I contacted Jeff Critchlow Auto Body after I hit a deer and the front end and driver side of my car was pretty badly damaged. Sandy was extremely kind and helpful over the phone and she informed me step by step how to handle this with my insurance company, the car rental, and informed me I could bring my car in at my convenience and they will be ready for me. I was running late for work the day I was taking my car in, Sandy helped me over the phone to accommodate me so I would not be there too long when I arrived with my car. I was in and out picked up by the rental company. I was contacted by Mark ( I believe that was his name)every step of the way to let me know what was going on with my car. He described everything in detail in a way that I would understand and answered all my questions. I didnt feel rushed or as if I was annoying him, he was extremely kind, informative, and helpful. He told me he would write a specific note down on my paperwork, and he did just that, where as other places dont follow through sometimes when they say they will do little things to help you out. I appreciated his time and help. They were also accurate and honest about how long my car would be there. When It was time to pick my car up, they told me I could leave the rental off there and they would handle getting it returned, this saved me so much time. When I arrived and saw my car I could instantly tell I was extremely pleased just from the looks of it!! I was so excited to see my car all fixed and the paint job was perfect. When i had dropped my car off it was pretty dirty on the inside and out, it was spotless when I picked it up... even the inside!! I met Jeff, the owner and Sandy was there to get me squared away( they even waited for me because I was running late once again 🤦‍♀️). Even though their work day was done, they both took the time to talk to me and Jeff even gave me some pointers about other car issues I had since before my accident. I had some concerns regarding the rental I was turning in because I didnthave time to clean it up a bit before turning it in, and had driven through an area where lines must have just been painted. Jeff assured me I didnt have to worry and even followed up with me to let me know it was able to be cleaned off. They went above and beyond helping me with my car, my concerns, and even the rental car. I could not be more grateful and pleased with the service. My dad and uncle always told me, Go to Jeff Critchlow, and now I know why! I will definitely be back with any future needs! Thank you so much to everyone that made my car actually look and feel better than when I first purchased it!

I had a complicated issue involving 2 insurance claims. My front bumper had been torn off. The guys did a fantastic job. My car looks awesome and they handled the curveballs professionally.

The tow truck driver is very unprofessional, disrespectful, and just plain ignorant! They are all about $$$$ and the service is terrible! I wouldn’t of even have it 1 star but I had to choose something. I wouldn’t recommend this place to anyone, not even my worst enemy! TERRIBLE TERRIBLE TERRIBLE service 👎

This is the mechanic I always go to. Joe Critchlow himself deals with customers in the Care Care Center, and hes a nice, conversational guy.

Recently had much needed repairs to my older vehicle. The body work makes it look new and is very satisfactory. Auto Inspection completed at same time/place, very convenient. Joe at Automotive Dept is professional and decent, he is kind to my mother when she brings her vehicle and once bailed me out of a vehicular jam, very kind!! Jeff’s work is meticulous! The price wasn’t inexpensive ( which I anticipated) but I’m glad I didn’t put a down payment on a new car! I’ve used Critchlow for AAA calls,automotive and body shop, the service is CONSISTENTLY good! For accountability, please identify self when answering the phone, saves time. Appreciate the car wash! 👍👍👍

Would highly recommend for any auto service! Jeffs company does excellent work, done in a timely manner, and the truck looks great!

Tow truck driver was super late and showed up with an attitude. Super rude pretty sure his name was joe. Yelled at my mom because she asking simple questions.

If you was in an auto accident and need your car fixed Jeffs place is definitely the place to go to been doing business there for over 30 years

Within one hour (during rush hour no less) Mark was on site and had my car towed with no trouble at all. He was supportive and made sure I understood the process and even offered some suggestions to get the vehicle running once his service was completed. Without doubt Ill be recommending this business to anyone in the greater Pittsburgh area.

