Very big store with lots of things you cant find at other places. The parking lot can be kinda crazy to navigate.

I just had the BEST CUSTOMER SERVICEThank you Mary! I asked her how to clip a coupon on my new phone- I apologized to her- she said No problem ( easy for HER to say) Thank you again for taking the time!I appreciate it!!

Please check the expiration dates specially on the diary section. Today, October 8th there is still yoghurt for sale with an expiration date of August 3rd, September 9th, etc. and they are pretty expensive to be expired. It is not the first time when we noticed this and we told a few employees about it but the story it’s keep repeating.

This has been my go to Kroger... until today! They dont require mask in the store... I think thats a grave mistake... just selfish all around. I dont feel comfortable doing business with Kroger from here on out and thats sad. I have been letting all my friends know, too.

This location is one of the best in the Central Ohio region. Its clean and has a great atmosphere.

Horrible customer service and quick list. We’ve had them call and cancel our order 3 times now. Every time they’ve waited until within 30 minutes of pick up to cancel, claiming to have “staffing issues”. Extremely unreliable and unprofessional.

Items fairly easy to find. Long line to check out.

This location is always clean and well organized. It was touch and go there for awhile when they did the full store remodel, but Ive made peace with the fact that the eggs and butter are now in the chip aisle. The produce is always fresh and well stocked and they carry Boars Head meats & cheeses, which can be hard to find sometimes. The deli and bakery are great and they carry a much better selection of dry goods than Giant Eagle. The Private Selection store brand is pretty damn fantastic; far superior to the competitions in house brands. Id have given 4 stars if it werent for the lack of open checkout lanes on a Saturday afternoon and the clicklist carts causing congestion in every aisle. There were 3 lanes open today. Definitely not sufficient to handle the volume of shoppers. Thats par fir the course at this location, though.

Terrible Covid practices. Management, staff, vendors, and customers all have a very lax mask policy. Everywhere I go people make an attempt to be safe except at this Kroger. Clearly starts at the top. No wonder cases are on the rise again.

Awful. Nurses at the little clinic are nasty. They could not careless about you. Would avoid this place if you can help it.

I visited on 4/26/21 @ 3:57pm. I had alcohol that needed to be scanned. The young girl called domeone twice. A manager walked by but wasnt attentive to the needs of the cashiers. Finally Jaden came and scanned the alcohol. Jehdiah was kind and patient. The bagger Amena also bagged my grocery with care.

Great produce selection.

ALDI is better

Transferring to a different pharmacy. For months they are always understaffed, lines out past the health section. Why have more than 1 register if you only ever use 1? Waits of more than 20 minutes just to pick up. There’s plenty of pharmacies to chose from and you obviously don’t need/want my business.

Ordered a cake cut and decorated like a caution sign that says Caution is 2 for my sons second birthday. Ordered this cake 3 days in advance of when I needed it. Told the bakery that last year I ordered from Giant Eagle and the bakery forgot to make the cake so they threw one together in 10 minutes (not an exaggeration). Was assured that wouldnt happen. Husband just brought the cake home. Its a stock white cake with red trim that says Happy Birthdayon one side and Caution is 2 on the other in blue letters. On one side of the cake there is a lopsided yellow diamond with blue trim. I guess thats supposed to be the sign. This is definitely not what I ordered!

Very busy store with friendly, accommodating staff. There is a much needed expansion being planned for the near future.

Terrible customer service at pickup. Requested my receipt was told I was not allowed to have it. For a 300.00 grocery bill so I could make sure coupons were taken off. Was told no one else wants theirs so I should not need it. Shame on you Krogers for the lack of customer service. Also for being cheap on paper so people can actually see what they are being charged and comparing that their coupons were taken off.

