I had a side of my car repaired due to a car accident, got my insurance claim and took it to them to fix my car. Everything was fine, until I realized the adhesive that they used was a VERY cheap material & was poorly put on my car. As time passed due to the inaccurate way they placed it on, the adhesive started peeling off my car and I lost a customized part on my car. The adhesive had holes and cracks in it as if they did it very quickly without any concern if it would even stay on/last. I called them to see if they would fix it due to it being THEIR fault, they didn’t seem to care at all. I put my trust in this place and they completely let me down. They were the only ones to work on my car in the last year. The Manager I spoke to at this location was a woman and she was very RUDE and disrespectful. I wish I would have spoken to Kevin. The Receptionist “Samantha” was very sweet and understanding when I told her my concerns. She tried to help in any way she can and agreed with me that what this manger said and did wasn’t right and that if she could have done something for me, she would have. The Manager basically told me that I was stupid and that I didn’t know anything about cars. She danced her away around the situation and gave any excuse as to why she didn’t want to fix it and that it wasn’t their fault. All in all, don’t trust this place with your vehicle’s. There are very shady people working behind those walls and they do not care about your car or you, only the money they are making. The Mechanics in the shop do things quickly with not much accuracy. Not to mention the clear coat they added to the car was sprayed way too much that it caused drips in the coating which is very noticeable to the eye. NEVER IN MY LIFE WILL I COME TO THIS LOCATION. EVER. AGAIN.

Job done well, one little problem, but fixed right away!!! very helpful!!! took little longer than estimated but ok!!!

Jeff Mowbray is awesome, his customer service ranks excellent. He made me feel confident in what was offered and followed through. I recommend him to anyone needing this service. Thanks Jeff...

They will call and email you about buying your car, dont expect the lowest KBB value for your vehicle.They are in need of cars like yours is just to suck you in then offer the lowest possible.If you need quick cash for your vehicle, well there you go!

Worst decision I have ever made. They have had my 85K$ 2016 black ops f250 with 200 miles on it for 6 months. It was in a accident that was sideswiped and needed 12k in repair. About 2 weekes ago they finally said it was ready. Right away I noticed that the hood and fender didnt align correctly. I have attached all the pictures and video for proof. I was so mad because it had been 6 months of waiting that they told me to take my truck for the weekend to see if I notice anything else. After driving it, the check engine light came on after 5 miles. The truck pulled hard right. I was already scared again. I was so disappointed i drove it to another collision center for inspection. Here is what they discovered. Please see the pictures. They all have caption. Now I have to give them back the truck so they can redo everything. Nothing they did is correct. My insurance company made them pay for a rental which I am currently driving. There is much more to this list than listed. I would never take anything here. Save your time and money and go elsewhere. Im sure I wont have my truck for at least another 6 months and nothing will come back 100%.

I was treated with respect and kindness. I had a great experience. Would recommend this place to anyone who is trying to sell a car.

My vehicle (2017 Escape) was stolen, then recovered after a fender-bender. After getting it out of inpound I looked for bodyshops and went with this one because its from my dealership and they have a transparent process. I picked my car up today after a couple weeks there and it was worth it. They kept me in the loop when things changed with repair costs, and the front desk had me talk to the repair manager overseeing my car before driving off. He asked me to let me know if anything felt off and theyd address it.I would absolutely recommend this bodyshop. Theyre upfront, honest, and their work is great (but pricey). If you have a Ford, Id at least inquire and get a quote here. They do good work.

My truck was there for body repair and when it was done my truck was put in lot unlocked an broken into. Someone ( seemed) slept in my truck an my truck was Ransacked. They have no cameras. I would have liked with covid they would have atleast offered to detail my truck. If they hadnt left it unlocked it would not have happened

After waiting in line for 10 minutes, while one employee dealt with another customer and the other employee stood there doing nothing, ignoring me, I was finally helped. The estimate was supposed to be emailed to me the next day. Several days later I still had yet to receive the estimate, so I called Andy Mohr Collision to let them know. They said they would send it in a couple of minutes. 4 days later, still no estimate. I have an appointment somewhere else now. They lost my business. Very poor customer service.

