Joel listened to both of us to determine the best mattress to fit our needs. We tried out several mattresses and went back to his first recommendation. We highly recommend Joel for his expertise and patience. He was not a high pressure salesman and we also appreciated that! Thank you Joel, we are looking forward to sleeping on our new mattress!
Was very happy with Joel and his patience, professional manner and relaxed manner. He asked us all the appropriate questions and answered all our questions. We were happy with this shopping experience.
Joel is absolutely fantastic! He has sold us mattresses on a couple of different occasions and he is the best! Very knowledgeable and has great patience with his customers. Great experience! Well keep coming back! Thanks again Joel!
Joel did a fantastic job discussing my sleep and what I needed to be comfortable and get a restful nights sleep.I spent way more money than I expected however feel it will be beneficial.He did not pressure me in any way to make a purchase.
The staff was friendly and helpful, with the added bonus of explaining the difference between mattresses.
We worked with Joy at MattressFIRM in Peoria Lake Pleasant. I honestly prefer working with people who know what their doing rather than always trying to figure things out myself and searching for that “deal” out there.We had an awesome experience, she knew everything about different brands, different sleep experience and expectations. My wife and myself made our decision and it was absolutely not the decision we would have made if we were shopping without professional help.Thanks Joy.
Joel, the sales rep was very patient, friendly and knowledgeable and he gave us all our options without pressuring us to make a decision. We would recommend his service to anyone. This was a very good experience for us.
Joel was my “sleep expert” at the Mattress Firm on Lake pleasant pkwy. He was amazing. So patient and a great listener. He stayed within my budget and preference and helped me find my kid’s next bed. Which as a mom is huge! Really thankful for his help and will be coming back for another mattress in the very near future.
The staff is very knowledgeable and super friendly. No sales pressure or gimmicks. I’ve shopped at this one particular location several times and have always been very pleased.
Ms Tammy Morris did a great job, she was very personable, professional and very attentive. She answered all our queries and really knows her product. She guide us well and help us in order to choose the correct product for our needs.
Joel did an amazing job helping me out. Everyone at the store was so patient and wanted me to make the right buy for me and have it be a good experience. I didnt feel pressured to buy anything I didnt want and walked through all pros and cons. Great job!
Great and easy service! Joy made it super easy to find a mattress that fit me perfectly and wasnt pushy to sell me something. Found my bed within 30 minutes of walking in the store.
Had a great experience with purchasing a new mattress and frame. Tammy was very knowledgeable about the different products and made the whole process quite simple. Recommend this store as a great place to shop for a new mattress and accessories.
We had an excellent experience. The salesman, Joel, was very knowledgeable, patiently covered different options after understanding what we wanted, and helped us get the best value for our needs. We would definitely recommend shopping at this store!
Joel was great to work with as we purchased our new mattress and adjustable frame. We got a great deal and it’s being delivered in just 3 days. Can’t wait to sleep well!
We went in a couple weeks back just to look around and get some prices, etc... but then we met Joy H. Joy went through all the options with us, made it as easy as possible and no stress - she even found a better deal so we ended up buying a bed for our daughter as well! I feel extremely confident with my purchase and want to thank her again for all her help. I recommend this location - they have great staff
The Peoria, AZ store on Lake Pleasant Rd has a wide and varied selection of mattresses. Our sales person Tammy was extremely knowledgeable and informative. We looked at several options and she asked lots of questions and then helped us select a mattress to best suit our needs.There wasn’t any pressure and it was a very pleasant shopping experience. We can hardly wait for it to be delivered. Thanks Tammy and thank you Mattress Firm.
We worked with Tammy and Joy and they were both wonderful. We came in 3 times before making a decision and they were super patient and knowledgeable.
Kenneth was very knowledgeable and professional mixed with good humor and sincere salesmanship. Fantastic experience and overall I would highly recommend to anyone needing a mattress!!!
Great experience working with Joy. she was very knowledgeable and helped us pick the right mattress for us. We tried 3 different box memory foam mattress big Internet names and found them to be not for us. The feel of a tempurpedic is unbeatable and will definitely prove to be worth the extra money. Thank you Joy and Mattress Firm for an easy, no pressure experience.
Had a great experience. Was considering a Purple but after explaining my back pain, decided against it and went with the Tempur. Joy was super helpful and knowledgeable. She was pushy, just helpful!
Great service. Great prices!! It was a pleasure doing business with Tammy. Thank you.