I had some insurance work performed on my Volkswagen Gulf. They were excellent from start to finish. Not only did they help coordinate a rental, but they went over and above when they noticed a few things not included in the estimate by attending to them also. When I picked up the car it looked better than when Ive had it detailed! I highly recommend Critchlow Auto Body

I dropped my car off for some body work to be done. Jeff and his team of employees went above and beyond to make my experience an enjoyable one. You guys were there when I needed you the most and I can not thank you enough!!! Thank you for being so kind, and for giving me TOP NOTCH service!! I highly recommend Critchlow Auto Body!!!

I have taken a few vehicles to Critchlow in the past (10+ years ago) and have never been disappointed. However when I started driving more high end vehicles I thought I should go to the dealer...special paint, parts etc.I did that one time and never again. Critchlow does a much better job than any shop Ive been to. My care looked like it came right out of the showroom.Most important, when I met with Dave to review the estimate he noticed something that I missed and saved me over $500.I strongly recommend Critchlow Auto Body

Russ came to tow our vehicle at 11:30pm on a Sunday night and was so kind. Instead of just loading us up he said he’d look at it first. Our battery was bad and it started right back up. He gave great advice, was so very kind, and was the absolute best customer service! Thank you Russ!!!

Had a dead battery on the side of a busy road, at 5pm, called AAA, this company was the 1 to respond. Jake, the driver/mechanic showed up almost an hour before estimated arrival time, had my car battery tested and replaced within 10mins.I opted for a new battery, roadside. It was only about 7bux more than advance auto charged for a new battery and I wouldnt have had to go out of my way to buy it and have it placed. So convenient to just be one call and done!Very grateful to Jake and this auto body shop for helping me, quickly, in my time of need.Thanks, guys!

They are the AAA contractor in my area. Always get top notch professional service

Great service and fast turnaround time also

I want to thank Jeff and his crew for fixing a problem that I’ve had with my car for three years, and four other places had no idea what was making all the rattling. We will be taking all of our cars to Critchlow,.and also, the price was far less than I would have paid elsewhere! Thanks again guys for the incredible service 🤡

Courteous, fast and excellent service with good prices.

BEST in Pittsburgh!! Entire team is led by Jeff Critchlow daily. Jeff and his crew are top-notch professionals all the way around....From the industry-savvy. compassionate, and patient Front Office to the literal ARTISTS in every corner of the garage, customers can expect to be 100% satisfied. Jeff Critchlow AutoBody Car Care turns the SMASHED into ✨SMASHING!!✨

Had two really good experiences with Critchlow. First one was for my CR-V, when I called AAA, they sent Critchlow and were able to get my car started amazingly. Second good experience was for my Crosstrek; though it took a month for me to get an appointment, they did a really nice job on some body work/fixes on my car. Would recommend

Great service and value. Well certainly be back.

Zack, the tow truck driver, was so personable and polite.

Critchlow responded to a AAA request I made for a dead battery. Zach, the man they sent, is exactly the kind of guy you want to see show up when youre stranded somewhere. He very obviously knows what hes doing and he did his work neatly and efficiently. Zach was friendly and personable and had a good sense of humor. I enjoyed talking with him while he replaced my battery.Additionally, the vehicle that Zach drove was clean, in good repair, and neatly organized inside (from what I could see). I think this speaks well of the overall quality of Critchlow and the service they provide.Coming out of a store to a car that wont start is a crappy, crappy experience; Zach (and, by extension, Critchlow) made it much less so.

Do good work and friendly care about customers.

The only place I take my car for work of any type. Never push up-selling on things your car doesnt actually need. Located between two separate highways so very convenient to get to.

Most reliable honest knowledgeable place to take your vehicle

I have had several cars repaired @ Critchlow Auto Body & I cannot say enough about the quality of their work. If there were 10 stars thats the rating I would have chosen - they always take care of arranging for the rental car company to be waiting for you & ALWAYS return the car washed & vacuumed better than I can do it at home! Honestly, I have never & will never go anywhere else......these folks really know their jobs! Thank you AGAIN!