Thx guys for job well done it give me great pleasure to shop here

We live closer to the Kroger on Gener Rd., but we started coming to this one due to customer services issues with that one. At first things were much better, but over the last year things have really gone down hill with this Kroger.As an example, today I went to pickup medicine. Despite my wife calling them yesterday and today and being told it was ready, one of the medicines wasnt ready. Gavin, the pharmacy tech, replied that is wasnt him my wife talked to (upon coming home, my wife is pretty sure it was him she talked to earlier today). Im not sure how you say a medicine is ready when its not, but people are human, mistakes will happen. My problem is Gavins response of it wasnt me when I said weve had a history of problems like this. I wait a half hour while they get the medicine ready, and then they only gave me one of two medicines. The second medicine is a life critical medicine; Gavins response was I dont remember you wanting two medicines. Again, Human make mistakes, but in this case not giving a life critical medicine is a big deal, you need to realize that, and then learn from it.Unfortunately, this has been typical of the pharmacy over the last year. I tried getting a diabetes medicine refilled and they needed five days. On the day it was supposed to be ready, I called and they said it was ready. I tried to pick it up and they promised it would be ready the next day. The next day I go in and try to pick it up and it still not ready. At this point, I am out; I ask them to transfer it to some one that has it and instead they promise to deliver it the next day. It does get delivered the next day, but the guy needs a check which they never mentioned and he forgot to get my drivers license number. When the pharmacy calls, I say hello, and literally the lady says I need you drivers license number. So I tried explaining Im not just providing it and she needs to do things like identify herself, explain why, and then Ill call them back. After the HOld on she goes on a rant and hangs up on me. I call back and try explaining the issue but the Pharmacist (female; refused to provide a name) just said we need your drivers license number and she didnt understand the problem despite me saying its the way you go about it. Eventually I try the store manager, corporate, etc. and none see the issue.I go into the store and all I say at the pharmacy window is, Im the person with the deliver issue and they said the cost, I paid cash, and they hand me my check and a receipt listing my name and my medicine. They never identified me etc. Those procedures are not in line with HIPPA, but I couldnt get anyone at the pharmacy or corporate to care.I could give more examples or more details, but the bottom line is I always say to judge a company by the way they handle a problem; if you do business with a company long enough, something will happen. Kroger employees like to cuss me out, hang up on me, and they dont even understand there is a problem.

I dont know what happened to this place but i dont think a hole in the middle of produce is sanitary.

This is actually a nice Kroger. Nice location and clean store

The people who work here are anything but helpful. Every time I ask for help finding the Free Friday items, they shrug or point to a direction; not once did anyone take me to the items location or check in back for stock. But then, they cant, because Kroger rarely has Free Friday items in stock! I can make 2 or 3 trips in any given week, at any Kroger location, and find that they are out of the free item. There should be a caveat such as Free for the first (50? 100?) customers only.

Can’t believe soda 4 for $12 can only get 8packs.

Great customer service at this location. More so than some of the Krogers in nicer neighborhoods. They always have enough lanes open to suit the frequent amount of traffic. And of course Krogers has a great selection of food and other miscellaneous items.

This is my favorite grocery store. Excellent service! We love coming here for our Girl Scout cookie booth! Thank you to the management for always welcoming us so warmly. :)

This location is my absolute favorite!

I have noticed comments like people who work here are snobby, which simply is NOT true. Our family has shopped here for 26 years (since it opened) and for 6 years when it was across the street. We have had nothing less than very good experiences! Thank you to the Kroger staff for taking great care of us over the years...heres to many more!!

Large organic and natural product selection. Simple Truth is a great brand that you can trust. Employees are always nice.

Great prices and easy to find everything I wanted. They had sale prices for almost everything on my list. There was a mistake on one sales poster, but the customer service person was quick to offer a solution I could agree with. Between prices, convenience, and fuel points; there is no way to lose by shopping at Kroger Marketplace. I also love to go look at their furniture and home furnishings. They are reasonably priced AND so trendy. It is the relaxing part of any shopping trip.

This Kroger is great! Always helpful staff and always has the stuff I need in stock. The only thing I would suggest is the managers read up on the ADA laws and know their rights as a store and when to tell people they can not bring their pet dogs into the facility. I have only seen one customer bring a non-service dog into the store and I educated the manager on duty for the front of the store and she was very respective and understanding about the situation.

Always have a good selection. Produce is usually nice and fresh, though sometimes kind of pricey. Sales bring it to a good price though. Large selection of meats and other foods as well. Im always happy with their allergy special section, as Ive got a lot of foods (incl gluten) I have to avoid. Always happy to see GF pizza, cashew ice cream and other things that are safe for me.

Great store...but there is never no fresh Bud Light beer...the dates are very old....so I know the Bud Light sales are down....somebody should take a look into it...plus getting ID at the check out and Im a regular thats not good...Pickerington is a small community and I know the staff at this store...but yet they ID..

