To begin with they answered the phone when I called, and then they answered all my questions. Then they made excellent product recommendations and scheduled our installation within two weeks of my call, which is good considering the COVID demand spike, and they did a wonderful job! Great no nonsense customer service and great quality work. Thank you!

Quality service and friendly staff. I had a great experience with the crew from Rack Attack, they made it easy and were happy to provide all the info I needed. Im very happy with the cargo box we purchased, and the installation of the racks and box!

Excellent customer service. Needed locks for my new rack. They dialed me in! Keys were quickly matched to my other Yakima items and they gave some great tips on protecting my bikes.

Rack Attack Rocks! Knowledgeable and quick to research and answer questions. Got the exact rack I needed with absolutely no hassle. I shall return should I need their services or products.

Great Customer service, turn features into benefits for me. Plus they gave me a military discount.

Taylor was very helpful, knowledgeable, friendly and all around great to work with. I was impressed by the whole experience and would definitely go back there. They have a lot of goods beyond racks at their shop, so beware, you may be tempted to buy a lot more gear when you get there!

We have purchased many rack systems and rack accessories from Rack Attack and they are always friendly and very helpful.Installs have always been smooth as can be. Great communication and up front about time and cost.Will continue to use Rack Attack as long as I am in Portland.

Every time I need help with my Racks Rack Attack has been there to assist in any way necessary. Would highly recommend this location and company to anyone needing rack assistance.

We were heading out of town the next day and needed some extra luggage space since my son invited his friend. I looked online first only to find that everyone was out of stock. I Googled local dealers for it and found Rack Attack. When I went in, they were 100% completely honest and pointed me to exactly what I needed. Inventory was a little light since its vacation season but they had the one I was wanting and the price was lower than what I was finding online. They were super helpful and quick. I was in and out in less than 20 minutes and that was with me asking a lot of questions. Thanks again Rack Attack for the help and saving my vacation!

I inquired on the phone about a product I wanted, the associate searched all the stores to find what I needed. Unfortunately the product I wanted was not available but he suggested an alternative product that would work for us and we picked it up that day. Great service that reinforced the buy local theme. Thanks to all the staff at Rack Attack, Great job!

Called ahead to ask about 2 different kayak racks Was told had several of both in stock When arrived was told they didnt have either and employee tried to sell me a used rack When asked questions about the one I wanted he didnt have a clue. Fortunately another employee overheard and stepped in. Be careful who you get to help you

John answered all of my questions and even helped me out with finding parts at their other store. Very friendly service. Go here!!!

Easy to deal with and the tech was able to answer the few remaining questions I had after doing research online on their website. In and out in 10 minutes. It was a great way to purchase a bike rack!

RackAttack is one of those rare companies that bends over backwards to do great work, and please their customers. Would that we had more like them! They did a great install of a Rhino Rack and iKamper Skycamp Mini rooftop tent on my new Jeep Wrangler 4xe Hybrid. Solid, clean, neat and on-time.

Recently I was looking for specific Yakima landing pads and racks that were sold out everywhere. They had them in stock! They know the products very well. I’ll definitely continue being a customer here.

The location is pretty accommodating. There was a mix-up with the installation appointment when I arrived at the location, but they offered to get the install that day. Work done was great. I was also looking to get a crossbar + cargo box set up and the individual there answered my questions and sent me a quote. Overall a good, frictionless experience.

Knowledgeable and friendly staff. prices were reasonable and communication was great.

Our car had a bare roof so they had to build me a mount from the ground up. Excellent work. Most customer service interactions were good. The install took a little longer than they said but they did an excellent job. I would come back!

Very attentive staff will make sure your setup works for your needs and vehicle. When it comes time to upgrade, you can also trade in your old parts!

Excellent customer service! The team helped me select the perfect product for my application. The item I chose was in-stock and I was out the door in no time.

I couldn’t buy a new Thule rack for my 2015 jeep grand Cherokee because they didn’t know how to get the factory rack off. Definitely avoid this place.

Staff are friendly and quick get job done. Definitely would recommend. Thank you. I love the way the rack looks.

Excellent aftercare through a damage event. Prompt, clear communication. Thank you for getting me going again.