Very friendly customer service. My car broke down and had to call AAA. Although AAA was giving me issues Critchlow Auto body took care of the rest. I would highly recommend this shop to anyone

We have always gotten good service here. The mechanics do good work and the pricing seems fair. They always explains everything and recently even encouraged us not to have some work done yet!

Excellent staff and have very talented body shop employees. Highly recommend if you need repairs done.

THEYYYYY ALIGHT !. not impressed. Actually there is negative energy that way tho.I wouldnt!Catch me at a Kia dealership

I wouldnt even consider going anywhere but Critchlows for my car repairs. Working with Joe is super easy and the technicians are great. They do great work and I trust them 100%. The prices are fair and I NEVER have to worry about being taken advantage of. If its broken, they will fix it; if its not, they wont. Simple. I would absolutely recommend them.

Anytime something goes unexpectedly wrong with my car, these are the guys I call. I get the AAA package & it has always came in handy even after buying a new car. You never know when you may need a tow or tire change. They really are the best & I absolutely love qorking with these guys!

What was once a modest location has grown into an automotive juggernaut! All vehicles, buildings, personnel crisp, consistent and professional. Repair or tow these are good people to know!

Got a flat tire on my way home from work! Critchlow is a company I know and can trust. My Driver, Blake, was very professional, friendly, and did a great job! He was very knowledgeable and answered all my questions. Thank you for saving the day!

The service man came very promptly. He was very nice.

They fixed my car up good as new, they were professional timely and even clean my car!

I called AAA because my car was not starting. Critchlow came out on two separate occasions to help me. Both Woody and Chris were professional, friendly, respectful, and knowledgeable. They made the process easier and I was confident my car was in good hands. I was satisfied with both experiences and am thankful for their assistance.

Had my car towed from driver Chris 116164, so kind friendly and courteous, my car was on a slight hill off street, we worked together to get it on flat land. He came in minimal amount of time after I contacted AAA, and was so kind and polite. We need more roadside services techs like Chris.

I have had numerous interactions with Critchlow towing and found their personnel to be excellent and knowledgeable. In addition to being professional, kind, patient, and prompt they are also competent. This translates into the securing and safe transportation of your vehicle to your desired destination. Critchlow offers 24 hour on call towing year round, their prices are competitive, they offer roadside assistance and they are affiliated with AAA. I trust them implicitly!

We called for a dead batter away from NC in PA. We called AAA and Critchlow Auto Body responded - Tommy #97B11. It turned out to be an improperly coded key that was causing a security lock out. Tommy waited for us to get another key and ensure our tires were pumped out until I returned. He ensured the new key worked, the battery was working properly. He was the best, most efficient and courteous person ever! Kudos to Tommy and Critchlow and AAA!!NancyApex, NC

The blonde cashier was VERY unprofessional. I could tell from the first question asked that she had a bad attitude. She acted as if it was an inconvenience to answer questions at all. I would never recommend this place for ANY service. The tow driver and supervisor lied to my face about pricing. All around horrible service!

Mark was wonderful! Very knowledgeable and patient.I will definitely refer all my friends to Critchlow!!! Dale was very pleased !!

Beautiful results and a very friendly staff. I couldn’t be happier with the work they did on my 2015 Chevy Impala. It looked brand new when I got it back!!

I took my vehicle to them, with some very tight constraints. Critchlow Autobody went way above and beyond what I thought they could do. Great job guys. I will always take my car to them.

Had yet another outstanding service. After 5 days of paint repair, my car was as good as new. They are truly good at what they do. Highly recommend them.

Great service!! Couldn’t imagine a better experience. The best!

Friendly staff, great work with reasonable prices

These guys get right down to business. Got an appraisal for my car, and they made the car like new again. It took a while because of the availability of the parts I needed, but in the end, Im very happy with the work they did.

Terrible customer service. Scam artist with the only interest of taking your money! No parking lot and just flat out rude individuals. Will also go through your car.

