gave me an overpriced quote. I had to bargain for $47 after he looked back in my account to verify I had previously been charged a cheaper price. In addition, there was no tire rotation. If this situation hadnt already upset me, when I got my car back I had to dispose of the floor cover for them. It seems simple but Im of the firm belief that you return things how you got them. Having to pick up after a mechanic in my car is unprofessional. Im just overall disappointed with how they treat long term customers and I hope this review helps others. Needless to say, I will be finding elsewhere to take my car for services.
My experience was nothing short than amazing. I scheduled an appointment the day before to get my rear brakes replaced. I came in at my scheduled appointment time and was greeted upon arrival. I was offered coffee and donuts as I wait on my vehicle. They checked me in and started on my vehicle right away. The staff was amiable, and very informative about my car when asked questions. My overall experience was excellent, and I plan on returning.
Great place to go! Owner had his family in there I thought that was adorable. They try to get you the best deal and give coupons. A place where they really care about you and your car. Great customer service and owner. My car is running brand new! Thank you! Plus they have donuts and coffee while you wait! Hard to beat!
Ron, Chris and their team are the best!! I wont let another touch my car. Fast and Quality service is what you get every time!!
Stay away from this place!!!!! WARNING!!! I swear these ppl sneaky, grimey, cons, and anything else you can think of!!! They supposedly fixed some issues with my car however, my check engine light kept coming on. I paid them well over $2000!! Long story short I took my car to the dealership and they showed me the work MIDAS did and I couldn’t believe what I saw!!! No wonder my light kept on coming on. They basically took my money and didn’t repair my car. Now they are refusing to right their wrongs!!!! The shop owner is despicable!!!! They might be good at tire rotations THATS ALL!!! If you don’t believe howBad this place it time will be the proof and other reviews!!!! It’s sad that during the times we are in ppl are still evil and trying to get over on their ppl!!! I’m in disbelief at this place. The shop owner sorry as hell. When you call him out in his BS he’ll call the police on you cause he know he’s wrong.
Absolutely the best. Greeted when I walked into the door. Constantly keep me informed about my vehicle. Never made me inferior about not knowing car stuff. Quick service and reasonable price. The customer service however was the most memorable part of the experience. You need anything done... go here. Period.
Everyone was very friendly and professional.
Had such a great experience with their team! Highly recommend!
Matt and crew helped me out replacing some vital control arms. I appreciate their promptness and offering a courtesy vehicle while mine was being worked on.
Fast, friendly and affordable...my kind of place! Plus they are early birds like me. Highly recommend.
Matt was very helpful with my first time vist at Midas, He was very straight forward and helped me with getting some things fixed on my 2004 Honda, Great speed of service, Brakes sound much better thanks ..I’ll be back to get more work done in the future
Recently I had a very complex situation with my vehicle. Along with that I had some other situations going on in life, but when I tell you the Midas team helped me out tremendously, I mean they really tried to work with me in every aspect. I won’t lie, at first I wanted to leave and take my car somewhere else but they worked diligently and endlessly until everything was taken care of. I appreciate them and look forward to working with them more. Thanks team!
First time getting my oil changed here, great experience
These guys are great! Definitely will be my go to for now on. New brakes and tires all around my car. Staff was kind, honest and extremely helpful. As a woman, thats hard to find out there especially dealing with car maintenance. The crew were dead on and all about fixing my car, paying attention to every detail while looking it over and THEY Didnt try to get blood from a turnip. Heads up Craig, you just got yourself a repeat customer! You guys rock!
Customer service was exceptional!!!! and let me tell you, as a woman I observe my surroundings very well. everything is the lobby area was extremely clean! I cant say enough about the wonderful staff here! all I know is you guys have a new repeat customer!
I have been coming to this Midas for a while and this place has improved a great deal since my last visit in April of this year! I came in to have my brakes replaced and I was able to get in and out within the time frame I was given at the price I was quoted with no pressure to buy the extras. They have a new Manager (I think his name is Jake) who treated me very well and with the respect that ladies seldom get in the automotive field. Ladies---have no fear in using this Midas for your automotive needs as the store is clean, comfortable and they were courteous and they did an excellent job on my car. To top it off, they have set up BOGOs on all of their oil changes and are the cheapest town! Highly recommend this Midas and I will be back for sure!!
I appreciate the customer service at this Midas Shop, The store manager and the service operators expert knowledge of my vehicles repair and maintenance needs were genuine. I appreciate the honesty! I will visit this shop again. Thank-you
We are from Toronto Canada and while visiting in Raliegh we heard a noise in the car. On a Saturday, We went in to have it checked out. They told us before they did anything what the charges would be. They drove the car around the block three times. They tightened the wheels up and checked a number of things. and told us we should get it checked out at a dealer as soon as possible. We did not want to stay over for another two nights be we were on our way to Florida. They sent a message a few days later to check that we were ok. We appreciated the care and their service. Thanks guys.
On Saturday June 20th, I took my 2012 GMC Acadia to the location in Raleigh, NC on Capital Blvd. That morning I had to jump start the vehicle due to the accessories being left on. However I wanted to ensure all was okay with the electrical system since the check engine light was on. I also had been having some issues with the A/C. The face vents wouldn’t blow any air. I brought my vehicle in after speaking with Ron about what I needed addressed. I also had the oil change and tire rotation completed since it was due for that as well. The oil change and tire rotation was completed for no charge since I was redeeming the buy one get one free voucher. I however had to pay for one additional quart of oil.Ron gave me an estimate for an HVAC and Engine diagnostic service. After completing the oil change, tire rotation, and both diagnostics I was told the vehicle was ready to be picked up. However Ron could not give me a specific conclusion as to what was going on with the HVAC. He said the engine light being on showed an ECM code but was unsure if that was correct. He told me it could need a re-flash which he was unable to do since he doesn’t have the tool. Or he said it could need to have the module replaced. He referred me to a dealership and said to let him know what they recommended.He also said they added Free-on to the HVAC system but was unsure if there was a leak. With the HVAC diagnostic being $149.99 and the Engine diagnostic $119.99, I was frustrated to say the least to have no solution, yet being charged a lot of money. Even worse is that I was referred to a dealership and told to call back to let Ron know what was needed to repair the HVAC.Then when I asked Ron what could be done to work out a better price for the diagnostics since he could give no viable solution he was very hesitant to adjust pricing. Then he proceeded to visit the Midas website where he found a $30 off coupon when $300 or more was spent. Why was this not offered to me in the beginning since this offer was valid to all customers.I’m frustrated to have paid $285.96 for no solutions or viable recommendations. I walked away feeling scammed since I paid $285.96 and received nothing in return.
Well I just want to say these guys did great job to my car she runs way better no problems these guys can’t handle 💪🏽💪🏽🏆 Tim.d
These people are great and super trustworthy. The front guy Chris was super sweet and respectful. They took notes on what I requested and needed and made sure everything was done and then some! Ill definitely be back to these guys whenever Im back in town. And they were quick and officiant! I have a high top van and they changed my oil and did my alignment no problems and kept me informed the entire time. Good job yall!