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AG Automotive
12410 NE Whitaker Way, Portland, OR 97230, United States
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AG Automotive
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Ti
Review №1

Fantastic service, these guys have fixed issues other mechanics ignored. They regularly tell us like it is and charge reasonable rates.Its not necessarily cheap but its always done right and stays fixed. As a business we find this much more valuable. Instead of paying to fix something multiple times, these guys do it right the first time.Huge thanks to Kirk and his diesel team!

Pa
Review №2

Awesome experience! We scheduled our appointment and let AG Automotive know that we needed it back by Monday as it is a work vehicle. AG Automotive was fast, efficient, and also gave us recommendations for down the line when it makes sense for us. I will definitely bring all of our vehicles there for future work.

Ju
Review №3

I highly recommend AG Automotive! My sons Ford F-250 Super Duty truck was stolen/recovered and AG went through the entire truck meticulously and thoroughly and provided the estimate to insurance with no delay.As soon as insurance processed my claim, the truck was scheduled for repairs the next day.Kirk provided exceptional customer service, patience with the insurance delays and all my texts.Thank you Kirk and the mechanics for making a frustrating situation run so smoothly! JB

Sh
Review №4

They were friendly, quick, communicative, and upfront about the issues they found and the costs for repairs.

Mi
Review №5

These guys are awesome! They have a very honest and professional way of explaining everything to you so that you easily understand what’s going on with your vehicle, even if it ISNT good news. They communicate heavily, but also efficiently using text messaging and email, which is not the norm these days. AG Automotive has an immaculate shop. All of their employees are professional, polite, and very informative. The entire AG Automotive team has impressed me and my family. They definitely stand out from their competition.Thank you AG for a job amazingly done well!

Jo
Review №6

In April 2021 I took my 1999 F-250 diesel to AG because the cost of a similar new truck was too high and the diesel engine had only 170K on it. From tie rods to manifold leaks to electrical issues, they went over everything. Six months on, the truck drives and feels like a new vehicle and Ive had not one issue. AGs vehicle inspection was thorough and it found issues I wasnt aware of but when fixed, substantially improved performance. Not only was the workmanship excellent but they care for their customers. Midway into their work on the truck, my wife had a dismal medical diagnosis and I panicked. She and our way of life were in peril and Im not proud to admit that I took out my frustration on the AG staff in the middle of their work on my truck. To their great credit they took great pains to accommodate me when I needed it, and I Thank Them! I will certainly use AG again.

Ja
Review №7

I live nearby so AG auto is very convenient for me. I’ve had them do work on two of my older Japanese cars. Both run on gas - they didn’t have any problem with that. Shawn was very helpful polite and pleasant to work with. He understood that my budget was tight so he worked with me to diagnose the issues and helped make short and long term maintenance plans. I’ve been driving one of the cars for about a year now and I have to say that I was so satisfied that I had them take care of the other one recently! Outstanding service!

Li
Review №8

Kirk was really easy to talk to. They were quick with getting me in to get work done to my truck highly appreciate the effort they put into the repairs!

Br
Review №9

They went above and beyond any service that I would have expected. It turned out that the work needed was covered by warranty so AG Automotive delivered our car to the dealership and scheduled the repair. Once repair was completed they picked up the car and ran a new diagnostics to ensure everything was completed and no new issues were found. Car is now running great. Would use them again.

Je
Review №10

Great service. Thank you Kirk and team.

