Tried to call and check if my in-store pick up would be ready since I just moved in and am egar to set up. I pulled into the parking lot at 6:55pm and by the time I parked at 6:58 they turned off the light big red Xfinity sign. I get closing early but the listed time online and the door is 8pm. If the phone wasnt a computer nightmare and actually connected to the location when calling it wouldnt be so frustrating.

I came in today to return the equipment. The customer service was exceptional. Thank you very much for being so kind and helpful. You made my day! -girl with short hair ;)

Great service and nice folks! Three employees were wearing masks that only covered the chin, exposing their mouths and noses. Pretty sure that’s not how masks work, but I’m no scientist. Reported this to OSHA- mask up Oregon!

Ive been in here twice recently to set up internet. The two associates that worked with me were very helpful and walked me through everything I wanted to do.Im not a fan of Comcast but the associates in this store have nothing to do with that. They did a great job.

On 2/21/21, I went to this store to return my old devices for cable TV and picked up a new TV box for our new (and upgraded) cable service. It should be an easy task, right? Not for these guys. The first TV box they gave me was defective (did not even turn on). So I went back to exchange. The gal I spoke gave me another TV box looks like a half of the original one. So I asked her if it is the same model. She kept saying it should work, but she did not even check the model number. I gave her the benefit of the doubt and went home. Huge mistake. She did not give the correct TV box as I suspected. At that point I decided to not waste my time with these incompetent guys anymore. They dont seems to be caring about their customers either.Updates: Apparently this place is not a company owned store. It is a branded partner (whatever that means). No wonder they are totally clueless.

Had to stop by and pay my bill.. they took the time to review my account and lower my Bill. In the process I got new gear and cell phone service. 5 stars. Ask for willy he will get you squared away.

Came in sat down enjoyed the cool a/c. A few people ahead of us. The wait was hardly anything at all. The service was quick polite and knowledgeable.Thank you!

They were super helpful and helped save me money on my monthly bill.

Door says open until 8, I show up at 6:03, doors are locked and there’s a little tiny paper on the door that says they’re closed at 6. I just needed to pick up an install box, paid and everything. Talked to someone after standing there for a few minutes thinking they would understand but nah, they’re closed… Dumb.

Completely useless and deceptive. If you are returning equipment, they can do that. Anything else, forget it. The guy I talked to gave me bogus info re billing adjustments and transfer of services. This is NOT an official Xfinity store...and the difference is huge. Avoid this

Grate place, fast, what more can i say this place is Grate!

Zak and Zak were awesome in helping me set up new cell service. They were so friendly and nice...this is exactly why I just switched from AT&T to xfinity...AWESOME CUSTOMER SERVICE! Thanks again Zak and Zak!

They cant offer all the price packages you can get over the phone. Which is insane.

I have had great experiences at this location and all I have to say is thank you and I look forward to giving you all more of my business and my internet service is great!👍🏾

Customer service varies between “good” and “yikes” depending on who you get. Standard Xfinity experience…

They dont care about the customer bottom line. I was sold a phone by an employee that no longer works their. He failed to give me my insurance. Now Im getting screwed for their mistake. They are the most dismissive group of pepeole I ever met. They admitted they made a mistake on their end but wont fix it. So frustrating. Doesnt the owner of this store care about anything?

I dont normally give 5 stars, but when I do I dont really mean it. Customer service at this store is pretty good. However Comcast/Xfinity phone customer service is virtually not existent and online service is not at all helpful. You cant reach anyone at all, ever, for billing questions, service, anything. You have to go into a store to get your questions answered. This is why Im moving my internet service to CenturyLink. I hope they have better customer service.

I returned my flex equipment and the agent helping me literally hated being there themselves. I get that the job sucks but it was just a really awkward encounter and interaction just returning equipment.

I was extremely impressed with the service here today, perhaps one of the best experiences I had at an xfinity store I appreciate the service granted to me by a fellow named ronny, explained everything thoroughly and efficiently and even made my cranky toddler happy! Thanks so much.

