Had a fantastic experience. Got exactly what I needed. Salesman was very professional and was very knowledgeable. Also extremely patient with kids.

Just I can said THANK YOU to Mo, Store Manager excellent service, I recommend him.He help me to find the correct mattress !Great store, great choices.

We were looking for a new mattress and needed lots of information. Jacob provided great advice and knew when to help and when to step away and let us talk without pressure. It made the whole experience smooth and enjoyable!

Mo at the Plano Super Center was actually Super. He was extremely helpful in every way. Just excellent service.

Great place! Great staff! Mos team is doing extraordinary service!

Corey from location 721 N central expressway is absolutely amazing! He is a very knowledgeable man, who is friendly, and definitely goes above and beyond for his customers. He genuinely cares and listens to your concerns. He does not strike my husband and I as the type to just meet a quota or get the highest commission. He was a straight shooter with us, and helped us find the right mattress, the right mattress protector and pillows for our needs. I would definitely recommend him to all of my friends and family!Thank you Corey for your dedication, and hard work! You’re a go getter!!

Nice store. Jacob spent good time explaining the options and he didn’t rush to buy. Very nice buying experience.

Great customer service from Brandon. He understood that this, to me, was a large purchase and investment, so he spent a lot of time with me over several visits to the store to go over options and benefits.The first mattress delivered had a defect and he got another one sent to me as quickly as possible.Adan and Fidel, who delivered the first mattress, and the guys who delivered the second mattress and whose names I dont remember, went above and beyond by checking the stability of my bed frame and the platform/box spring, which I also purchased from Mattress Firm.

Great place lemont helped me chose a bed to my comfort great people there 👍🏽

A pleasant shopping experience. Store was clean, well lit and comfortable. The salesperson was concerned that I tried all types of mattresses to ensure that I made the choice that was best for me. I did not feel pressured or rushed. He was knowledgeable and answered all my questions.

We visited this location and wanted to receive some additional information about a particular brand. Nick helped us. I immediately told him we wouldn’t be purchasing but explained our unique situation. I was able to give him the information about the situation and he followed up with the needed suggestions.He was polite, helpful and this allowed us to be able to have the needed information for our situation. We were able to walk away better education with the information we needed.Though we didn’t purchase, I was impressed with Nick’s ability to still meet our needs even though I was not a paying customer and he made no profit off of me. He was helpful and kind in regards to our unique situation.Thank you Nick for your help, it was greatly appreciated l!!!

Great customer service found the mattress that I wanted even found the box spring I wanted it at a better rate

Ali Ahmad was very professional and helpful! After shopping at multiple mattress places and not finding anything within our budget we walked into Mattress Firm not expecting much and wound up walking out with everything we were looking for and well within our budget! Highly recommend this location and Ali!

From the time I walked in and met with sales person the entire experience was excellent. Nick was the sales person was able to answer all questions and then delivery the same day was awesome.

Ali was the greatest, laid back, no obligation salesperson I’ve ever had the pleasure of working with. Helped my wife and I find a great mattress we loved with no hassle and easy service. 10/10 would buy a mattress from them again.

Great customer service and scored what we wanted at our price point. Thank you!

When I walked into the store I was greeted by a sales associate right away. I told him what I was looking for and he immediately took me to the product. He was very knowledgeable.He allowed me time to make my decision.I am thrilled with the value of what I bought and the service. They will deliver and install without a chargeI am looking forward to the mattresses being delivered.

Super friendly staff. Staff was knowledgeable about thier products. I felt no pressure to purchase. Got a great deal on a quality mattress and it has significantly improved my sleep. Glad I choose this matress firm location and would recommend themto anyone who is looking for a good mattress at fair prices.

Ali and Nick were great we came in and got our mattress and adjustable base all for a damn good price

Great experience with Kory. He was informative and helped us choose a great mattress with no sales pressure.

Very quick very easy to get my new mattress and box spring!!