To
Review №11

I recommend that you think twice before bring your Sprinter to these guys. They claim to be Sprinter specialist, but my experience shows otherwise. Either they dont know Sprinters or they are scamming folks and doing unnecessary repairs for folks who dont know any better. I have a 2005 Sprinter and do a lot of the work on it myself and know the van through and through. I was hoping to unload some of the work. I though I would give AG a try.I started simple to see what they are like to work with. Last August I asked them to change the transmission fluid. Simple right? Just do the work and everyone goes home happy? Well they performed a curtesy inspection. Yeah, sure, this is how mechanics make money, the upsell. I can deal with that. About 80% of the things they found had nothing wrong with them, they just didnt have records showing they had been replaced and the van has a lot of miles on it. Well of course you dont have records, youve never see the van before! They didnt even look at the front struts just the mileage at the dash. Thanks, I can do that much. The struts had been replaced a year ago!Sure, I can deal with this upsell. It just takes a simple no thank you and well get focused and back to work. What came next was the ball joint, that they claimed was heavily warn and need immediate replacement. If you know Sprinters you should know that there is naturally a lot of play in the ball joint when they are in fine shape. Mercedes even released a technical note saying that the traditional method testing the ball joint does not work, and that you should just look for physical wear (Search this yourself, publication number is GI33.00-N-039932, best place to find a pdf of it in the sprinter-source forums). I lucky was aware of this and told the technician about the technical note from Mercedes and said No thanks, please just do the transmission fluid.Then the final straw, he responded with something like Oh I am sorry sir, but I dont know if its safe. We will have to test drive the van and I dont feel safe letting my guy drive it in this condition. Ill have to check with my supervisor about this. It took me a second to comprehend what he was doing. He had completely ignored what I had told him and doubled down on the scam, by forcing me to do the unnecessary replacement. After hanging up the phone I immediately went to pick up the van. Lucky all they wasted was my time with their curtesy inspection and hadnt done any work.When I picked up the van the supervisor made an effort to be apologetic, but could provide no explanation for what they had done and didnt back down on the condition of the perfectly fine ball joint. He offered to look into it, read the technical note and get back to me with an explanation. I never heard anything. Needless to say, Ive put at least another 10k miles on the supposedly warn ball joint with no problems.These guys charge a premium for their work. I am ok paying a more for someone who knows what they are doing, but my experience shows that these folks do not know what they are doing. Either they dont know what they are doing or they are scamming people who dont know any better. Either way I wont let them touch my van again.

Ja
Review №12

My car broke down suddenly and nobody would even offer to take a look at it. It’s a 1990 Mercedes 300se. Sean even though he was busy said he couldn’t really tackle the problem for two weeks but did say he would look at it, a lot better then the responses I received earlier. When he came to the conclusion that it was something he couldn’t do right away, he took time to call and ask a favor from another peer who is a specialist and got me in that day to get my car fixed. He went out of his way to do a solid for me. We never met before and maybe by the tone of voice that desperation have maybe set in. He really didn’t have to do nothing but like I try to be he has an old school mentality that is really rare in today’s world. It’s almost a surprise when somebody goes out of there way to help someone in need especially when it comes to special expertise such as an auto mechanic. On top of that I live in Seattle I’m not a local. I didn’t speak to anyone else but if this Company is any reflection of the service and favor if Sean it’s the best of the best. Can’t get any better with what he circumstances were at the time. Check em out, if they can’t take care of you which would be only because they’re overbooked, they will go out of there way to find someone who can get it done properly for you. I definitely appreciate what he did for me.

Ow
Review №13

I highly recommend AG. I trust they will do the job right.

Da
Review №14

I had extensive work done to a more than 20 year old Dodge 3500. Front end rebuild, engine tune, fuel system clean and flush, brake system flush and adjust and the list goes on. The price was reasonable given the amount of work done. The attention to detail and level of service was exemplary. The truck drives like new - much improved handling and performance. Highly recommend.

Ja
Review №15

Very fast and efficient for DEQ test!

Ia
Review №16

They were fast friendly and profession. They answered my call fast or returned my call right away.

Da
Review №17

These guys were SO nice and helpful! They took THE BEST care of me. I took up their HERO discount offer since I am a Nurse, and they did a free full inspection, cleaning, and sanitation on my car on top of the free oil change. When I dropped it off after a night shift, they gave me a ride home for free. I was so tired; they have no idea what that meant to me. I cannot recommend them enough. I will absolutely be coming back for future services. 10/10 would recommend.

Na
Review №18

Everyone at AG was so helpful and thorough . I was in contact with the shop’s front desk lady, Allee* I believe . She was kind and worked with me through pricing and the time frame in which I’d have my car back . Kirk was very professional the few times we spoke . I had several major issues I needed fixed and they had my car done a day early AND she’s up and running great! Will be coming back for future services, you guys are awesome .

Ky
Review №19

These guys at AG are awesome! Always willing to lend a helping hand and go above and beyond to work with us. Thanks to everyone over there including Kirk, Sean and the rest of the team!

An
Review №20

Great group of guys! They know what they’re talking about and have a thorough process. They’ve definitely been a great help!

