A big store but the arras I was looking in had a lot of empty product areas. I dont know if it is due to the chip shortage, back to school shopping, or not keeping enough inventory.

Its a good sized electronics store with friendly people. I dont know if its because of the chip shortage or due to back to school buying, but the areas I was at there was a lot of blank space.

I had an issue with a laptop I purchased. I emailed the store. Chuck the store Mgr emailed me right back and told me to come in and ask for a manager. When I got there Jordan was the Mgr who came to help me. They both went over and above to resolve my issue. I appreciate it.

Curbside pickup makes order pickup quick and easy.

Mostly young people, as expected, but they were very nice and very competent.

Ordered something online to pick up in store. Super easy and convenient

Cashier helped me decide what version of airpods to get was extremely nice

The BEST Best Buy! Ive shopped other Best Buy stores around the USA, and no other store matches the customer service of the McKnight Road Pittsburgh Best Buy! Recently purchased laptop, and most recently a new cell phone. The customer service is wonderful. Chris S. in cell phone department worked tirelessly to help me with issues with my account, made suggestions to save me money, and followed up with me. Chris S. solved all my problems, and I would give him and this store 10 stars! Geek Squad here is also awesome. They are more than helpful and willing to do what it takes to solve issues. The store employees are helpful, dedicated, and gracious.

I rarely give reviews, so it has to be pretty bad to get one from me. Simply put, the gas dryer we ordered was delivered, but not installed. The tech said someone else would come and install it. He left and marked the job COMPLETED. We called BB after getting that email confirmation, and had to reschedule. A week later, two guys show up and say the gas hose provided by BB is too short. No advice on who to call, just a simple “we can’t” and left. Called BB and was directed to the Geek Squad rep who barely spoke English. She kept telling me that we had an appt for today. I said I know… they came. They left. I had to explain this 3 times. Finally got another appt booked later this week. Only 2 weeks w/o being able to dry our clothes. Terrible installation service, lack of accountability, and awful customer service. Last dollar we will spend there.

I was looking for a new laptop and there are so many choices - I was thankful that the associate who helped me was very knowledgeable and spent all the time I needed to make a decision. Great service.

I bought an appliance from Best Buy, and they contract through a company called Foward Air to have the item delivered. These guys were not only very rude, but they didnt call before they arrived and they damaged my washer when one guy tried to take the dryer off by himself and broke off my washers detergent drawer (see pictures below). That was in November. Fast foward to April, and Best Buys mediator, Sedgwick Claims Management Service, stopped answering my emails and calls seeking a resolution of any kind. Best Buy was great, but they go through degenerate companies and refuse to accept responsibility at any level, so I refuse to use their services again. Be smart and think long and hard if saving a few dollars by purchasing at best buy is worth it if they contract their services through low-life distributors.

Needed a new phone, which I HATE because its always such a hassle. Sarah helped us out and was amazing! Quick and easy. In and out in 30 minutes!!

This one of the worst best buy store Ive been to the staff was absolutely rude and unattentive until they realized I came in to buy a $3,000 TV then things changed will never go back

Ordered a new oven and the delivery contractors Best Buy used scratched my wood floor really bad. I paid for installation and they just shoved it into the spot and didnt even make sure all 4 feet were on the ground. Didnt install the required anti-tip brackets either because we never do that (even though the website says its included and required). So I had a stove not installed, rocking back and forth, a damaged floor, and customer service told me to call back in 2 days to see if someone else could possibly install it.Also called to say they were on their way and didnt show for 2.5 hours and not in the delivery window I was given.

Pretty good prices and pretty much the only place left to buy stuff that aint junk.

The guys that helped me find what I was looking for (A Modem) helped me understand what I needed to use the modem. It turned out that I dont have a cable connection, so I couldnt buy the modem. They did show me an alternative that was more affordable, and would work better. They get 5 stars for their expertise and being helpful. Many thanks to them both. I wish I could remember their names.

They have low inventory, not a problem, but the staff is rather rude, youll be lucky if you can find someone to help you.

Well this is Best Buy. Nothing special to expect here. Big box store. Okay prices. Wait until they have a sale.