They were very helpful snd friendly.And knowledgeable

Excellent service!Jacob was patient and very helpful!

The branch/store manager,Corey,was very helpful and accomodating. He really was trying to help us get our bed since we moved from another state. He was very patient with me,with my inquiries and he showed a great deal of knowledge about their products on display.

I would recommend Mattress Firm although you won’t be saving much $$ on a mattress. Make sure to use the online discount code when you buy one bc they wont apply it in-store. The delivery team (Cornelio & Jaer) were top-notch and very fast and courteous.

Great service yesterday during the football game. Looking forward to delivery!

Corey was extremely helpful. The delivery men were courteous, professional, and friendly. I needed the bed right away. I purchased it Thursday and got delivery on Saturday. It’s a very nice bed for my guest room.

I’ve always gotten my mattresses from Mattress Firm over the years. As usual they did not disappoint! Great service, Incredible pricing & Quick delivery!!I came in yesterday and Poncho was super helpful, I advised him that I would be back once I confirm our new home. He did follow up with me and left a message, today I went back to the store to make my purchases. Gerald & Brad were great from the start! I ended up buying 2 queen size beds one plush & one memory foam. Thank you for making this an easy & quick process!! I look forward to getting my beds on Sunday.

Just bought a new mattress for our spare room and had a fantastic experience with Corey. ( I hope the name is correct) He was awesome and very helpful and knowledgeable. We’ll be back to buy our Purple mattress hopefully sooner than later. Thanks!

Very nice and helpful with the mattress we purchased. I found the manager very polite.

Staff was very helpful and provided the right information for my purchase... Yes, Im referring family and friends..

Great service. I got just what I wanted and I am going back to buy a mattress this week.

The sales representative was knowledgeable and helpful without being pushy. A very good experience!

Hi, my name is Andrae Kates and Im the new Store Manager here at our Collin Creek location. I am inviting you to come visit with us to learn about how to customize your ideal sleep environment. Please let us know you saw us on Google for a free metal frame and 25% off any accessories, with the purchase of a mattress set. Thank You!

Great help in the selection of our new mattress. Very professional and knowledgable about the products available. Positive experience.

Very knowledgeable and helpful sales person . I came in for a temperpedic mattress and hope the sterns&foster will be as comfortable.

Salesperson was knowledgeable, courteous and understanding of my living situation. Great service & great value!

Came in today to look at a few mattresses. I didnt know what I wanted, luckily Gerald was there for me. He was very knowledgeable and extremely helpful. He made sure everything was clean and sanitary before and after each use. The process was too easy with Gerald helping out.

When I walked in I was greeted right away by two gentlemen who took their time out to to make sure that I had a personal experience I came in for a platform bed frame which they showed me exactly what I was looking for and assisted me in finalizing the choice and making my experience pleasant. Thank you Brandon and his team.

Got such straight-forward service and a great deal! Cory is awesome!

I had a great experience here. I called about a box spring to a mattress that I purchased from them a month ago and both buying experiences were great. Helpful staff who went above and beyond to locate the box spring for me.

They were great! They were such a huge help to me with assisting me in my search! Corey and Brandon were amazing! Highly recommend!

Manager was very patient and showed me different bases. Extremely honest and didn’t try to sell me anything. I purchased a adjustable bed base for my king size mattress. Manager set me up with delivery, assembly, and set-up for the very next day! I am grateful for his knowledge and honesty.

Brandon was very helpful and personable while assisting us with the purchase of our purple mattress.

We walked into the store on a Friday night just as the employee was locking up for the night. We explained that we could be real quick, but we understood completely and said we could come back on Saturday no problem. The employee said come on in! We explained what we were looking for, and within 10Minutes, not only did we get an incredible deal on a great mattress, but he loaded it up for us and we got to take it home that night. Highly recommend. A++

Great deals with excellent service. Know your budget going in and if you want memory foam, inner spring or a blend mattress....helps narrow down your options quickly.