Wow! So easy! One phone call to find out of they had the cargo box that I was looking for in stock - (they did)... stopped by the next day for the installation, which was super fast, and I was all set! Fabulous customer service!

Excellent customer service and lots of cargo boxes in stock, when even Amazon, LL Bean and REI are totally sold out.

These guys helped me out tremendously after U-Haul more than tripled my price of a trailer two days before my move. They helped me select a suitable storage system for the roof of my car and guided me to make smart buys as opposed to trying to sell me the most expensive thing. Check them out if you have any car rack needs.

The service was excellent. I was able to get the Yakima Exo products I wanted on order.

Taylor or Tanner I can’t remember his name. Is the man!! Totally helped me with a quick fix solution and was super cool. Give that kid a raise!👏👏👏

This place is great. I looked everywhere for the right rack for my car and no one had it then i called them and they had the right one and had it ready for me when i showed up.

I was happy with the service and products. They recommended an individualized solution that has worked out well. The install was done before the time estimate given.

Great service and experience. Super helpful staff.

After buying our new cargo box at the Tigard location due to just where we were at along I-5, we wound up finding it more convenient to return to pick it up the next day at the east Portland location. They were fast and efficient installing the box, despite us buying it from another Rack Attack. Friendly and great service! Thank you!!

Rack Attack’s friendly and knowledgeable staff helped me get a Yakima LoadWarrior on order and ensure it would fit my vehicle. A few days later I was able to drop by and pick it up, no problems to be had!

Bought a new wind fairing from here. No issues with service or the product itself, however, I received a open-box fairing that was passed off as new. All of the packaging inside was torn and somewhat taped back together. Fortunately there were no missing pieces.

The store was clean and fast working and really did amazing with help and getting me taken care of fast and was very respectful and kind all the way around. If your looking for an amazing place to get a rack and get taken care of this is the place to go 100% of the way from start to finish they will take Care of you. I’d go back any time for anything to do with any of my cars for there racks and to be taken care of the proper and correct way.

Had a really good experience with great variety to look at since I wasnt sure what I needed, and helpful staff that let me in the right direction. I ended up getting a great set up for our vehicle.

Rack Attack had an item in-stock that was unavailable on-line everywhere I looked. The staff was very helpful and knowledgeable about the product and helped us install it in the parking lot.

This place and these guys were great. They did a custom install on my 2016 F-150. The customer service was amazing, they talked me through my options and were super patient and helpful with me. I definitely got the feeling they were more concerned with getting me what I wanted and needed more than making a sale or selling me stuff I didn’t need. They even took the time to take me into the install center and show me how they put the rack on my truck. I haven’t had a chance to put the cross bars on it yet, but I am positive everything will work.

We went looking for a cargo rack for our Subaru. We are novice and knew nothing. The staff was top notch! There was zero pressure and we knew they just wanted to give us the best product for us. We were literally in and out in less than 30 minutes and they even put the product on our car for us!

A+ Recommend. They are helpful, knowledgeable and quick. Very efficient and positive experience. Challenging to accomplish in many ways these days. Taylor & Co. are great. Quick call, had our items pulled together in/out. They make me wish I had more trucks to put racks on. ✌🏼

Customer service was great! Popped in with a question I had about some parts.They found the parts I needed, and made my day easier! I was able to install the rack I needed parts for that night. Thanks guys!

Rack Attack Portland-East are a great bunch of guys.. They installed a roof rack, basket and an awning for me. I went to them rather than the dealership. Price wise they are a better deal, than the dealership. They were knowledgeable about their products and patient with all my questions. I would highly recommend Rack Attack Portland-East.

Service tech checked out our camper van and was clear about what was and was not feasible for getting a canoe rack to go over our air conditioner and a Thule storage case installed. His recommended solution worked perfectly and makes transporting our canoe on top of the van easy and secure!

Update:The manager, Taylor, made an appointment with me to review and verify the installation.He put our car up on ramps, reviewed the connection points where the hitch meets the subframe, and reviewed the capacity and limitations of the receiver in detail.He also supplied me with a support strap and refunded the cost of the frame adapter.Overall, he took the time needed to make me feel comfortable with the installation hence the change in my review.............................................................Original review:Purchased a hitch and hitch mounted Thule 4 bike rack.What no one told me is that the class 1 hitch isnt necessarily rated for the torsion imparted by mounting 4 bikes. This would have been nice to know at the outset.Further, no one explained that the hitch required a support strap to use the rackTheir manager did respond to my purchase survey.

