Verizon offered a much better rate than US Cellular. I’d like to publicly thank and praise Danielle Cyr for setting up my account. Her professionalism, hard work, and follow-ups exhibited some of the finest customer service I’ve received - and the best ever from an account representative at a phone company. Thanks, Danielle.

All day long the customer service number didnt work. Bill paid until 11/2021. I changed to united data, yet there wasnt room for anything.I begged for help, I was told to call the 800 # and keep dialing 0. I didnt work. When I called back I was told I wasnt a real customer when Id already paid, then hung up on me

Shawn is very knowledgeable and phone savvy. had problems figuring out my phone and every time I went there he a solved my problems.despute another of times being short staffed and working alone. Positive attitude

Outstanding customer service, highly knowledgeable and experienced staff. Katie was my account executive for this visit and I can’t say enough great things about her! She was so kind, helpful, cheerful, is extremely knowledgeable about what she was selling, and knows all of the ins and out when it comes to all the wireless plans available. *Hey Wireless Zone Management* Your account executive Katie at the PQI store deserves a raise, and a thank you nice bonus! She’s worth every dollar you pay her and more. She is the reason your customers are leaving happy and are coming back when it’s time to update their service. -Adam-

They have a really friendly staff and a wide variety of options.

Dale in Presque Isle went above and beyond to get my husband a new phone when Verizon was not offering me any Loyalty ((12 plus years) deals. Thank you, Dale and Ben!

Switched to Verizon about 3 years ago total. Love their plans and service. Has been top notch service from day one.Danielle helped get us set up with new phones and good starter plans, and the process was easy and smooth. We havent been in the store but once or twice but honestly I have to day good service from verizon and the store.

The girl that took care of us was super sweet. In and out quickly. The only issue was not on the store. So pleased overall.

Emily was an excellent helper in transition ing my old phone to a new one. The best part she had a smile and did her job happy and cordial. With this service I have a working phone, thank you so much!.

I came in and had an exceptional experience with Josiah. He took his time and explained everything very thoroughly!

I’m going to start off by saying that the manager Dave in Presque Isle is absolutely outstanding. I live a little over an hour away and didn’t want to drive out for no reason. I asked if I’d be too late if I showed at a certain time and he made sure to let me know if anyone ever made it seem like I walked in too late, it was to be expected that I contact him immediately. Anytime before 8:00 is absolutely fine he said. Then when I went into the store to get my phone, I had all 3 of my boys with me, one needed to use the restroom, and the woman that was working with me said she would watch the boys while I went to bring my son to the restroom. When I came back my youngest was crying and Dave was right there rocking his baby seat and making sure he was satisfied. On our way out he gave my son a little surprise for being so great with his little brother. They are so pleasant to work with, and get things done in such a timely manner. Needless to say, this is a great facility, wonderful staff, and absolutely amazing manager. I will continue doing all of my business here. Thank you

Good service!

Nice looking place but could give better deals without extra fees.

Emily is AWESOME She took very good care of me I would recommend her for your phone to everyone you go there for your phone needsI would recommend her

Awesome job! EMILY helped me get a new phone! She’s the best- come see her at Verizon!

Been a customer for two years now and I love the phone I currently have. I just wish I wasnt talked out of getting the phone I wanted when I originally went in. Have to admit he was a damn good salesman. I order my phones online now because whenever I go into this place I want about a half hour to an hour waiting to talk to someone. For the amount of money I pay these people I think they can hire a few more people. It be nice if they had some better displays with phones on them also. Place is way to small for the amount of people going in and out. Maybe a few more chairs couple of couches. So we didnt all have to stand there listening to the exicited young lady getting her new iPhone. Good thing Im not a stalker because you could just hang around this place and you would get all kinds of peoples information. Please wise up and maybe try and set your store up a little better. I dont want some creepy dude stalking me and waiting an hour just to pay my bill is ridiculous!!

Danielle is really great to work with and very knowledgeable. I highly recommend dealing with her.

Beyond frustrated with this store! My son is home on leave and we have tried 3 times already to go in and get him on his own plan before he leaves for his duty station, we end up walking out after waiting forever!!! Went this morning figured it wouldn’t be bad since they were just opening there were 2 employees 1 was training the other we were third in line.. walked out after 44 min of waiting and they were still on the first customer!! Im seriously thinking of switching providers after this

My email was hacked while on vacation. Messed up my phone. Stopped in Verizon store and talked with Travis. He was able to get my phone functional again! Professional, friendly service in Presque Isle, Maine.

Super friendly staff, great service, very knowledgeable. Always a pleasure to go in that store.👍

The service is good but the wait is sometimes long. They do answer our questions and help with any issues we may have.

Great place. Friendly staff. Helped me get what I needed for my tablet

I went to this Verizon store to replace my battery on my seventeen month old phone.I was told I would be without a phone for two weeks or so but she did not tell me about options I had available to me as I had Apple Care Insurance. Instead she said I could get a new phone for about what i was already paying. She knowingly did not inform me of ALL of my options in order to make the sale...This is fraud by deception! I have spoken to Verizon Corporate as well as the manager of the Presque Isle, Maine store. The manager said he would sleep on this matter...that was over two weeks ago....I would recommend consumers NOT do business with this store!

Great customer service. The young lady helped us get a new phone and switch another over

I have dealt with the Presque Isle store for many years. I have always been treated courteously. And will continue to be a customer. Thanks especially to Jon Ouellett. He always has helped answer any questions that I might have.

Wonderful friendly, helpful, customer service and they are quick and efficient!

Excellent service. Friendly and professional employees.

Good

Nice people but it always takes a long time.

Very attentive. Excellent service. They go above and beyond.

Best service!!!! They didnt stop until they were able to get my phone activated!!

Guy in the store eas great. How ever customer service via phone was totally inadequate. Thry new nothing and had to keep changing thingsRefused to look under my married name for clarifivatio n. Very bery badWas working with a coach who also didnt have a clue. I will cancel my service with Verizon asap. Would like to hear back from you.

Friendly staff, always treats you decent.

Has a place to sign in but then they take customers in whatever order they want. Had to wait 45 minutes to pay my bill. If I could have waited another day to pay it i would have left.

Great customer service friendly staff

The owner is a great person, and the service is excellent.

Travis was a big help today Thank you

Great service by very cordial people.

I went in, got what I wanted. The difference is that the sales person was not engaged at all.

I have good luck here with Dave C

The staff was very helpful and polite

Convenient place to have your phone looked at

Great service

They fixed 2 phones, Their Fantastic ! Thanks !!

Knowledgeable attendant, very helpful.

Fair to

Very friendly and helpful.

Excellent customer service

Like the place not quite sure on the phone could just be the area no service in Washburn sometimes,friendly quick service.

Friendly.

WAY TO EXPENSIVE!! always an excuse. Wish we had other cell carriers around here

Wait times kinda suck but thats the only down side to this store.

Excellent

Expensive stuff

Very helpful staff.

Always very good service

We Had an awesome experience

Wonderful crew and great Verizon store

Long wait times at local Verizon store

Great! Thanks Chris!

Fast service

Just ok

Helpful

Great service, nice employees

Lying, rude and incompetent staff.

Fast service!

Great service

Excellent!