They replaced a tail light. Good place to go for small jobs. Plenty of stock inside for all car needs.

The guys kept it real, thorough, and even gave me pics to take back and show. They were honest about what to expect and how much to expect it to be. Very very helpful indeed!

The pep boys at 27th and Bell road with Chrystian and Louie treated me well I would not choose another pep boys to work on my vehicle I was also offered a ride for convenience while they work on my vehicle I never had this much kindness and experience with pep boys until I came here if you need your car worked on and you want a great experience come to this pep boys and ask for Christian. Jeff and Konrad was also helpful I will really really suggest coming to this pep boys Im going to tell my friends about it they also recommended further services they might be needed on my vehicle I will definitely be coming back to this pep boys

Fast, friendly service! Good price, Joe, the mgr, was very helpful, explaining all my options for my repair! I will be back for more services as I was treated like a valued customer! Thank you Joe!

Service advisor Louie at East bell rd Location did a marvelous job at advising me and helping me out

Great timely service. Jeff did a really good job of explaining everything to me so I didn’t worry so much

Quick and friendly staff. Reasonable prices from my experience. Will definitely be back. I was here for brake pads and Roaders.

Don’t bother writing a review through their email. If you provide a poor review, they will reject it and refuse to post it. I went to this location last week. The guy at the front desk knew nothing about cars. I asked if they could fix my rear view mirror while changing my oil. Instead of asking a real mechanic, he attempts to fix it himself. He was placing parts in backwards and upside down. He clearly did not know what he was doing but wouldn’t ask for help. I told him to just forget about it and just do the oil change. After over an hour of waiting (they were late on my appointment claiming to be busy but there were barely any cars there), I got my car back. After driving it around for 6 days, my “change oil” censor came on. Not even sure if the oil change was done but I paid for it. Again, no point in sending in a bad review, the company will refuse to post it. Extremely shady business practices here and clearly don’t hire people who know what they’re doing.

Made an appointment for an oil change and FREE tire rotation. Was quoted $106.14 for a Synthetic blend oil change. I agreed, but after 45 minutes no one had started on the vehicle. The doors to the store were wide open on a 112 degree day because it was cooler OUTSIDE than in the store. It is outrageous that Pep Boys allows their workers and customers to remain in an unhealthy environment.Wasted an hour, but leaving was the right decision

We were on a long trip and needed an oil change. They took me in quickly. They were to perform a tire rotation included with the oil change and did not perform it. They failed to put a reminder sticker on windshield. The mechanic did not use a funnel and spilled oil on the engine compartment and the parts below of course. It smelled and burned for a while. Very annoying and a lack of respect for the customers vehicle. I cleaned some of it off when I got back to the hotel. Also did not use floor mat or seat covers to protect my interior. I keep a very clean vehicle inside and out and do not appreciate the lack of attention to others property. I also question if I received the correct oil as there was none of my type on their rack they dispense the oil into the jug. Only a concern, not sure. I did ask and was not offered a chance to be shown the oil container.No wonder Pep Boys is closing stores. Not exactly customer focused. I will pick another supplier next time.

Pep boys is a real good place to buy air fresheners, auto parts, but I definitely do not think Id have those monkey wrenches working on my car! This is just my opinion, I take my vehicles to mechanics that are ASE certified and seem to be a little bit more savvy and better!

Lies, Lies, lies. Told me the check engine light was because the oil change wasnt done. There is no such OBD2 code. LmaoTheres one for low oil pressure or wrong type/weight. Then they said yeah, that one. 🤣🤣

The evening of 6/7 around 530pm, I called, spoke with an employee whos name starts with an L and scheduled for my car to be aligned on 6/8 at 12pm. I have a lifetime alignment. I showed up for my scheduled alignment 15 minutes early as my whole day was planned. Jeff informed me it would be 2 hours. I asked why, becuase I had scheduled the alignment the day before. I was informed I had no appointment. Jeff handled the situation like a pro and told me I can come in on 6/9 at 1130 and I would be in and out. GREAT! 6/9 I show up to my appointment 5 minutes late only to find there are several people in front of me and will take several hours. BRO, I scheduled my alignment for 1130. I was told it would be in and out. Your employee from 6/7 already wasted my time. 6/9, day two and my time is wasted again? Two days in a row? Thats exactly how to not retain a customer.