Re
Review №21

Got my car in tip top working condition. Cleaned my windshield which I felt was needed replacing. Cant believe how clean my car is in general. Thanks!

Ha
Review №22

Was recommended AG Automotive by another reputable car repair shop in town for my diesel vehicle. Had the pleasure of working with Shawn. They were very thorough and efficient. Couldn’t have asked for better service!

re
Review №23

Shawn was very professional and payed great attention to detail AG went above and beyond to make sure I had a rental vehicle and a ride to the airport. I highly recommend AG for your sprinter van needs!.Great job gentlemen! And thank you for your hard work.

Ch
Review №24

My truck has needed a little TLC for awhile. I finally got around to taking it in for some major service work. I called them and they got me right in to diagnose my issues. The issues were many, but not unexpected. I picked it up today, runs like the day I drove it off the showroom floor. I’ll be letting them handle all my service work from now on.

we
Review №25

AG provides the best truck service and repair we have ever seen. Kirk is very professional and always gives your the best advices. Also, Kirk is willing to set flexible schedule to fit our needs. We will definitely come back and choose AG for our future truck service and repair.

Er
Review №26

They did a great job getting back up and running

Jo
Review №27

Amazing service! Thanks guys!

Br
Review №28

If I could set this review at 15 stars I would. Shawn and the guys were all amazing. They went above and beyond and never gave up on working on cluster no matter what it tried throwing at them. I would HIGHLY recommend them to take care of your vehicle.

Se
Review №29

If I could set this review at 15 stars I would. Shawn and the guys were all amazing. They went above and beyond and never gave up on working on cluster no matter what it tried throwing at them. I would HIGHLY recommend them to take care of your vehicle.

Tr
Review №30

First of all thank you to all the healthcare/first responders workers that are front line in the crazy epidemic. I was told about you guys doing this amazing deed by a coworker that heard about the shop doing free oil changes on the radio. I called and schedule a free oil change ! Amazing customer service, very professional and just made me feel appreciated in the field I work In! Thank you AG for taking care of my diesel truck. Quick and easy

Da
Review №31

My car was needing a oil change and lube change. Will return on a future date for service on my car.

Le
Review №32

Good shop, great staff. Fixed my 2013 VW Passat TDI right up.

Su
Review №33

Very honest when it came to the work. Didn’t push services but rather let us as the customer decide what work we wanted done and gave us plenty of information to decide what was the right service to start with. Will be going back and definitely recommending!!

Mi
Review №34

I took my 2005 Chevy Silverado Duramax in to AG Automotive when it was having some hard start and engine misfire issues. Turns out I needed new glow plugs and also had some bad wiring issues. AG took care of my truck quickly and even ended up saving me some money off the original estimate. AG stayed in constant communication with me while my truck was there and took care of it quickly and professionally. AG had been recommended to me based on their Diesel expertise and they lived up to their billing. The cost and professionalism were just an added bonus. Highly recommend these guys for Diesel repair and now that I know they also do gas vehicles, Ill be bringing in my girlfriends Jetta from now on. Thanks AG!

Ka
Review №35

Very thorough, professional and responsive communications with us.

Na
Review №36

If you feel something is not right with the work or estimate you received, they will make it right. Although I did not go through with having my diesel fixed here, I feel the work would be proper if they had done it. I also can not account for the expense of the work as I have not received a bill for a completed job. Overall if you need a place to take your diesel to get properly fixed this is a decent spot.

Sa
Review №37

Great experience! I received a free oil change and full inspection on my car, as they are honoring frontliners. They did an amazing job, didn’t try and sell me on other things, my car was clean on interior and even smelled good with a water bottle waiting for me!

Mi
Review №38

Did the DEQ test stuff with these guys and very happy I did. Theyre calm, cool, and immediately trustworthy. Even went the extra mile and completed the registration process for me. Nice. Ill be back when when I have upcoming car troubles for sure. Thanks again Kirk and crew.