I met a nice man named Greg Powell he was professional on time he made sure he got every scratch and dent on my car he also had very great customer service which I loved the most

I have made use a body shop a handful of times in my 27 years of owning a drivers licence. I made a poor choice for the repair of my vehicle this time. This paint job is the worst ever presented to me. I was informed that most of my existing passenger side fender needed to be painted/blended so that it would match the color of my new hood. Something went very wrong. It looked like the fender was poorly cleaned before painting. The imperfections were either dripping paint that had dried, painted over bugs, or painted over road tar. They suggested that the imperfections might have been caused pre-existing chips in the paint. I reminded them, that before accepting my car for service, they circled pre-existing imperfections with markers. I suggested that we review the documentation photos. They could not produce photos with fender problem areas circled. My car was presented to me three times before I accepted it (50 days later). Once home, I found multiple areas with exposed metal (details below). I ended up applying touch-up paint in order to avoid a return to this disaster of a shop.PLUSES:- I was told that I would have my car repaired and returned to me within a week, if everything went as planned (I was impressed and excited)- The manager, Myra Gregg was A+ professional throughout my experience- I was provided a complimentary dealer car when I rejected the repair job the first time (30 days into the repair)MINUSES:- It took 30 days for them to present me with my car the first time- There were tiny popped bubbles on all of the new parts that had been newly painted.- The latch to the hood would not open or close because it was installed incorrectly (how do you miss this?)- They ruined my existing passenger fender with painting that probably wasnt required - or was at least excessive. This fender still has imperfections from multiple repaints- They decided NOT to blend the paint on the door by this ruined fender, citing that it wasnt needed. So why did they need to blend the fender by my hood in the first place? Why did they blend the door by brand new drivers side fender?- Each time I came in I found newly created scratches and scuffs on the paint job they had completed previously (they went back and fixed these blemishes)- It took 50 days to finish the job to acceptable expectations- The complimentary dealer car that I was given had 19 allowable drive miles left on it (per written agreement) before it needed to be returned (I was told verbally that I could keep the car past the allowable miles)- some of the excuses I was given for why my car was not ready/delayed were questionable- I observed another irate couple on my first trip to pick up my car (they told me they had been waiting over a month for their car)- Somehow, the thin painted metal strips that run between the windshield and the door windows got messed up during the repair. I found shiny unpainted metal along the bottom edges of both strips. My guess is the paint was rubbed off when they removed the fenders. I am concerned about rust. I decided to apply touch-up paint myself and call it a day.- I received a new fender on the drivers side of the car. They said they need to blend paint on my drivers side door in order for the paint to match. I found a gash with exposed metal on the front edge of the door where it meets the new fender. How can there be exposed metal if they blended the door? My guess is the paint was rubbed off when they removed the fender. I am concerned about rust. I decided to apply touch-up paint myself and call it a day.

Fast and friendly

I am very pleased with the work I had done to my Escape following an accident I was in. The entire body shop was so friendly and made sure I was kept up to date with everything that was going on during the repairs. The quickness of the repairs was amazing, and the work they did was out of this world. My vehicle looks perfect, and you would never know that anything had ever been damaged. I know the paint is hard to do at times because of the special colors, but they nailed it when it came to doing mine. I highly recommend anyone needing body work done, to bring their vehicles here, you will NOT be disappointed. A HUGE thank you to Andy Mohr Collision Center for making my experience amazing easy and fast.

Wonderful selection

Dawn and Aaron were very professional and went out of their way to help me. They always answer their phone calls. It was a pleasure to do business with them.

No comment 😟

Replaced the bumper cover. The bolts on the sides came out. Andy Mohr insisted that the bumper had been hit again. Before I even left, one side had to be tightened. A week later both sides of the bumper had fallen off. Go somewhere else!!!

What an exceptional experience from start to finish. You can tell they are under new leadership and have a customer first mentality at this shop. On 1/7/2019 I brought my 2017 Toytota Highlander to the Andy Mohr Collision Center in Plainfield to have some work done on the bottom of the drives door along with the lift gate. I was met with a warm welcome and smile by KeTina at their front desk. I explained the repairs I was looking to have and within 5 minutes both Stacey and Gregg (estimators) had me pull the truck in for inspection. I stress this because I had stopped at another local body shop and they stated they would not even be able to estimate for 7 days, I was pretty turned off with that center. Both Stacey and Gregg were friendly and professional at the same time, and explained what needed to take place to fix the areas correctly. After thorough explanation and a fair quote I was ready to have the vehicle fixed at Andy Mohr in Plainfield. During the process they did have some extra labor that was needed to complete the repair correctly. The manager Dawn spoke with me and settled on a more than reasonable price considering the amount of work they were doing. The vehicle was completed in 3 days and looks amazing. This experience could have been really bad but the whole team in Plainfield really showed me what customer service is and their number one priority was that I was happy with my experience. Dawn and her team delivered to say the least. I will be doing business with them in the future and recommend to any and all.