I had amazing service at this location. Jeff was wonderful and very helpful. I had a lot of work that needed done on my car and I was in and out in an hour. You really couldnt ask for more. 10/10

I had a battery installed and they installed it backwards. A bunch of dummies work there

Service was excellent, fixed my truck better than the other place and no hassle.

Nice experience.Thank you!

Great service; I bought a set of 4 tires and I am very happy with it.

Made appointment but was told 2.5 hour wait for service. Lounge was hot with 2 ppl waiting. One had appointment 1 hour before mine.

Ramon was a great help today! I will continue to bring my car here for service. Thank you!

Its not even a store anymore but they failed to disclose that oh well this sucks when they were store mini Moe and Jack can eat a d

Would rate them higher but they decided to park my lowered car on a stump. Had to rush there to pick up my car before 8, I called because Id be cutting it close. I was told if I dont make it through the door before 8 they cant give me my car. They did Mount and balance my tires for a great price though.

Needed an alignment. Arrived early . They took truck strait in. Very easy simple in and out. No stress of you need this part and that part. No pressured sales.

I took my car in for an oil change on a Friday. When I approached the counter the assistant manager was not wearing a mask, and was watching a video on his phone so it took him two minutes to even notice I was there. They say they performed the oil change. My check engine light was on and they told me what needed to be fixed according to the code reader. The assistant manager said he wasn’t familiar w that error so he’d need me to bring it when a master tech was there. Because he was not knowledgeable about my particular issue, I decided to take it elsewhere for the repair. Prior to me leaving I noticed they NEVER topped my fluids so I asked for them to add windshield washer fluid. That should’ve been my first clue nothing was done. On Monday, I took it to a trustworthy auto repair shop familiar to me. I was shocked and disgusted when they called me asking me if I was sure I had an oil change on Friday. They said in addition to the sensors I needed replaced, I also needed an oil change. They wouldn’t feel comfortable based on the condition of the oil and oil filter if I didn’t have that completed. I paid to have another oil change not even 72 hours after I took it to pep boys. I will attach photos. I cannot believe that such dishonesty exists. I know how new oil and a new oil filter should look. See photos. Shame on this companyI will make sure EVERYONE knows not to take their vehicle there!

Im happy with the service I received from the team. I got 4 new tires and an alignment at a great price. Staff went out of his way to make sure I was satisfied with my new tires. Ill definitely return again when I need a new set!

I came here for an oil change and to get my belts replaced. The oil change was perfect; they did had to order my belts and told me to come back the next day. Originally I was told that if I came by 4:00, that the mechanic would be able to replace them. They said it was going to take an hour and a half. When I called to make sure they received the belts and make an appointment to come in, they did not know what I was talking about and said they would have to call me back. They also said I could not come in at 4 since the mechanic leaves around that time. I had even planned to leave work early.

Needed to have my windshield wipers and battery checked while out of town. Staff was super friendly and quick to assist me even though I didnt have an appointment. Found out I didnt need a new wiper blade! Gentleman stated a nut had come loose and he fixed it right on the spot! Battery was found to just need cables cleaned. I was on my way in no time and not out a single penny!

If I could put a 0 I would. I made an appointment the night prior, arrived on time to be told it was going to be 45 mins because there were 2 other people also scheduled for the same slot as me. I waited for 2 hours! They didnt even touch my car. The helped the person who walked in right in front of me, and the person who came in half an hour after I did. And then the gentleman behind the counter tried exclaiming that my car was next when I requested my keys because I had to go to work and I waited twice as long as his initial estimate.0/5 for this location.

Place is shut down for in store shopping but you dont know until you get there. Nice !!!!!