No
Review №39

Fantastic experience! My partner and I are both nurses in the Portland area. AG offered free oil change; COVID 19 treatment - a disinfectant run through the vent system, I believe; as well as pick up and drop off - all completely free of charge for all healthcare professionals. First, WOW! How awesome is that?! (I definitely sent over a case of beer as a small thank you!) Here’s my experience - AG was extremely communicative from the beginning through the end. They went out of their way to accommodate our schedules and preferences as they set up pickup and drop off times. The staff has been exceptionally kind and respectful to deal with and dropped off the 2 vehicles (2000 F250 7.3l & 2015 Jeep Patriot) ahead of schedule. They did an extremely detailed inspection of every system/ fluid level and sent a list of all recommendations with zero pressure to purchase the work with them. In fact, they didn’t even ask, but rather sent over the sheet with the list of items they recommended repairing along with full color photos. Upon arrival in the afternoon, they noted that they had also had the outsides of our vehicles washed for us for free as well. I cannot recommend their services enough. Thank you, AG!

Ky
Review №40

AG automotive does a very good job! They are very trustworthy and fixed all my problems on my car! They also cleaned the inside of car and it felt nice to go into a clean fixed car! The receptionist is very nice and friendly! Andrew has helped a lot my car and is very respectful!

je
Review №41

Awesome experience! AG gave me a complementary oil change and car wash for being a nurse during this difficult time. While they had my car they also did an emissions test and sent it over to DMV for me since I needed to renew my registration. They were super accommodating in finding a time best for me to take my car in and even came to my house and picked it up for me. They seem to really care about their customers and went above and beyond. 10/10 would recommend to anyone. Thanks guys!

Er
Review №42

AG has been super helpful with a pre purchase inspection. Their knowledge and recommended services are genuine. Feel like I am getting a straight answer here. Recommend highly for work on your diesel rig.

Re
Review №43

These men and women are amazing not only did they pick up and drop off my vehicle they communicated with me from star to finish I was blessed with an opportunity to have them service my vehicle. I can’t thank you and your team enough.SincerelyReinikka Thomas

La
Review №44

I would like to thank AG Automotive for offering FREE Oil services to all Healthcare workers and First Responders, you guys are amazing! I really appreciated it, you guys did an amazing job, thank you also for vacuuming and sanitizing my dirty car 😁,i’ve been wanting to clean it but don’t have time 😏... and of course for doing a free inspection .. i know my car needs some works done.. a long list that needs to be fixed..😪. Thank you and i will definitely come back 😉.Mel 😷2020😎

Il
Review №45

Awesome service, very thorough. Left the car super clean and detailed after an oil change and inspection. Will come again. Thank you AG Automotive for your amazing service!

Ro
Review №46

I had ask a question and AG auto (kirk) got right back to me with an answer to my question. My question was about oil change for an RV. And kirk ask if theres anything else they could help me with, they were very professional and kirk sounded very experience and knew what he was talking about. I felt very satisfied with his answer it made me feel more confident and safe about my RV oil change. I recommend AG auto to anyone who has a question about there automobile RV truck ECT: Thank you kirk and the AG Automotive family. 😎1Love🚘

Jo
Review №47

After my 2008 Sprinter with 327,000 miles had a turbo failure coming home from Glacier National Park, AG Automotive was recommended to me by a trusted friend who also has a Mercedes Sprinter. He told me AG was really thorough, friendly, professional, and definitely cheaper than the local Mercedes dealership. “Saved me thousands” was his quote. That’s a pretty good endorsement.I have used the Mercedes dealership for a few things and have no complaints,(except cost?) but it’s nice to know there are options. And, I have taken my van to another mechanic in Portland that works on Sprinters that I can’t recommend. So I have some experience in the “when your van breaks down” department. If you have an adventure van, you know that these vehicles are also your home, your dreams, your way of life, almost a member of your family- so finding a mechanic that you trust is paramount. Here’s what I can I say about AG Automotive: they are awesome! Kirk was quick to get my van diagnosed, great at communication and kept me in the loop at all the right steps. I felt like they did the repairs super fast but didn’t cut corners. They gave me a great warranty on the parts and their work. I will definitely take my van back to them for all my repairs. Kirk and the AG team went above and beyond to exceed my expectations.