I had a wonderful experience with Andy Mohr Collision. From the first phone call with Nancy Budd I knew this is where I wanted to take my car after my wreck. She is great to work with and the other staff was so great as well. They kept me updated on my car via text and gave it back to me in perfect shape. They even arranged for my rental to pick me up and I was able to leave it there when I got my car back. Thank you all for making this process so easy!

I will never take my car back to this place to get it repaired or would I ever recommend this place. When I got my car back I noticed a tail light was chipped. I called the gentleman that was helping me to inquire about my tail light that wasn’t working and it was damaged. He informed me In an unprofessional and rudely manner that I was the one who damaged it and that he would send pictures showing that it was damaged before it was brought in which was fine because I just wanted to make sure they did not damage it by accident while repairing my car. However, it was my fault but when I took it in to get it looked at because it wasn’t working he advised he changed 2 bulbs for me and when I got home later that evening the tail light still was not working. So, I will have to take it somewhere and have the bulb changed because they did not make sure it was working before I lefted.

Always helpful!

Unfortunately, I have had to use their services twice. Both times, I have been taken care of well and treated with respect. Andy Mohr Collision Center helps people make the best of bad situations.

I am very satisfied by their work and the attention to detail that Dawn gave us from the first time we walked in which is truly what brought me back. Thank you for treating us with the utmost care Dawn.Great customer experience!

They are a great staff and go above and beyond to make sure my vehicle was done in a reasonable time frame. I was very pleased with the services I received from them. GREAT customer service!

This place is absolutely awful. I took my car here to get repaired after an accident I was in over the summer, not only did it take them 57 days to get my car fixed, when I finally got it back, it was missing pieces, and the bumper was not aligned. It is now the middle of November and I have reached out to them multiple times, and they are avoiding me. They wont return my calls, and when they do answer the phone everyone is out of the office. Not to mention they are very rude. I would strongly suggest to take your car somewhere else, unless you want half-assed work and to be disrespected.

Cool

Very friendly and helpful (from appraisal through repair process, both with every step, as well as procuring rental vehicle). Repairs expertly done and lifetime warrantied. Excellent all around.

Avoid this Place!!I would typically say that some of the negative comments here are misplaced, but I can honestly say they are correct. When I finally got my truck back form Andy Mohr Collision, the whole front end of the car was crooked. Not by a little, but a lot. Why? It was never connected to the passenger side frame of the car. This caused the whole thing to move when driven. This is a brand new bumper and fender. That was just the beginning. The hood was not put on right and is crooked. The new splash guard for the wheel was not connected right so it rattles and shakes as well. The icing on the cake was they didn’t remove the painting tape. I’m waiting for a call back to bring it back in for a second time.

Good People. Resolved our problem without any issues.

Awesome body work and paint job definitely get your work done here 100%

Andy More did a stellar job on my Camaro! I will have to disagree with the other reviews I have read. Their customer service was outstanding as well! I received periodic email updates about the progress of my car too. I would definitely recommend them.

Horrible take your business elsewhere!! After making an appointment over a month out for a collision repair they do not take my car in. I even call the day of my appointment to confirm and was told to bring it on in only to arrive and be told my car wouldnt even be touched for over two weeks if not longer. Even with making an appointment for that date over a month ago. I asked to speak with manager about the promised date who wasnt at desk and would not speak with me. She could have called to explain situation to me prior of arrival terrible business if you ask me would not recommend to anyone.

Dropped my vehicle off 10/2/18. Was told a week after insurance approval. They keep telling me theyve sent the wrong parts. Mondays the 21st. Still no word. Could have parts myself and had it done in a week.Purchased 4 vehicles from Andy Mohr. This will be my last one and my last visit for a repair.

Very friendly staff and commited to quality work. I would recommend this business to my friends and family.

If I could put negative stars I would. My fiancé took his truck in there to get fixed after we got T-boned, and they had our truck for almost 2 weeks to fix the door, so when my fiancé heard the truck was ready for pick up he drove up there only to find out they broke his bug guard completely off, they didn’t put the symbol back on the door( which isn’t a big deal) and come to find out they backed his truck into another vehicle and FAILED to tell us, and acted like everything was peaches and cream. The whole back panel is smudged and dented. Absolutely ridiculous!!!! DO NOT EVER TAKE YOUR VEHICLE THERE, unless you want a terrible job done to it!