I had been looking for a new mattress for over a year I went to every mattress and furniture store in DFW but when I went to the mattress firm in Plano at 75 & Plano pkwy I knew this is where I would be purchasing my new mattress. I started working with them in March at the beginning of the COVID-19 and we were working with Gerald. I was preparing to have limb replacement surgery due to the complications and the after effects of the chemotherapy I had to undergo almost 20yrs ago. covid hit and surgeries became not essential then everything shut down by the time things started opening up again I was completely disabled . The employees at Mattress Firm went out of their way to accommodate me & my situation thru phone calls, internet and working with with my mother who had moved in with us after my father passed which allowed my husband to be able to work during these difficult times. I had one limb replacement surgery as soon as they allowed hospitals to open for surgery b4 being closed again which made buying a mattress even more difficult, but Gerald from Mattress firm was up for the challenge and between Gerald, Brooks & Brad went out of their way to make sure I was taken care of and happy from the purchase to the delivery/set-up and making sure we had the correct sheets. After shopping at Nebraska, Ashley Homestore, Levitz & a Mattress Firm in Dallas when we stopped at the Mattress Firm in Plano I knew right away I would buy my mattress there and I will be telling everyone I know or who asks that it’s ONLY place they need to shop and to make sure you ask for Gerald, Brooks, or Brad . Brad definitely has trained his staff to make sure the customer service is number one!!

Great stuff and great discount!

I had a wonderful experience!! Gerald Coleman was my sales representative and he was more than helpful! Super compassionate and patient! I love my new bed so much I took my good friend back a week later and he gave her the same service... great job mattress firm & Gerald for making me feel great about my purchases!

I went into Mattress firm (Plano store) knowing that I wanted the “Marriott bed” type of mattress. Brad was there, he immediately looked up that specification ion line and showed me examples of similar and better mattresses. I spent half as much as I thought I’d have to and got the perfect mattress and an adjustable frame. Great experience!

Shady! Is all I can say. I initially purchased a king size Sealy Hybrid Premium Silver Chill Plush mattress and a adjustable base on 7/5/20. I was promised1. 120 day trial2. Price beat if a find a better price3. Free returns and/or trades in the 120 day trialI have a bad back and Im a heavy guy who is a side sleeper. My wife is much lighter and is a back and side sleeper. I decided to throw out about $4,000 so we could get what we wanted. The promises made, had me thinking the deal was worth it. But, I had it put in writing and signed because it sound a little too good to be true. For the most part, my sales rep. honored the deal.The silver was a nice mattress and I probably should have just selected a firmer line, but reviews made me try the purple 4. What a mistake. After 2 other selections, I finally decided just not to waste any more time with it. I believe a firmer silver would have been better, but I was tired of trying to get it right. So, I just decided not to get anything.My rep asked me to try the Malbec. No obligations, if I didnt like it, I could return it and walk away no questions asked. I thought why not. But I let him know I would be going out if town and that if I wanted to return the Malbec, it would fall outside of the 120 day trial. He insisted I try it and even agreed on a later day to pick it up if I didnt want it, because they want you to give it some time before you return it. I agreed to it.Low and behold, they had a sale dropping the mattress $300 cheaper than my cost. The rep said they would honor that. While trying out the mattress they dropped the price again an additional 25% off of that price. Thats an $875 difference from what I paid. I will keep you posted on if any of this is honored. Keep in mind Im being dragged past the time of returning the mattress, so now I guess they will try to stick me with the mattress and wiggle out of the price matching.

Gerald was great! He is very knowledgeable of mattresses. He was very patient and helped me find the mattress to best suit my needs. Looking forward to some restful painless sleep.

We had an excellent experience. The sales guys took in our needs, our budget, and the types of mattresses we liked and shortly had us a few excellent recommendations. We walked out of that store happy as can be and we will likely come back for future bedding needs. As far as the virus is concerned the store felt clean and sanitizer was readily available.