Da
Review №48

This is best mechanic shop in the city! I stumbled across AG as I was scrambling for a quick fix since my tags were about to expire and I needed a quick DEQ test. My DEQ meter sensor had shorted out so no stations could help me out. I took it by and Shawn, the customer service advisor, greeted me kindly and had a mechanic replace the circuit on the spot and free of charge! Amazing. I was able to get my test and my new tags with no issues.I brought my car back for serious brake work that was overdue. They got everything done in two days! They even provided a loaner car so we weren’t stranded. This place provides great customer service, including rides to and from the shop if you need it, good communication with the customer, and quality work. Car runs great! I don’t know how they compare price-wise to other places, but that matters less to me for a big job like brakes. I want it done well. This is the place to go. It’s off the beaten path near Costco in East Portland but it’ll be worth it. I’ll be back for sure.

Sh
Review №49

I dont like car problems, but I do like AG Automotive. They helped me fix my truck and I rented a car from them while they fixed my truck. Great service!

Er
Review №50

Extremely helpful in a pre purchase inspection. Hands down some of the most helpful info. I got a 101 on all the diesels on the market.Shawn your the best. Thank you so much for the time and attention you gave to our situation. Thank you for your honesty! Highly recommend!

Jo
Review №51

They were very helpful and honest on trying to save me money and time after all time is money. They sent me to a business that saved me from spinning my wheels. Thanks AG Automotive you have my business.

Lu
Review №52

They do WHAT they say and say what they do.update--I have now had 4 trucks serviced hearand I am a satisfied customer.are they the cheapest-noare they the most expensive-certainly not .to maintain a vehicle the right way is not going to be free and its important to trust your mechanics and there shop and these good folks have earned that trust with me

Ti
Review №53

I do not pretend to know a whole lot about car stuff. Luckily, AG Automotive is a place that knows a heck of a lot about cars, and has great customer service to boot. They helped me out when my car suddenly wouldnt start, and kept me updated during the whole diagnostic process. Their rental car was pretty inexpensive and my final bill came in quite a bit under the estimate. Im very pleased with their service, and I plan on making this my go-to place for car service and repair!

He
Review №54

The young lady that helped me was very polite, and professional. She performed my DEQ too test and also helped me when I had an issue with my form of payment. Thank you.

Za
Review №55

This shop is awesome! I brought my 2000 f250 super duty 4x4 for an inspection and repair of a fuel leak. The inspection was the most comprehensive Ive ever had. They identified and fixed the fuel leak quickly. I had them do the work for most of the identified issues. They are quick with repairs and test drove vehicle to assure results. I bought this vehicle to get around in during winter and i appreciate the work done. Just drove to Newport and back last weekend and truck is running great! Major improvement from before. Thank you.

Ca
Review №56

In the midst of these times, the fact they are providing free inspection, a free oil change, and free sanitization to our healthcare care workers speaks loud! I’ve always been a true believer that actions speak louder than words can ever do. Thank you for your kindness and may we all stay safe.My car will definitely be coming back for further services.

Ke
Review №57

Called them with a mechanical problem told me what the problem was and they was right I would recommend this shop to anyone thanks AG AUTOMOTIVE

Ur
Review №58

The staff was amazing. They took me to Costco and back while my car was getting worked on. Talk about personal service!!

Da
Review №59

2 words come to mind when I think of my experience here, Efficiency and communication. In general they really just went above and beyond my expectations for an auto shop experience. I came across them online looking up auto shops that offered DEQ emissions tests since the stations are currently closed and I know I also needed some work done to pass and keep my registration valid. I’m currently working as a delivery driver in my personal car so it was imperative I get this handled ASAP. Everything from calling me and keeping me updated on the work to the complementary ride home, sanitizing my car, extra engine cleaning they did for free and getting this all handled and me passing DEQ on time to keep working was a great experience and I highly recommend them.

He
Review №60

They picked up my vehicle at work and brought it back. It was great! They gave me a free oil.chamge because I am an RN and I really really appreciate that.

Jo
Review №61

Very communicative. Walk me thru everything. Very professional.

Da
Review №62

AG Automotive Repair specializes in diesel trucks and that once again did a outstanding job for me when I could not resolve the issue. I know it will be done right the first time and recommend them to any one in the Portland area. Take your chance with the dealership or go to AG Automotive and know they will find the exact problem with your truck issue, Engine, Running train, Electrical, Transmission, all.

To
Review №63

I recently had my Ford Taurus X worked on for a noise in the front end. They diagnosed the problem, communicated with me about what was being replaced and why, did an amazing job of clean up, car was cleaner after going to AG than before. I would recommend them to anyone. Thank you AG team!

