Ok so I never wear make-up and honestly I don’t know anything about it. I use bare mineral face creams and decided to find some bare mineral make-up. The employee was so friendly and helpful. She took the time to teach me about the products that I needed to meet my expectations. She didn’t make me feel bad or stupid and I am confident with what I got.

At the end of August, 2021 I scheduled a haircut with one of Ultas Elite hair stylists named Judy and it was honestly one of the best customer experiences in a salon that Ive had in years. Judy listened to what I wanted in a haircut and took her time explaining what she would do to help me get what I was looking for. She was very professional and good at her job. Im looking forward to scheduling another appointment with her soon and I highly recommend anyone looking for a new stylist to give Ulta a call!

If you ever need a haircut or color go see Judy!!!! She is the absolute best, I had a hard time for years to find someone who actually does my hair the way I like!!! I been everywhere, until I found Judy!! Thank you Judy!!! You are the best I will never go anywhere else!!

Got my hair done. Excellent customer service and my hair looks fabulous!!Monica was incredible.

My visit today was just fine. One of the associates helped me find an item that was not on the shelf and one of the main things I stopped by the store to buy. The male cashier was darling. He was very pleasant and I overheard him telling the customer ahead of me why a brush was made the way it was and what the purpose of it was. She was very pleased to learn that. I was able to get exactly what I was looking for!

I went in this past weekend with light brown hair, I asked for a balayage. I was in the salon for about 6 and half hours. After my hair was done I was told the toner stained my hair blue. Aside from my now very blue hair I also had black, orange and red pieced throughout. There is even pieces that WERENT even dyed or bleached. The manager Jamie refunded my money the next day and was very nice but the hair service was so awful its going to cost me twice as much to get it fixed.

Great store! Great selection! A little bit on the quiet side

Jarol Dean was the absolute nicest and super helpful! :)

Erin is such an amazing person!I experienced some issues with Ultas online appointment system and ended up talking to someone on the phone to correct the mistakes. There ended up being one last mistake - my appointment time came through as 415 instead of 445. I didnt get off work until 430. Erin had waited for me, decided to take a walk in customer at 430 and apologised for me having to wait - even when she thought I was late.Erin really listened to what I had to say about my difficult hair issues and with my allergic reaction to products. She listened to what I needed in a hair cut as a preschool teacher and gave me a cut that was simple to take care of but still looked professional.Erin was very personable and I was actually sorry to end our conversation when my cut was complete!

My hairdresser monica did an amazing job!! she did exactly what i asked for, took her time, and made sure i was comfortable. ive never been happier leaving the salon. I had a wonderful experience

Nice store. Well stock..good service

Very well customer service, took really good care for us

They have an extensive array of beauty products ranging from inexpensive to high end, nice selection.

The store was low on merchandise or hadnt stocked when I visited, as many shelves had big empty spaces. I dont know if thats because of Covid or just that store.. They dont allow testers, (as they shouldnt), so they do their best to match you to the tube held up against your neck, and the girl who matched me did a pretty spot on job.

Got my hair done by Monica! She was awesome! Got exactly what I wanted.

I love this store because were not in a heavily populated area so they always have a nice stock of items and the girls are super friendly

I walked into your beautiful store and was looking in the Makeup Dept and had a few questions. There was another girl searching for lipstick. I was in that area and saw 2 young girls talking to each other, they looked at me and they were walking while talking. I waited for someone to help me. When they went around for the fourth time I said to hell with this and walked out of your store. It was at 3:30pm on 2/10/2021.

Everyone that works there is sweet. Just wish the store was a bit cleaner.

Love their customer sevice. They keep it Clean.

Lots to choose from. Great holiday savings within the store. Friendly help as well. Will go there again.

Good customer service

ULTA is still well stocked, doing a good job keeping the place covid free.

I went on with we questions, and I came out with better understanding about how/what to use to care for my hair. Big smile 🙂.

Friendly staff and great selection of products!

Judy at the Ulta Hair Salon in Prescott Valley, AZ is an amazing master stylist. Ive been going to her for about a year now and recommend her highly. She is friendly and professional and I am so glad I found her.

Staff was helpful. Very busy! Glad to see that for the holidays.

I love ulta for makeup and perfume, bit expensive

They had a hair product I couldnt find anywhere else, which works well with my long, thin hair. They also have a good selection of satin covered scrunchies, which are also hard to find, and the only thing I want to wear, as the other cloth pulls too much. They are expensive, but thats hair products for you.

Women will love this placeAny thing you want. You can get it there.

❤

Wayyyyyyyyy too expensive.

