My experience has been amazing! Michael is the best of the best. I walked in with my old phone that started having issues. I bought the new S21+ after Michael explained all the advantages, clear screen, my videos are now excellent! I am so happy Michael was here to help me. He didnt rush me . I felt so comfortable. He is the best of the best. I have started a fresh start on life and it now includes a new phone thanks to Michael!! The best of the best !!!

The worst experience I have had from a AT&T store.. Had to wait 30 minutes because the store opened late. I was told he had a meeting in the morning (put up a sign then don’t make your customer wait). After waiting, I get hit with rude employees. Guys if you don’t like your job, then quit and find something you will enjoy. Btw I was in location not to waste your or my time. I was there to add 3 lines for my grand kids. Don’t worry at&t your other store still got my business.

This branch has the best customer service I have ever experienced. Mike went above and beyond to help my family and I with various account changes and upgrades and handled everything quickly, expertly and we are extremely satisfied with the service provided. The staff here are all welcoming, friendly and will do what they can to help you. Mike made this experience incredibly easy and I would absolutely repeat this process with him again. If you have any AT&T business that you need to take care of, go see Mike! Thanks again so much Mike!

You guys do know you need customers to stay open. AT&T is not cheap in comparison to others. We stay because of your service and reception. Treating us bad will only make us look for better service. So disappointed in the lack of professionalism.

I love this group of people at AT&T Pompano Beach Center. Especially The Manager Michael. He is very friendly, helpful and always finds a way to go above and beyond to help you.My whole family uses Michael and we are so satisfied with the results, and service he provides us all the time. We recommend him all the time to all our friends and family.

The Manager Mike was outstanding today in his professionalism and his detailed explanations in helping me purchase my new Samsung phone. I had visited him yesterday about a billing problem I had with my AT&T TV account, and he provided me with very helpful information and a contact number. I was able to resolve the issue. He is an excellent employee for AT&T with technical ability and a great personality. I use the Pompano Beach store for questions regarding my three services with AT&T and will be relying on Mike.Richard Glynn

Anderson gave fantastic customer service he was busy in managing multiple parties and remained calm professional knowledgeable patient and very efficient. Impressive!

Great service the manager Mike is awesome very knowledgeable, he was alone dealing with 6 customers at once now that’s an employee to keep thank you again.

I want to give a big thanks of appreciation and gratitude to Michael...He is amazing & very tech savvy & I observed that he gave the same consideration to all the people he helped...as for me he solved my phone problems and went way above & beyond to return my situation back to normal...this AT & T store by Pompano Citi Place has extraordinary customer service and the best people...Michael...and Anderson are friendly and patient & they really do not quit until they have solved your issue...I cannot say enough positive things about them...AT&T is especially very lucky to have Michael...

Went to the store for an upgrade. The manager Mike greeted me from the door and kindly came over to welcome me. The service I received was way better than my expectation. He helped me resolve an issue with my account and gave me the best deal. I walked out of the store speechless. Mike will go above and beyond to help and make sure that you’re satisfied. Best customer service ever. Thank you 🙏so much Mike. Highly recommended.

Angelo and Xavier were fantastic! I was in a rush and they went above and beyond to make sure I got the right screen protector for my phone. Angelo even installed it for me right in-store and air-dropped my receipt right to my phone. They couldn’t have been nicer and more willing to make sure I had a great experience. I highly recommend this AT&T location - guaranteed incredible service!!

Listen. The guy named Michael who handles the store in Pompano ROCKS. Don’t go anywhere else except this store and if you can, find Michael. I’ve had some real horror stories from various places and account managers in the past, but Michael made the entire new phone experience cool and pleasant from soup to nuts. He was amazingly patient with us - and he went well above and beyond to make sure we were satisfied and set before walking out the door. Someone needs to get this guy a raise immediately! lol. The best of the best - Thanks Michael for the experience!

Terrible experience. This store used to be a great store. Now they can’t even manage to open on time. Customer service class is a must here.

Couldnt be more happy with the service and help I received from the staff here. We had our entire family switch providers and upgrade to new phones. Mike and Anderson made this entire process flawless. Cant recommend this store and staff more!

I would like to start off by saying that I’ve been with Sprint for over 23+ years before I came to AT&T. Sprint/T-mobile didn’t care or even tried to keep me there. I called AT&T in Pompano Beach and met Michael (store manager) and let me tell you.....”he did help”! That was the first thing he said “I can help you guys” and he did! My family and I love our new phones and service. Michael, thank you so much again......you da man 👊🏻. Give him a chance, you will not be disappointed.