Not happy. Waited 4 hours for a tow truck. I had to use this company because of my AAA membership. The tow truck that was suppose to get me, was called off of my tow and another tow truck was sent from 2 hours away. Very bad service. When the tow truck finally arrived, at least the driver was nice. NOT HAPPY

Very friendly and made getting my vehicle fixed easy!

LOVE Critchlow! Not only did they tow us in a snow storm, they had my car back up and running by Monday morning. Such kind, generous people who do great work!

Very friendly, helped me out. lovely staff.

I took my car in to have a problem diagnosed and fixed (the battery was dying every night) I had just replaced the battery that week and all they could tell me was to get another new batter, which I did. But the problem still happened (now on my third battery). After having my car for the entire day they werent able to diagnose or fix the car, which would be fine if they didnt charge me for NOT FIXING MY PROBLEM. I took my car to a different shop and they we appalled to think that someone would still charge you after they fixed nothing. DO NOT take your car here unless you want to pay them for not fixing the problem. The only reason they got 2 stars and not 1 is because my wife said they were friendly (while charging us for not fixing the car).

These guys were awesome. Called them through AAA to help with changing a flat tire after we hit a huge pothole. They came quickly in 20 degree weather and even helped when we heard a god aweful scraping noise which turned out to be a bent heat shield. Have nothing but good things to say, especially about our tech Blake. Thanks!!

I’ve had a few cars repaired at Critchlows auto body shop and have had nothing but the best service you could ask for. The folks at critchlow are friendly, knowledgeable and do a great job. I will continue to come back and would recommend them to everyone.

I had my Hyundai Sonata in after a hit and run in a parking lot. Their work was amazing and the car looked as good as new! Very friendly staff made it a pleasant experience!

Was not there, had my car towed. Friendly.

JEFFS A GREAT GUY KNOWN HIM SINCE HIGH SCHOOL

In my experience in dealing with this company it was TERRIBLE. The company violated the Towing and Towing Storage Facility Standard Act passed in PA in 2012. LOOK THIS ACT UP ONLINE BEFORE YOU PAY THIS COMPANY ANY MONEY FOR A TOWED VEHICLE. There is so much more I could write, but due to the fact I will be suing the company I prefer to leave it at that. Do yourself a favor and do your due diligence with them before you pay them any money. My advice...there are plenty of other companies in Pittsburgh and the surrounding areas to choose from.

Took my car here after a drunk state trooper and his buddy took out three cars on my street. I had damage from every end of the car, only the passenger doors werent effected. It took about a month to get finished because theyre so busy but it was so worth it. They did an amazing job and answered every question I had. Hopefully I never have to see them again, but Id definitely choose them again.

I request Critchlows when ever I need a car towed.I have used their battery and AAA towing service on several occasions. I had also had several cars repaired through their body and service shops. Always professional and always top quality work performed. I have no problem recommending them to anyone.

When I went there he was genuine with me and honest which is most important in car places, he got me the best price for my parts I needed and was a great experience would recommend anyone to use this car shop!!

My wife and I were going to the Steelers game when the alternator in her car went out. Unfortunately it was on a Sunday and being over 2 hrs away from home we had it towed to Jeff critchlow for service on mon. They understood our situation and put 2 men on the job to get it done. Joe at the front desk was very pleasant and the work was done by 1 oclock.. thanks for the great service for 2 stranded seahawks fans stranded in Pittsburgh..

I had to call AAA because I not only had a flat tire but my car was also over heating and leaking antifreeze. I was so upset because I was coming from my 1st job and on my way to my second one when this happened. When my driver Damian arrived he was the absolute sweetest about the whole situation, very light hearted and optimistic. He turned the entire experience around for me and not only that but he made my day. He made sure I got to my next destination safely and I couldnt of appreciated that more. I had such a good experience with him and this company, thanks a million.

