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CVS
365 E Washington St, Petaluma, CA 94952, United States
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CVS
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Ro
Review №1

Disgusting to say the least. I only express this type of vile review for the worst of the worst. Just look at the pics I’ve uploaded. Horrible. Is there any pride here? And the “cashier” was very rude to my girlfriend. When my girlfriend was at the counter she basically told her (yes, I’m telling you how we felt) to go to the self checkout because she was with a customer...”Or you can wait for me if you want”. Oh, and was this place recently looted. It looked like half the store was sparsely filled in with product on the shelves. I have a suggestion: move into a smaller footprint of a store. You could play a professional baseball game in here.

Ph
Review №2

Awful.I went over there on my break to find there were already people standing outside.They said they had been instructed to wait 10 minutes and they would open the door. 20 minutes or so pass and another person called the store multiple times and were told that someone was walking up to the door to let us in right now, which didnt happen. Eventually a woman opened the door and said Store closed 15-20 minutes now, counting registers.I wasted my whole break.Worst of all, they claim to be open 24/7 but will close for hours at night. That doesnt sound like 24/7 to me.

sa
Review №3

Horrible pharmacy!!! We recently moved up Oetsluna. I thought 24 hour sounded great, liked E Washington store was close to home.My husband had foot surgery at 9 am, around 10:40 we went to breakfast, then I went to CVS to pick up his pain med and antibiotic. They said they hadn’t received prescription. Surgery center called it in around 10 am! I left but kept calling, was on perpetual hold; when pharmacy staff finally answered pharmacy staff said pain medication may have needed to be written not phoned into pharmacy. At this point my husband was in pain but I couldn’t help him! Finally by 2 pm I called doctor who called in another prescription because I was unable to reach nurse at surgery center, but left a message, thinking they didn’t call in prescription. On forever hold with CVS hoping they got second prescription message. Nope again when they FINALLY answered. Every 2:2 hour I called, then after 4 pm my husband finally got a text that his prescription was ready, he was in severe pain. I drive there waters in kind behind 5 people while pharmacy staff slowly moved around behind their window, I finally got to cashier window and was furious!!! Young woman casually apologized for my long wait. Nothing was said to my by pharmacist or staff, . Then got email from CVS review company, asking for review. I let them have it and vowed to NEVER GO THERE AGAIN! I told my husbands doctor. His receptionist said to go to McDowell or Safeway. Also, the store is large, but rather than have lots of shelves it is sparse. The glass door and windows were dirty. I’m no longer impressed they advertise to be open 24 hours because of other reviews and will go elsewhere because of their nonchalant attitude and inexcusable poor service!They give CVS a bad reputation. The main office should revamp that store.

An
Review №4

This location is not 24 hours, despite the sign in the window saying otherwise.Other than that its a typical CVS

Ja
Review №5

Open 24 hours even through COVID-19....freaking awesome! My last visit was at 1:30 am to purchase Grey Goose Vodka. It was literally the ONLY place open near me (I live in Rohnert Park) where I could but hard alcohol so late! I love this store 😃

Da
Review №6

Go there all the time, great staff and quick checkout. ONLY have issues with Pharmacy, slow, cant read scrips, occasionally rude.

He
Review №7

Worst customer service imaginable.

Bl
Review №8

I was told I cant bring my dog inside. I worked at CVS in multiple store. And all dogs are WELCOME!!!!

Li
Review №9

They have cut back on pharmacy service. The staff is awesome, but with the company making their decisions people are waiting more than 20 minutes for pick up! This is not helpful to the elderly... as well as their longtime customers. Support the staff in the pharmacy!!!

PL
Review №10

Calling from a doctors office-- cannot get anyone to answer the phone to take a pharmacy order. Tried three times, on hold over half an hour each time. Suggested to our patient that he try another pharmacy, which he did and we called it in successfully.

3r
Review №11

Arrived shortly after 2:30 only to find that they’re closed til 4am for a “lunch break”. Lunch, yes I can understand. But how many hours are they closing for? That’s not 24 hours.