Highly recommend!! Joel was so Helpful and he was very knowledgeable about sleep questions and he was not pushy at all.. He actually helped us find the Best Mattress for our needs and was just so helpful I really appreciate the Time you took with us. We have been struggling with sleeping for so long and to be helped by someone who knows what there doing was amazing and we will Recommend to Anyone who needs help . Thank you Again Joel !
Overall VERY pleasant experience. Joel D. was knowledgeable, plus personable. He clearly explained the benefits of the different mattresses, and I was confident in making an educated choice of what I wanted to purchase based on the information he provided. I HIGHLY recommend both Joel and Mattress Firm.
This is a great location to buy a mattress, I worked with Tammy and she worked very hard to help me with my price range. Definitely recommend going here for a great experience!
Great staff...knowledgeable and professional. Joel did a great job in providing consultative sales.
We went to the Mattress Firm in Peoria and were helped by Ron. He was extremely helpful and even kept looking to help us after we left. He called us a few days later to let me know they could deliver our new bed a week earlier than originally planned. We ended up getting it only a few days after we ordered it. Great experience!
We worked with Joy at Mattress Firm. Excellent customer service and she explained to us in detail all the different mattresses . Joy is an excellent sales agent and we recommend when you need a new mattress to go to Mattress Firm and talk to Joy. Thanks Joy we cannot wait to sleep on our new mattress.
We were assisted by Tammy. She was personable and knew details of the products. We appreciated her approach and efforts to save money where possible. Still an expensive endeavor! Delivery pending. Thank you.
The salesperson was very knowledgeable and was willing to take the time to explain the features of several mattresses in the store. I believe I was able to find the best one for me!
Joel was great finding us the perfect mattress for my wife and I. He was very patient and ensured that we found the mattress just right for us. Highly recommend mattress firm!
Joy was great. Found us exactly what we’re looking for. Definitely recommend.
Ask for Tammy she is a very lovely lady who is willing to help you with your price range and comfort!
Tammy was friendly and courteous. I knew what I was looking for and she showed me my options. No hard sell to try to get me to buy a more expensive option. She was able to get me a couple hundred dollars in discounts. I will return when I am ready to replace my guest bed.
Customer service was good from a salesperson perspectice, but beware Mattress Firm is one of only a few companies that have a restocking fee when returning uncomfortable mattresses even within the first 60 days. After $900 in restocking fees for two uncomfortable mattresses, I cannot recommend this company and am searching for another company to finally get a mattress.
My husband and I just purchased a new mattress set from this store, and it was a great experience. We had researched options online before visiting the store to actually try out the mattress we were interested in. Tammy met us at the door and showed us to their floor models of the mattress we wanted to try. She was patient, knowledgable, informative and showed us other options to consider, while answering all our questions. We chose a mattress set that day, and it was delivered to our home 3 days later. This was a very good buying experience, and we are happy with our new bed!
Knowledgeable and friendly. Great experience
Extremely friendly and helpful. No sales pitch whatsoever. After looking at several mattresses I hadn’t researched before I told them I wanted to go home a check reviews prior to making a decision which they welcomed. Later in the day after completing my research I called them and placed an order which they made fast and easy. The mattress arrived on the delivery date given within the given time window. Overall very satisfied!
Wonderful service - I went in just to price a mattress on my lunch break. I ended up with an adjustable bed and the sheets, pillows, and mattress pad at an incredible price with delivery!!! I am so pleased with how Joel worked magic for me!!!!!!!
Tammy was such a help and she was so patient with my family and I! Definitely recommend asking for Tammy!
We told the manager what we wanted and our price range. Very responsive in staying within bounds and we were very satisfied with the product we bought. Excellent experience with Ron.
Tammy was great very friendly my only disappointment was this location did not carry the kings down mattress I wanted to try. Stuck with Stearns & Foster.
Very helpful and had no problem matching online discounts. So excited for our new mattress!
Jared was friendly and great to do business with. Would recommend him to anyone
Professional Service & extremely courteous!
From the moment we walked in, we were impressed with our salesperson, Joel.He is knowledgeable and friendly and truly took his time showing us various products we were interested in and explaining in detail the features of each mattress.The store is clean and organized and well maintained.My husband and I highly recommend visiting the Mattress Firm on Lake Pleasant Rd in Peoria, AZ!
Our rep who was the owner was:Very professional-Very informativeVery well presented and prepared
Joel was great on helping pick out a mattress. Very knowledgeable.