I’ve never had an issue with this place until now: took my car in for an oil change and an inspection because I was taking a drive to Cali. (About 4 months ago only getting around to writing this now because the issues were insane) I had bad brakes that I had to replace a week after my trip (they said they checked them) and less than a month after returning I found out that I had 0 coolant and no leaks. Which means even though they had told me my coolant was bad and needed replacing, they never added more or added very little. It’s getting more and more issues now because of the piss poor level of care my vehicle got. Absolutely NEVER taking it here again. I’m now having to do repair after repair because I drove 800+ miles with little to no coolant because they told me they told me it needed replacing not that it was empty. Thanks pep boys🙄🤦‍♀️

A bit rude over the phone and did not try to help me with my issue. I understand I called before closing, however, it is not respectful to hang up on people. Requested guidance, not an attitude.

They seemed very overwhelmed in the service center like they need a couple more employees? It took quite a while to be helped. But they took care of me. I had an alignment done here a few months ago and it seems like its off a little bit but they said they checked and said it was fine ? Overall they do good work thoughthe best that he could and Dominic out in the shop is super friendly and super helpful and has helping me out everytime Ive stopped by to get air in the tires or anything like that!

People were courteous and helpful. I was just disappointed they couldnt figure out what was going on with my car, otherwise great service.

My oil change light came on at 5:30 on a Friday evening and I thought Id have to rearrange my weekend plans to deal with it. Nope, called Pep Boys and they got me in the service garage right away. All staff that helped me were polite and quick. Very appreciative of the great service!

Great service. All the employees were helpful. I was given options to choose from on my repair. Everyone was very knowledgeable. Would recommend. Open on Sunday a plus!

Car had been dying, they ran a diagnostic and said everything was fine. Obviously they didn’t check because car died again and I needed a new battery from dealership. Also scheduled an appointment and they didn’t get to my car for 2 hours for a simple tire change!

This location weve been using for many many years! Tires, brake service and everything else they have taken care of us. Today nail in my tire in and out fast so I could get back home and back to work!

My experience here was absolutely atrocious. I came in wanting to confirm why my engine light was on. I had checked already and believed it to be only spark plugs but wanted a second opinion. A simple diagnosis cost $90 (which is a bit steep but I paid it). I thought the diagnosis would be quick, but it took 2 hours. After that they told me it would be over $800 to fix the problem. I declined because I can’t afford that and they didn’t even give me a list of what was wrong with the car! Just a receipt! I spent $90 and waited for 2 hours just for them to tell me that my engine is not performing well and give me a receipt. If something costs money to fix, that’s understandable. But they showed me nothing to justify an $800 price tag. Absolutely ridiculous.

Pep Boys had my truck for week and put ALOT of extra miles on it. They fixed 2 out of 5 problems and said that they could not order any of the parts that I needed. they did my discs and brakes but did not change out my brake fluid or fix the leak. WAY over charged me on things that they mdid not even look at!!!!!! Took my truck to Meineke and they went out of there way to order and fix ALL the things Pep Boys did not do!!! Steve Globokar is Awesome and no B.S. Honest and straight to the point. Meineke will have me as a customer for a very long time. Thanks Meineke and Thanks Steve. A Very Unhappy X-Pep Boys Customer

I live directly behind this location. I would very much caution getting repairs done here. They tried to tell me that my vehicle had an internal fluid leak. Luckily, I was able to take it to the dealership and have a certified mechanic look at it. There was absolutely no orange fluid leaking onto the head, as they described. All I wanted was a second opinion before I took it to the dealership, and you guys wanted to charge $600+ To break down the vehicle. I will never go here again!

The service department here is excellent. I have been going here for oil changes and misc car repairs for about five years now. I have met the same employees there most of the visits so the employee turn over is really low. Gene is a service tech at this location who it seems I have run into most often over the years and he is a great person to work with. The service has been prompt courteous and overall terrific.

Did my oil change and Had a great experience. I took all the supplies and charged me only $22.00 for the service. What a deal! Thank you guys.

