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Advance Auto Parts
801 Frederick Blvd, Portsmouth, VA 23707, United States
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Advance Auto Parts
Comments
El
Review №1

Had to buy a radiator cap for my pt cruiser. The service was prompt and helpful. They had what I was looking for and the guy came out to my car to help me take a look at my overflow cap and make sure I had it on right. So I appreciated that

Ch
Review №2

Staff was extremely helpful and it was nice to see a woman behind the counter. The staff took the their time and gave me as much information as I needed.

Be
Review №3

Always a good place for parts and air fresheners.

Ea
Review №4

Service has improved immensely. Becoming one of the better autopart stores in the area

De
Review №5

I had the pleasure to have Phil replace my battery. I called prior from another store location which they were very helpful as well (Churchland location). I pulled up to the store and was greeted outside by Phil. He was friendly and very pleasant. We need more associates like this. He is a good example of customer service. Keep up the good work!

Ta
Review №6

They didnt have what I was looking for at the time

Os
Review №7

This store was not clean like other locations. It appeared that there was blood on the floor rite by the front counter, the flooring was very dirty & the store smelled like a dirty washcloth. I will continue to go to another location.

Ry
Review №8

Slow slow slow if your not in any kind if a hurry this place is perfect.

Da
Review №9

Kevin is very knowledgeable and nice to work with. He has helped my husband and I on several occasions, each time with great customer service. The store overall is fine, convenient to home. Been to one you been to them all...customer service and general auto knowledge is what makes the difference.

Ma
Review №10

Always a good spot for free advice and theyll do a diagnostic on your car for free.

Ch
Review №11

Very helpful 👍

NA
Review №12

Great customer service!!!

Cl
Review №13

Always expect a professional and knowledgeable experience if Alfreda is working! She knows her stuff!

Cy
Review №14

Very clean well organized, staff very attentive, knowledgeable and willing to help you with a smile weather your there first customer in the morning, or in the middle of the day and even if your the last person I mean you just bet the associate by seconds from locking the door at closing. Being a female I really appreciate the service, Thank You!!

Ka
Review №15

Very friendly staff very helpful

Br
Review №16

Great place,prices,and service

Cl
Review №17

Reba was fantastic. Didnt sale me something I didnt need.

ma
Review №18

Very helpful. Prompt

RA
Review №19

HAD PART HELP ON FIX

pm
Review №20

Good place folks.Quick, professional and they all have a great attitude. AND THEY KNOW THEIR CARS!!

Ro
Review №21

My always place to shop for all my automotive needs..friendly professionals to help get you get your ride back on the road again..

Ju
Review №22

Quick and friendly service. Had what I needed for a good $

Na
Review №23

Very helpful associates with great understanding

Aa
Review №24

Great customer service, free battery charging and testing

Br
Review №25

Gina went well beyond in helping me. She explained several things that I didnt know. Plus, we I showed her an unrelated problem she showed me how to fix it inexpensively👍

Ge
Review №26

Very nice place to get anything that you might need for you automobile. Very clean and customer friendly place with nice staff that are willing to help. Staff are very knowledgeable

Sh
Review №27

Good prices. Helpful staff. Convenient location!

Ka
Review №28

Ordered paid online. first had to ask for the rest of the order not given at least I checked before I left. get home and part of it incorrectly pulled. back to store, counter helped watched asI struggle to rebag larger correct purchase with broken hand. customer service bad today

Li
Review №29

My boyfriend comes here a lot, so I definitely know my way around this part store. But we noticed they have recently increased their pricing and we found that other auto parts stores are much cheaper with better quality.

Li
Review №30

I just filled a complaint on them to the better business bureau!! they sold me a car part that they said is non-returnable but they never told me that when I bought it and its not on the receipt and they said theres nothing else they can do for me. I want my $70 bk. and they have lost my business a!!I & Ive going there for over 12 years now.

Je
Review №31

I thought Advance Auto was a chain... I tried to return a part for warranty at this store since I was right next door anyway figured i would save myself a trip & they acted like they didnt know what to do or just straight up didnt want to. Kept saying you got this from this store? I was like yeah you ARE Advance Auto right? As they reading my receipt that says Advance Auto. I gave up and went to the store i bought from (my usual down Airline) and had zero problem. ✔ moral of the story: go to Airline store

De
Review №32

I buy the parts online and they have them ready to pick up within 30 mins to an hour. You can join the speed perks program and get parts at a discount on top the already discounted price. They even give a 10 percent Military discount on in store purchases.

De
Review №33

Never have what you need in stock. Even if they do have it they say not in stock or we dont carry it. Also coupons never work

Ci
Review №34

Always have to wait as they are always busy. They are some hard working people in this store who take good care of their customers.

Ma
Review №35

Great help from these guys with putting on my wiper blades

To
Review №36

Good parts for a reasonable price & the employee went above & beyond to help me !