Joel helped me find the right bed I was looking for without trying to up sell me on the most expensive one in stock. Will always shop here
Joy, our sleep expert, helped us out and listened to what we needed in a new mattress. The experience was relaxing and gave us some good tips for our mattress buying experience.
Joel was fantastic! He was very knowledgeable and helpful. We are grateful for his impeccable service.
Wonderful staff that helped us with all of our sleeping needs. Highly recommend shopping at this location.
The North Peoria Mattress Firm Store was a great place to look for a mattress. They allowed you to try the different beds and adjustable bases to find the one that you liked. There was no high powered sales pitch from Julius, our salesman, and no pressure to buy. Their prices were good and their sale prices were wonderful!
We needed a strong bed frame and my wife called Mattress Firm. I pick it up and met the manager and salesman. Super friendly and helpful!!!! Very impressed with the store and they had the perfect frame we needed. Highly recommend them. Great selection of beds and foundations also!!!
Amazing service. Their experience is unlike any other. They truly listen to the customer. Got a great bed!
The entire team was very helpful, patient and made our purchase easy. Can’t wait to sleep in my new Tempur Pedic bed!!!
¹James was well informed about the mattresses that were presented. Store carries all the name brands which provides a great selection.Would recommend this store and sales person.
Our first time shopping for a bed in a store and I had no idea so much went into buying a bed. Tammy was very knowledgeable and friendly. She definitely took her time with us and made it a great experience. She helped us pick out the perfect mattress and we are so satisfied. We love our extra firm mattress! We will definitely be back in the future! Thanks Tammy!
Tammy is a very great sales-person, very helpful
Weve been looking at replacing our 15 year old Serta pillow-top mattress, which is still in great shape. Over the last few months we looked at several other mattresses, none really stood out.Today we decided to pull the trigger buying the Serta Perfect Sleeper Sandburg 11.5 Firm Mattress. Were hoping this mattress will be as good or even better as our current Serta.Our local store Peoria associate Joel is very knowledgeable and well spoken. Were looking forward to resting easy on our new mattress.
Tammy was wonderful to work with! She made sure our mattress needs were met and that we got great value for the money. Highly recommended!
First time going to Mattress Firm. I am so glad we did.Joel helped us to find a mattress. I particularly like the fact that we have 120 days trial period. He was very nice and explained everything.
Wonderful wonderful deal again. have bought many mattresses and accessories from Mattress Firm. Always a great experience and exceptional great deals. Very highly recommend them. Thumb up always.
Joel Doolin was our sales associate. He was friendly, knowledgeable, and informative. We enjoyed our mattress purchasing experience at this Mattress Firm store. :)
My mother and I went into this store today and had a great customer experience, and I didn’t even buy anything. The lady was extremely helpful and kind. She assisted me in learning more about what type of mattress my husband and I would need. She even helped my mom realize what type of mattress she didn’t even know she was missing in her life. Lol...Once I am ready to purchase I will definitely be returning! Thank you!
Car salesman Joel took the time to show us every mattress option available. After MANY tryouts, we made a final decision. In almost no time, we were on our way home confidence in our choice, delivery taken care of. Easy peasy. Thanks Joel!😊
Easiest purchase ever! Tammy took the time to help me decide what would be best for me. Thank you Tammy!!
Warn, friendly and easy to work with.
Tammy is AMAZING! Very knowledgeable and patient! She took time to explain the different mattresses, materials in the mattresses and pillows, best type of mattress for different sleeping positions. I am a Nurse, so I know nothing about beds😉. Looking forward to the arrival of my new mattress and pillow!
Very satisfied, Jessica answer all my questionsand explain me very well all my options. I had agood experiencia.
Our sales rep Joel did an outstanding job explaining all our options. He kept us in budget and got us an outstanding deal. Thank you Joel !
Tammy was very kind and patient with all my questions. I purchase all of my mattresses at Mattress Firm.
Tammy was fantastic, she was funny, informational, and freindly.
The sales person, James E Brewster, was very friendly. Very professional, did his job well, definitely mail his products, was not overly pushy about add-ons, understood that no meant no! Gave me a very detailed warranty & delivery information for my daughter’s mattress & adjustable base.
The Lady there was super helpful! I’m sad I didn’t catch her name! Helped me pick the perfect bed for me! Process of getting it all set up was super easy! And took less time then I expect!! Can’t wait to get my mattress delivered!!