Mi
Review №12

I had a very rude and judgmental clerk who hovered around me at a very discourtious and quite frankly disturbing distance. Making me not only uncomfortable but had the undesired effect ofCausing my and my girlfriends p.t.s.d. to flair up and cause my girlfriend to ve frozen with fear and I experienced both vivid flashbac and intense sensation of fear. I spent years in therapy tried many different kinds of situations but I couldnt be prepared for the leers and forefulnes

Sc
Review №13

This CVS store has wonderful staff as does the pharmacy I have been been getting prescriptions filled and buying personal hygiene items here for 25 years and the fact they are open almost all the time can be invaluable for unplanned necessities.

Je
Review №14

What a dirty store. I was shocked to see it in that condition. I’ll go to target

Pa
Review №15

With the exception of one pharmacist, the pharmacy function of the CVS is incompetent and actually quite dangerous. Besides giving my prescription away to an elderly woman in line ahead of me, telling me the prescription was ready when it wasn’t causing me to come and stand in line, with a migraine for nothing three times, sending my prescription to other CVS Pharmacy‘s without telling me, trying to talk me out of a prescription that was not in stock, forgetting to order the prescription that was not in stock, Speaking to a pharmacist that barely spoke English with a broken accent that was very difficult if not impossible to understand… I could go on but I’ll stop here. If you are on prescription medication that you need to take seriously avoid this place completely.

La
Review №16

Very nice, helpful staff. But, needs a bit of fixing up and a bit more help at the register. Also, the pharmacy is constantly out of all 24 hour decongestant! Thats very irritating since one is limited to how much they can buy at one time!!!

Sc
Review №17

Nice CVS. Wide open aisles and clean bathrooms. Plenty of candy selection. Convenient parking.

An
Review №18

I love that theyre open 24 hours! They have everything you need say or night. My reason for 3 stars is theyre completely over priced! But when you dont want to go all the way to Walmart, its convenient for sure!

ar
Review №19

Wait here for 10 min for passport size photo no buddy come here

Na
Review №20

Really porly run store. Extremely inefficient pharmacy.

se
Review №21

Pharmacy sucks. Literally the worst. The pharmacists have no idea what they are doing 100% of the time.

Gr
Review №22

Drove 4 miles to the “24 hour” CVS only to find a hand written sign on the door saying “Gone to lunch. Back at 4a.m.” Evidently the 24 hour thing is just an advertising ploy.

Aa
Review №23

I look forward to shopping @ this CVS more than any other Ive locations Ive shopped. The pharmacy crew is great and the front cashiers are always fabulous,

Pe
Review №24

Went to buy alcohol here and waited in line forever because the old lady behind the register rang something up wrong. Keep in mind, I was patient, didnt say anything, and waited while other fed up customers moved to the other register.When it finally came time to pay for my alcohol, I handed her my ID (Im 23), and she wouldnt accept it because my hair in my ID was red and now its blonde. Yeah, I guess shes been living in a magical world where Playboy bunnies are all natural.Nevermind the fact that my height, weight and eye color were the same as the card, I also had multiple forms of ID. Im also part of their customer loyalty system (I dont know if that matters). She didnt care. She let me know she was the manager and told me to leave.Went up the street to Willibies and had no problem getting my hooch. My loyalty with that particular CVS is over.

Br
Review №25

Seems run down inside. Could use a little sprucing up.

Ma
Review №26

Not actually 24 hours. Came at 2:45 and there is a sign on the door saying that store is closed until 4 for a lunch break. What lunch break lasts more than an hour??

JO
Review №27

Called to check if medication was ready put on hold for 40 minutes and they never answers. Horriable to do that to people!

Ca
Review №28

Empty shelves. Not well stocked or staffed as the one on North McDowell. When it was Longs Drugs it was always busy.

Ge
Review №29

Big store.

Ka
Review №30

Not 24 hours

Cl
Review №31

Friendly staff

I
Review №32

The cashier was very rude to me😢😢

Information
6 Photos
32 Comments
2.7 Rating
  • Address:365 E Washington St, Petaluma, CA 94952, United States
  • Site:https://cvs.com/store-locator/cvs-pharmacy-address/365+East+Washington+Street-Petaluma-CA-94952/storeid=9480?WT.mc_id=LS_GOOGLE_FS_9480
  • Phone:+1 707-778-6722
Categories
  • Convenience store
  • Drug store
  • Cosmetics store
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
Service options
  • Online care:Yes
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible elevator:Yes
  • Wheelchair accessible entrance:Yes
Offerings
  • Passport photos:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
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