This Ulta is located in the lovely town of Prescott, AZ. Took the drive with my mother and two girls to get that in store shopping experience, I mean come on what girl doesnt like to shop? Although, I do enjoy shopping Ulta online as well and receiving that package on my front porch. My daughters had a blast (think girls in a candy store), my mother enjoyed browsing and I found a few things that I usually order online. Customer service was excellent. Every employee we encountered was helpful and ready to answer any questions we had. Our checkout was seamless and the clerk had no problem indulging my girls their own bag to load up their goodies. If youre ever in Prescott and need skincare / haircare items, this is the place to visit!

I brought my mother here to get some makeup. She had not worn makeup in years. The Sales Associate was so helpful and wonderful. She helped us find makeup for my mothers skin tones that looks so natural. She taught her how to apply it, and found makeup that matched my mothers application preferences!

EVERYONE Is ALWAYS So Helpful and Friendly when I shop here....Love shopping here!!!👍💖😊

Great place to play golf. A very beautiful golf course.

DO NOT DO NOT DO NOT get your hair cut by Kylee. I went in to have my hair trimmed to just below my shoulders. She cut it up past my chin, and in some places higher than my ears. It is going to take YEARS to grow back. It was such a bad job, and such a HUGE mistake that they are putting in extensions for me. Kylee should not have a license.

Great products

Wide variety of products and fair prices. Join the rewards program and u will save more! I recommend u visit here. And for gifts too! Build up those rewards.

Couldnt get much help

I love the guys who work here; theyre nicer and more knowledgeable than the girls! Plus theyre fun. 😘Great selection. Prices are lower than department stores yes, but there arent any screaming deals here.Theres a salon in the back; Ive never been.Great strip mall in general with lots of big anchor stores to stay busy in.

I wanted to get a trim and a color correction done on my hair. The trim was done, but the color correction was not. All I wanted was a blending color to match the roots and I ended up with the same color I came in with. My grandma and I asked SPECIFICALLY for a color correction and how it needed to be done. I came out with fried ends, and the same color I came in with. Not happy ulta, definitely not coming back...

This store has a pretty well stocked selection with good deals on certain products during the holiday season. Some of the employees are not that friendly if youre not interested in the high-end products, which is a bummer. Also, one of the Benefit brow employees was obviously intoxicated last time I went in, I decided to go else where to get my brows done that time.

When they offer free samples at checkout then they should be free. Charging 12 dollars for a sample is ridiculous. If I would have known I was being charged then I would not have accepted the sample. Pricing on the sales floor is wrong as well. I highly recommend checking your receipts. Looks like I will be shopping online or elsewhere. Just spent nearly 500.00 dollars today. Although I love Ulta, this isnt the first time this has happened at this location.

They straight up played 5sos AND conan gray. BOPS i respect them it smelled nice too

Brandon is awesome! Great customer service and helped me so much. He was in the middle of checking me out and recommended a better product than what I had in my hand stopped what he was doing went back pulled the product, stood there told me exactly how to use it. And saved me cash! Such a great employee.

I always have to share great finds and Ulta has them. Sign up for their rewards program and receive emails of great deals and coupons. You can get cover girl, Elf, and other make-up there for the same price as Wal-Mart and if you use a coupon, save even more! I went looking for an item on sale, but it didnt ring up at the sale price; I showed the advertisement and they honored the price. Now that is commendable! Its nice to have a place to go get help with your beauty purchases unlike wandering the aisles of other stores not knowing what to get, and then not have to pay too much! Thanks Ulta, you have earned my business and my respect.

Sarah is amazing! My first time visiting Sarah at the Prescott Valley Ulta and I have to say it was such a nice change to find someone in the area who actually knows what she is doing!!! I love my color, she was friendly and informative. I highly recommend the Ulta Salon!

Clean and well-lit and well-stocked. I did not however feel at all welcomed. Perhaps it because I was not 20 and thin. Not one person asked if they could help me.

Ali from Benefit Browbar was super sweet and helpful! Its been difficult trusting someone locally to do my eyebrows and so happy I finally found my go to spot!

Love It They Have Just About Everything Your Heart Desire Makeup Too Perfume -Hair Products. They Even Do Eyebrows And Hair With Appts.. Who Can Ask For More... Come On In Try It The Team Of Associates Are Waiting For Your Questions And Cant Wait To Answer Them...

To start I should say the only reason I went was to buy a gift card for my niece for Christmas, but it is a nice and clean store, but for someone like me who doesnt have anything to do with makeup, this place is huge and very overwhelming. The staff are very friendly, but a little pushy, especially when it comes to signing up for a membership. I live an hour from my closest store so I probably wont be back, but if the store was closer to me, I might consider looking around and seeing what all they had to offer.