Met at store opening by Gerald Coleman. Very knowledgeable about the bedding. He sold me what was needed and set up delivery. No wasted time after explaining warranty etc. Great employee !!

Very helpful and patient staff, I had what I needed a perfect twin medium firm mattress👌 the deal was great 👍 thank you mattress firm .

NICK CARRIO AND COREY DUPREE AT THE PLANO PARKWAY STORE IN PLANO TX HELPED ME ON MY ADVENTURE IN FINDING MY SON A NEW MATTRESS! I WAS LACKING ON MY MATTRESS KNOWLEDGE AND THEY BOTH HELPED AND GUIDED ME TOWARDS THE CORRECT MATTRESS I NEEDED FOR MY LITTLE MAN! SON KNOWLEDGEABLE ABOUT TODAYS MATTRESSES AND THE TECHNOLOGY BEHIND THEM! THANKS FOR THE GREAT EXPERIENCE FELLAS!

Went in to find a mattress with little knowledge of what we needed/wanted. Brooks Dodge was our salesperson and he was great! We will be going back to purchase another. Thanks for great people

After visiting another mattress store that tried to rip me off, I went here and found a great deal on mattress for our daughters new twin bed. The sales rep was very courteous and knowledgeable. Will buy all mattresses from this location from here on out.

Brannon was extremely helpful. The mattress I purchased had a defect and he assisted me in selecting a different model. In fact he had identified options for me before I got to the store, so I didn’t spend a lot of time deciding on a replacement. He provided information on each so I could evaluate the pros and cons of each.

I love helping you get a great nights sleep. We are busier than ever. Make an appointment and come get fitted for your perfect mattress and power base.

Brad and Brooks at Matress Firm Central Espressway went way above and beyond to assist me in finding the perfect bed. Do not go anywhere else, they are the best, and changed my life during a unique time.

Big thanks to Brad for hooking me up on arguably the most comfortable bed I’ll ever own. Can’t wait to lay my head down!

Great deals! Easy and fast visit to this location. The sales associate (forgot his name) asked me exactly what I needed and showed me exactly what I wanted.

Cory is an awesome sales rep.

Bought mattress and received it on the same day. Labor Day no less! Also was provided with excellent delivery service. No complaints and no worries.

We have bought plenty of mattresses, even at different mattress firm locations, but we received magnificent customer service from Brad at this location. Super knowledgeable and informative!

After having a very bad experience at the Mattress Firm store located in 5000 Belt Line Rd Suite (a mile away from our location). I was so disappointed and felt like never visiting the Mattress Firm store again. However, we had to exchange our mattress, so we contacted the Mattress Firm Clearance store at Plano (15 miles from our location) to exchange our mattress, talked over the phone with Brooks and it went smooth so we visited this store.We were addressed by the Gentleman Brad Wilson. He has thorough knowledge about the mattresses and was very patient with us. He listened to our requirements and narrowed the list. We were asking so many questions but He was very calm throughout and answered every question in detail. I and my husband were very happy.We selected a mattress and he started the paperwork. However, we were confused between the two mattresses as the other one was a little higher than our budget. We changed our minds and decided to go over our budget. And I asked Mr. Wilson if we change it again. He said Yes, without any questions and he re-did the paperwork with a smile. He even matched the online price guaranteeing the lowest price. He gave us the best deal. We both were very happy with our purchase with Mattress Firm and the store representatives.If you are in Plano or nearby, Brad Wilson is the guy you should go for.We would happily drive 15 miles again for our next purchase.

Chris was awesome in helping us pick a mattress for my Mom. She is in a wheelchair and he fixed a mattress for a height so she could easily try it out. In all from start to finish each step was very easy.

Bed came right on time, very respectful guys, they put the bed together quickly and wore masks and things on there shoes. The bed looks awesome and so happy to have it.