Michael is a great guy this company is lucky to have him. He knows a lot and helped me so much with my cell phone and home computer, AT&T better keep him he keeps customers coming back.

Had a fantastic experience. I went to this convenient location to get the new iphone & was told that it would be almost 2 weeks for it to arrive. Just a few days later received an email that phone was there already. I went to the store & Michael the manager was helping several customers but started on the process of setting my phone up & moving the data from old phone to new. I was amazed at his ability to multitask. He was also providing support to the other customer service people at the store at the same time. With difficult times for everyone it was nice to see an operation that worked so well. Great customer service!

Great service Mike the Manager is awesome keep Him!!

Anderson was amazing, answered all my questions and got me out of the store super fast with everything resolved.

I have been sending my family here since we moved in Pompano Beach last year. We loved this store and all the employees that used to work here. It’s really gone down hill for them, new employees work here now. They don’t pick up phone calls, are always late to open, staff feels they are doing me a favor by making commissions from my needs... and now they just added stealing. So we traded iPhone 11 Pro’s to get $700 off the 12 Pro based of AT&T’s upgrade deal. I just found out a iPhone 7 was traded instead and not the 11 pro we traded. So now the deal is dropped to $350 because of the phone value that wasn’t even the one we traded. When called the store they say we cannot trace the phone traded. Of course no receipt was given to us (The printer is down). Never will I or my family go back to this store.

Michael has a knack in giving quality service. He and his colleagues are polite and ensure that you get quality service. Very happy with them.

Michael was awesome! Helped us get our new service started quick! He was helping the other customers and employees too, wasn’t too sure about signing up before walking in but Michael made sure I knew all the details beforehand.

Awesome service Manager Mike is awesome helped me with all my issues that AT&T messed up. Thank you again!

Out of stock on many things, was not very useful.

The technician Mike was extremely helpful, patient and knowledgeable

Just moved here from New York, so this is my first review in South Florida. What a good store, stuff members were full of knowledge. Manager came over to introduce himself, and made sure I felt welcomed. I love how they were following all CDC guidance. Thank you for taking care of all my needs.

Great service and extremely knowledgeable with any questions in had about service

Mike was the best! He very patient and kind, he solved all my AT&T issues and had me out the door in a timely fashion.

It’s a shame I have been coming to this store for 3 years now. The manager Varum was fantastic, and was old school “He still believed” customer service is key to get repeat customer. Now I have a young lady saying “It’s something I will have to take up with Corp as they are not a corporate store” Great job at&t if it’s not broken why fix it.

Micheal was very nice he took his time to help me. He was very respectful with great customer service.

The staff at this location is amazing, they were extremely helpful and knowledgeable.

Both Michael The store manager and Valentina gave great service !super helpful w/ very nice personality’s

I traded in my device and was supposed to get the credit added to my account Balance as the manager Mike indicated, the money were never added to my account when I looked up my account balance it didnt show any credit added, Mike said it will take couple hours to update my balance and I believed him!!! however he didnt give me a receipt and lied about sending it to my e-mail!!, couple days after I called customer service and they said they dont see any credit added to my account and encouraged me to go back to the store to get a receipt, I went back to this store the lady looked up my account and couldnt find a receipt, I wanted my device back and Mike said we no longer have your phone and I cant print you a receipt, NO MONEY ! NO PHONE ! and NO RECEIPT ! then where did my money go?? It is a SCAM! Never go there!!!

I have been a customer of at&t for years and lately customer service has become a thing in the past. I was proven wrong by a Manager of this location. Varun, has always gone above and beyond to take care of our needs. Would recommend this store, especially him to anyone looking for the same level of service as I experienced.

When I came the store was closed even though the opening was supposed to be at 10 AM. There was a line of people knocking on their doors. Waited 20 minutes until 10:20 and no one was there!

Went to the store after work, thinking they closed at 8:00 pm. They close at 7:00 pm, and showed up at 07:05 pm. The store manager Barun still opened the door and helped me fix my phone. Helped me pick accessories for my new phone and did complain once of staying over. Thank you for making customers feel welcomed. Keep up the good work, would recommend this store.

Alina was amazing

This was the second visit we had at this location to purchase a new phone and add to our account and once again it was incredibly easy and seamless. This visit Josh took care of us he knew exactly what we needed found us a great deal and got everything done in a timely manner on our first visit we had the pleasure of working with Angela she too was amazing knew her stuff got us in and out and set up in no time. This is the store to go to for AT&T products..