Mi
Review №64

Took my car in to get emissions check and compliance certificate thru DEQToo. In addition, Shawn went online and took care of my vehicle registration renewal after getting the emissions compliance certificate . All in a few minutes with no appointment. Saved me a long wait at the DEQ check station where waits are long after recently opening up. What a great alternative and much more pleasurable than sitting in a car idling. Thanks Shawn!

Jo
Review №65

Called, Sean answered, made an appointment. Went to appointment, Sean took care of me, he made sure I was satisfied. Great!

Ka
Review №66

I was very well treated and was very impressed with all they did to help me and my car. I highly recommend them, great service and great smiles.

Je
Review №67

I took my to AG Automotive for the first time to get the DEQ test done. Everyone was so nice beginning with the phone call to see if I needed an appt. Julie and Shawn are the ones I dealt with the most and they were so nice and professional. They left me with a very good feeling and I will recommend them to family and friends. It was much more pleasant than going through DEQ for the testing and they took care of everything.I am going to make them brownies!!!Jeanne

J
Review №68

AG picked up and delivered my girlfriends car once they changed the oil. The were right on time to pick the car up, they even cover the seat and wear gloves while in your car. I was surprised how much they did during a oil change. During the oil change they even informed me about a light that was burnt out and didnt even try to up sell me on it like other shops do. I will be bring or have my cars picked up and brought to this shop from now on. It was such a easy process!!

Pa
Review №69

Just wanted to say how much we appreciate Andrew and the AG Automotive team. They performed a very thorough pre-purchase inspection of a vehicle we were considering buying. The inspection and documentation were extremely detailed and Andrews post communications with us have continued to help in our decision.Thank you,Paul & Shawna Boolen

Ho
Review №70

The customer service was awesome, Shawn was very helpful and didn’t try and pressure me on any services. They kept me updated on the progress and were accurate on the timing of when the work would be completed. I have found my new shop.. I highly recommend them for all your auto needs they are awesome!

Ne
Review №71

My transmission was acting up in 2nd gear on my Sprinter Van after arriving in Portland and I had no clue who i could trust.Looking for a mechanic that opened early (they open at 7am and work hard) I reached Shawn at Automotive. He was energetic and had a lot of knowledge on my type of vehicle.After bringing it in, the crew got to the root of my mechanical troubles and shortly after had a plan in place to get me back on the road the next day.Thanks to everyone at AG Automotive for making it an easy experience.

J
Review №72

Where do I begin? I had saw an advertisement from AG Automotive offering a free oil change for healthcare workers during this trying time with Covid-19. From the beginning with scheduling an appointment, their customer service was immensely compassionate, and outstanding. Their technology is up-to-date with the upmost understanding of the details of your vehicle. AG Automotive went way beyond my services of my free oil change. I had a light out and several other issues that their expert mechanics found and they fixed them all for free!!! I was so relieved and grateful that my heart was humbled. I found my new mechanic forever. Their integrity and professionalism is what we all need these days AG automotive is hands down the best.

Na
Review №73

How did I not know about DEQ Too? I went to AG Automotive and got the emissions test and they sent in the results (passed😊) and they took care of the registration too. Id been waiting for the DEQ to reopen and then found AG.So easy, great service. This is the way to do it! Forget going to the DEQ.

Ty
Review №74

Really friendly and professionalService. Would definitely choose them again for my next needed repair.

Ch
Review №75

The staff and service at AG Automotive are outstanding! They have been helping me put my 92 Dodge diesel pickup into top working condition, prioritizing needed safety repairs and respecting my timeline and budget. And everyone at the shop is courteous and friendly. It’s always a pleasure to bring my truck in for service.

Ma
Review №76

Very please with the kindness and appreciation of them eith the customer. Amazing job . 5 star care to me dnd my car. Thank you very much.

Li
Review №77

My first time there and I had a wonderful experience. They were helpful and explained things clearly. I feel that they will take excellent care of my vehicle.

Ch
Review №78

I appreciate both the professionalism and their friendliness. I trust them to be fair and to do the job right. I also like that its a father and sons family business

Mo
Review №79

Thank you, AG, for performing my DEQ test during this time when so many places, including the DEQ test stations, are closed. My experience was so quick, easy and safe. You took care of everything for me! I now just wait for my tags.