It sucks spent all of Saturday out there. After. Work. From about. 3 till 5 pm. Nothing. Called to find out if. I was approved nothing, Monday. Nothing tues. Go out after. Work. Still nothing. You have to have. Perfect credit. And. A lot of money down. Wont be back. For a used. Nothing I so dislike car dealers that. Think they can tell you. How to spend your. Hard earned. Money

They repaired my vehicle to pre accident condition. The manager Myra Gregg walked me through every step of the process from start to finish. She called me frequently with updates on how the repairs were going. I have lived in Plainfield my whole life, in the past I had heard nightmare stories about Andy Mohr Collision, but after going there and dealing with the staff and my car looking better than ever after completion, I will never go anywhere else, and I will make sure to tell everyone I know, I have already told everyone in my church and the parents I deal with in my youth ministry.. ANDY MOHR COLLISON PLAINFIELD, MYRA GREGG AND HER STAFF ARE FANTASTIC!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

If I could rate lower I would. Sitting here for a second time now with the same warranty issue to find out they didnt even do what they told us they were gonna do and then got the run around about our rental vehicle last time then when we get here today I get the same run around that they have no vehicles available and that Ill have to do with what they have. Yet my vehicle is a third row and now they say they have nothing to support that and will need to call enterprise. Im so over andy mohr and will take my business elsewhere!! Really sucks Ive already bought two new cars from the ford store!! Guess Ill go to skillman or somewhere where theyll take care of customers.

I have used this shop several times for different vehicles and found everyone very polite from front desk to appraiser. Their work was excellent and I would highly recommend them.

Be ware of the cars or anything you buy. they never prep the car ready to go they also at rust on the suv the ceiling dirty. they also ripped you off the price the bmv and car max caught the price and Kelly blue book they said for a car 77.000 miles gmc terrain everything would cost 9,000 with payments of 99.00 a moth. or they could up grade a model with the payments that im making would be a 2016 with less miles for 313.00 also found that out they had the wrong keys every car should have two original keys and floor mats. the car should of came with 5 year bumber to bumber i called ford motor company in Detroit they told me that the price i paid i could of gotten a suv escape for 2016 with the payments of 349.00 with 7 year bumber to bumber warranty.

It wouldnt give me the option for no stars. Worst experience ever! They fixed my door but messed up my window and did NOTHING to fix it or make sure I was happy with the half assed job they did. They were paid $1600 to fix one door and it looks like crap. I could have done a better job myself. I would never recommend this place to anyone not even my worst enemy.

They charge my deductible wen my insurance pay for it Im waiting for 2 months still no refunds no manager in the office I dont recommend this place service poor just not happy with this shop 😡😡😡👎👎👎👎

Great customer service and always helpful

Horrible! My 2018 f150 work truck was sideswiped. My boss wanted it to go here for the repairs. They’ve had my truck for 6 weeks. 3 of those weeks it’s been sitting in the lot waiting for a bumper support bracket. I asked the lady manager if they could take the part off of a in stock truck. She flat out lied to me and said the parts are different and wouldn’t work! Anyone with half a brain cell knows this isn’t true. Apparently she fired the service writer over it. In all actuality she’s the one that needs to go. Now that I threatened to call the BBB if I didn’t get my truck today 3/8/18. Guess what she’s having done? Yep, taking the part off of an in stock truck! Calling the BBB regardless. I wish I could rate lower but i can’t. Horrible all the way around.

Absolutely Awful, No Stars. Repairs dragging on and on for over 2 months now on a 2007 car in great shape before the accident, took weeks to get around to my car, then revised estimate after revised estimate, then one missing part after another, one delay after another, one problem after another, not keeping me up to date, blowing deadlines, excuses, excuses, excuses. They still have my car, Im afraid to know if their work is shoddy too. I spoke with the supervisor nothing better, lies, lies, lies. These guys are terrible.UPDATE: I got my car back (with 6 new door dents from their parking lot) and ONE DAY later, I took it to my service shop to replace 2 cracked axels from the accident that these guys somehow MISSED. My shop said I was lucky the tires didnt fall off.So... How do I make it MINUS stars?

Very horrible service had to return 4 different times because of unsatisfactory service. Two months later Im still waiting for a replacement part for something they broke and returned car thinking I wouldnt notice! Would never recommend this company....just awful...period.

They are not good on there word make sure to get in writing, There new Manager she is rude rude and doesnt respect customers, word of mouth is everything in this business and I wouldnt have them do any work on your vehicle because there warrant is no good .!!!!

I do not advise anyone purchase a vehicle through Andy Mohr. Any of their branches.

Very helpful staff and a great experience

Did a beautiful job on the body work. Even gave me a loaner car while the work was being done.

3 thumbs down!!! Dishonest employees and horrible customer service! If I could give no stars I could!

Love new truck

Good experience

Honest group of people

Bad customer service

Good people

Great staff

Services well

Nice

Very professional

Excellent attention

They only help if you have good credit!