The people working here were awesome, I’ve had Comcast for over two decades and have seen family members struggle with other companies, while I’ve had wonderful service and great connectivity! Very few outages, even during inclement weather.

They were a big help

After a brief wait, a nice employee at the store shaved a rather nice slice of money off of my monthly internet payment. That was incredible service on their part. There are some great social distancing guidelines at work inside the store, which I really appreciate.

The ‘supervisor’ signed me up for internet and told me he’d have tech there that day to hook me up. Two days later and still no tech, I called xfinity and scheduled a tech myself. Only to then have him say he couldn’t do the work. I get another tech a week later who AGAIN says he is unable to hook me up. I’m now waiting for a third tech two weeks after I was promised same day hook up.

Turn stuff, optimized plan. Great job by Juli and Willie

Busy, courteous and professional only restricted to perform good customer service by comcast business philosophy

What a great experience! Was greeted immediately coming through the door. Julian and Jaizion were both extremely helpful and knowledgeable of the products, and they had such great fun personalities. If I need anything else I will definitely be coming back to this store!

Some of experiences in the past with stores have not been well. But my experience with Dillon has been phenominal. Thank you so much! Super cool and enjoyable!

Julian and Jaizion were so awesome and even stayed late to complete our new phone upgrade! I can tell they love their jobs, they were happy to be there to help us, informative, kind and very respectful. Xfinity cell plan and phone promo made it so easy to switch from Sprint for the cost and service! Thanks Portland Xfinity!

I was made to make an appointment to go to this store. I made an apt for 12:30pm. I waited in line for 20 minutes. When an agent became available I quickly asked where was the line for appts only to be told there were no appointments. Another frustrated customer in the store accosted me angrily and said it was her turn. I left before a fight broke out.I have been trying for two days to get a box replaced. Being 69 years old you have put my health at risk.

This is my first time i came to this store and Dillon is very nice and friendly guy. He is very honest and professional and help me to get best decision. I recommend Dillon to everyone.

Go figure this isn’t a company owned store. Reps told me they couldn’t tell me upload speeds in various packages and he couldn’t see make any changes to my plan because I have TV service? Then he told me I was probably getting slow upload speeds because I own my own modem. (False). The kid must work on commission because he was not at all interested in talking to me about my options. Total waste of a trip. You should avoid this shop, visit a Comcast owned store or just call customer service.

Very quick and easy setup processRepresentative Jay helped me out with setting up service and he did a great jobGreat Vibes in the store as well .Very clean :)

Trouble customer service they are slow and bad at communicating information that people should know

The customer service is awesome. I really like these people

Loved going into the store! They made it easy and took care of all my needs. The rep who helped me her name was mia and she was very professional and helpful.

150 a month for bunk internet that cuts out every day and some basic cable yay

I have never once had a positive encounter with Comcast or Xfinity in 10+ years until cancellation with Kiesha. The entire staff present was friendly and upbeat, and knew their stuff. My only regret is not coming to this location before today.

Very poor customer service. My main issue is with Xfinity in general. They would not release my Xfinity-issued PIN code to allow me to switch cell providers away from Xfinity. We switched because the cell service was poor in SE Portland (repeated dropped calls, internet nonexistent during normal hours on iPhones). They would not tell me the PIN code after hours of back and forth on the phone with customer service. They kept trying to send the code via an automated program and it was not working. The customer service agents (at least 5 different people over at least 6 hours) would just try the same automated program despite my telling them ahead of time it would NOT work. They refused to give me the 6 digit code over the phone, despite my desperation to avoid going into a store DURING A PANDEMIC. They repeatedly said giving me the number over the phone was not even possible even if they wanted to. They told me I had to go in to a store, I obliged despite my virus concerns. I walked in to this store after peeling away from my work. First agent I encountered couldnt or wouldnt help me. She had me call into customer service AGAIN. I was so frustrated at this point. Once I had finally gotten customer service on the line, in store, I just handed the in-store agent my phone and they gave them the code over the phone. The same thing Id be begging for over the last 6 hours. This is not how you treat customers. I would not recommend Xfinity to anyone-- the service is poor and the hoops they make you jump through are quite painful.