Looks like they are doing some renovations in there but I could still find things and maneuver easily. The store is still nice and well stocked. Staff is helpful and friendly.

This Kroger used to be a Kroger Marketplace, but they ruined it. They also used to have an organic food section, but they removed it and put the organic foods in with the rest of the foods. It’s made it much harder to find organic items. They expanded their wine section for god knows what reason! This was after their big remodel, which I don’t know what they were thinking b/c it made the store WORSE, not better. I’ll be shopping at Giant Eagle from now on which used to be much more expensive than Kroger, but since Kroger remodeled their stores they raised prices. Hey, they gotta pay for that expensive work somehow, right? Now Kroger and Giant Eagle prices are close to being on par w/ each other.

The fresh produce is whats the best along with the fruit. Their prices could come down a bit though. But over all it a clean grocery store and descent people who work and shop there.

The specialty cheese department was so friendly and helpful. It was nice to get a smile in this time hardship for our community.

There are a select few employees who are rude. If you don’t like your job then I suggest you quit. I’m very outspoken & will come for you if you come for me FIRST. Other than that I do love this Kroger. The managers need to call a meeting with their staff there’s no need to be rude y’all always preaching about customer satisfaction blah blah blah that’s what you all need to work on.

This is an extremely local store for me. 3 stars because it is a very awkward layout. For example... milk is in the back right corner behind the couches and furniture sales.Yes, this grocery store has a decent home section including, couches, dining tables, area rugs, lamps, etc. Also has a nice selection of games and toys for the younger kids (3+ aisles)

Found what I needed, fairly quick. Check out was smooth. Store looks great!

This Kroger is where we do about half of our grocery shopping. It is a bit nicer than some of the other Krogers I have visited. Things are laid out logically and items are pretty easy to find. Most of the time items are stocked well, but there has been more than a few times I have gone to find the shelf empty of the product Im looking for, even for basic things like milk. Pricing on most items are around average.

Always clean, friendly, and filled with bargains and manager specials! Becky at the front desk is always cheerful!

Love this Kroger! Never had to wait in line or wait to checkout. Theyre currently doing an update of the store to make the flow better and enhance the shopping experience.

This place is always booming! But that doesnt mean youll wait in line forever! Another plus is the customer demographic the store pulls....the people arent rude! Lets face it, no one wants to spend an hour or more grocery shopping, but that doesnt mean you cant be friendly, right? Well it seems like everyone else has that same mindset here!

Positive: Staff is friendly and helpful. On the negative side, sale items are often sold out, fresh vegetables invariably bring us a thriving gnat population. Items such as furniture are cheap-looking and very overpriced.

My favorite grocery store. Employees are the best!

Always clean and well lite. Able to find everything i need.

Right now it is very confusing. Cant find anything. Girl named Danetta came to my aid. She helped me finish shopping during the construction. I was ready to pass out. Couldnt have done it without her. God bless her.

Still doing construction inside but no issue getting around. Quick in and out. It was around 9pm though.

Decent liquor store here.Have a market place as well for furniture and other goodies.Good clean store, no issues with staff. Self Checkouts seem smooth.

Never a bad experience here in several years. Good deli meats and nice health food section. Quick checkouts too.

Very nice, parking lot needs some work. But not a bad place.

Right now very chaotic trying to find anything. They are remodeling but employees are very helpful. Cant wait until the remodel is done.

Great shopping

This is a very good story to go to good prices and lots to pick from period after there reorganizing everything and putting in more shelves, overall it is just one great place to go

Renovation is coming along nicely but still always out of something I need for my week.

Went shopping after a very long difficult day (6-4-19 @ 10pm) only to experience the most rude associate ever. Normally love this Kroger, but dont go late night. Hadnt realized that NO regular checkout lane would be open so used self checkout. The need assistance light came on... I waited patiently. When the associate arrived (unkempt and exposed stomach rolls literally hanging down in plain view) she acted like it was the end of the world that she had to come type her code in for us. I mentioned how I didnt realize that only self-checkout would be open (and that I wouldnt have purchased so many items otherwise). She rudely stated, well its like that here every night.... how was I supposed to know?! I was so disappointed and irritated by the experience.

The store was clean and well organized, and had everything I was looking for. I would go to this Kroger again.