I really enjoy this auto parts store, they are veyy nice and helpful and answer all of my questions. They have always been able to help me figure out most of my problems and the prices on parts/tools is super high. I would recommend this place to all auto part shoppers. 3 stars...

Car battery needed to be replaced first thing in the morning before work. Got my car to Pep Boys and within minutes they had my car back in the shop to test my battery out. Showed me a printout of how the battery was not holding a charge and put in a new one. Quick and friendly service.

I had purchased a battery here they honored the warranty gave me a new battery and actually put it in my car for me!

Went to have tires shipped from tire rack to Pep Boys on Bell. Was told over the phone I would get a call when my tires arrived and they could set me up for an appointment that day. They never called. I just happened to stop by cause I found it weird they hadnt received them by the time I was off work. The tires were there already there. So i proceeded to go home to change clothes and set up an appointment online. I arrived 10 min before my appointment time just to be told, We dont have time today to work on your car. Now that is some great customer service if you ask me.... No wonder there are so many 1 star reviews. Should have never shipped my tires to this shop.

I went to this Pep Boys to get an Oil change which was handled extremely professionally with proactive communication when the oil change revealed the need to my brakes needing to be changed as well.What set this store apart was when I checked out and casually asked if they had batteries for my FOB. My expectation was just to be directed to the battery display. Shelby and Joseph went out of their way to help me REPLACE the battery. Seems like a small task but it took a bit of effort. They were not only very helpful but helped with great attitudesGreat experience

Service was prompt and extremely friendly and professional. Jacob took care of everything and I was very happy to. Thanks again!

Their auto parts store might be okay but the service section is absolutely garbage. I just wanted to have an experienced mechanic to take a quick look and tell me the problem. Its more of an annoyance than a problem. My car is running fine.I understand that there might be some fee but $90 is for what exactly. Oh, it is to run an obd scan and check the codes. I have that in by glove compartment and there is no error code.This shows their incompetence when the most experienced mechanic on the floor told me that they will not be able to fix modern cars unless there is a code. I even suggested to check visually and that could be a good point to resolve any problem. I was out of the place as soon as possible. 😅

I booked an appointment for an oil change and when I arrived was told I had to wait two days because they double booked. Rude and unprofessional!

Not happy with pep boys.

Ive had 3 tires changed here in seperate occasions, and each time, they were quick (usually done in an hour tops.) Always nice people at the counters, too.

Went in because I needed a new battery. They took me quickly and were knowledgeable and courteous. I will go back for any battery needs. Totally recommend.

Amazing costumer service! I called them in a panic because someone had stolen the valves off my tires (insert a few choice words) not the best timing with it being Labor Day, but they were open. Albert did a phenomenal job assisting me with which valves to buy. In fact, he found out I was a teacher and knocked the price down for me. They also made sure to fill up my tires. Thank you!!

It surpassed my expectations. Very attentive, polite, knowledgeable on Volvos, good coffee, comfortable waiting room. I would like to emphasize the excellent service provided to me by Sargon one of the managers. His attitude and behavior towards the customers denote a quality upbringing. Thank you.

Did my front brakes and rotors price was average but they got me in same day and where done in a little under 2 hrs they did excellent work and had all the parts in stock. Will def go back for any future repairs

Need it air check in my tire that was purchased from them sorry lady we dont have air. I asked him you have only one station with air no air lady and he is dangling those.To lazy to walk couple stations down to pump the airWhat great customer service

While their website is the absolute worst, Alan and Alberto singlehandedly redeem it. They make it worth navigating that horrifying website. Ive never had a problem getting what I need for performance tuning from these two. For a twenty year old car .They are amazing and make dealing with the parts ordering a breeze. Keep up the good work

Very trustworthy. took awhile as they were very busy. could have appreciated a biottle of water while i waited. was there about 3 + hours. glad i went to them. they are the real thing. not slick, just honest!!!

Louie very good employee,need a rase,very good and service was excellent,helpful

I made an appointment to have a simple oil change completed on my vehicle. Once I arrived they informed that it was going to be 15 minutes to get it in and 30 minutes to get it done, OK I can deal with that. An hour and 15 minutes later I walk out of the store, for an oil change that is crazy. The only reason this is not one star is the guy that checked me in and out was really good.