Kudos to Shane and Rudy at this location. Shane helped me search for a new laptop and took his time explaining features and even did a price match for a laptop I had seen at another store. Rudy was his supervisor and assisted Shane with getting a printout of the laptop in which I was interested. Shane informed me he was fairly new, however he could really be a trainer to some of the other sales people on how to treat a potential customer.

A lot of new stuff changed out old fixtures

Kinda dirty but its own charm

I wonder how this store has 4.1 rating stars????? I wish there was a ZERO star option!!!!! This is not the first time that I had really bad experience at this location. I got an email from Best Buy saying that my order was ready to be picked up on Thursday 4/8/21. I went to the store on 4/10 and they told me that the order didn’t t arrived yet. I am talking to Sara and explain that this is quite a time consuming and they should have the right info instead of wasting customers time. She changed the status of my order ship to home and charged me shipping cost without telling me...This is disgusting. They screwed up the order and I am paying extra for their product without being notified??? Also the order cant be changed or cancel because “they are working on it” Come on Best Buy, this is how you rip off your customers those days? SHAME.

Good service in auto 🚘 department had a GPS put in by dokta

Had an awesome experience with the feel squad and Chris ...he was very efficient and very helpful!!!

The staff is always friendly, never pushy. Never have a bad experience

Extremely polite young lads, they have great prices, and a very diverse inventory. Quite an easy shopping experience for the equipment I wanted!

I usually just buy online and pickup in store. Seems like Best Buy is still working out online pickup or people don’t use if often.

They greeted you they helped you and very courteous they explained all about what I bought and they have a very good protection plan

Too many staff members on the floor not enough customers with covid take away ur staff will b safer

Helpful staff. Clean and open.

Very helpful and friendly employees. A+. Only a 4* though because they havent had in stock the things I needed both times Ive been there, though (the first time it was a Gotcha for Pokemon Go... my husband surprised me with one from Target later, to make up for my disappointment). This time it was a particular wattage power cord for my laptop. They also didnt have the next wattage up. Had to go up two. Not sure how much extra that ended up costing me if theyd had the 45w I needed or even the 60 vs having to buy the 65. Maybe not much. But the employees who helped me were all great, and I didnt have to hang around long. They also had good Covid safety measures... Masks, checking people at the door to see what they needed and pointing them in the right direction to save wandering around the store, etc. Very helpful.

Wanted to order something thru web site but there was a problem however cashier took my primtout of items i wanted and went and got them for me. I didnt ask them.too do this and was going to do it myself i just asked where a priduct was located and they got all my stuff for me. Very helpfull

Ricco was the best cashier yet! He deserves a raise!

I needed help finding a good camera for my wife and Jesse and his manager did a fantastic job helping me out. They both listened to what i was going to use the camera for and guided me to the perfect camera for my wife. I would highly suggest talking to these to guys again if you need any help.

Geek Squad took me as a walk-in and made recommendations of the best way to proceed, regardless of their bottom line. I really appreciated the quick and thorough recommendation

Good service. Friendly people.

Special shout out to Luke...very patient... answer questions...very knowledgeable of products...made the shopping experience great. Thank you Luke

Ive done a few in store pickups in the last few weeks and it was an easy process.

Always sanity practices going on and I personally love the greeters and askhow you day it BEFORE WHAT YOURE LOOKING TO BUY! THAT SUDDLTY IS INCREDIBLE REALLY APPRECIATE THATAs the buying shopping experience after that lovely exchange; everything went smooth as always

The sales guy was very helpful, but there was nothing to buy on a Saturday. Literally only two boxed receivers on the empty shelves. Zero speakers, zero toner for my new HP printer. I overheard that they didnt even have a simple 3/8-to-RCA Complimented sales guy to mgr, who seemed bored with the positive feedback. Was told they get a truck on Tuesday. I try to keep my money local to support brick & mortars, but if the cupboards are bare except for one day a week, theres no way to support them. Sadly, Ill not return to Air Fryers R Us.

Went to pick up online order and was told they couldnt scan product but wanted me to pay twice for the same item, I refused, then they did something on the computer and gave me a bogus reciept that didnt reflect what I actually paid. The woman then became frustrated and starting accusing me of yelling which I was not. Completely incompetent dont shop there.

He did an excellent job 😌 with change phones over for my friend . Chris was amazing . Thank you

Its best buy, youre there for a reason.