Brad Wilson was very helpful when deciding between which Purple mattress was the best fit for us. We finally decided on the Purple 4 queen size with the Purple adjustable base. We absolutely love the bed. We have had the bed for about 2 1/2 - 3 months, there is NOTHING we don’t like about the bed. We have found that regular sheets on the mattress defeat the purpose of the mattress. The are not stretchy or thin enough to allow you to fully sink into the mattress properly, so we constantly use are purple sheets. Thank you so much Brad for our bed! My hips and his back sleep so much better! I recommend Brads help to anyone shopping for a mattress, he is very skilled and will help you in anyway possible to make the best decision for you and your family.

Came to the location on Plano. I had the pleasure of working with Gerald Coleman. My move has been a bit stressful. GERALD WAS SO ACCOMMODATING. I actually left another store because of a lack of customer service. I recommend Mattress Firm in Plano. **** ASK FOR GERALD!!!

Nice service

Had a great experience. The store manager was very knowledgeable and helped me find the best mattress for my needs. Happy with my purchase.

Fast & easy is all I care about. He asked what I wanted to spend & he tried to give me the best deal he could for the budget I said. 35 mins paid & gone

The experience was great. Our sales rep, Brooks was great to work with. Zero pressure! We were in and out within 30 minutes.

The Company is awesome! They help you find the mattress that best fits the prices your looking for and also helps you get a good night sleep well.

Great selection for every possible budget. Brannan was my incredibly helpful and honest. I walked out of there feeling like I got a great deal..highly recommend them if you’re in need of a new mattress

Brooks helped me with choosing a good mattress to meet my needs. Very helpful.

Great customer service! I was in and out with a mattress that suits me perfectly. Would definitely recommend to others!

Great experience. Corey was great and very knowledgeable.

I knew what I wanted going in and had a very nice experience. Sales guy was friendly, courteous and helpful. I’ll be back!

Brad was great. He serviced my needs and we even talked off the script about my new journey in Texas. Made me feel valued. Great hospitality which im finding rare here in this state. Prices were reasonable.

Very helpful. Rep was polite and was able to help me save money too!

Brad Wilson went above and beyond to help me find a mattress within my tight budget. New to Dallas and he was so patient and knowledgeable. He took time to find me the best mattress for the lowest price possible. Thank you Brad for such great customer service.

Very friendly staff, attentive and polite .we are happy with our purchase

Great job of answering questions and although the mattress price itself was static, the salesperson found other ways to help save me money. And it is in inventory and to be delivered in two days.

We went several furniture stores to choose our new mattress and finally we found it in Mattress Firm with great deal and quick delivery service.

Extremely positive experience and they knew what i needed

I was in a rush and wanted a good deal. The team did a great job and delivered on both items. Thanks fellas.

Gerald was very helpful explaining all the options available. This Plano branch is the best. Thanks Gerald for making my sleep comfortable.

Great customer service. Took care of what I needed quickly and efficiently and courteously

Knowledgeable and helpful, great manners.

Excellent service & quality!! Brad Wilson was great!We came in to price a bed and walked out with a purple 4 mattress. We weren’t up sold, harassed, or pressured at all.In fact, he was very honest from the beginning and didn’t let us but something that would have been a mistake down the road and we’re very appreciative for that.Had some difficulty with the financing website (to no fault of his own) and he was so patient and stuck with it until it was resolved for us.This was a great experience and we would probably come back and just see him! Thank you Brad!!!The Whites

Very efficient salesman. knew exactly what I wanted and sold it at his best price!

The gentleman Gerald at the clearance center in Plano, TX was great to work with and gave me a great deal. In and out no hassles.

Excellent team helped us out today.

In and out & saved Money! 4th place I visited, very pleased

My husband and I visited this location after being snubbed by another Mattress Firm. The service here was great and we got all of our questions answered. We initially left without making a purchase but the next day my husband returned and bought a Purple mattress. I highly recommend!

My experience with the Supercenter on Central Express, Plano was awesome. I was in and out within 10 minutes. The staff was knowledgeable and courteous.

Brooks is great! Quiet atmosphere and southern hospitality at its finest! Perfect place to buy a new bed.