Never been here before today. Was referred by a guy at home Depot in their lighting department that looked up the part we where looking for. When we got there, we dealt with Joanne and she was so nice and pleasant and fun to work with. She took a measurement of one of links on our chain and found us exactly what we where looking for which was a chain link connection. It even came in a 5 pack for under $10.00. We will be going back to get our new outside led lights for our pop-up camper. Thank you Joanne for making our day and giving us the best help we have had today looking for the chain link connection.

Good service and they had the items I needed in stock. Its not like the old days when I used to get a discount but I was in and out quickly with the parts working well after they were installed.

Faster service, nice staff, good prices and very good quality m

They charged 3 times my credit card for same transaction!!!! and also send my order far away to wrong location.May: Grainger request full payment for a special order item, Im did pay in full right away.Jun 11: Grainger for some reason automatically charged my card for same transactionJun 22 : Grainger automatically charged my card (again) after Im pick my item.Guy in desk laught at my and he says I got nothing to claim to them; but to my bank!!! or other Grainger location.(bank confimed money was paid 3 times)Guy also refuse to delete my account(as my request) and financial information and he acted cynical.(owner please check you camera) and look what hed did after Im left the store.This its the worst experience as a costumer in my life.Will file a complain with Arizona General Attorney and BBB.Not that Im dont want Any money back Im just wanted my account deleted and financial information safe.

Great services an ryan help me alot whit all the questions im have. About the product im get today

Excellent experience! Never been to a Grainger store before but they had a bearing I couldnt find elsewhere.Ryan was top notch and went above and beyond to try and help find a discontinued part. Will definitely be backThanks!

Very personable staff that took care of my unique situation as if it was an everyday thing. Plus, they still print that huge catalog!

These guys and gals are so knowledgeable! Never disappointed!Keep up the good work!

Young lady at will call busy but took the time to check out possible future purchases adding a little extra to her work load!Thats customer Service. Monday around 1:00 Roy

Covid-19 conscious. A bit lengthy of a wait as only one store clerk seemed to be assigned to work with customers on the Friday that I visited, however it WAS near closing time. Basically, that one person would help one customer and so a small line built in the parking lot. Got my item fairly quickly. Clerk took my credit card inside as I waited. Returned, and all moved somewhat quickly. Obviously things are not normal as before, where three store clerks moved customers thru more efficiently.

Calling their 1-800 number is a waste of time it should go straight to a counter person who knows whats in their inventory I drove a long ways because their 1-800 number people are great their system sucks

Customer service was good in the end. If you need certain hardware right away may need to go elsewhere. Was told 3 days for bolts to arrive. Took 5 days and they shipped the wrong part number. Now have to wait another 3 days. Update from there they shipped me the wrong item 3 times in a row.

Wait outside for service,need mask,tell them what you want,they get item from back of shop.PAY AND DONE !!! VERY COVID COMPLIANT !!!

The service here is terrible. I walk in and take a number. There were two other customers there before I walk in. As I wait for my number to be called, the cashier asked the other guys if they are ready. They didn’t have a number but they were there before me so I didn’t get mad. Then someone else walks in and picks up a few things and they asked the guy if he was ready, despite him not having a number. I am doing the proper thing and waiting my turn and nothing. I did make eye contact so I know they saw me. My overall experience with his place was awful, and they will no longer be getting my business.

Great! Staff very helpful. Fast n Easy

They were a really big help with the compassitor I needed. Very friendly and helpful.

Left me standing outside for 20 mins ignoring me. Went in to see if I could get help and they were very rude. This is a recurring theme at most grainger store.

They have everything! Their catalog is unmatched. If they were open later than 4:30 PM theyd be perfect but who needs perfect, Ill take excellent and that they are.

Outside will call. Fast service.

Grainger is an excellent supplier. They rarely make mistakes and if a mistake does happen to happen, they correct them immediately. Grainger offers many great services that supplement their extensive stock of industrial supplies.Highly recommended.

Good considering the pandemic

We have a facility 2 blocks away. I quit stopping in or calling into this branch of Grainger. Electrical switches? None in stock. Brass pipe fittings? Very limited. Anything else that Tractor Supply would carry (for half the price), of course they dont have it. I wonder what the actually stock here!

Awesome service had questions about AC condensing motor the lady that was helping me didnt have the answer for me so she went the extra mile and had a specialist get on the phone and answered all my questions.

Great products, prices, and customer service. Absolute best in the business.

This is a nice Grainger facility. I believe the stock here is larger than at some of the other Phoenix locations. Friendly, helpful staff.

Great selection and the highest prices youll find.

Different

Staff very helpful, friendly,

Order parts and could not get it to the location I need it at.When I call to have it transfer they tell me it will 4 more days. I dont normally buy from them but they were the only place they had the part. I should just ordered from online outfit.YOU CAN COUNT ON GRAINGER NOT TO GET IT DONE.

Best customer service

They carry a large inventory but they are priced higher than most other suppliers.

Prices are twice as much of same product anywhere else, I dont know why people shop here

Grossly over priced, however the employees go the extra mile, and I have yet to find something that they cant get.

Very kind