Just had my car towed two days ago after it broke down unexpectedly. Brandon came and towed my car. He was professional, courteous, and kind. Obviously no one wants their car towed but Brandon definitely made the process much easier with his demeanor.

Critchlow has worked on a couple of my vehicles, and I have been very satisfied. When it comes to bodywork, I dont know anyone thats more fussy than I am and Ive never had a complaint. Ill be taking any of my future work to him, and referring anyone who asks.

The absolute slowest body shop ever! Took them a month to get a few basic parts in and then even longer to repair it. I will never take anything back there unless I dont need it for 6 months minimum. Never go there. Dont waste your time. Wish I could give them a negative rating.

I needed a battery jump for my car when I was visiting my brother. AAA sent these people and I couldnt have been more impressed that they got there under a half hour, the driver Brian V was so polite, shook my hand, professional, and informative. Even as he was driving away, he came back to make sure the alternator was doing ok. I would highly recommend this service from here.

The people and the service was great!

I could not be more satisfied with the service that I received and the wonderful job quality job that they did repairing my truck very very attention to detail shop highly recommend any repair work to be done by Jeff Critchlows I will definitely use them again in the future

I send all my vehicles there for everything good place good people..

Best in the business from tow truck driver to the owner.

The best mechanic in Pittsburgh moved to this location, and so need to take my vehicles here too.

The lady on the phone was rude and it took over 3.5 hours to pick up the suv. I would never use the again

Got a 250$ quote for a 7 mile tow. If you didnt want to tow it, just say so. No need to waste my time. Thats 200$ more than the next highest quote I had gotten.

Wasnt there

Paul (93) arrived within 1/2 hour...did a great job of getting us and the BMW to the dealership...excellent response from the CAA/AAA team..thank you...d.enright...Toronto ON Canada

My name is Matthew mileski miles and I know the owner personally use his show hes the best

Reasonable prices, fast service. I use them for all of my car needs.

Great people, great prices, greay work! Highly recommend!

Have always had great service for my AAA calls, battery purchase as well as auto body work. Staff very professional and kind.

These guys knows their stuff and does not price gouge. They do whats needed and they do it extremely well!

They have always done a great job for me,, when others could not,, they can,, I recommend this body shop for everyone,, they also are a major AAA service provider,, good service,, good staff,, good parking,, good location..

AAA call, for dead battery. Gentleman MAH came; very competent, pleasant, took care of the problem quickly, efficiently. A fine worker.

I havent had any towing experience but this is the place we trust to get our car fixed. They save us money each time (even when they dont know theyre doing it.) My friend was given a $800 estimate from another place, so I told him to get one at Critchlows too. He didnt tell them about the problem or the previous estimate. They pointed out the same problem and gave an estimate of a little over $400. That experience solidified my trust. If I ever lose it, I will update this review.

Got a flat tire in Wexford and they were there and had me back on the road in no time!!! Best experience Ive ever had with AAA!!!

Needed a tow, very nice gentleman named Joe H towed us from Cranberry to Pittsburg...a good experience!!! Thanks

Great work, very efficient!!

Fast service done well. Had my vehicle in for inspection, it was done within a few hours.

Blake was great! Friendly, fast service. Thank you!!

Theyve been working on our cars for a few years now. Weve found them to be honest and reasonably priced every time.

I called AAA for assistants when I locked my keys in the car. Not only was Critchlow late (AAA stated no more than an hour show up time, it was over an hour and a half), when they got there they refused to help me due to muddy parking conditions and left me stranded. The driver was rude and would not even recommend someone who could help. Completely unprofessional.

The guys are very knowledgeable and priced very fairly. I will go back for sure!

My car broke down and Critchlow had me back on the road within 24 hours!!! Very reasonable!

We had to have car towed there. We were given ridiculous estimate and when I told them we would move the car and not be using them, they were extremely rude and unprofessional. Never use them .

Always accommodating to my needs and service is super

Great experience!!! Great price and fixed fast!!!

Great service!