These guys have always been great about helping me with my roof rack needs. Very knowledgeable, fast and efficient.

Solid service. Solid knowledge. Solid timing. So SOLID!!!!!

Fast. Efficient. Market prices. And good service. Would recommend.

Ripped off! Overpaid for a simple roof rack system. Partially my fault for not shopping around more but after I purchased and installed the rack I found the same system for almost $200.00 less than what I paid for it. The worst part on Rack Attacks behalf is that I chose to have an emailed receipt and still have yet to receive it. No one will answer my calls when I call this store. Also the person helping me at this store wasnt the nicest. Ill never purchase anything from this store again. If youre in the Portland area dont waste your time or money here. Go to Rerack, much cheaper and they are definitely friendlier and more helpful.

I rarely use reviews as an outlet to express frustration, but Rack Attack has simply left me no choice. I had a rack system installed in June. In August, on a crowded freeway, the system and everything on it flew off the roof of my car. When I brought the car into Rack Attack to have the system fixed, they informed me that this had never happened occurred and assured me they would take care of the damage. However, the on-site manager didnt have the authority to do anything, so I waited months for him to speak with someone at corporate to come up with a solution. They never responded. Finally, I had to threaten legal action just to get a response. They responded by saying they would replace the system, but that the damage to the car was my responsibility. One $3,000 roof replacement later, and I cannot get Rack Attack to return my emails or calls for the refund or re-install they offered me. I have called the manager directly, I have called corporate, I have sent email after email, and been ignored. Finally I made an appointment, which I showed up to find there was no record of. This is the most pathetic, bush league operation I have ever done business with, and I have considered showing up to the store to stand outside and warn people about their behavior until they make this situation right. If youre thinking about racks for your car, dont buy them from these children. They dont deserve your business, and if anything goes wrong they certainly wont make it right. They either dont have the desire or the brain cells. My guess, its both.

Rack attack is awesome! Ordered a rack and they made it easy for me to pay over the phone and just pick it up! They brought it out to my car. Such a great experience and the employees are very helpful. This is the 4-5th time I’ve got rack items from them and they are always great.

Stopped by for a quick check in of a roof rack staff was nice and provided me with multiple options. Fast service all wearing masks, and paying attention to social distancing.

Repeat customer here. Always great service, knowledge, price, and selection. I no longer think to shop anywhere else for my rack needs.

Been here a couple of times, once for a new rack and once for a replacement part. Both times, the workers were knowledgeable and efficient in helping me out. Recommended.

Ben was extremely knowledgeable, Uber helpful and provided tons of great paddlesport advice while helping me find a great fishing off. Ill go back again for their great customer service alone not to mention a wealth of great inventory

I just had my second service done by this team on a second truck. This operation is pro and the guys all took care of me. Theyre as busy as Ive ever seen them, yet they handed all of my questions and did an excellent job on the install. I would recommend these guys always.

Great customer service and prices.

These guys helped me out in a jam. I needed two small pieces for my Yakima rack system and they were super helpful! Highly recommend them.

Excellent service from Mike, who recognized me as a prior customer (even with face mask). Did not have strap for bike rack I needed so GAVE me strap from floor sample. Definitely will come back for any further equipment I need. Hands down, best service.

Horrible communication. Ordered a hitch on 10/19, went in on 10/30 for my scheduled appointment to get it installed. When I arrived I was told it didnt come in. Not even an apology, or a sorry we should have called you. Its like it didnt even occur to them to reach out to me to tell me not to come in that morning for the appointment they had scheduled with me. I waited weeks longer with no communication from them, and finally just cancelled the order. I get the whole manufacturing delays Covid is causing and have no problem with being patient, but to not even have any consideration for your time makes you feel like you dont matter.

Rack Attack are always super helpful, experts in the furled and go the extra mile for service.

Had a great experience with Rack Attack! They were super helpful with helping me get the roof bike rack that I wanted. They provided great customer service and had everything ready to go when I picked up the rack!