Standard best buy... Staff worked to answer questions about ring

Came here to get a handheld shark vacuum and the gentlemen were very nice. I didnt find what I was looking for however I found the new version of my current vacuum and I got a carpet cleaner vacuum. Customer service was great

Tyler in appliances and manager Cory were the best.

Their new policy of shopping with you is a little weird at first but we got a cool salesperson and it was fun.

My LG Microwave died on Thanksgiving Day. I’ve had it for less than a year. The manager said that I had to contact LG about the problem. He said that if I did not buy the insurance that his hands were tied. He told me that this was not his choice but his hands were tied. I was never offered any help in contacting LG. I’ve been calling LG for 2 days. I was on hold for 45 minutes and got disconnected. I have called numerous times only to be told that there was no one to help me and I had to call back later. Then the line went dead. I will never buy anything at Best Buy. I will buy from local appliance stores. They care about their customers and will help with problems when the product is still under warranty. Make sure to factor in the high price of insurance before you are lured into buying anything from Best Buy because even if the product is still under warranty Best Buy will not help you with anything. You will be at the mercy of the huge multi-national manufacturers.

They really dont want you to shop around during covid. I was hoping to browse but was instead asked what I wanted, it was brought to the register and I paid and was expected to leave.

Had to take two trips down to get my car radio installed. The man in charge of it is not friendly and ordered the wrong parts both times and wasted 2 hours of our lives to just tell us theres nothing he can do and gave me a refund. Save yourself time and go else where.

A worker wasnt kind. Make me wait for 10 minutes after saying hold on one sec. Wasnt even crowded.

Worst place to ever call over the phone if you have a question for something. Weather its car audio or home related no one ever answers the phone. The automated system is a joke. Dont even waist your time waiting for help.. You have 20 some people at a time working and most of them are asking people who dont want help if they want help. If they wanted help they would call. But u dont answer the phones to know that.

Ver nice staff, had the items we wanted got in and out quickly

Its a Best Buy, so some things (e.g. cables) are kinda overpriced. That said, the staff at this location have been very helpful each time Ive gone. If you need something that you cant get for a better price online, this is a good place to get it.

Went in for one simple thing and came out with 3 large purchases at $2000,

One of the better Best Buys. Knowledgeable staff that thankfully arent pushy.

The staff is efficient but they can be condescending. 🤔

Hard to find a salesperson who knew nothing of the products. I read all the I formation that were reading off the product card.

Great store lots of selection

Great prices and great service.

I was asked if I needed assistance as soon as I walked in the door and that helped me get in and out because I know exactly where to go in regards to what I was looking for. And everyone was friendly and mindful of the customer base at the store. And the store seemed pretty well stocked

The salespersons were great! They were helpful and very attentive!

We miss Blu-Ray shopping at best buy. Please bring back movies!!

Best Buy McKnight Road Pittsburgh is great. Covid protocols are a priority. Geek Squad here is very helpful and knowledgable. Associates in the store ate patient and provide excellent info and suggestions. Customer service and care excellent.

Great place to buy electronic appliances.

When VZW sends you elsewhere to get a new phone because they have none you want in-stock what better place than down the road to BB?Phones are available there and no matter who your carrier is, they can hook you up.Wait time very minimal, service exceeded expectations, given a better deal than my carrier could or would provide.

Friendly staff. They were very knowledgeable about soundbars.

Best Buy is going down hill with service and knowledge.

Went there to buy a laptop. The store associate was wonderful. I had no idea what to buy and with his help i got everything i needed and more. Thankyou Best Buy !!

Just got done buying a new TV and they even have me free delivery. The staff at this location has stepped it up since my last visit and covid has changed the level of service for sure. This is now my favorite location in my area

Very helpful everyone we passed seemed excited to help

Service is great but inventory is lacking bad. I get its kinda like that everywhere right now, but cruising the isles is pointless. Best off staying home and shopping online, cause 75% of the time its not going to be on the shelf.

This place is not bad I think it used to be better but I waited really almost 30 minutes off and on to get someone to help me they are busy but couldnt find what I wanted but its a nice place not great used to be great but its a nice place still

Fast great service!

Great place. Had an appointment with the geek squad in the store and they handled my issues very efficiently and Im very satisfied with this service.