Ga
Review №80

Ripp off. And they would not give me an itemized price breakdown like you get at every other auto shop. Seems suspect.

Ch
Review №81

I do not recommend this auto repair shop. Invoices lack transparency, were padded with fees for services/materials not rendered and management failed to provide updates. My story: First visit I was charged the maximum amount quoted which was $326 for approximately 2 hours of diagnostic work. I did not request but received a free courtesy inspection which took another 2 hours. I was told the inspection uncovered multiple issues needing repair, however, I knew these issues were not problematic. After I complained, the manager agreed to split the $326 but only if I agreed to let them perform the work needed to resolve the original issue. I was quoted $570 for installation of rebuilt part which would take 5-6 working days. It took 2 weeks and I was charged $655. During those 2 weeks, I initiated all calls even though I requested to be updated. BEWARE: Neither of the invoices I received were broken down separating the individual costs for labor, fees and parts which provides them the opportunity to embed additional cost. I was told their computer system did not allow them to separate costs, a deceitful practice which has become all too common.

Da
Review №82

So far. Working on my truck

Sh
Review №83

Very helpful, got my DEQ certification and sent to DMV in just minutes. Bryan was professional and friendly, we actually spent more time talking about and showing pics of our respective dogs than the whole certification time took.Theyd recently remodeled the interior of the office area and I was pleasantly surprised at how tidy and welcoming it all was.

An
Review №84

Even my first time in the shop was a five dollar buy, an easy fix! I was treated like I was spending thousands of dollars thank you for your knowledge and your professionalism and I will be back!

Ha
Review №85

AG automotive is the best repair shop for your truck. The service manager Kirk is very patient and nice. The diagnosis report for the truck is very impressive for the detail info. We are glad to get the service at AG automotive and believe we will develop a longterm relationship with AG automotive.

Ja
Review №86

These guys are excellent. They are honest and willing to discuss repairs and issues with transparency. They do an amazing job of documenting what they find and are willing to go over every detail. I wish more businesses operated on this level.

OV
Review №87

Great experience here. Very thorough when going through my LMM Duramax, they made sure to inspect every part of my vehicle and were upfront about all of the mechanical issues. They did a great job repairing all of the major and minor issues that my vehicle had. 5 stars to this shop. 👍

Je
Review №88

Phenomenal experience start to finish after we put gasoline in our diesel truck. Excellent communication, documentation, speediness, and final product. Online inspection documentation with pictures of everything found. Also coordinated the tow for us and scheduled an appt. for us for a warranty shock replacement elsewhere. Clearly a large shop built for customer satisfaction. Well be back.

Ja
Review №89

Excellent service and very attentive, pleased with quick turn around.Also very thorough

JR
Review №90

I have an 82 Toyota diesel pickup, which I absolutely love & hope to keep on the road for years. After my glow plugs started to fail, I had to to shop around for an auto mechanic for the first time. Reading lukewarm Google reviews about AG Diesel, I had some trepidation about bringing my truck here, but ultimately decided I wanted to bring it to a diesel-specific shop.I have no regrets about bringing my vehicle here; the service was very thorough, & all technicians & employees professional, polite, communicative, & knowledgeable. The diagnostics that were performed were indeed meticulous, as other customers have pointed out, but having such a clear indication of existing & potential problems makes it easy for me to plan for future repairs, & make informed decisions about my trucks service.Due to the lack of availability of parts, my repair ended up being very expensive. However, the mechanics went above & beyond to retrofit my truck with newer, more reliable components. The budget was clearly communicated, so I knew exactly what to expect.I fully anticipate bringing my truck back here for any repair & service, mostly for anything engine-specific--I may try to compare prices with other shops for non-engine services. I cant currently speak to how competitive their prices are in comparison, but I feel like my vehicle is in good hands. If my experience is at all indicative of their business, I feel they ought to deserve more positive reviews, & customers should feel confident that AG Diesel is a competent & qualified business.

Je
Review №91

AG Automotive was very professional servicing my 2004 Dodge 4x4 diesel truck. It broke down on the freeway and I had it towed to AG Auto based on someone’s recommendation (break down was across town from my home). Kirk was there to greet me at the door, no problem getting into a service bay and work started the next morning. They did a thorough vehicle inspection and kept in touch via my preferred method (text). I was informed of the estimated costs as inspection and work progressed and we easily agreed on scope of work. Final cost came in slightly below the latest estimate. Diesel trucks are not cheap for parts or labor but for that you expect professional grade work. AG Automotive did not disappoint and I am very happy with the prompt excellent work. Kirk was super easy to work with and his mechanics are great (never met them but their work says everything). I’ve had work done by great service departments and incompetent wrenchers. AG Automotive is top notch.