Wonderful service and knowledge with our sale man Joel Doolan. Prices are very good and delivery dates very quick. Have purchased from Matress Firm before and they never fail to satisfy. Highly recommend his store location for your bedding needs.
Tammy was awesome! Thank you for making this the best experience!
FANTASTIC CUSTOMER SERVICE! Thank you! 💛
Joel Doolin did a very good job explaining the quality of the different choices for a guest room. I was happy with his suggestion.
Great experience with the delivery and they were fast and on time. Got a great deal on my mattress as well thanks to Tammy the Manager at the store. She’s a great help and very patient and helpful
I had a wonderful experience. Jennifer was kind, courteous and professional. She was very helpful and patient with me on the phone prior to seeing her at the store.
After shopping at several mattress stores and researching the wide range of options, we found Joel at Mattress Firm who took above and beyond care of us. Zero pressure sales, genuinely helpful, honest and patient! He legitimately listened to our needs and helped guide us through various options. In some cases down selling his recommendations based on what we were feeling or the needs we described. It was very clear that his primary concern was to help us find the right mattress and not get money out of us. Joel was knowledgable and exceptional ... I will be highly recommending him to my friends and family. Looking forward to our new Tempur Pedic, thanks Joel.
Very polite young gentleman took care of my husband and me. Answered all our questions and explained everything to us. Highly recommend this location
Great experience, very knowledgeable.
Had been looking at mattresses for a while and wasn’t sure what to expect when I went in, but Julius greeted me as soon as I walked in, got an idea of what I was looking for, walked me through the process of picking the right mattress and pointed out multiple ones for me to lay on. He provided me a great service that I would’ve never expected in picking out a mattress! I had a great experience and would go back the next time I need a mattress. Thanks Julius!
Worst place to shop for a mattress. My wife was specifically looking for an x-tra firm mattress and the sales rep kept directing her to cushioned, tempra.. mattresses and not listening to her wishes. Then tries to sell her a mattress that she hasnt felt. Who does that? Well, according to him he does it all the time. Really, you buy mattresses that often and do it by sight only? Your sales technique sucks at best.
James was friendly, knowledgeable, and really helped us find a good sleeping solution. So much better than on line or furniture store experiences!
Just wanted to take a little time to share my experience today. I was blown away by the employees at this location!! Customer service was exceptional and Julius was very informative and answered every question without hesitation. He was very patient with me and understood the importance of making the “right” decision! They even have a kid friendly area (LEGO table) which was a huge help!! Thank you so much for going above and beyond!
I was so pleased to be able complete my entire purchase, over the phone, with Julius. We had purchased a mattress only a few months ago & loved the Beautyrest Black Hybrid King. So much so that we bought another for our guest room & we did it all over the phone. Thank you Julius & Mattress Firm for your attention to detail and prompt consideration in helping us pick the perfect mattress (and perfect pricing) again! You have our business forever!
Incredible experience with Julius! Not enough room here to say how much he helped my fiancé and I pick out our first mattress and adjustable base combo. Would recommend this location and Julius to everyone! Thank you so much!
Joel provided excellent service and made accommodations to meet our needs!!
Tammy and the staff were very professional and knowledgeable about all the different beds. She helped us understand and find the one to suit our needs. She was a pleasure to work with and we highly recommend her.
This store is the best! Had the most helpful sales agent (Julius) found the best mattress for my family and I at a wonderful price! He was able to show us all we needed to know even flipped over a base to show us the wires. Thanks so much!
Excellent service! He went above and beyond to make sure we got not only the bed we really wanted but the best experience possible. Coming from Ashley Furniture where they were rude and had very poor customer service, this Mattress Firm store and particularly our store agent- Julious, was a much welcomed change.
I had a mattress in mind and a tight budget The Sales Associate helped me upgrade by searching online website deals and found a much better mattress while staying within my budget. Great customer service.
We had a very pleasant shopping experience with Julius at the Mattress Firm. He provided very informed recommendations for our needs and we were able to find something that suited perfectly.As the mattresses were at another location and we were ready to pick them up today, Julius coordinated our pickup at the other location - when we got there, the staff there knew exactly what we expected to pick up (it was tagged with our name and ready for us!).We have done business with The Mattress Firm on several occasions and have always been happy with both the product and the service.
James was awesome and I appreciated him helping us in purchasing a new adjustable bed!!!Thank you so much James!
James was very helpful and not pushy. Put together the package we wanted
This is the second time I have purchased from Mattress Firm’s Lake Pleasant location. I am pleased with their no salesy approach and helpfulness.