Very positive experience the staff had knowledge and helped us get what we needed

We stopped in unsure of what to buy. Answering a few questions, the service attendant quickly had the option we wanted ..and in stock. We were in and out in

The staff are extremely helpful, and they know their stuff when it comes to racks and how to install and repair them.

Outstanding buying experience! Rack Attack had the product I wanted, at a very competitive price, and Eric, the salesperson/technician was terrific. He not only demonstrated how to use the product and answer all my questions, he installed the rack (Thule ski rack) on my vehicle in just a matter of a few minutes. Thanks for a wonderful job! I will definitely go back to Rack Attack Portland-East for all of my outdoor needs in the future.

Milo was fantastic! I really appreciated your help!

They had very few Saris parts but had the part I needed!

Super friendly people! I got a rack put on my Honda Fit and they installed it so fast!!

The guys @ Rack Attack are knowledgeable, fast & saved me money! They asked for me to leave my vehicle for 90 minutes or so, and were done in under an hour!

I got great support from the guys in selecting and attaching my rack and box to the car. Id actually put the rails on myself, back to front!! They didnt hesitate to swop them around and attach the box, great service.

I had a great experience with Rack Attack. They were very responsive, knowledgeable and the pricing was reasonable. I also liked the variety of items on display to help me with my decision making.

I needed help installing my Yakima rack landing pads into my Highlander that had stripped factory holes. Nick looked at the car right away and fixed the problem within minutes. Ive always been happy with the Rack Attack customer service and quick solutions.

Great communication. Helpful with providing options. Timely completion of work and incorporated some pieces we already had into the installation. Very likely to go here for future rack/carrier needs.

Taylor and his team greeted me with smiles behind mask. That first moment set the tone of the visit. Taylor listened to my wants and needs and asked very good end use questions. When he suggested one brand, I let him know that I had had experience with another and was more inclined in that direction. He backed up a bit and provided me with a more focused response to what I was looking for. He quickly checked to see if everything was in stock. It was- hooray! At that point, Taylor and his team leapt into action and installed my purchase with care and professionalism I encounter not as frequently as I like. Even though my Jeep is older, Taylor and his team treated it as if it was a brand new. Im definately going to go to go back when Im ready for some additional accessories I need later.

Have been here more then a few times. Every time has been awesome. The customer service and sales staff knowledge and helpfulness always makes me come back. They have great products and are always there to answer questions and concerns. Definitely a great place to get your rack on!

After visiting ReRack and them not helping me get options for my 2017 chevy cruze hatchback, I found Rack Attack. John helped me find a roof rack for my newer model vehicle. I am lucky to have come across this place and I highly recommend checking them out for roof racks, cargo boxes, and tons of outdoor gear. I will be returning here for all my future roof rack needs.

This is the second car rack we have purchased from Rack Attack and I won’t go anywhere else! I have checked out others but this place is the only one that I feel has the best customer service! Fast, friendly, and above all, knowledgeable. We got a quality rack and an even better install.Steve M.

Great service, friendly staff, market prices with free installation... Whats not to like! Thanks guys

I had just purchased a kayak next door and already had another at home. I went across the hall to rack attack. They knew their kayaks as they knew my old perception is 11ft long. We went through the options and vendors and what my suv can hold.i made my choice, paid, and 30 minutes later I was driving away with my new dagger kayak with two kayak system. Awesome service

Great service. Simply came in to see if they had a couple spare parts for my Ridgeback. They hooked me up with what I needed. Thanks Rack Attack!

Highly recommend this place. Knowledgeable, friendly and work on a great timeline. Mostly however, I’d like to applaud them for going above and beyond to resolve any issues that arise. These folks really care about their customers. I recommend them, and feel comfortable certain they will get my business in the future.

Awesome service after 6 years they fixed me up with lost keys for my Yakima saddle racks for my Kayak at a great price

They led me to believe a certain kayak rack was best for me, but wasnt. And they wont take it back because its out of the box.I wouldnt recommend buying from them.

Great service from this place.They met my needs, even when I was looking for a really quick turnaround on the Pioneer Platform system. They 100% delivered.The staff here also helped educate me on how to properly use. Thanks!