Best ATT Store In All Of Florida!! ❤️ ❤️Please See Varun, The Store Manager. He is the ultimate professional & will take extraordinary, 5 star 🌟 care of you! Please feel free to mention my name! Happy Phoning! 😊😊

Do not go to this store !! They are not a corporate store!! They lied and told me they are. But worse..The sales team lied and mislead me on the cost of the monthly plan. It was more than twice what they told me!!! I called ATT corporate and they told me to go back to the store and return the phone and corporate would fix it. The store manager was rude, nasty and refused to listen to corporate customer service. He threatened me and refused to help me. He told me to go to another store. I went up the road to the Corporate store and they did the proper thing. Do not go to this store... they are liars and thieves.

Very help. Answered all questions very patiently and in detail. Will recommend without hesitation. Keep up the good work.

Tired to set my TV/INT online and had a tough time setting up. Walked into the store and the rep that assisted me his name was Josh. He explained the plans and my options clearly. He also went ahead a programmed my TV at the store, all I had to do was connect to my WiFi when I went home. Thank you for your services and catering to your customer depending on their needs.

This is the an amazing store the Manager Mike and the staff was super helpful.

Great service. Thanks to Wafa I feel much better about my iPhone use

The store manager, Maria and Rachel, are an amazing team! I came into the store just to look around and left with a brand new iPhone X, an updated unlimited plan and with a big smile on my face =) They are both very competent and well-informed sales professionals. I highly recommend this store for all your AT&T needs. Rachel was so helpful she even helped me with my 2-year-old girl while I was signing the papers with Maria. What a great team! God bless them!!

Wonderful people. Contrary to what the previous customer said. I came in with the same situation and was made aware of the charges. Javier was quite helpful in explaining everything. Insurance was an option but I wanted a new device not a refurbished iPhone 7. He helped me to transfer all my information with my iCloud backup, and even worked out a great deal on my case and screen protector. I will definitely be returning when my daughters phone is available for upgrade. Thank you Javier. Great Job! AMERICA IS ALREADY GREAT!

Here at 9 am doors not open and this is every visit to this location

I like leaving negative reviews when they are due...and I LOVE leaving positive reviews when they are EARNED...I can only say positive things about this store ESPECIALLY the manager Varon he was extremely helpful, I had a negative experience at another branch went to this one he kept me as a at&t customer, their service is great as a provider, but this branch and all the employees were kind helpful and with this horrible epidemic going on they kept things professional!So thanks Varon I appreciate your help.

Was concerned about changing plans since it always seems hard to get a straight answer. The staff at this location provided one of the best experiences I have ever had between cable and phone companies. The whole staff was helpful but Wafa really provided us the confidence that my bill and plan would be exactly what I wanted. Would recommend this location to everyone and stay away from the company store on Federal and Hillsboro they should close that store.

Wafa the sales rep went above and beyond to make sure my new s10 was properly setup before leaving the store she even had to move some things from my old phone into the cloud so it could be transfered to my new phone.. Another couple came to get setup for an over 55 plan which i also qualified for so we set that up as well. A huge shoutout to Wafa for her outstanding customer service .

I would have given the store 5 stars based on service received.This location receives 2 stars due to ABSOLUTELY POOR LOCATION.Poor parking.Not enough spaces.The worst was the fact that I had to wait 14 minutes to pull from my parking space because of the Starbucks drive thru line forms down the middle of the parking lanes.Damn I am hopeful that the AT&T store receives a monthly kickback from said Starbucks for lost business.I will not be returning to this store.Its a shame because the service was second to none.

The guy was very accommodating with all our inquiries and was able to resolve all the problems we have on our plan. He got Us the best deal!!! He is the best!!!

Worst customer service ever!

Great store and staff! Been coming here for 3 years now to do all my upgrades and set up my home services and the experience is simply amazing! I love that they always take care of me and make me save money👍🏻 would give you all 10 stars if I could

Great place, did some of my holiday shopping here. I had some needed laughs and got nice presents for my family. You should go there, anyone should be able to assist you; they’re all so very nice.