I love this Ulta. The people here are so sweet, which sometimes you feel like your being watched by employees is not the case here. They are there if you need help and willing to be patient and truly help you. I feel like I always get good deals here and they are always helpful with coupons.

I love it, the employees there are amazing and extremely nice, lovely people. They have an amazing collection of different beauty care products. Nice to not have to buy it online and wait for months before receiving things.

The salon at the PV Ulta is great! The girls who work there are very friendly and do a great job. I’ve gotten my hair done there twice and it will probably be the place I’ll go to from now on. Katie, Sierra, and Nicola are awesome and I recommend giving the salon a try.

Enormous selection of items.Helpful staff. Worth two hr. drive to Prescott, AZ from Kingman, Az.

Good shop for beauty products. Typically the staff is professional and attentive, but at times there are some employees that truly seem out of place. I have watched a male employee walk through the store asking people if they needed help. He was doing what he was supposed to do, but his presence, demeanor, behavior etc. was so peculiar that he startled more than one customer and everyone quickly answered that they did not need his help. There are a few other employees that just seem very unhappy to be there, and those are the ones that seem to be in the front of the store so its one of the first things you notice when you walk in. I continue to shop there, as I usually know exactly what Im looking for and can get by with no extra assistance. The store has a great selection and good deals on makeup, perfume, gifts etc. Ulta stores in general are great places to shop. This one just needs a little moral boost or something with some employees.

Great store. Bad service. I was there for 25 minutes and was not approached by staff at all. Found my own stuff and went to cashier.

I went in today for a haircut.It was my first time going. Christy cut n styled my hair. I absolutely love it! She was very honest and had a good attitude. I have found my stylist!

They keep the place spotless and all my wifes favorite products are available. Good parking area and easy in and out.Great hair salon and terrific hair stylists here too.

Store is clean and fairly well stocked. Somewhat Lacking in knowledgeable service. Would do well to have a few more experienced and well researched staff.

I recently went in for a rather simple cut. She ended up taking 5 inches off of my length which wasnt what I asked and took a big chunk out in the very front. My hair was BOTCHED!!!! Did not ask to cut what she cut off. I returned and got my money back and told the manger that she will never have my business again!

Everyone there was very kind and helpful. I was color matched and they taught me how to properly brush on the cover up. Great store they hire men and women with make up onand I think that is awesome.

Expect some cashiers that give you that face of I dont want to be here. Never get a smiling cashier or one that greets you. But some of the workers that help around are pretty nice.

Friendly and knowledgeable personnel. Lots of products to chose ftom in all price categories.

It was a great experience for me and my friend Frances her and I made two trips to your store each time buying more!! Lots of funny before my wedding day thanks staff at Ulta

Great people very friendly. Did a great job on my hair. A little pricey though

Always great customer service and awesome staff

I made an appointment for a make up lesson. The lesson lasted maybe 10 minutes, no real lesson. The person assigned to me used what make up I brought, plus a couple samples from the store. I walked out looking like a clown. I had to come straight home & wash everything off. Please dont bother spending your money for a make up lesson at Ulta.

Understocked on popular items and uninformed managers. I went in the store for an item that they ended up being out of. When I mentioned I would purchase it online, a manager told me that they would have it in stock on Friday and confirmed that it would still be on sale. An amazing sale that I didnt want to misss. I waited and it is now Friday and they did not get any in stock and they are not even on sale anymore. Extremely disappointed in one of my favorite stores.

Has good selection of everything beauty. A little high in prices. And perfumes

Store is clean. Employees are hit and miss. Sometimes there is someone on the floor to help. Sometimes not. Not sure how I feel about the men who work their that wear more makeup then most woman I know. But I did see one man doing brow services. So I have to assume brow service is on point. Lmao

The girl with the dark black hair and blues eyes and all the tattoos is cute I guess 😏

My first time there. Very helpful customer service. Great selection. Will be the only place I go now for my beauty needs.

Always sales going on and such a great place to go for my makeup.

They are so helpful here. I wanted a cheap version of a lipstick to try out and they found the exact shade I was looking for.... Of course the quality of the lipstick was not as good but, it helped me make due in a pinch.

Found what we were looking for at a lower price than expected.