Friendliest Krogers anywhere!! Always clean& I dont have to worry about people,asking me for money in the parking lot! Thats scary!! Ty

In the midst of remodeling and it looks to be pretty snazzy when complete. Kroger is my preferred shopping venue and the staff at this store are great

Great place to shop and Lisa the rapper who shares the samples is excellent today she was doing the Coralville flavors in the beer and wine section she needs some kudos

I love my home Pickerington Kroger!! The store is neat and staff is friendly. I shop 90% at this store. I love the layout!!

What a great Kroger with a huge selection and hidden liquor store inside. Check out the most organized produce section in town here!

Store still under remodeling but things are getting better

Good deals but not many registers open. Cashier was fast but took long time due to lack of open registers.

This store is revolting. DO NOT SHOP HERE! They are selling a lot of rotten fruits and vegetables, spoiled juices, and ranted dairy products. All i can say is check the dates because almost everything i picked up was spoiled. Dont wear your good shoes either 🤢🤮🤬

Beautiful! This Kroger is in a Marketplace transition! Lots of things clearanced! Spent some time looking while car in for an oil change at Midas.

Nice store, clean and great beer and liquor selection. Nice place to shop!

The selection is is incredible! The produce is fresh, the prices are comparable to other Krogers in the area. I will return to this location

This Krogers has a large variety of foods and a great liquor store!

This Kroger marketplace is has gas stations and a large parking are a hardware store and a pet store. There is no bus availables. The people are available to assist in the store both at the register and through out. There are usually electric buggies available in front in front of the store. I have never had any trouble with anyone working there or shopping there.

Great store with huge selection

Store was being remodeled, couldnt find what I wanted untill I walked the entire store. Had to back track isles twice just to find product I wanted. Glad Im not a blind person

Nice store, will be very nice when renovations and reorganization is completes.

Shelves are always stocked, the employees are always polite, always have great deals,my only problem is I wanted to try the fountain drinks but the machine is always broken. But over all great store.

Folks seem to be pleased with the newest updates to the store.

Store was kept clean, but stock items were hard to find.

Very nice and clean with friendly and helpful staff 👍

Hard to find what you are looking for. Checking out is a nightmare. Parking lot is like a real life criss cross crash!

When it comes to great places to afford local produce and also great seagood with Board Head products and a sip of Starbucks, then this Krogers is the next great place. The beverage selection is great. We always look here for our beverages.

For a mid sized grocery store, it has a good selection and really good prices. No complaints since it met my expectations

My wife and I shop here regularly and refuse to go to Walmart. They have great customer service. The employees are always willing to help rather than avoid you like at Walmart. Plus the fuel points are a great incentive to shop here.

Rude staff, barely had anything stocked that we needed, so many businesses clumped together made the parking lot crowded and difficult to navigate. Kroger used to be so much better than this, might as well just go to Wal-Mart next time.

The quality of food is alway great but its the employees that make this place outstanding. Theyre always friendly, very happy to see you and willing to go out of there way to help you.

Theyre doing construction and it seems like nothing is ever stocked. They no longer have the organic section with vegan products. I found a few items in the freezer section but not many. Hopefully theyll get more once renovations are complete.

Produce is always fresh and in stock. Deli has frequent sales. Multiple check-out lanes always open for an in-and-out trip.

Clean and well stocked with great produce

Pharmacy has slow turn around to fill prescriptions

Great place to wander around for an hour. Good sales and really nice staff

Nice clean store, friendly employees with decent prices.

Very nice store very close to home

Store is being rearranged, which is ok. My issue with this store is that it is always way to cold in there. Doesnt need to be that cold.

Click list amazing!! My guy was unbelievable!! Tipped him well as he fully deserved it!!

Since they took out the Market Place things have moved around a lot. Its going to take a while to learn where everything is and thats frustrating to me since I knew right where everything was before. The changes are huge. The signs arent up yet telling us where things are. Ill try to be patient for now but I wish they never hid taken out the Market Place.

The produce section is what I come here for. Everything always looks fresh and they have a nice variety of vegetables & fruit.

This store has everything! There are great deals and i employees are very nice.

Need a better craft beer selection. Unable to get select bourbons that others can.

Great store. Good prices. Friendly workers.

It was a little hard getting around the store, I wasnt aware they were remodeling or replacing the floor. They should have signs to make the customers aware

Always great savings and very clean store

Pretty helpful people and found what I needed.