I have been with AT&T for over 10 years. I moved a bit and have had to go to multiple store locations. The AT&T in Pompano Beach off of Federal Highway is by far the best store I have ever been to. I went in there maybe 3 or 4 years ago and purchased a phone - a year later I went back in and signed up for cable and internet, Rachel was my sales rep. I wasnt even sure I wanted AT&T but Rachel was helpful, kind, patient and so attentive to my needs that she convinced me. I have not had a single issue with my services. Fast forward to a year and a half later (which is about 3 weeks ago) I started having issues with my iPhone - not AT&Ts fault. I went in and worked with Terrence and Carlos. Great customer service and they were able to help me make an insurance claim so that I can get a new phone. Then, I moved and needed help. Maria helped me out tremendously. Everyone on their team is so valuable. Seriously, this location should be a training site on how to deliver excellent customer service. Trust me, I have been to a lot of locations where the staff does not value their customers. The Pompano Beach AT&T staff is truly one in a million and I am so appreciative of their help.

The store manager Varun really goes above and beyond to help. I just signed up for a new service called AT&T tv. Not only did he explain throughly but helped me set it up. Great job ! I will recommend seeing him, to anyone that is looking to buy AT&T products.

The manager Barun took care of my needs, I am happy with the service I received by this location.

Great store! Went in for an upgrade, everyone was professional and helpful. Angela was great. She answered all my questions and explained everything thoroughly. I definitely recommend this location.

Had a very good experience in this location. We had a difficult issue that customer care was not able to resolve. Loved how this store, figured out the issue and resolved it within minutes. It’s refreshing to see, someone good at their job. Thank you Jeremy, and Varun. Make an appointment and go see them. I would recommend them to everyone.

This place sucks sales rep said next day service then took 2 weeks to get my equipment then it didnt work!

Varun, the manager has always gone above and beyond to help us. Always, patient with us even though we see him do a million things at one time. We will recommend every friend and family to this store.

Jeff helped me yesterday. He was absolutely a doll!. He resolved my problem!!Thank you Jeff!!

The guys at this AT&T are great. They take the time to handle all your needs. I got my phone and TV services activated and they were a great help all across the board. Thank you AT&T for a great customer experience. I love this location

The costumer services is disastrous, my first bill was $537 for six lines, and I had to pay $240, they made a cost-worth, they scammed me thinking that I couldnt speak English, I tried to remove the activation argos and the store manager cheats me and makes payment arrangements without my authorization, theyre dishonest all the time they tell lies, a store disaster and purchase

I have dealt in business for many years, therefore; I know what great customer service and poor service is.At the AT&T store in Pompano Beach, JAVIER is a compliment to this company for service, patience, courtesy and knowledge! Thank you for him!!

Visited the store recently to purchase an Galaxy S8+. Staff was overall very friendly and knowledgeable. Great customer service. Will definitely return.

Had the best experience here out of any store I have been to. Friendly, smart, knew what they were doing and very willing to help get me situated with my phone and even got me a great deal on my Directv! Would highly recommend and will for sure be back in the future.

OMG!!!!! What a wonderful store multiple employees took the time out to find out everything I needed & Bundled all my services ended up save me hundreds of dollars and walking out with all new stuff. I LOVE POMPANO YOU ALL DESERVE A RAISE.

Great customer service! They answered all my questions in a helpful and professional manner. Will be returning to this store for any future business with AT&T

Great. Create service and staff. Gone are the days when it used to be a 3 hour visit. Much quicker now and more efficient

New employees come and go in almost all at&t. Its good to see you guys maintained the same manager. He knows his stuff

Excellent experience... Very nice and professional staff. Clean store. Expert advice and answers to my many questions. My salesman, Rizwan, sold me a Samsung note 10 and made sure I didnt leave the store until my phone was up and running the way I wanted it to. 5 stars to Rizwan!

Ive had a recent problem with my phone services with AT&T and thought about changing to a different service. Luckily I ran into one of your employees named Jeremie. He was very professional and patient with me due to me being frustrated. He solved my problem and I look forward to returning to the store for a new phone. Hes a great addition to the team and youre lucky to have him.

The staff there are phenomenal. Ive been coming bk and forth from my home town and theyve been really helpful and kind. Love this AT&T wouldnt go to any other.

Much more knowledgeable than the store in Deerfield Beach. Was able to transfer my phone number to the built in eSIM on my iPhone without any issues. Deerfield Beach claimed that they did not have any eSIM in stock, which I find peculiar as it is a barcode that they should be able to access on their system not like it’s a physical card 🤪🤪.

Do not recommend. Added fees to my bill that I was not made aware of in store and did not authorize. Then refused to answer my phone calls when I called to resolve the problem. Didnt call back when I left a message. Go somewhere else, or better yet, choose a different provider.