Great experience, bought a Küat hitch mount rack, was talked into a less expensive model by the sales staff based on my use description. I totally appreciate that! Great service, everyone at the shop was friendly and educated about the products. Will definitely come back for other rack needs.

Awesome experience here. Called up and spoke to Nick... he was extremely helpful, asking specifics on what I was looking for and walking me through his initial thoughts. Within 5 minutes, I had some quotes for different options in my inbox. Stopped in the next day and in less than one hour I had my new roof rack and cargo box installed. Great service and fair prices... I cant imagine a better experience anywhere else. Really glad I found this place, and will definitely be back.

My experience with rack attack and Taylor Smith was truly a good one. As a first time kayaker Taylors help with all the time and information he provided really helped. So much so that my sister has decided to order all their racks and accessories for her whole family. I shall recommend them always.

They had the bike rack I wanted when everyone else was out. Quick efficient service! Thanks Rack Attack!

Visited the 2 stores in Portland. Received great customer service at both. Will recommend to others.

Taylor and Johnny were wonderful to work with and provided me with numerous options, an accurate estimate, and assisted with assembling - highly recommend this knowledgable and energetic team at Rack Attack East!

Never had a bad experience. Knowledgeable staff, and willing to take the time to tell you everything you want to know. Thats good customer service! Prices fair and market based. Installs happen clean and quick!

My second superb experience with Rack Attack to date. Theyre friendly, knowledgeable, and work to get you kitted just right. Definitely the go to place to get a roof rack or other car accessories of that nature.

Bought Yakima rack a couple of years ago - extremely knowledgeable staff at time. Had some issues putting it on the week; went to the store, person behind desk helped me out, was quickly able to replace key, tolerated my stupid questions. Really, really appreciated the help. Highly recommend.

Very friendly and helpful staff. Im very pleased with the tow hitch install they did for me and am going back to have them install a lock on the hitch. Work was done thoroughly and on time, and all of my questions answered by a knowledgeable staff. Thanks, RA!

Easy to work with. Communicated thoroughly with him throughout the entire process. If you need a hitch or a rack. This is the place.

This place is just truly great. I had their Supervisor, Eric, install a custom Yakima rack on the roof of my WRX, and it looks and performs perfectly. He showed me all the different options to choose from, and thoroughly explained the benefits of each component. For the install, he reassured me everything would come out perfect, and let me inspect the vehicle before making any final alterations. I had a minor issue with a mount about 6 months after the install, and Eric and his team took care of me right away, fixed it the same day at no cost at all. These guys are the best in the business, and I love that service is their priority. Thank you again Eric and your team!

Ok so forget the cool name. This is a great store with a great selection and a great staff. Theyre fast, efficient, knowledgeable and honest. This crew (shout out to Mike!) Has real-world perspective on their equipment and can provide you with (not only) background info from personal experience but will work with you to make your perfect configuration. My time here was great and plan to be back again soon. PS if youre waiting on an install, Loyal Legion is right around the corner 🤙

Very professional and knowledgeable folks at Rack Attack. They installed a rack and box on our car in a couple of hours, working us in to their schedule (we did not have an appointment). Totally satisfied with their service, would highly recommend.

This team was awesome. They were friendly and clear about all expectations, saved me money relative to the competitors, scheduled me promptly, and completed the installation in far less time than I expected. Highly recommend.

Were often mountain biking, paddle boarding, kayaking, skiing, towing a camper etc, all of which requires additional equipment on the car. Ive been coming to Rack Attack for years for tow hitches, roof racks, trailer wiring, hitch mounted bike racks, roof mounted bike racks, cargo straps, rocket boxes etc. Weve found car dealer and OE equipment is often not adequate for our use (ex: dealer roof racks arent wide enough to allow both a cargo box and a paddleboard or bike). Rack Attack has a huge selection combined with wonderful knowledgeable staff who go above and beyond to help. Prices are often equal or lower than online. And if its a simple install, theyre happy to do it for free. They have a host of parts in the back for that one piece you might be missing when switching racks between cars. Ive also found Portland East tends to be less busy than other locations. This is the place we recommend to all our friends! Taylor and team keep doing what you do!