Call center is the worst!I was waiting for 15 mins, then someone replied.At first, I just tried to make sure the address was correct and agent asked me to wait for a sec (?!)Then additional 15 mins passed.I was pretty sure I was just muted, so I mentioned that it was very bad and I would make screenshot of this call... and, guess what? Call got turned off immediately!

I want to acknowledge an employee that had assisted me at the McKnight store in Pittsburgh, Pa. The employee’s name was Nick. I had asked for assistance with a case for my cellphone. Not only did he help me with confirming the correct case, but also wiped my phone down and then put my phone into the phone case. Excellent customer service!! Above an beyond. Also, I wish I would have gotten the female employees’s name at the entrance. She also was very helpful and polite. 10/29/20 at 130 pm.

Katlyn was wonderful. She really helped with setting up the new phone.

Went in there to get a stereo system in my truck the price was the best around will be going back

They claim to price match, but when the price match is $60 lower, they refuse to honor it. Instead they pick a different random price and drop by $30..... i dont think they fully comprehend the concept

I like the way you make an appointment and come back to see an associate who can help with your issue. Associate was very knowledgeable and solved the problem. This is an advantage of having a dtoe with people versus ordering online.

I try to support Best Buy when making tech purchases since I go in store and rely on their input to make a decision. Amazon doesn’t help you there. I ordered things online from BestBuy.com and they sent the wrong item. Although BB customer support was horrible. I mean HORRIBLE Dan the assistant manager was fantastic in making things right. I’ll continue shopping at this store just because of how helpful and patient Dan was. Thank you Dan!!!!!

Worst store you can imagine, 1st call couldnt get past their automated system after 11 minutes. Hung up called back wanting to speak to the manager been on hold 28 minutes as the writing of this review. Have decided all the electronics I purchased for the holiday will be returned and will repurchase from Amazon..DO NOT SHOP THIS STORE

I spend thousands a year at Best Buy for both personal and business purchases. Well that all came to an end the other day thanks to Amanda and Shannon. By far the worse customer service I have ever experienced with any retail chain. I have amazon prime anyway, but it was nice to have the option to buy stuff locally . Ill just wait the 2 days now for shipping.

Be careful buying Televisions. What you read online might not be all that is disclosed about many famous brands. Example, Qled TVs reguire a professional calibration to get the same picture you see in the stores. They dont tell you that before purchase and online information. I found out the hard way. I dont like writing negative reviews but I dont want anyone else not getting the information before you buy. Im not saying dont buy from Best Buy just do your homework first. Be safe and good luck.

Kaitlyn was the best. Great service and customer support.

Buying online w/ curbside pickup worked great.

My go to store for everything electronics. They are customer focused and answered all my questions. It shows they care about customers.

Love their Geek Squad- especially because my husband & I are technically challenged. They make our lives easier.

Great customer service and help

People were really nice. Brought the package out. I appreciated the help that they checked my ID to make sure I was who I said I was.

This place is completely under staffed! Every time I go there I end up standing around forever like a lost puppy while I look at the sales associates standing around congregating. I was there today for the last time! I stood around for 45 minutes b4 walking out empty handed.

Everyone is very eager to help. I went into window shop. Salespersons Assistance is by appointment but when not busy they will help you

Always very helpful and the best experience!!

Do you know the feeling that you are looking for a specific item and they all look alike and there is now one to help you? During the Christmas rush this location actually had an associate take there time to qualify my purchase to make sure it is right.Thank you Blake for all of your assistance.

Very helpful staff

Customer service at this location was horrible. We waited over 45 mintues to speak with someone who could help us. We ended up putting our order in online and that was an unpleasant experience as well. We tried calling the store multiple times and could not speak with a live in store team member. We waited 45 before hanging up the first time, 15 minutes the second time and then 15 minutes again the third time we tried. We never got through to anyone before we just gave up.

Dropped my computer and messed up the hard drive. Antonio fixed it free of charge. Golden boy.

This is the place to buy your electronics. They have very well educated and knowledgeable employees who help ease the process of your experience by recommended products and being there just to answer questions. I bought my latest TV from here!

Confusion over appointment time. Took longer than it seemed necessary, but the employee seemed inexperienced. He had to ask for help from a more experienced employee. I will give him the benefit of the doubt then. I am satisfied with the outcome for now.