Em
Review №92

Walked in for a DEQ test. Everything was done in minutes and they even take care of all the DMV requirements for you on site! So easy!

Ja
Review №93

Weve used AG Diesel for over 10 years and they have always done an excellent job taking care of us. Besides doing the agreed upon work quickly and at a fair price they also do the little things that make you feel like you picked the right mechanic shop, like when I picked up my truck and seeing how clean it was inside. Shawn and Kirk are always friendly and very helpful when asking questions. Great work guys! - Rick Wehage.

Ma
Review №94

Any one who is in need of diesel repair, I highly recommend this place. Shawn, the technician working with me, was very friendly and knowledgeable. Everything was done in a very professional manner. And most important of all, it was done with full disclosure, down to the most minute detail. Above all, a five star experience!

Er
Review №95

Great team and outstanding shop for diesel owners. I needed my turbo replaced and now its running buttery smooth like new. Kirk was my lead service manager and he did a awesome job explaining all my options and services. I was previously taking my car to a shop nearly 3 hours away in Eugene (I live in Hillsboro) because I couldnt find a good local diesel specialist. AG Automotive runs a tight ship and will definitely be getting more of my business in the future.

Al
Review №96

$2066 Rear drum brake jobPros: Extremely nice and personable staff. Extremely thorough inspection for $100Cons: Extremely expensive and not as through as Id hoped for the money! After inspection I was told I need a complete rear brake job $2066 just for the rear DRUM brakes. Then after they did that I was told that the brakes are still soft and the real issue is the master cylinder and brake booster and wanted another $800. I said no and did it myself. Brakes work great now! Dont get me wrong, they did a clean job for $2066 on the rear brakes.After I paid and drove home, the auto trans was kicking really hard between gears. I called them and they wanted me to bring it back for them to check fluid level. Fluids were fine but then I got under the truck I saw the problem was they forgot to plug transcommand module back in and the cord was just dangling there.Given to do over I would gotten the inspection list and shopped around. Im not trying to disparage the shop, only to relate my experience there.

Pe
Review №97

Great place for your diesel repair. You definitely get what you pay for here.

Da
Review №98

Very thoughtful, organized, nice, and with sterile technique (during these covid times..)

re
Review №99

Needed to renew my registration and all the DEQ sites were closed to to COVID19, found AG online open. No waiting, fast friendly service. In and out in 15 mins.

Am
Review №100

We bought a ‘06 F250 diesel last year and knew we were going to build a close relationship with a maintenance shop somewhere. AGDiesel rose to the top of the list after visiting a few other known facilities. AG is a full service house - they will do everything from cleaning your windshield to complete motor rebuilds. We had a good deal of work done to get our truck into reliable shape. The work wasn’t cheap, and we could have ignored a few of the recommendations, but we have had solid reliable performance since the work was done. We have had the truck a year and about 10k miles now, and we still like these guys. We run a small farm and use the truck a variety of tasks from picking up parts in town to hauling several tons hay and livestock. Lance is our man, and is very thorough when explaining what’s going on. He takes the time to make sure we understand why we’re investing in the work. The truck comes out of the shop looking good, working correctly (and maintaining its resale value)!

Information
100 Photos
100 Comments
4.7 Rating
  • Address:12410 NE Whitaker Way, Portland, OR 97230, United States
  • Site:http://ag-automotive.com/
  • Phone:+1 503-253-1747
Categories
  • Mechanic
  • Auto radiator repair service
  • Auto repair shop
  • Brake shop
  • Car repair and maintenance
  • Diesel engine repair service
  • Oil change service
  • Tire shop
  • Truck repair shop
  • Vehicle inspection
Working hours
  • Monday:Closed
  • Tuesday:7AM–5:30PM
  • Wednesday:7AM–5:30PM
  • Thursday:7AM–5:30PM
  • Friday:7AM–5:30PM
  • Saturday:7AM–5:30PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
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