As a, Regular guy, I obviously dont utilize their beauty products, not their regular customer, and lets be honest, I probably have no idea what 90% of the stuff is in the store, but I go there because they have a nice selection of mens cologne.Obviously they also carry a nice selection of womens perfume too, and it wouldnt be such a bad idea to check out their wide selection of hair dye also since Im getting older and my grey hair is going beyond, Distinguished. I always make it a point to go with a female family member, so I dont feel as out of place, but that also allows me to know they have a wide selection of nearly anything a woman wants/needs, I know this because Ive waited upwards of 30 minutes while someone Im with will just take a quick look at the lipstick & lip liner on sale, and re-appear three isles down with 20 items in their hands.The store is a little cramped, and can be a little higher priced, but they do always seem to have a lot of sales going on, and offer coupons in the mail or your inbox to help, and although I cant say much for most things in the store, Ive never heard any female in my family complain about the quality. Im thinking their selection of colognes & perfumes can explain the rest of what they carry... A large majority of their colognes & perfumes are around $25-$70/oz and theres a wider selection than you find in most stores, so youre not going to find the cheap & regular items there, but youll find better & harder to find products, but again, I could be wrong.Either way, its clean, nice employees, and I have nice choices of cologne.

My wife loves this place, but they dont always have things she needs in stock. Its most likely the most popular items.

Brandon is amazing. Todays my birthday and he went above and beyond helping me get the gifts I wanted.

The Salon at Ulta is awesome. Christy does an excellent job, very natural and beautiful work. Bri is great, can do really edgy and cool looks. Both ladies are a delight. The Salon Manager, Sarah, does fantastic work and is wonderful and welcoming. Go check them out!

Excellent hair styling & very friendly - my go to styling

The staff was super helpful to me when I was looking for a good day and night cream.

I love the staff, as a makeup boy they were really kind to me! ❤

They have just what I needed.They were out of my eyebrow Joel and they ordered it for me and had it sent to my home for free.Awesome!

They have a huge variety and always seem to be in stock. The guys qho qork there are extremely knowledgeable and outgoing! Love going there

Makeup testers are gross and dirty. Sales people are usually nice and helpful. Love the variety of merchandise.

Great location and helpful employees. Highly reccomend.

I absolutely love Ulta, usually is my go to store for beauty products. But this location has to be one of the worsts. The store is always kind of a mess and the staff is terrible. They are rude and not helpful at all. If you ask for assistance with a product or any questions they never really help. Just try to sell you what’s on promotion. My last trip there was the worst. I walked around for almost 10 minuets and didn’t get any customer service. No one greeted me, no one asked if I needed help or anything. Then when I went to go check out there was only one girl at the registers (no big deal). When it was my turn to check out, a guy finally came to the register to help the next lady in line. As he was checking out her and the girl was checking out me he just kept talking to the girl helping me about Kim Kardashian gifs on his phone and how her eye roll expressions is his spirit animal while he is there at work. Then when he was done with his customer he didn’t even help the next in line. He just kept adjusting his cardigan and necklaces and asked the girl helping me “do you like my outfit? I’m just not so sure about it today. Like I am literally not feeling my outfit.” Then walked away. The lady helping me was trying to ignore him or brush off his conversation without being rude but he was too wrapped up in himself. Plus I don’t understand how you can work at a beauty supply/makeup store and not know how to do makeup. I will only go into that store if I absolutely have to.

I used to shop here for all my beauty needs, but after trying a new product which was recommended by an associate, and being unsatisfied, I figured Id return it. Although they refused my return and I not only received attitude from the associates but the manager as well. I was extremely disappointed with the service I received during attempting to make my first return, and I have not and will not shop here again.

I have never seen customers being treated so badly. Upon walking into the store you rarely get greeted by an employee. You have to track someone down just to get some assistance and when you do get help, they act like youre stupid or that youre wasting their time. Its almost worth it to buy products online versus going into that store.

Its not cracked up to be that great!

Great store for all your beauty needs. They have estheticians that do facials. Friendly service and they usually have in stock what you are looking for.

Have everything. Great special pricing

My girl Sarah is THE hair stylist and I always come out of Ulta looking FRESH

It was fine. I found everything I needed and then some!

Their emoloyees need to be on the same page. To be told something one day then to come in expecting that to be honored and it wasnt is incredibly frustrating. To be told Im wrong makes it even worse. I will not waste my time with people who are rude and totally uncaring. Lost my business.

They were very helpful getting my daughter a basic cosmetic kit started and how to use it.

Everyone was super helpful in helping me pick out new makeup basics

Love this ULTA! Its gigantic!!! Associates always very helpful and friendly!

The staff are very helpful and were able to find the product I needed for my hair even though I didnt know what it was called or what brand it was.