Gene and Roger are awesome. After An unexpected tire accident they were able to get me in replace my tired and give me the appropriate advice on how to fix the rim that was damaged. They were super nice very quick and I appreciate their hard work.

I went to Pep Boys to replace a set of 4 Cooper tires. The Pep Boys sales people stated that Cooper Tires no longer manufactured the tires I had on my car.One quick search on Google revealed that they were less than truthful. I went to Discount Tires and purchased the Cooper Tires that Pep Boys said were no longer available.

Great experience, honest, experienced technicians. I had my brakes adjusted, purchased 4 new Cooper suv tires, had them mounted, balanced and the alignment checked. I also purchased a sheepskin seat cover. All in all it was a great experience and I would definitely return. Thanks to all the guys !!

They were nice and when I picked up my car it was cheaper than they quoted but the Lyft ride I thought was a courtesy ride I was charged for and wasnt told I would be changed for it. They have a contract with Lyft

I always get excellent service at this pep boys. Very happy with them and have been using them for thirty years. Never once a problem. Thanks guys!

Excellent service. Honored the items I had under warranty, & replaced with no problem. Just had to pay for labor.

Shelby is awesome! Super helpful and great personality. Better than most customer service reps at completion.

Went to take my cobalt in for brake issues at the last minute. Even though they were busy that day the still took the time to inspect everything. The repair was so quick! Thanks for the awesome service

Once you show them that your not a full they change their attitude and take care of you properly but from time to time you have to show them that they are working for you

Good customer service. Good in store selection and fair pricing. Counter person called me to let me know an item i needed was in and took good care of me when i came to pick it up.

Extremely helpful, worked with my schedule. Knowledgeable and friendly staff. I will be returning for service on my truck.

Very good service and crew

John is a great guy always helps me out and makes sure i dont spend all my car knowing how much work my car needs

My wifes car needed tires. got a great price and installed very quickly! Never can go wrong with Pep Boys! Gene was my sales person was really helpful this was at the 27th street and bell store.

This place is a staple in the community around it. They take care of you.

Very disappointed, no, actually I am very aggravated with my experience here. I came in for an oil change. I made the appointment last night by phone and the person I spoke to told me it would be $32 and change “out the door” for my 2006 Kia Sedona. “Out the door” means tax and everything is included.I came in today and was told it would take 45 - 60 minutes which was fine. Two hours and six minutes later I am writing this review. I was in the customer lounge the entire time and nobody came to get me. Yet when I went to inquire about my car it was ready and the employee told me he had no idea how long it was ready, meaning that nobody bothered to let me know I was good to go.Then I was told it would be $77! They replaced the cabin filter and the air filter at my request which should’ve cost an additional $33. $33 plus $32 equals $65. According to my receipt tax was $4.70. Once again, by my calculations that should come to $69.70.After questioning the total, the employee then told me it was $71.06. Better, but I’m not comfortable with why the price bounced all over the place.And to top it off I had an appointment at 11 AM which I know missed because of my two hour oil change. I’m hoping management read these reviews and I am hoping to be contacted because I am not satisfied in the least and I don’t think I will be going back unless I hear from someone.

Was waited on quickly I got the product I wanted friendly sales lady or saleswoman clean store door bongs to let them know someones coming in

Joseph was so helpful, I went in for a tiny part for my car and he ended up switching the part out for me in like 10 minutes, he deserves a promotion

Great somebody even ask if we needed help with out asking

Horrible. Never again. Said service would be 35 mins, had to ask whats up after an hour. Said it would be quite awhile longer. They knew I was waiting and didnt say a word. Couldnt even get a decent appt for the next day. Ignore you while standing there and they are chatting about what to eat for lunch.

