$160 Diagnostic Fee to tell me what I already knew. 2 hours to replace an ABS sensor, >$200 in labor. I would not recommend this place.
Scheduled to have my truck looked at for electric work about 2 weeks in advance, and when I brought it in for my appointment on a Saturday I was told that it wont even be looked at until Monday. Wasted my time Saturday morning.
Service adviser was a young person with no experience. Was not able to answer questions regarding the diagnostics on a transmission fault. All that was conveyed was that the transmission had to be torn down. When i asked to speak with the Service Manager, i was put on hold for 5 minutes, then the same Adviser came back on the line and said the Manager was busy and would have to call me back. I would not recommend this business.
Could be better could be worse
The staff took great care of us after our newly used car developed problems. Their communication and patience was greatly appreciated.
Clean, bathrooms are bomb, customer service was bomb, and best of all MY CAR IS FIXED!!!
I have waited over a week and am still without a car . They dont seem interested in fixing my 2019 vehicle which is still under warranty. I dont feel like they have competent technicians. I brought it in for a break warning I was getting to service the breaks
Took a vehicle here got the vehicle back damaged. All I can get fom them is we didnt do it with no further help. I have called the Gm Chris with no answer or call back. Called the service manager cant even get the name but no call back. I emailed the service advisor and have called but no call back or email back. Luckily this vehicle is a lease and they are going deal with it.
Buffy is Awesome, its the technician that isnt doing his/her Job correctly, first I took my car in for some work and oil change, turned out my warranty was expired (not their fault I didnt realize it expired) but the tech didnt put my car back correctly, took it back still have parts under the passenger side glove box and dont know where it belongs.. Im so annoyed because I didnt realize it until I opened the passenger side door and found a piece of the covering on the floor.
First off, Ill say this service shop has employees that know how to fix your vehicle. They do not lack technical skills. However, its clear they are directed to go after your wallet.Ive always used this shop(oil changes, tire rotations, etc)and am completely aware dealer labor is generally pricier by the hour(overhead is simply greater than most shops). OEM parts and employees familiar with the vehicles is an advantage Ill generally pay for.Given my last visit, I cannot recommend this shop as their pricing has gotten absurd. When you call to make an appointment regarding a wheel bearing needing replaced, a shop should never be charging 1.3hrs in diagnostic testing just to confirm. That amount of labor is clearly billed labor and not actual labor performed. Furthermore, when simply asking for information on that process, an employee should be able to provide details on why this diagnostic took so long, not deflect the question and walk away. This short term thinking and creative billing strategy has cost Fords service center my trust and future business.
Very professional. Service you can trust
Service department is too notch!