Julian was a great help! Made everything very easy and was very understanding for all my questions and needs. Great service !

Julian was very helpful and organized. Overall it was a great experience. Out of all times I’ve been in xfinity, this time with Julian made me want to make a review!

It is SO great to have an all around helpful place to go to close to home. The staff were knowledgable and friendly and very professional and informative!!

Theindividuals at this location were amazing extremely helpful were able to walk me through the X finity remote which was extremely helpful I highly highly highly highly recommend this location no way I was going to type that

Julian is the man! He answered and handled all my questions with the upmost knowledge and patience. Had me in and out in no time

The worker Shasta, should not be working there. she came up to me and asked what i needed help with and i told her i didnt know how to turn on something on my phone, and said ok.then she walked away. i had been waiting there for 10 min. Then another customer walked in and asked what he needed help with. He was buying a phone and she helped him right away. until a gentleman came out the back and helped me. He was very kind to me. His name was jayzion.

I don’t usually post reviews, and Xfinity is definitely not on my list of favorite companies but Keisha and Dylan really went above and beyond to help me out! They’re the best!

EDIT: Well it was too good to be true. The promised refund of $200 was not valid as Ixfinity now told me. So I was pretty much told whatever just to make a deal. I do not appreciate being manipulated like this and will reconsider my services with Ixfinity. ORIGINAL FEEDBACK: WOW! I went in with my buddy for him to get his home wifi sorted out. I was looking around and considered buying a new phone full price but I had no idea what was coming. The representative Jaizion Propps simply ask me what provider I am with and what I am paying. Long story short, I ended up signing up with Verizon, saving 50% of my monthly phone bill (compare to T-Mobile) and got an Iphone 9 for $200 full price. So glad I walked in there yesterday. Super friendly and professional personal, no typical sales talk but a lot of common sense and logic instead! Again, thanks heaps guys! Definitely my go to Xfinity Store.

Closed without notice.

They do not care about black lives and have a new scam going on the will rip you off and I have no clue why they need more money

This location needs payment kiosks! Standing in line for 40mins behind ppl returning equipment or changing their service is irritating. Especially when it literally took me 5mins to pay my bill with a representative.

Nice enough service but they REALLY REALLY REALLY try to persuade you to stay and its annoying

Cancelled my service to my old address requested a equipment change then covid hit took equipment in after 14 day quarentine stated i didnt need service any longer was told your not being charged your bill is paid up then I get a bill for $60.00 tried contacting xfinity for 3 days the online just sends you in loops the phone just eventually hangs up on you after going through a extensive long questioning! Get it together comcast !!!! How hard is it to say no agents are available call back 🤔 hmmmm so easy

Dillon was SO AMAZING!!! He took a ton of time helping us. Thank you Dillon!!!

I went in thinking I would have to be upset to get any service. But I was greeted and helped immediately by someone who actually looked professional. I’m used to going to 82nd Eastport and expecting certain behaviors. But I was pleasantly surprised with my full experience. The manager helped me with an issue I’ve been going back and forth with customer service with and I left a very happy customer. 100% will go back.

Dillon kept it TRILL!! Made getting my new phone so easy! 🤩

We had an awesome experience at the new Xfinity store and specifically Mitch. We will definitely refer friends and family to Xfinity and Mitch.

As with every other time Ive dealt with Comcast I found that, as always, their level of incompetence is second to none.

Zack area manager and Dyllon store manager: THE BOMB...They were so on point with their customer service I applied to work for them. Zack your amazing leader and it shows.. I think you should retrain the Fairview stores manager on her customer service etiquette... cuz she had absolutely none... wow. Thank god for the eastport plaza crew... above and beyond and always trying to fix it.. and Im still waiting for that interview zack! Lol♡ thank you

Leonardo S. Assisted me with good service today.

Best service ever by a gentleman names jaizon.

Good service

Dillon was good and made it easy .

Horrible service look else where for internet

Worker named jaizion. got me everything i need.

They are helpful

Mia was very professional 10 out of 10!

Busy