Went to get my battery checked and ended up getting a new one installed. It was an easy and smooth exchange. Why I decided to write a review was I was so impressed with how they handled a very disgruntled customer( not the fault of the mechanics or staff). They treated her with respect and concern. ( I wanted to give her a spritz of water in her face from a spray bottle like you do with a misbehaving cat.) Their customer service with all customers remained top notch during and after. Great guys and GAL working this location. P.s....a Pringles can does make good wine bottle koozie!

Did an online order, got email said it was ready, when I got there parts were not there and had to be ordered in from another store, went back 7 hr.s later and picked up my parts and tool, 6 am this morning ready to get busy, the tool they gave me is broken, At 9 am when they open I will be back there for the 3rd time to get it replaced, I will update this as to see how it goes, I am unlikely to do business here again as I have to drive by 3 competitors to get there. They exchanged it, then I went back again to get the right one, and in doing so lost my discount for online purchasing, so all in all I lost by being loyal and trying to stay with a place I liked, No more, I will not go out of my way again!

Helpful staff, you get a discount if you order online and pick up in store.

Very attentive and polite staff. I dont know why I havent been going here for a while. Im converting to have this be my parts store.

I wont get into to much detail and I usually do not right reviews but this place it a total disaster. Went in to get a nitrous tank filled from their speed shop. Waited two hours and in the end was told they could not do it. The place seems to have no leadership. The employees just fumble around not sure what do. But it looks like my review matchs all the others. A very interesting experience to say the least.

Very helpful and knowledgeable! Friendly employees who treated me like I was important not just a person.

Hack job mechanics cant even do an alignment properly. Almost crashed my truck with my wife and 2 Kids inside because of this. Then I bring it back and they want to deny that they caused the problems and argue with me. It drove perfectly fine before they installed new alignment cams and did the alignment. I will never go back there again.

Absolutely horrible experience. 4 hours for an oil change. Painful to watch. Charged for alignment and it was not done. Advised $600 to replace brakes. Charged us for wheel studs they broke. Took it back the next day for alignment and then told it couldnt be done but another $800 would fix the problem.Took it to Network Service and they did the alighment for $49 and said the brakes were fine.

Quick in and out service. Everyone is nice. Its clean. Give great advice, great warranties.

They were able to order me a new tire and have it the next day. Arrived at my appt 1/2 early and had a 5 min wait. Staff was nice and helpful. Will definately go back when needed!

Wow this was a very close call, I got a horrible repair estimate here worst in my life. Wanted $850 for a $16 repair I did myself. Beware I cant be the only one,

I had a nail in the tire of my vehicle and noticed it on Memorial day weekend at 5pm on a Saturday. They took care of it for $12.They are expensive compared to competition of Discount Tire, who will fix your flat for free, even if you didnt buy your tires there.I also asked for a quote for replacement shocks and struts. WOW! Sticker shock! The estimate was $757.12 WITH a 50% off labor coupon! I wont be getting this done at pep boys, thats for sure.Still, I would recommend them in a pinch.Service was friendly and professional.

I always like coming to this Pep Boys. I feel like theyve taken good care of my vehicles and theyve been good to me and my family for almost 10 years now. Good group of knowledgeable guys.

I bought my SUV steering and seat covers from a different location 4 years ago and theyve held up til now. I went into this store hoping to find either the same or similar wheel cover. Viola! They did and for under $15.

Worst customer service ever. What was supposed to be a quoted 45 minute check engine light diagnosis (not even a repair job) took 2 1/2 hours of sitting in the waiting room, watching the guys standing around laughing & chatting, taking special care of customers who came in after me, and failing to inform me of when the diagnosis was finished & when my car was ready to take back. I had to physically go ask them for updates. Lazy & rude. If I could give zero stars I would.

Great place. I understand why its such a popular place and the staff is friendly. Keep up the good work guys!!

These guys refused my business all three times i have stopped by. One of the times they would not inspect my brakes or even let me use their lift so i could do it myself because it was 30 minutes before closing. Never going back.

Kale and John did a great job of turning a potential poor experience into a great one. Thank you for the outstanding service!

Convenient location on Bell road. Took care of my daughters battery on her RAV4 on a Sunday! Thanks guys.