Je
Review №37

Good prices

Kw
Review №38

Ive been going here for over 10 years. They always have exactly what I need for my car repairs and upgrades!

Ti
Review №39

Great service and very eager to serve me today 👍

Cr
Review №40

Well stocked for a general purpose auto supply chain store.Staff is friendly and helpful but not overbearing.

Ge
Review №41

Very knowledgeable, helpful, and friendly staff! I keep going back to this same location.

Ch
Review №42

Very nice ppl here. Theyve helped me out a couple of times beyond what could be expected. They do their job.

Pa
Review №43

Very helpful

ni
Review №44

Nice staff, helped more than I could imagine, girl Kris helped me and she was super dope

Li
Review №45

Helpful commercial as well as consumer staff that take the time to provide quick efficient service

Co
Review №46

Fast and knowledgable tested battery and found me a new one fast.

Ar
Review №47

They are nice and really tried to be helpful but took 30 mins to do a refund.

Cr
Review №48

They always go above and beyond to find my impossible part. The commercial counter is awesome

Ed
Review №49

Has just about anything youll need for your vehicle I love this place

jo
Review №50

Usually a very helpful place. They just didnt have what was needed this time.

Sh
Review №51

Staff is friendly and helpful I would recommend using advanced

Ro
Review №52

Dint like the windshield wipers they sold me.Persobally I dont think they are the right size.

Vi
Review №53

Good prices & great customer service

Ka
Review №54

Very helpful and knew exactly what I wanted.

Ro
Review №55

They were very helpful at the store and I wish I knew the gentlemans name that usually always there big guy really went out of his way to get the part that I needed.

P
Review №56

Staff was very friendly amd.extrememly helpful

Lo
Review №57

Friendly and knowledgeable staff, I will visit again.

Ly
Review №58

The associates were great and very kind.

Lo
Review №59

Horrible experience here, I have been here many times, and I have decided that I really do not want to come back, I just got to AutoZone down the street, the last time I was here today, I got a bad attitude from the employees, no helpfulness! And heard them cussing others out. I don’t like to pay people to treat me like that.

Te
Review №60

The lady staff is unhelpful sold me the wrong parts

An
Review №61

Just ok. Alot of people come to this location so they tend to be very busy . Service ok

de
Review №62

Disturbance clean the staff was friendly and knowledgeable about the parts that I needed

De
Review №63

Friendly staff and helpful.

De
Review №64

Best auto part store

Qu
Review №65

Cool associates visited 12/14/18

Ed
Review №66

Great service

Ma
Review №67

Finally found a store where commercial is on top of their game.

St
Review №68

Always have parts in stock.

Ly
Review №69

Rudy and the others are very helpful!!

Do
Review №70

Good product knowledge and very attentive

MI
Review №71

Un satisfied with the service, I was disappointing, I would probably try them one more time

An
Review №72

Slow! so slow. i once watched the line wrap around the store while 3 other employees basically ignored the whole store waiting to be rang up while the one open register struggled to get each order paid for. if your in a hurry to get back on your project dear god find some where who cares about the customer!

Da
Review №73

Friendly left satisfied 🚗

Ed
Review №74

Excellent Customer service

Cr
Review №75

One on Frederick Boulevard needs to shut down they will rip you off

Cl
Review №76

Great service!

Cr
Review №77

My go to Auto parts store

Ju
Review №78

Not too bad service selection wasnt that great

De
Review №79

Jason got me on the road

Su
Review №80

All was good

Ji
Review №81

Ordered online ready for pick up when I arrived

Mi
Review №82

Very helpful persons

Br
Review №83

Friendly service

Be
Review №84

Amazing staff.

Ma
Review №85

Buy all my parts here.

Je
Review №86

Love this place

J.
Review №87

Great staff

Ra
Review №88

Great service

Fr
Review №89

Very helpful

Mi
Review №90

I bought spray paint

Er
Review №91

Very busy location.

Ja
Review №92

Great staff

Fa
Review №93

Customer service sucks it horrible

rh
Review №94

Love it

ir
Review №95

You should visit

Da
Review №96

Parts too dam high

Ad
Review №97

Awesome

Ha
Review №98

Horrible service

re
Review №99

LOVE Advance

An
Review №100

Parts

Information
23 Photos
100 Comments
4.1 Rating
  • Address:801 Frederick Blvd, Portsmouth, VA 23707, United States
  • Site:https://stores.advanceautoparts.com/va/portsmouth/801-fredrick-blvd?utm_medium=local&utm_source=yext-gmb&utm_content=gmb-2016-12-29&utm_campaign=aap
  • Phone:+1 757-398-3350
Categories
  • Auto parts store
Working hours
  • Monday:8AM–8PM
  • Tuesday:7:30AM–9PM
  • Wednesday:7:30AM–9PM
  • Thursday:7:30AM–9PM
  • Friday:7:30AM–9PM
  • Saturday:7:30AM–9PM
  • Sunday:7:30AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
  • LGBTQ friendly:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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