What a great staff. Highly recommend this location. Great service they def went the extra mile.

The customer service is the by far the best I had received in my life! The staff is amazing and they treat all customers like family!

Awesome customer service! Kudos to the staff especially the sales rep Matthew! Very pleasant and efficient

The manager of this location is great. Helped me get my first smartphone, and TV Services. Great job

Mgr. Extremely patient helpful made everything was taken care of even answered all questions about cable and the internet and wifi very helpful. Recomend this place highly.

This is an individually owned store not a corporate store, honestly they should be reported to corporate, they are just a vendor and cut corners and do shady transactions. got to a different location super shady.

Fast friendly service, nothing to complain about

What a fantastic experience. Angela was so extremely patient and helpful. I will send all my friends to see her.

Worst experience I have ever had buying 2 new phones at this location. Sales Representative doesnt listen and was extremely disrespectful to myself and my wife. Rep not only messed my contract but also ruined $60 worth the screen protectors and informed me that all sales are final and pointed me to the door.

Customer service was awesome!!

The staff at Pompano is really great. Angela, Matt and Varun are true professionals and addressed my needs. No surprises on my bill, everything was clarified at the store and it was spot on.

Love this store. Varun the store manager is good at what he does .

A very deceiving person attended me at this location. I had just lost my cell phone, went to this store to get a new SIM card, and was taken advantage of. First, the guy tried to push me a new phone and said I had to pay about $400 to pay off my iPhone X. I said that was wrong because I have AT&T insurance on my account and I dont need to pay for a new phone. Second, he insisted I had to pay $5 for the SIM card with a credit card. Later AT&T customer service apologized and explained they would have given me credit if the transaction was on my account, but because the representative used my credit card under a local store transaction, they were unable to remediate it. Third, and the actual reason I called AT&T customer service, the representative without asking or getting my consent combined by internet and phone bills into one. When I got home, I saw an email saying that as per my request, they were combining my bills. While he made me believe I was electronically signing docs related to the SIM card, I was, in reality, signing the authorization to combine the bills. I will take up to 3 billing cycles for AT&T to correct what this despicable person did and is creating accounting havoc between my business and personal AT&T bills.HELP MAKE AMERICA GREAT AGAIN!!! STAY AWAY FROM THIS KIND OF PEOPLE!!!Update:After 8 months and calls to their outsourced customer service, AT&T still was not able to correct the issue that caused me accounting havoc.At this time I started having a lot of problems with my AT&T U-Verse internet (internet would go out all the time, or terrible slow speeds sometimes on a 50bps). At this point I realized AT&T is done.It is sad to see At&T embracing the low quality and deceiving practices of some outsourced cultures they relinquished their business to.

What a great experience. Haven’t had service like this in a long time. Thanks guys

Excellent customer service. These guys really know what they are doing. Probably one of the best at&t stores Ive been to. They really hooked me up!

Marie the manager was the only person who could fix the problems I was having with my phone. I switched from uverse to direct TV and I was no longer able to install the direct TV app. I went to two other reps in the past and I called customer service. No one was able to help me so I had to go to att to set up my automatic withdrawal and she helped me that. She showed me a few functions on the phone and then set up my direct TV app after a few tries. She has quite the patience. Besides very knowledgeable she is very friendly and efficient.

I was in this location last week and the store was a lil busy and one of the guys acknowledged me and said someone will be with as soon as were free. The store manager came over to help me with my existing service. Oneil was very helpful and courteous and I really appreciate his patience.

Great customer service provided from Javier & Varun! They helped me set up my internet services and I couldn’t be happier with it. Will definitely recommend to all my people.

I went in not sure of what I needed, after having a nice conversation with the manager Varun Im paying less on my bill and have a new phone. Totally recommend this place, the staff is very nice.

Awesome staff and very friendly. Will come back for now on. Oneil was a big help and they handled everything professionally.

Service was awesome. Highly recommended. Oneil made this one of the best experiences Ive had at an at&t store and will be coming here from now on.

I was so grateful for the assistance I received last night at the store. You see, I had locked out all progress on my new ATT phone that my son, Kellen encouraged me to get because of forgotten passwords. What a relieve to get things moving with the help of Varnum and Brandon. True gentlemen, they also offered accessories at a discount they I needed and Im trying the TV plan FREE for one month to see how I like that. I would recommend these guys to anyone!

The staff there took care of all my needs and put me in right plan that fits my lifestyle. Im never going any other AT&T store but this one now on. Highly Recommended.